We stopped at this Acme to pick up some items to make cupcakes for my sister's graduation party. The store was well-stocked with the supplies needed for the task and they even had a sale on baking supplies and baking tools. However, the baking pans we purchased did not ring up correctly at self-checkout. We flagged down an employee/manager(?) and explained the issue. She was borderline argumentative and we ended up walking to see the item in the aisle as she didn't believe that the deal I was saying was true. I was indeed correct and she begrudgingly honored the deal. Awkward exchange that kind of soured an otherwise pleasant experience. read more

Horrible deli counter employees. Horrible. They ignore all customers and clearly hate to work. Why would a company permit this to happen?

Staff are terrible they seem cranky all the time I have at least 3 bad experiences and one was so terrible I felt the need to call the store manager read more

This is my first time at this Acme and I love it there from the outside. It looks very small but when you go in, it's very big customer service was top 10 and you're very helpful. read more

I've consistently had negative experiences with the customer service at this ACME location, but today was by far the worst. I often feel disrespected when I come in, and it feels like there's a level of discrimination at play--possibly because I speak a different language and may be perceived as a foreigner. This afternoon, a friend of mine--who doesn't speak English--called me for help while trying to get a money order to pay her rent to Waterford Apartments. She was at ACME and couldn't communicate with the staff. I tried to help her over the phone, but customer service refused to assist her and even hung up on us. I left work and drove all the way there to support her in person, but when I arrived, the clerks at customer service still refused to help. No greetings, no basic courtesy like "Can I help you?"--just cold, dismissive behavior. I asked to speak with the manager, Amanda, who arrived with an extremely rude attitude and told us she couldn't help. She repeatedly told us to leave the store, speaking in a very hostile and disrespectful tone, and even said, "This is my store." This was one of the worst customer service experiences I've ever had. There is one kind and respectful woman who works there, but unfortunately she wasn't there today. The rest of the staff showed no professionalism, courtesy, or willingness to assist. This kind of treatment is unacceptable, especially in a community-facing business. I hope ACME seriously addresses this behavior and provides cultural sensitivity and customer service training to its staff. read more

This review is about customer service. Susan at the customer service desk was fantastic. A true breath of fresh air in the world of customer service. She truly cared and truly wanted to help in any way that she could. I really appreciated it. She actually approached me first seeing me looking frustrated. My issue was regarding a coupon on the app that wasn't coming off. We tried multiple times and when nothing worked, she did an override and took the coupon off. What a great employee! I had picked up something in the deli dept and that employee was also very nice. read more

Around summer 2021, they rearranged this Acme. The aisles are now much narrower. They also moved the bread to the fresh seafood department. It makes no sense to put bread near the strongest smelling section of the store. Might as well put it in the laundry aisle to soak up Tide aroma. Bread with a hint of lobster, delicious? That's up to you. Not a fan of the rearranged store organization. read more

I love the Acme in Bryn Mawr! it is a convenient and pleasant place to shop, not far from my home. The store is always clean and has a wide variety of foods. I know I can find fresh asparagus and fresh broccoli crowns there at a decent price, for example, while many other stores do not have them. Also the employees are always friendly and helpful as well. i particularly found the Store Director Jim to be kind and eager to help me when I had questions about items on shelves or about the Acme app. Anthony, an employee, also helped me with my questions related to rewards I received related to the app, having put my phone number in the card reader at checkout. The store is a great place to shop, and the staff members continue to help make it so. read more

ACME Markets - the front of the store - Grocery Near Me - Bryn Mawr, Pennsylvania

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Never f'ing shop in this awful place again dirty smelly overpriced lazy workers no check out people have to check out and scan your stuff yourself and ultimately there is an error and it takes ten minutes for someone to come hit a button so you can play for your sh?!t and get the hell outta of there ...overpriced poor quality awful Items and nasty lazy workers read more

