Unfriendly,rude, just a couple words that come to mind about the automotive center…read more I spent almost $1500.00 dollars having tires and front end alignment they warned me I might need front end parts and I asked the service tech or writer whatever they call themselves if I could bring those parts from my parts place, he said bring em on so I brought $220.00 dollars worth of parts. So long story short they ended up selling me parts that they supplied and telling me I did not need the parts I brought which was not true it was just going to take to long to install them. The mechanic would not even speak to me and the service tech screamed that they don't let customers bring parts and that I was LUCKY it got done as soon as it did. No customer service not friendly I will go along with another review I read nothing good here but the restrooms. To bad I didn't need one.

The best thing about this Sears is the public restrooms! The University Mall only has a few public…read morerestrooms to offer and many people don't realize that these are available in Sears. When I was a little kid, my mom would often park and take us in through Sears so we'd have a decent place for a bathroom break before the ride home to Boligee. Sears has a lot of products they are known for like Craftsman Tools, but they are a little pricey in some things. One cool thing about Craftsman is that you can exchange your old worn out tools for a replacement new one with their Lifetime Guarantee. It's a good store to build credit with if you're just starting out or a new homeowner, etc. Not much for clothing, but it's what I grew up wearing, lol!

Hello, Last Sunday we ordered a washer and dryer. Delivery was supposed to be today 5/29…read more10:30-2:30pm. We came here from NJ to Tuscaloosa, AL to buy these for our daughter who graduated and these were a gift for her new home. Text came that it was out for delivery, then got a text that delivery is to be rescheduled. No explanation. The manager from store (Amy) helped as much as she could with Amber who works in the store. Got a call from delivery company (Talbit) who said the washer and dryer did NOT get on the truck. Well the manager Amy said she was told the driver attempted to deliver and no one home. LIE.. Who do I believe? Amy canceled the order and was able to give us an in-store stock appliances which was more $$, gave us a discount and parts to install. We still ended up paying MORE. Order H0877-272113. I was looking for better restitution for this order. We had to haul appliances to house, unload and install vs. delivery and Home Depot install. I called customer service line, spoke to 6 people such as Diego and Miss Gloria. Each person said we cannot help you, you need to speak to another person. Why do we as the customer have to speak to MANY people and still get no further assistance. I will be writing multiple reviews about our experience. Anything we have bought from the NJ locations, we NEVER had any issues. We have lost confidence in the customer service system. Amy, Amber and other gentleman in the store have been the only Home Depot employees who wanted to assist and gave us a better customer service experience. Thanks to them.

I don't know how this store only has two stars. But I want to thank the costumer service people for…read moreall the help the other day when I needed to rent a moving truck. They were so nice and friendly I couldn't put into words how nice they were. How cheap the truck rental was helps me out so much. After returning the truck I walked around and looking at all the selection they had. Everything in that store is cheaper than any place I have been before. I will be coming back and thank you guys again for being so nice.

Bought used dryer 7/13/2021. Receipt # 033342. $200.00. Quit 10 days later. Called Mr. Hassan…read more Acted like it made him mad. Said he would fix it. Never showed up or returned calls. Finally took dryer back and left it on his parking lot. Have no use for dryer doesn't work. Still haven't heard from him. What really bothers me is that Mr Hassan is a longtime customer of mine. I sell parts related to his business. When I say long time I mean 27 years. I always liked him and thought I knew him but boy was I fooled. Been waiting on parts counter for over 40 years and pretty good judge of people but he really got me. Invoice said 90 day warranty . He hand wrote that on invoice. 90 day warranty. I got 10 days. Don't want anyone else to get burned so PLEASE think twice before buying from him. Hope he enjoys my $ 200.00.

Terrible! I called them because my fridge had stopped working. The repairman showed up with no…read moretools and wouldn't help me move the fridge away from the wall. He spent awhile poking around behind it and then he said he needed to "think about it," after which he walked out and drove off! Given this, I ended up calling a different repairman (from Tuscaloosa Appliance Repair), who did a much better job. Later, the repairman from Hassan called and told me he ordered a control board for the fridge, but I checked and he ordered the wrong one. I told him this on the phone, and he started yelling that he knew what he was doing and that he'd come by the next day to fix it. When he showed up, I refused to let him in nor to pay him. He left, swearing under his breath. I'll also note that the repairman from Tuscaloosa Appliance Repair said that he had many customers contact him after having problems with Hassan Appliances. Apparently, the Hassan repairman is known for cussing people out and doing shoddy work. Save yourself the aggravation - use another service company!

I called a little early and they answered, appreciate the early arrival. shot over for the part…read morefor my Range top and they had it in stock, very reasonable price I feel. talked with who I'm guessing may be the owner, he was honest and too the point. I'll only bring my business here from now on. thanks appliance parts for being a business with integrity, *****. stars. I

The staff were nice and very helpful to me. I understand their prices will be higher than online,…read morebut they're available much quicker. Time is money, I want the problem fixed Asap so its no longer a concern. When the washing machine is down, need clean clothes sooner than 3-5 days, and don't want to go to the mat, I'm happy to pay extra to get back on track sooner. Now, I have heard the staff can be like the Soup Nazi if you debate, argue, or ask questions they find stupid. So, don't do that I knew a guy that got kicked out, lol. I didn't ask what happened. Google your part first, then decide when you need it.

