I am unbelievably afraid of doctors, needles, hospitals; the whole thing! I get sick to my stomach…read moreeven thinking of going, and it's even worse once I actually get there. I had to get some blood work done pretty unexpectedly, which made it even worse! The girl that helped me here was amazing!!! I should have gotten her name, but unfortunately I was too busy being petrified. To add to my fear, the doctor told me that some of the tests may be really expensive, so I was now worried that I had to have needles poked in me, and pay thousands of dollars!! She was so nice, and she called the billing department for me to find out the costs of the tests before we did them. That actually took WAY longer than actually taking my blood did, and calling took about 5 minutes at most. She had the labels on the vials and looked at my arms, found my vein, poked me, kept talking to me the whole time, and the whole thing was done in like a minute. I couldn't believe it! If you have to get blood work done, I absolutely recommend coming here. I didn't need to wait long to be taken, and she had me in and out in no time, and getting my blood taken couldn't have been any easier! I almost won't be scared if I have to go back. Well, yes I will be, but you know what I mean. By the way, this is an ACM lab. I was looking for a sign that said ACM, and it does not. It says Rochester Regional Health Laboratories on the sign.

I was required to go to this lab because of its affiliation with my doctor. The sheet of lab…read morelocations with which I was provided said lab opened at 7 am on Sat. Wrong. It opened at 8. It said its location was suite 340. Also wrong. But I was told if I accessed the website I could get up-to-date info on labs in the area. Wrong again. When I accessed the website ( on my laptop), it had addresses for 3 labs: Albion, Alexander Park, and Batavia. That was it. No more. Next I called the number provided me, 922-5227, they said they couldn't explain the website problems, but assured me that the lab I had gone to had hours beginning at 7. I told them that was not true. As I was just there! They also had wrong address. Probably used same flyer I'd been given. V8-0418. We spend a lot of money for insurance here. I hope that the lab results are more accurate than is the paperwork. The phlebotomist, Emma, was professional and knowledgeable. I only wish the rest of your operation was as professional.

Overview Reviews…read morePhotos About Google review summary 5 4 3 2 1 4.3 (26) Reviews All pain2 Sort by Most relevant Newest Highest Lowest Veronica Howard 4 reviews I am extremely disappointed with the service at the Penfield (Platinum Building) location. This office is less than a half-mile from my home and I have used them successfully in the past for out-of-state lab orders, which makes this recent ... More Cassie K 6 reviews 5 months ago I went on for bloodwork that I was already anxious about. at check-in the lady at the counter had a huge attitude but I didn't pay much attention to it and just sat down. they ended up calling me back and it's the same lady from the front ... More 2 UR Medicine Labs - Penfield (Platinum Building) (Owner) 5 months ago Cassie, we are sorry to hear this experience. Feedback is important to us, and we would like to learn more. To help us address this, please contact our patient relations team at 585-275-5418 from 8:30am to 4:30pm weekdays. Dean Kindig Local Guide·48 reviews·192 photos 5 months ago Remarkably quick and efficient! The QR code on the door doesn't scan sometimes. If not, just walk in and scan the one inside near the door. Amanda D Local Guide·28 reviews·20 photos a year ago Very clean, new facility. I was here right at open (7am) & there were 3 people ahead of me on a Friday morning. Because they only had one employee doing everything it took 42 minutes. I really think there should be at least 2 employees for ... More 1 Veronica Howard 4 reviews 10 hours ago New I am extremely disappointed with the service at the Penfield (Platinum Building) location. This office is less than a half-mile from my home and I have used them successfully in the past for out-of-state lab orders, which makes this recent experience even more frustrating. Over the last month, I visited nine times trying to have a lab order fulfilled. Despite my doctor faxing the order multiple times, the staff repeatedly claimed they never received it. ​The staff here was dismissive and unprofessional. I felt mocked by "playful" comments regarding my personal items, and I frequently stood at the check-in desk only to find the area completely abandoned while staff disappeared into the back for long periods. When I asked for a simple 30-second check to see if a fax had arrived before I committed to a long wait, I was flatly refused. ​This lack of help was especially difficult because I recently injured my knee and am in significant pain while walking. I tried Clinton Crossings, but the wait was too long, so I ended up at Strong Hospital. Because the Penfield office wouldn't help me, I had to navigate long hospital hallways and walk all the way to the Miner Library just to print my own order. The phlebotomist at Strong was incredible and finally got it done, but the physical toll and time wasted could have been avoided if the Penfield staff had simply provided the correct general fax number or shown an ounce of professional courtesy. I will not be returning to this location.

