I initially hesitated to write this review because I value fairness, but I had a negative…read moreexperience with the female staff and manager at Russell's today May 19th around 9:30 am. I purchased an alfalfa hay bale and discovered a dead bird inside it. Instead of expressing concern about the product's quality, they reprimanded me when I reported the issue, insisting that the alfalfa was fine and showing little care for the potential risk it posed to my horses. They requested that I bring the bale back but would not issue a refund, even after I provided photographs. Additionally, I overheard one of the women speaking poorly about me to my manager as she walked away. The customer service from those two women left much to be desired and they were nasty, and I believe Russell's should reevaluate their hiring choices. I've been coming here for months and can't believe was treated that way.On a positive note, I want to commend the two gentlemen I encountered. They were genuinely apologetic and demonstrated good customer service despite the unpleasant behavior of the women and got me my refund.

Great mom and pop feed & supply store. They have friendly employees, a wide variety of items for…read moredifferent animals, and a convenient location. Definitely recommend.

Beginner Gardner so decided to stop by and see what they have super helpful and knowledgeable all…read morethe guys there Miguel was super helpful and sweet even helped occupied my mini me while we shopped definitely will come back love walking thru the garden and seeing and learning about all the different plants and trees

After receiving several flyers from this new nursery we decided to have them come over for a free…read moreestimate and consult. The consult was good and we were provided an offer for a couple of services, thoroughly clear an existing flowerbed, remove a tree and soil injections for 2 other trees. Initial offer seemed rather high but then the consultant called the general manager to get us a discount given we would be coming back to replace plants in the flower bed. I had to call and remind the consultant 2 times to schedule the soil injection service as they never reached out to me. The tree removal was okay but they didn't remove the entire stump even though we told them we were going to put grass over the area. Then we made an appointment to meet our consultant to design our new flowerbed bed. First appointment he wasn't there so we spent time with the GM and we discussed what we liked and didn't like which she would relay to our consultant. So a week later we went again to meet the consultant and he had NOT been informed of anything we discussed with the GM, so we had to go through the whole process again. Ultimately picked out the plants and got a design layout. Agreed a date and time for them to come and plant it all. Long story short, some of the plants were damaged (a very expensive whale tail agave) and some of what we chose in the nursery turned out to be shorter when they were delivered. Oh and again we were told we got a manager special pricing....hhmm should have been a warning sign. After the work they ask for feedback where I made all issues known and I was told someone would be reaching out. That was 2 months ago!! I even texted the same number again. No response. Basically, whilst the products and free stuff they give you is all great. There is a lot to be said about the aftercare and customer service. I will definitely be thinking twice before spending my hard earned money at Moon Nurseries.

I have bought a handful of different plants from here and I really have been impressed. The mini…read morezinnia's have been the absolute show stopper and out performer by far!! I purchased two mini zinnias in the spring and they have lasted the entire season with forgetting to water and little care and done so well. I recently purchased more mini zinnias and after an accidental fertilizer was applied they are exploding as well. I like their selection and enjoy browsing here.

Gorgeous plants, flowers, shrubs and container plants. Love, love, love this place. They have…read moreflowers/plants that will thrive in our area. I highly recommend!

I've spent thousands at this garden center and have even recommended them to others, so I was…read morehonestly shocked by how I was treated. I received a call saying a plant I purchased had actually been sold to someone else and that I needed to return it. I explained that the plant had already been installed in my yard. Instead of working toward a reasonable solution, I was accused of knowingly taking a plant that wasn't mine... which makes no sense. How would any customer possibly know that? Mistakes happen, I understand that. But how a business handles those mistakes is what really matters. Being blamed for something completely out of my control, after being a loyal customer, was disappointing and frustrating. I hope they take a closer look at how they handle customer issues moving forward. This experience definitely changed my perception. I would NOT recommend .

Wonderful selection. Very heathy large plants. Plants that are hard to find are available…read more Photo of Echinacea. Orange Fascinator. It's Beautiful

Bought 5 trees spent close to $2,000. After 4 years of no growth on one 45 CY live oak they refused…read moreto correct situation with credit or refund. Tree has noticeable root circling on root ball uncovered only after digging 6 inches down. They sold me a deformed tree and refuse to fix it. STAY AWAY! You have been warned. They will not stand behind their products. Matthew Hafkesbring (Store Operator) made up a bunch of excuses after being provided all the relevant photos

Great trees and service! Picked out the trees most suitable for us and then planted the trees,…read morestaked them as well.

