Sent a worker up there to get a load of fire brick for a 32 ft.² area and they told him he would need 120 bricks. Called them when my worker got back because I showed I only needed 58. Front office said no issue, bring back the extras. Well only needed 52 of the 120 they said we would need and they charge a RIDICULOUS 45% restocking fee. read more

We stopped by here on Saturday morning to look for supplies for a patio and retaining wall project. We were never greated and walked around for ten minutes before we were finally asked if we needed assistance. It seemed to annoy them that we actually needed help. Prior to this, we heard the employees rambling on about the personal lives and assorted bs. Keep in mind the size of this place. We were less than ten feet from the employees at all times. Good customer service guys. The only plus in this is that they are having a big sale on surplus. They've got ton and a half palettes under $200. read more

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Many thanks to Kevin Ewick, stone masons Fernando Hurtado and James. As soon as the weather cleared, Kevin Ewick had arranged for the brick repairs on my home. I appreciate their promptness and very much appreciate the great work Fernando and James did on my house built with Acme brick. The 100 year guarantee/warranty from Acme is real. They live up to their reputation. read more

Jennifer at the showroom up the street is awesome and so helpful! Just be prepared to encounter the rudest employees when you go to pick up samples down the street at the plant. We walked in, looked at all the girls sitting at their computers, looked at each other...is anyone going to acknowledge that we just walked in? Mind you the office is tiny Andre we're standing within feet of the workers at their desks. Finally, without looking up, one of them asked us what we needed. Went to hand her the slip of paper for which she barely reached for, making me lean across her counter/desk to meet her hand. Yikes...so sorry to bother you. read more

I had a great experience, I feel I got great advice from the staff. I was taken all over the yard to find what I needed, Tons of choices you can't find on the Internet.This place is the best hidden secret for faux stone in the metroplex read more

Let me start off with this, I will never purchase any bricks from Acme Brick regardless of how "good of a sale" they are having. They are very unprofessional and very rude. Yesterday I showed up for a friend to pick up his order at Acme with my 18' flatbed and he had his truck and his 18' flatbed to pick up 15,000lbs of brick. We were told that 4:30pm would be a good time to come get it loaded. So we got there around 4:15 ready to "rock" and the guys only had one pallet ready to load. After me telling him 5+ times to center the load on my trailer, I realized he didnt even speak english and had no clue what I was saying. After finally getting my point across, he centered up the load. As he was pulling the forks out he turned the forklift and hit my trailer fender and bent it up. So now since that was the only pallet they pre-staged we have to go all the way back to the brick yard to get the rest of the pallets. So he tells us to drive out to the yard so it makes loading easier (which is fine with me I guess). As soon as we got out there, some lady starts yelling at the employees over the radio to hurry up and load the trailers because she has a personal appointment in 5 minutes or something. One of the young forklift drivers tried to reassure us every thing is okay and we will get it all loaded up. About 2 minutes later as he is going to pick up a pallet to load, his phone rings and he starts talking/yelling with his girlfriend because she's waiting on him to pick him up from work and to hurry up. So as he starts getting mad and agitated, the crazy lady comes back on the radio yelling at them telling them they better be done loading(mind you, they have not even loaded any more pallets yet other than the one they did from the pre-stage area). So he gets pissed and starts driving the forklift erratically, spinning tires out, turning really sharp, and going fast with a 3 thousand pound pallet of paid for bricks that my buddy just bought. So i got mad instantly, because that's how people get killed and stuff gets broken. I told him i didn't want him loading anything on my trailer if he was going to be acting like that. So he loaded the other trailer with that pallet. Low and behold, the lady gets back on the horn and starts yelling at them to stop loading and they are done. So my buddy tells them to stop loading and that he is done also, He just wants a cash refund for all the rocks he just paid cash for and to get his rocks off our trailers. And she said "no, i cant today, maybe tomorrow". So he said "im not leaving here without my rocks or my cash refund" needless to say, she told them to finish loading. The next pallet they brought to my trailer had a bunch of nails hanging out of the bottom and when they pushed it up on my trailer with the lift, it shredded up my wood trailer decking pretty bad. ( I just replaced my decking 6 months ago) So after everything was loaded we started to strap it all down. Once we finished strapping we realized everyone had left us there and already clocked out and went home. It only took us about 10 minutes to strap the trailers. They didn't give my buddy any paperwork or receipt and actually owed him 34 bucks for over charging him for a pallet. He is going back today to get a receipt and his money. He actually had 3 more pallets of rock still to pick up also. In a nut shell, we didn't get all our rocks, we got over charged, and my trailer procured about $250 in damages. This place is absolute garbage in my eyes and needs to get new management and staff before someone gets injured or killed. I hope the owner reads this, something needs to be done. read more

I visited Acme Brick for some fire bricks and fire clay/mortar for a backyard patio project I am working on. Specifically, a charcoal and/or wood grill and firebox for a barbecue smoker. I was very clear and descriptive about my project. The people there seemed nice enough and prices seemed competitive enough. When I asked for the fire mortar, I was very clear that I didn't want the kind that washed away with a spray down with the hose, or even some rain. Unfortunately, I didn't remember which kind that was. So what did they sell me? The water-soluble, premixed kind. My wife and I spent the better part of a weekend installing those bricks, even getting a babysitter to help watch the kids for part of it. After drying for a week, covered by a tarp when it rained, they were left uncovered once. Thank goodness, because I might have had to rip apart and re-do a whole lot more than just the fire brick otherwise. I called the Friday before Memorial Day weekend, partly to complain, partly to advise them that the fire clay they sell is NOT appropriate for outdoor use, perhaps saving future customers a heap of time and aggravation. I was told by a salesman that a couple customers were ahead of me and could he call me back in 15 to 20 minutes. He didn't call, nor did he mention that while normally open Saturday mornings, they wouldn't be open that Saturday. I waited and called Tuesday. So it seems that judging by the lady at the front desk and two salesmen, they don't know much of anything about the products they're selling because none of them had a clue I'd been sold the wrong stuff, even after I'd told them. So the moral of the story is, save yourself a heap of time and aggravation by not assuming that the folks that work for a business know their business, and do your own research. And, the premixed fire clay is not appropriate for outdoor use. Get the powder kind. I got Heat Stop 50. I guess perhaps I could share some of the blame, but now I'm just angry about how much of my time, and my wife's time that was wasted. Weekend time that could have been spent with our young kids. And that I still have to finish pulling bricks apart, scraping all the wrong stuff off, and re-laying all of them. read more