I had my Son purchase some things yesterday. He purchased 1 min Jasmin rice instead of regular Jasmin rice. He purchased white container of tide that was not free and clear because Tide has changed the name. He purchased sliced almonds instead of regular ones. He purchased 4 vanilla instead of one. I went back today to change these for Bags of Jasmin rice, the correct free and clear tide as my son has allergy's, the correct nuts and correct spice and the manager said because he did not keep the receipt they would not change it for the correct one. I showed the manager how the two white tides look the same but they were different. I showed her how rice while it says Jasmin is different between regular and one min rice. She said that was store policy. I asked her to over ride and help my son who made an error. He is 14 and is learning how to shop. She said she would not allow to change for the correct ones. I asked several times for her help that any kid could make the mistake and she said she would not make any exception. I am so upset, my son is upset and while the store is easy to get to her actions to not allow us to swap for the correct ones have resonated in our family and my sons who will need to make decisions about where they shop going forward Unfortunately the email to contact/customer service form as described did not seem to work. read more

ACME Markets - Grocery Near Me - Bryn Mawr, Pennsylvania

Generally i like this location,however one strange thing... there's no water? The aisle says water but it's junk like sparkling water and soda etc. There is water scattered on various end caps, but could not find an aisle with water. I feel like I'm in that Brawndo movie; read more

Parking is still a nightmare here during busy hours. Selection is terrible, they seemed to have gotten rid of most of your choices so you can pick from one or two brands or the Acme brand...as others have noted the layout of the store is odd. I still haven't had another Tony Luke's Sandwich since I found the bugs on mine last year... I will say I like the corporate initiative to get rid of the ACME card and lower prices across the board...Not sure I see the savings and still buy a lot of stuff at Wal Mart. One thing of note, the employees seem more friendly, or at least more willing to ask if you need help...but that doesn't make up for the poor selection of items, the pricing, or the nightmare they have created in the parking lot... Today a truck was pulled up in front of the ACME unloading something, a big yellow PENSKE truck...It was right in front of the cross walk so people coming out of the Acme couldnt see anything to their left, and people driving across the crosswalk can't see anything till they get past the truck... I doubt anyone got hit, but it would be a great idea to have that truck pull up somewhere else, or off hours, or have someone standing out there directing traffic while its unloading. The parking lot continues to be a nightmare, but this is pretty much standard for Bryn Mawr. Years later, I do not understand why they bothered renovating this store...the store is smaller, the selection is smaller, and the parking lot is just a mess...was all this so they could have a hot food area? Hows that working out for you Acme? read more

I used to go here a lot more than I do now. I'll still run in every now and then during my lunch break if I don't want to go anywhere better on the way home. When this place opened, it was so much better than the old Acme. As employees left, the quality went down. The last time I ordered a sandwich, it was such a huge ordeal that I vowed not to. I really don't want to be questioned or given attitude about wanting my sandwich custom made, even if there is a similar one already made in the display down below. Sure the meats might be the same, but I don't want those toppings. Everything else is more expensive than other grocery stores that I shop at, but it's because it's Acme, not the main line. A few of the staff are really friendly and great, but some are the worst people I've ever met. This one woman, who I think is kind of high up, once made me just leave the store without my groceries... or paying... The self checkout machine wasn't working and this woman was supposed to be monitoring the stations. It took a few minutes for her to show up and I politely asked her for help. She glared at me then walked away. I was confused and then just angry. I left my groceries where they were and just walked out. I've been back twice since, but only for the convenient location. read more

Before they started reconfiguring this Acme for alcohol it was too small. They have handled the construction project poorly. Now the place just sucks. Crowded, confusing, poorly stocked, everything you want in a supermarket. There are too many good supermarkets around. It's just too easy to go into this place and for them to not have what you need or want. read more

Parking is rough, however I hope things will become more relaxed there as the novelty of the new store experience wears off. Strange layout of the store, they kind of force you into the center aisles... I region I try to avoid! My rating stands at 3 but the promise of less crowds gives me hope for the future. read more