Unfriendly to say the least. Communication was terrible. The tech acted like I was bothering…read moreher dropping off my mother-in-laws sample

Super quick and relatively painless blood draw. There's another phlebotomist option in the…read morecollection of buildings but they close earlier. Head all the way to the end of the road and use the front entrance.

From the owner: If you're a patient, healthcare provider or an employer looking for laboratory testing services,…read morecontact the staff at Rochester Regional Health Laboratories. Since 1975, they have been providing quality lab tests for their customers. The company performs more than 15 million tests annually in all medical disciplines. For employers, they offer drug testing for pre-employment screenings, as well as to test for substance abuse. They offer a range of services in pathology and cytopathology and provide expert advice on their findings. With a comprehensive menu of women's health services, you can count on Rochester Regional Health Laboratories for cervical cancer screening and STD testing as well as routine wellness tests, such as pap smears. Their team understands that every customer's need is different and will take the time to customize their diagnostic offerings and adapt to your individual needs. They will always do whatever they can to meet your requests while remaining in accordance with medical guidelines. Sample processing at Rochester Regional Health Laboratories operates 24 hours a day, seven days a week. This means their staff is always available whenever you need them, and allows them to return the results of the lab tests to you in a reasonable timeframe. Typically, turnaround time is 48 hours...

Friendly fast service once you are in…read more We went about 15 minutes before it opened and were third and fourth in line by the time we walked out they were probably 30 people in line and somebody was commenting that that was nothing they had been on another visit when the line was twice as long

I use this lab every couple months. They are usually very fast to get me in and out. They have…read morealways been pleasant and professional. I hate to try other labs because of the great service I get here.

Last week I had to have a blood draw for an upcoming doctor appointment. It has been years since I…read moreused the Rochester Regional Lab at 400 Crosskeys Office Park, Suite 425, Fairport, NY 14450. It's not my usual spot but I ended up there. I am absolutely delighted with the staff there. I am needle-phobic and "a tough stick" on a good day. My veins roll, hide and often refuse to cooperate. The phlebotomist listened to my concerns and what I've learned from past --difficult-- blood tests. She looked at both arms, checked out a hand and decided to call in a more senior staff BEFORE trying to stick me. Wise, and very considerate! The second staff member did an excellent job. Not entirely painless, needles never are, but this lady, (I believe her name is Jennifer) did a fantastic job getting in and getting the blood with no mucking about. There was NO bruising even though I bruise very easily. The only mark on my arm was from the adhesive tape that I pulled off 8 hours later. Very sticky tape it was. I will go out of my way in future to use that office for my quarterly blood draws. Excellent job, both of you!

Very professional; we had a Genova Diagnostics test kit and the Rochester Regional Staff knew…read moreexactly how to handle it. No appointment was necessary and the wait time was only 15 minutes. The blood draw took less than five minutes even though it was a lot of tubes. The phlebotomist even allowed my son to watch videos on my phone to keep him calm during the procedure. I would definitely recommend them to family and friends especially those who have children with special needs. I wish they'd open a location in Buffalo!

My phlembologist, who drew my blood, went for an easy spot instead of a proper one. She drew from…read moreabove my inner elbow and said, "It's a small surface vein." But then also added that she "blew the vein so there would be a small bruise." I would worry about blood work being drawn here.....

No one wants to get blood drawn, but when the need occurs, this is the spot to go! Maggie is the…read morefirst phlebotomist to draw my blood, who had no issues finding a vein, a first for me! She did so well finding the best vein that I actually stopped bleeding before leaving the office. Maggie is true pro that knows where to go to get the draw required, and painlessly. Also, as a digital native, it was a double-win that this lab leverages technology (online tool) for an efficient scheduling and check-in process. Well worth the drive from Rochester for the stellar service and professionalism.

This drop in(!!!) laboratory station is sooo helpful. It's straight off of South Main, there will…read morebe the Rochester Regional Bone & Joint on the left corner of the building, you walk past that down the "sidewalk" (or go straight in and keep going straight) until you see a door labeled with Laboratory Testing. I came in at around 9:05 AM on a Wednesday, and there was no one ahead of me. You just check in with your name and basic info on a desktop screen by the door, super easy, very low contact. I waited maybe 5 minutes before being greeted by Kirsten, the super sweet nurse who took my info and did my blood draws. She was friendly enough to answer a few questions and have a conversation with to ignore the discomfort of needles and taking blood. By the time I left at around 9:30-9:40 there was probably 3-4 people waiting after me. Really easy, quick process, especially for my first time there.