Our story with Ackley Florida Property Management would make a great movie for those who enjoy comedy and drama. Its been a bitter sweet roller coaster to say the least. First our application was denied for valid reasons then approved due to a discrepancy that AFPM were able to accept--Thank You. With very few houses to choose from we found a home that needed a great deal TLC. And to avoid waiting we offered to make the repairs ourselves. The owner originally agreed for us to make the repairs and then later advised he would do the repairs himself including changing rugs where a former dog was obviously the king of that castle. When we moved in, we learned a valuable lesson "always ask to view a home after all repairs are done." Lets just say that we were unhappy with this home that we felt was not in the best move in condition. After several maintenance request, multiple contractors, many emails and pointless conversations, it was clear that the only solution, due to health reasons, was to move out. And just when we were about to give up Jorge Oviedo, Broker Associate and Business Development, actually called me back. He was the only staff member who treated us with respect, showed companion, expressed concerned without blaming us and diligently work towards a solution. We had gone back and forth for weeks with receptionist, property manger, accountant and maintenance manager with little to no success. Whats great about Jorge Oviedo, is that when we reached the point of no return and tried to contact the owner of the company, Jorge called me back and asked how he could make the situation right and that was the beginning of bad situation turning right. He made no excuses and resolved the situation by getting us into a different home. He went above and beyond what anyone else would not have done. He personally met us after we moved out to do a walked through and made the transition into our new home pleasant and exciting. Although our new home's a/c unit needed to be completely replaced, leaving our family without a/c for the first 18 days of hot and cold days, we appreciate the company/Evelyn crediting a portion of that time. Once again the company made an unforeseen and out of anyone's control situation, pleasant. Jorge's focus was to get us into a house that we would be comfortable in and be happy with and that we are. Its been almost 2 months and our family is more than happy in our new home. unfortunately, I didn't get to read any reviews before we applied for a rental property. And after reading a few negative reviews I am glad that I did not because I would not have applied for residency. No rental management company is perfect. And we have had a great deal of disappointment with this company. But our story proves that it only takes one or two people to make a difference-- for us it was Randy our realtor who never gave up to find us a home and to Jorge who never gave up to keep us happy in a home. Thank you both for a happy ending. Michelle Ithier read more

Hello and welcome to my most sincere and truthful experience with Ackley Management. I have to say that after reading some reviews about Ackley Management I would like to share my experience about them. I moved from Alaska to Kissimmee in 2018 and was desperate looking for a house for my family and no luck, plus all these other realtors would be charging us $60 x 3 for the applications and not getting us approved losing our money (scammers). We kept searching because we needed a home ASAP!!! So we heard about Ackley and gave it another try thinking here we go again and loose more money, but this time it was different because they quickly realized how bad we needed a home and Mr. Jose showed me a house that had some maintenance and repairs to be done and would take time before renting it, but then he spoked to the owner Ms. Rajia Ackley ( bless her) and made the house get everything repaired and completed in a very short time. The handyman Mr. Mauricio was really awesome and did his best quickly without hesitation. So finally we got the house and we have been living at the same property for almost 3 years now. I have no complaint or negative things to say because I would be lying. Ms. Rajia is a very nice woman, friendly and a sweetheart!! She takes care of your issues at your rental and doesn't question you, also remember that things deteriorate by time nothing is ment to last 100 years. The house is in very good conditions so far taking in consideration the "normal tear and wear"damage that naturally is inevitably as a result of normal wear and aging. Thankfully the house issues have been repaired or replaced in a timely manner. The second year I told Ms. Rajia that the house needed painting on the outside and the following week the house was painted completely "very impressed" with the speed (lol), also the house had a Bee hive issue around and attic area in the outside and she send right away a exterminator. So we would strongly recommend 100% Ackley Management and if things would change in a future I would definitely update this review. Unfortunately I can't speak about other people's experience. Also they have a great portal app to pay your rent and address your issues and request for any maintenance. The staffing have been very professional when I call for some reason and if they are on another call or busy they have returned my call, also through email. This has honestly been my experience with Ackley Management and Team.. read more