Great service and super fast delivery. I found the same Frigidare refrigerator here without the…read morealmost three week wait for delivery. Handy has at the most a two day turn around on their appliances, and the delivery crew were so polite and prompt. I'll use them again!

The young man at the front desk acted with a dismissive attitude. One young man was busy, but no…read moreone else came to help until another man came to the same area. He was immediately waited on. I think whoever manages the store needs training first. Yes, I am a black female.

I had nothing but excellence here compared to the travesty in Hoover. The employees were…read moreavailable(didn't have to search for them, I told them what we were looking for and they looked it up quickly. Got our items which was a monitor and fancy schmancy tower for my son . They were fast! Tuscaloosa was the only Best buy around who had it. He is happy! We are happy! The monitor was on sale . I wished we had such service in Hoover!!!!

This is well stocked convenient location. Costumer service here is a lot better than the one is…read moreHoover. They employ college kids who were patient and kind with me and mom's coupon collection and indecisive ways. Currently trying to update a home that hasn't been updated in 20 years with my mother. It's been stressful but I'm glad we're doing it in Tuscaloosa and not in Hoover where the employees are cold and the selection depleted. ut again also remember this is in a college town. If you go in July/August or December you won't find anything because 40,000 students just moved in.

I mean, it's a Bed Bath & Beyond. It is exactly what you are expecting, nothing more and nothing…read moreless. There's stuff crammed up to the rafters, it's all a tad too clever and a tad over-priced (if you don't have a 20% off coupon, you're not even remotely trying), and mainly it's a great place to find all sorts of things you didn't realize you desperately needed until, well, right now. This being a college town, they also have a few odd seasonal variations. Looking for patio furniture at the end of July we were told that they had cleared all that stuff out already in order to make room for back to school. Honestly, I would avoid this place (along with Target!) anytime from July to September, unless getting stuck in line behind someone outfitting an entire dorm room or apartment with the help of multiple parents, siblings, and friends sounds like a good time. So yup, if you need the kind of things you can buy here, this will do.

This is the worst company I have ever dealt with in terms of professionalism. They only fixed PART…read moreof the refrigerator, it took a couple WEEKS.. and the man was so incredibly rude, not to mention the woman ended up being even ruder on the phone. So when I had to contact Frigidaire they claim that this business was "no longer available" well we are happy to have someone else. I don't know how they stay in business treating people like that.

The man came out to look at my refrigerator for a Lowe's claim. We had to move it to our carport…read morebecause the freezer drawer broke and would not close, so therefore could not be kept inside. He claimed it was out in the weather just sitting and ruining (not true) while telling us he would order the parts when it was super obvious he didn't want to be bothered. Don't even BOTHER with these people coming out. What a waste of time!

Set up an appointment for them to do a couple jobs for us. They contacted me and asked if they…read morecould change the appointment and that was fine with me. Then, they never showed up and didn't call. Very unprofessional!

Jonathan responded to our call for help regarding installing a new faucet in the kitchen as well as…read moreremoving the old stuck parts and repairing a damaged piece that we didn't know the name of. We already had our new faucet and parts, and for the new piece, turns out it was the strainer, he asked me to download the home depot app and place my order and offered to pick it up. He pulled out the old pieces, installed the new faucet, and I went to pick up the strainer which he installed and triple checked for any leaks once complete, all in exactly 1 hour. Jonathan was absolutely amazing! The price he charged was incredibly reasonable and a relief for our limited budget: $50/hr for so much work covered. He's also skilled in other jobs too, so we are having him back to install two new light fixtures and convert to LED from fluorescent bulbs. Moreover, he was kind, patient, and knowledgeable. Jonathan answered all of my questions about terminology for things in case I have any trouble in the future and described how converting to LED can be as simple as picking up the new LED plastic bulbs. Truly an amazing human and awesome experience, I look forward to working with him again soon!

DO NOT HIRE THESE PEOPLE!…read more I scheduled an appointment, the tech showed up 20 min late. When he arrived, he walked to the house with no tools. I asked him politely "did you not bring any tools?". He turned, walked away and got in his truck and left. I then called their office to let them know what happened. The receptionist said she would have the owners call me. 10 minutes later, the Technician called me and said "here is your courtesy call, go fuck yourself" and hung up. I didn't have time to respond. I called their office back to complain. She said she was still waiting for the owner to call me. 3 hours later, the owners called. She defended her employee by saying he probably took me asking if he had tools, the wrong way. She said she knows he is hot headed, but he does good work. I explained that I missed 3 hours of work dealing with this. That I needed to be compensated for my time and the employee needed to be fired. She said there would be no compensation and they would discuss the situation with the employee. I have since looked at their reviews on Google and other places and there are numerous bad reviews in regards to this employee. His name is Herbert Casey. Don't waste your time with this company!

Came out for initial visit to figure out what was wrong with my oven. Paid for the part and service…read morecall on this visit. Came back a week later to install the part and was charged $176 for labor. He wasn't even at my house for 30 minutes.