Called about ice maker repair, was told to go to manufacture web site for dealer/repair contact. It…read morelisted Acker appliance as recommended service center. So, I called back to Acker and was yelled at by the service department because they "don't do service on appliances they didn't sell!" Then I was hung up on. Sorry, I was just following their instructions.

Everyone was great. Had to buy washer dryer combination. Very helpful. Getting my daughter set up…read morehere in Tuscaloosa for school. Very attentive very helpful and truly man if you need anything come bye.

I called a little early and they answered, appreciate the early arrival. shot over for the part…read morefor my Range top and they had it in stock, very reasonable price I feel. talked with who I'm guessing may be the owner, he was honest and too the point. I'll only bring my business here from now on. thanks appliance parts for being a business with integrity, *****. stars. I

The staff were nice and very helpful to me. I understand their prices will be higher than online,…read morebut they're available much quicker. Time is money, I want the problem fixed Asap so its no longer a concern. When the washing machine is down, need clean clothes sooner than 3-5 days, and don't want to go to the mat, I'm happy to pay extra to get back on track sooner. Now, I have heard the staff can be like the Soup Nazi if you debate, argue, or ask questions they find stupid. So, don't do that I knew a guy that got kicked out, lol. I didn't ask what happened. Google your part first, then decide when you need it.

Bought used dryer 7/13/2021. Receipt # 033342. $200.00. Quit 10 days later. Called Mr. Hassan…read more Acted like it made him mad. Said he would fix it. Never showed up or returned calls. Finally took dryer back and left it on his parking lot. Have no use for dryer doesn't work. Still haven't heard from him. What really bothers me is that Mr Hassan is a longtime customer of mine. I sell parts related to his business. When I say long time I mean 27 years. I always liked him and thought I knew him but boy was I fooled. Been waiting on parts counter for over 40 years and pretty good judge of people but he really got me. Invoice said 90 day warranty . He hand wrote that on invoice. 90 day warranty. I got 10 days. Don't want anyone else to get burned so PLEASE think twice before buying from him. Hope he enjoys my $ 200.00.

Terrible! I called them because my fridge had stopped working. The repairman showed up with no…read moretools and wouldn't help me move the fridge away from the wall. He spent awhile poking around behind it and then he said he needed to "think about it," after which he walked out and drove off! Given this, I ended up calling a different repairman (from Tuscaloosa Appliance Repair), who did a much better job. Later, the repairman from Hassan called and told me he ordered a control board for the fridge, but I checked and he ordered the wrong one. I told him this on the phone, and he started yelling that he knew what he was doing and that he'd come by the next day to fix it. When he showed up, I refused to let him in nor to pay him. He left, swearing under his breath. I'll also note that the repairman from Tuscaloosa Appliance Repair said that he had many customers contact him after having problems with Hassan Appliances. Apparently, the Hassan repairman is known for cussing people out and doing shoddy work. Save yourself the aggravation - use another service company!

Great service and super fast delivery. I found the same Frigidare refrigerator here without the…read morealmost three week wait for delivery. Handy has at the most a two day turn around on their appliances, and the delivery crew were so polite and prompt. I'll use them again!

Unfriendly,rude, just a couple words that come to mind about the automotive center…read more I spent almost $1500.00 dollars having tires and front end alignment they warned me I might need front end parts and I asked the service tech or writer whatever they call themselves if I could bring those parts from my parts place, he said bring em on so I brought $220.00 dollars worth of parts. So long story short they ended up selling me parts that they supplied and telling me I did not need the parts I brought which was not true it was just going to take to long to install them. The mechanic would not even speak to me and the service tech screamed that they don't let customers bring parts and that I was LUCKY it got done as soon as it did. No customer service not friendly I will go along with another review I read nothing good here but the restrooms. To bad I didn't need one.

The best thing about this Sears is the public restrooms! The University Mall only has a few public…read morerestrooms to offer and many people don't realize that these are available in Sears. When I was a little kid, my mom would often park and take us in through Sears so we'd have a decent place for a bathroom break before the ride home to Boligee. Sears has a lot of products they are known for like Craftsman Tools, but they are a little pricey in some things. One cool thing about Craftsman is that you can exchange your old worn out tools for a replacement new one with their Lifetime Guarantee. It's a good store to build credit with if you're just starting out or a new homeowner, etc. Not much for clothing, but it's what I grew up wearing, lol!