My wife and I are both professionals. We work in fields where communication and common courtesy are an absolute MUST. We are absolutely FANTASTIC renters and treated the home we rented like our own. Unfortunately, the owner lives in Georgia and chose to use Ackley as his property manager. We were unable to get in touch with anyone most of the time. When we finally did get in touch with people, they wouldn't have answers, would direct us to someone else and we rarely got any helpful information. It was extremely difficult to get any assistance with anything. When we first moved in, the home was so filthy that we had to clean it (scrub on our hands and knees) from top to bottom. The carpets were not cleaned prior to us moving in and we had to put off moving in for them to be done by their specific company. We actually had a faucet fall apart with a literal geyser in our bathroom and the people they sent to fix it were clueless. In fact, every time we needed something done it took forever to get someone out and then when they did come, things were not fixed correctly. They implemented an emergency maintenance number. Great! So when we called because we could not get our cars out of the garage to go to work (the SECOND time the garage door broke) I waited on hold. After 30 minutes, I left my number for a call back. I'm still waiting for that call back 3 months later. My wife also attempted to call and left a voicemail with maintenance as well as a maintenance request. They NEVER acknowledged it or responded. I'm assuming the garage door got fixed since the house is now on the market. We of course had some of our security deposit used for them to repaint the walls a completely different color. It wasn't worth arguing with them over only receiving a partial return of our deposit. We are so grateful to be out of that home and are now renting from an amazing man that responds when needed and respects the fact that we truly take care of the home where we live. In hindsight, we would never, ever, ever rent (or consider buying) anything that Ackley is involved with. In fact, that made our hunt more difficult when looking for a new rental, but we are determined to never do business with them again. I would advise others to steer clear as well. read more

If you have real estate investment properties and are looking for good, professional management team to oversee your portfolio, I suggest that you give Ackley Florida Property Management a good hard look. You won't be disappointed. I have been working with the Ackley team for more than 11 years and I have been totally impressed with the professionalism they have demonstrated in the management of my small Central Florida portfolio. From screening prospective tenants to overseeing repairs to negotiating lease extensions, Ackley has handled every task, challenge and situation to my satisfaction. Last year, Ackley played a key role in selling one of my Orlando properties under the popular 1031 exchange program. The entire process from start to finish went extremely smooth and we were able to purchase our first rental property in North Carolina well within the 1031 time parameters. Being a property owner since the early 1980s, I have worked with several different property management companies over that span and I can honestly say that Ackley Florida Property Management is by far the best. They get my 5-star rating -- if I could give more, I would. read more

I have been a tenant in one of Ackley Florida Property Management's property's for going on 4 years now and as property managers go I would rate the service I have gotten as outstanding. Over the course of my tenancy I have had the usual number of issues one might expect and every time that I contacted AFPM they were quick to resolve each and every issue. I know property management is a tough job and often we as tenants feel that property managers tend to only represent the landlord's interests however, with AFPM I have always felt that they care just as much about me as they do about my landlord. AFPM manages 26 of the 34 units in my town-home community and I speak with the other residents pretty often...and everyone seems to agree that AFPM is pretty darn good at taking care of us! read more

Hello everyone! I am a tenant of the Ackley Florida Property Management. I have been with them for four years and I think they are a excellent housing management company. I have never had any problems with this company. They get back to me right away about any issues with my house that I rent. Since I have been here for four years everything I called about got fixed very quickly an efficiently. They call me to make sure everything went well and fixed to my satisfaction. I am very pleased with them. They are very pleasant to me when I call them about anything. They are also excellent in helping you find a house to buy. So if you need to look for a house to rent or buy you should definitely give them a call. I am very happy I did. April From Kissimmee Florida read more

I decided it was time to stop managing my rental property and have a company do it for me. It was too much of a hassle and interrupting my work day. After interviewing management companies, I decided to use Ackley Property Management. The process was so simple! The professional service was outstanding. They took over the repairs and dealing with the renters. I was further amazed at the technology investment of Ackley. All transaction are made electronically. Monthly my rental statement is automatically sent to my email, monies are automatically deposited to my account, all correspondence via email! No calls during the work day !!! Esign is used for signatures! My stress level has dropped thanks to Ackley ! read more