Never had the pleasure of meeting Yvonne ( Asst Mgr ), Maya ( Associate ), nor Jasmine ( Associate…read more), but, these ladies took great care to make sure that ALL my Spring preparation needs for my garden, lawn, and fruit trees were met. I found them very attentive, delightful, and knowledgeable. Yvonne even ask if I was a Veteran and since I am, she gave me an additional 10% discount, NOW...that's what I call "customer service" !!! Papa Mike Fort Worth's Concierge (As seen on YouTube courtesy of VisitFortWorth.)

Please come in knowing everything about what you want or you will be made to feel like an idiot…read morewhen asking for help. Limited staff, and when I was finally helped I felt like I was bothering them for not knowing a professional name for a plant. Shocker they couldn't find the plant I was looking for either. The kicker is (when she finally found it) the sticker on the plant had the name I told the employee in the first place! Have had better help and luck finding what I need at Walmart!

This is a note regarding my experience with the owner of the location when she sent a private…read moremessage and invited us to come back in spring when their inventory is larger as well as to request that I remove a photo that I had placed on the original review. The photo wasn't of anything bad or wrong, it was not misleading or a misrepresentation, it was a legitimate photo of the outside area of the location that she says is shared with a landscaping company, tho what landscape company I do not know. The reasoning stated to me was that the landscaping company didn't want the photo of their area published. The photo was of the locations surroundings just as any Google maps search would provide, so it's not anything that can't be seen anyway. It showed their "shared space" which being "shared" still makes it part of this businesses space which serves as sort of a parking area. The rating on this review is based on the point of contact by the owner to manipulate the initial review by requesting removal of a photo that is a true representation of what is surrounding the business, part of their "shared space", this removes what is also a visual to allow others to find this out of the way place that is not on any main road. I don't feel it is appropriate for a business to private message a Yelp member for the sole purpose of manipulating what is on the review.

The man who helped me gave me some good information and guided me to some good plants and good…read moredeals.

We hired Blooming Colors after our backyard got completely out of control. We had weeds everywhere,…read moredead plants, and honestly it just wasn't a place we even wanted to be anymore. I've worked with landscapers before and usually you get a lot of talk and not a lot of follow through. This was different. They gave us a few design options, walked us through everything, and actually communicated throughout the whole project which was huge for me. What really stood out was the quality of the work. We've paid for "premium" service in the past and never really felt like we got it. With Blooming Colors, you can tell they care. The details, the cleanup, the way everything came together, it just felt right. Now our backyard is a place we actually want to spend time in again, which I didn't think I'd say a few months ago. We'll be using them going forward for both our home and our rental properties here in Southlake. No question.

I walked into Blooming Colors Nursery on Saturday, ready to spend money and left Wednesday…read morewondering how $500 trees come with $0 worth of integrity (for context, similar Japanese maples run about $115 at Home Depot). Here's the story... Before purchasing, I made it crystal clear I needed HOA approval (as an "exception" because it's not on our approved landscaping list). On that lovely Saturday, the very helpful sales associate, Olivia, confidently assured me I'd get a full refund if the HOA didn't approve. No mention of store credit. No caveats. That promise (and my love for those two trees) was the only reason I agreed to move forward and let them hold the trees on my card. HOA said no. I came back expecting a simple resolution... and instead got a full rewrite of reality. Olivia wasn't there, and the staff immediately insisted there was "no way she would've said that." One employee chimed in, "I trained her myself," followed by questions about whether I "saw all the no-refund signs." The manager doubled down with, "I really don't believe she said that." All of this--despite having a witness that was standing next to me who heard the entire conversation. Let's call it what it was: not confusion... gaslighting. After things escalated, the owner came out, seemingly only after I mentioned disputing the charge. She agree to refund me--but not before trying to shush me, telling me to "be quiet or wait outside," and saying, "I'll refund your money and you can go buy your trees elsewhere." Nothing says "family business values" quite like dismissing a paying customer on the way out. The trees were beautiful, no doubt--but their integrity and respect wilted faster than a Texas agave in August. If you shop here, get everything in writing... because their word clearly doesn't take root. Better yet, don't.