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Not getting the negative ratings for this Acme - it's my go-to grocery store, and I always found the prices extremely reasonable and downright cheap. The selection of produce is top-notch, they have a great selection of fresh seafood and meats, and a broad selection from the bakery. It's also really nice to be able to pick up a Tony Luke's hoagie here, or any number of pre-made hoagies, sushi or other dishes. The staff is mostly high school/college age kids, and the clientele is an interesting mix of college kids and senior citizens. The negatives - they don't have as broad of a selection as I would like, specifically specialty health foods such as tahini (which you can get at Mom's in Bryn Mawr). Also the parking lot can be a nightmare, mostly because people can't follow the one-way directions on the pavement. Also the salad bar is lackluster. Overall, it's a basic Acme grocery store. If you're looking for something better, try Mom's Organic Market down the road or Trader Joe's in Ardmore. read more

When I walked into the deli at 5:15pm, 2 employees behind the counter (and one sitting on the deli counter) just ignored me. I said "Hello" nicely to the man working at the scales and received no response. I was the only one at the deli, but thought I would take a number in case that was their procedure (even for one customer). They saw me do that and still said nothing. I finally asked the man working if they were closed & he just said "no!" After 5 mins of no acknowledgement at all, I just left. Clearly they don't want customers at the deli, so I obliged them. read more

My friend went to this Acme to get 3 large lobsters. The man at the Seafood department was not wearing a mask. He told the woman that he had 3 in a bag. She said there were two small lobsters and one large. She wanted three large lobsters. He said he had these already in the bag. She said, no, I need 3 large lobsters. He said he couldn't help her and walked away. She is in her 70's and not used to complaining so I am complaining for her. Won't shop there again. They are always more expensive than anyone else. Better at Giant. read more

In an effort to save money, we thought we would try out Acme since they recently pushed a marketing campaign that said they lowered prices. Most of our weekly staples were the same price as they are elsewhere. There were some good deals in the meat department, but in other departments, the prices were significantly higher. Be sure to check out expiration dates. I had to dig for milk that wouldn't expire within 3 days. Also, when we got to the check out, we had to give back a few items since they would have expired in 2-4 days. I think we will continue on our hunt for our new grocery store. read more

The employees here are so rude. I was here on New Year's Eve and an elderly woman asked an employee where something was and he told her to "get out of my way." On another occasion I asked the meat department where I could find something and they were condescending and talked to me like I was 3. It's also dirty and under stocked. Another day I was there, there were 3 employees standing in the middle of an isle talking badly about another coworker. Just go to the acme in Paoli, it's well stocked, clean and the workers aren't rude. read more

This Acme is quite fine in terms of selection and general quality, prices seem reasonable. What's kind of interesting from sociological perspective -and in someway unfortunate, is that the store is overrun by 55+ year old and older entitled rich women that all seem spaced out on whatever designer anxiety and sleeping pills are trending in the affluent community around there. It's pretty hilarious to see these well heeled pill zombies with their ridiculous fur coats, yoga pants and wrinkled spray tanned leathery skin walking around like they think they are movie stars, but clearly haven't been relevant in terms of being any shade of a sex symbol since probably the early 80's. ‍ read more

There are many supermarkets to choose from within a very small distance from Acme, such as Mom's Organic Market, Superfresh, Giant, Whole Foods, and Trader Joe's. I would even recommend Wegman's, which is several miles away, over Acme. Any of them have a wider selection of food and a more easily accessible parking lot than Acme. I went to Acme at 5:00 pm for a rotisserie chicken, and I was told that it would be an hour until any were ready. I'm sure that this was an oversight by someone, or some other excuse, but I'm not going to waste my time going somewhere that isn't going to have what I want. It's just a waste of time.. read more

This store is our neighborhood store but it is absolutely the worst--always dirty, always out of the basic items on your list. While other local stores are actively sanitizing shopping carts before you enter during COVID, their carts are as full of trash as ever. There was no attempt to make this store any cleaner during a pandemic. The manager shows no pride in this store, just shrugs when you ask when things might be coming in. You need a shower after shopping here. read more