Set up an appointment for them to do a couple jobs for us. They contacted me and asked if they…read morecould change the appointment and that was fine with me. Then, they never showed up and didn't call. Very unprofessional!

Jonathan responded to our call for help regarding installing a new faucet in the kitchen as well as…read moreremoving the old stuck parts and repairing a damaged piece that we didn't know the name of. We already had our new faucet and parts, and for the new piece, turns out it was the strainer, he asked me to download the home depot app and place my order and offered to pick it up. He pulled out the old pieces, installed the new faucet, and I went to pick up the strainer which he installed and triple checked for any leaks once complete, all in exactly 1 hour. Jonathan was absolutely amazing! The price he charged was incredibly reasonable and a relief for our limited budget: $50/hr for so much work covered. He's also skilled in other jobs too, so we are having him back to install two new light fixtures and convert to LED from fluorescent bulbs. Moreover, he was kind, patient, and knowledgeable. Jonathan answered all of my questions about terminology for things in case I have any trouble in the future and described how converting to LED can be as simple as picking up the new LED plastic bulbs. Truly an amazing human and awesome experience, I look forward to working with him again soon!

I'm leaving this 1-star review because of the unprofessional behavior I received from the owner on…read moreFriday, November 21, 2025. I had a service appointment to get my washer checked out( I booked through the Whirlpool online portal). Accidentally, I selected the wrong address, so I take total accountability for that. I proceeded to call the company to explain what happened and to see if I could still get serviced( My appointment was from 3-5. I called around 3:40 because I never received a call informing me someone was on the way). The owner explained that the technician was unavailable for the day and that the service would have to be performed the following week. My mom called back to see why if we were still within our allotted service time range, and the owner got an attitude with her and said, 'You've called me four times already and hung up. She called back, and he proceeded to send her to voicemail. My mom and I have very similar numbers, but that's beside the point. It was very unprofessional to yell at a paying customer, and if that's how he handles business, if I were a new customer, I would take my money elsewhere.

We had an excellent experience buying a washer & dryer from Applico. Quality, knowledgeable,…read morepersonal service with quick turnaround from ordering to installation. The best part: we had an electrical issue with our fuse box upon installation. They knew of an electrician in the area who was able to turn up on the spot and take care of it for a nominal fee. So pleased with the personal service and quality and happy to do business with a local family-owned company after bad experiences with big box stores.

Extremely helpful! Their customer service goes above and beyond. Large selection. Thank you to…read moreTommy and your delivery team for helping me out!!! Love my merchandising fridge!!

Very cool store. Lots of kitchen gadgets to make things easier in the kitchen. This store has…read moreeverything you need from big equipment down to smallware items. Glassware, barware, dishes and much more.

Hello, Last Sunday we ordered a washer and dryer. Delivery was supposed to be today 5/29…read more10:30-2:30pm. We came here from NJ to Tuscaloosa, AL to buy these for our daughter who graduated and these were a gift for her new home. Text came that it was out for delivery, then got a text that delivery is to be rescheduled. No explanation. The manager from store (Amy) helped as much as she could with Amber who works in the store. Got a call from delivery company (Talbit) who said the washer and dryer did NOT get on the truck. Well the manager Amy said she was told the driver attempted to deliver and no one home. LIE.. Who do I believe? Amy canceled the order and was able to give us an in-store stock appliances which was more $$, gave us a discount and parts to install. We still ended up paying MORE. Order H0877-272113. I was looking for better restitution for this order. We had to haul appliances to house, unload and install vs. delivery and Home Depot install. I called customer service line, spoke to 6 people such as Diego and Miss Gloria. Each person said we cannot help you, you need to speak to another person. Why do we as the customer have to speak to MANY people and still get no further assistance. I will be writing multiple reviews about our experience. Anything we have bought from the NJ locations, we NEVER had any issues. We have lost confidence in the customer service system. Amy, Amber and other gentleman in the store have been the only Home Depot employees who wanted to assist and gave us a better customer service experience. Thanks to them.

This location is amazing! From the time me and my mom walked in until we walked out all the…read moreemployees made us feel welcomed and were very helpful! Great selection and value for the product we were looking for.

This is the most ridiculous place when it comes to cus service! The staff stand around and flirt…read moreinstead of helping the customers! Ridiculous!!!!! had to give a rating so it would be posted but it deserved a negative 5!

The worst Lowe's store in the country. No service. No one answers the phones here and the…read moreemployees are rude and annoyed when asked a question about products.