Ackley Florida Property Management is Hands-Down the Best Property Manager! I have been managing the a few rental property on my own, which is located on the West side of Kissimmee. I thought about hiring a property manager. When my last tenants moved out, I finally made the decision to hire a property manager. I searched the web and read reviews about various management companies in the area. After this careful analysis, I am so happy that I made the decision to use a property manager. I am especially happy that I chose Ackley Florida Property Manangement. They have people to call when something goes wrong and you can trust them. Thank You.. read more

Hi I have been living in a property managed by this company for almost 3 years now! I must say this is the easiest and friendliest rental company I have ever dealt with! They get back to me right away with any questions or concerns I have. They send someone immediately out to fix something if it is broken. I also feel that dealing with them respect goes both ways and being friendly does also. I love this rental company and if I ever move I will definately look at their properties before looking anywhere else! Thank you Ackley Florida for making this an easy painless three years! Michael Jones read more

We are Kiara and Jordan from Legacy Dunes! Ackley Florida Property Management helped us move into our first apartment. They are fair with their prices, and even with the application process! As soon as we submitted our application, they removed our apartment off the listing so that we can have our fair chance - and we got it! They have an amazing team in their offices, and are always looking for new ways their property's are kept well maintained and their clients always happy! Thank for helping us move into our first apartment - we are so happy! :) Merry Christmas Ackley! read more

We are Antonio/Wilma Nogueira Our house is locate on 3020 White Orchid, Kissimmee. We are grateful to Ackley Florida Property Management helped us move into our house. They are fair with their prices, and even with the application process! As soon as we submitted our application, we were able to move in. They have an amazing team in their offices, and are always kept well maintained and their clients are always happy! Thanks for helping us - we are so happy! Merry Christmas and have blessed New Year Ackley! read more

We've been a tenant for a few years off of Ironwood, I'm not a fan of writing reviews but when the service is good this is the least I could do. The service we've received since moving in has been amazing, from quick repairs and turn around time to being very flexible. We had two kids and got married while renting from Ackley, they work with us from the best (wedding) to worst of times (Hurricanes) but always felt the last thing I'm worried about is where my family and I lay our heads. Thanks Ackley read more

Hello everyone! This is April, I pay rent to Ackley Florida Property Management and I am extremely happy that I have them as my rental property management. They have excellent customer service. When I call they are always polite and friendly. If I have a house issue like something that needs to be fixed they always get it done quickly and professional. I am very pleased with that. If I ever had to move to a different location I would definitely go with them again. read more

Rajia Ackley's office was the first property management office I contacted to have my property leased and I didn't need to go any further. I was looking for an property manager with a high level of customer service, professionalism, knowledge, honesty and worm welcoming and Rajia and her team have all of these attributes. If you value your time and look for great service, give them a chance and you'll be glad you did. Thank you Ackley Realty!!! read more

Best Property Management in Central Florida, we highly recommend Ackley Florida Property Management . We moved from South Florida six months ago to this area and Evelyn Pacheco made our moving process very pleasant. The staff is very knowledgeable ,courteous, reliable and professional. Every time we had to call for a maintenance issue they returned our phone calls right away and got solved the situation with quality and excellence. read more

Ackley is one of the better experiences I've had with property management companies. They are pretty quick at responding to any maintenance problems and always let you know if there are any issues coming up. The staff is friendly and always super helpful and make it a point to get back to you ASAP if they miss your call. If I had to move out of my current place I would definitely look within them for another place to rent. read more

Excelente personas muy atentos y súper recomendados me ayudaron muchísimos y eficientes gracias a ellos tenemos vivienda recomendados al 1000% un excelente grupo de trabajo y de buenas personas / / Excellent people very attentive and super recomended they helped me a lot and efficient thanks to them we have recommended housing to 1000% an excellent group of work and of good people Att: SIMÓN PEÑA read more

Sonia is an amazing customer service representative. She was responsive since day one with me, she took all my calls and returned them as well. She was a joy to work with. The application process was perfect, not too long and very efficient. Thank you Sonia for standing out in a very special way. I can tell she was smiling over the phone. That's great Customer Service! Thank you Ackley! read more

My kids and I have been with Ackley 4yrs now! Couldn't ask for a better realtor! Maintenance coordinator is on point! I call about anything they're on top of it! The house is up for sale,owner decided she wants to sale property! It's a bitter sweet moment,but I'm not worried cause I no when the time comes Ackley will do all they can to help me get into another one of their properties read more