As a grocery store, it's probably a solid three stars. It's cramped like a supermarket in a big city, and when stuff isn't on sale, I feel like the prices are a bit steep. The guys at the fish counter are super friendly, though, and here's the real kicker that boosts this Acme up to four stars (and a leg up on every other supermarket in the area): they've got the best, least scary supermarket sushi counter I've ever encountered. The guy(s) who work it are very friendly and always happy to make you a roll if something in the cooler has run out, but most importantly, the fish is always fresh and never tastes old or off, and the rice is always sticky and neutral. (I find that a lot of supermarket sushi rice leans a bit too rice-vinegar heavy, or has some other off taste or undercooked texture.) read more

Meh, it's an Acme. On busy nights parking can be tough, and I'd suggest wearing shin guards as there is a reasonable chance someone will attempt to run you over with their shopping cart. Prices seem high and selection is limited (try finding peanuts..yeah, peanuts). But, it is convenient...and that's about it. read more

The store is in the process of putting temporary displays and PERMANENT shelves into their already crowded aisles. This means that, literally, there is only space for one cart, and no passing. Think about that a moment. They are doing this in the ice cream/ yogurt aisle, where people usually take lots and lots of time pondering all of the choices. What's in the shelves next to the ice cream / yogurt? BBQ sauce among other things. What is the logic of this? None that I can see. Absolutely ridiculous, will DEFINITELY lead me to come here less often than I already do. The store was crowded/annoying enough to begin with. read more

There are many things that are not ideal at the Acme location, but I must say they have some of the nicest, helpful employees along the Main Line. Their increase in organic and gluten free products is admirable. It's clean and they have slashed prices and have great sales. Unfortunately I find myself shopping for bargains and quality food at 4 different locations. read more

This used to be my store to go but I found myself going to other supermarkets most of the time. Sold out items are not restocked for weeks (why not order more knowing how popular it is?) One of the products that was very popular and sold quickly totally disappeared from the shelves despite several people filing personal appeals to stock it more often. Customer service is a hit or miss, prices are good for sale items but higher than other stores in the area. read more

Okay, the staff is a lot more knowledgeable and helpful than at the start, so knock it up a star. Shortage of shelf space or some such still limits selections and makes for more things running out than should be the case. read more

I LOVE the pizza cheese breadsticks! As an out of towner who visits friends in Philadelphia sometimes, I always have to stop and get some. Nice that they have samples too! read more

most likely the worst most ineptly run grocery store in the country. horrible selection of items. produce is old, meats looks bad and to top it off its expensive. the entire store smells. shopping carts are filled with disinfectant wipes and now they dont offer baskets so if you want to get just a few items you have to carry them around like an idiot. the parking lot is filled with trash and the employees act like they are doing you a favor by being there. the township should implode it and put in a park. seriously no joke. read more

The positive is that it is convenient to where I live. In general, the store is poorly laid out. The vegetables are often lacking in freshness. Brand selection is limited. The store needs updating. I usually only run in if in immediate need. Never would have bothered with a review except for today's flower buying experience. Thank goodness I bought two bouquets to put together, meaning I had to open the flowers. Some of the flower heads were pinched and fell off. Hidden leaves were slimy and dying or brown and dead. Most egregiously, there was mold in between stems and leaves. There is no time to return as they are to bring to a dinner tonight. I usually go to another local chain and this just seemed convenient. Unfortunately, it turned out to be very inconvenient. I won't make that mistake again. read more

You wanna know why this place is named Acme, like all the things in the Looney Toons cartoons? Because it's a freaking joke, that's why. First of all, everything is expensive. Don't plan on leaving here without a second mortgage. Anyway, I bought some cheese there. The "sell by" date was about a month and a half before the day I got it. And I didn't notice this until after I got home and ate it. I regret having thrown out the receipt. I also regret eating that cheese. But most of all, I regret shopping at Acme. read more

I ran into the Acme on Lancaster Ave. in Bryn Mawr yesterday (6/11) for cut up squash from the produce dept. (I had bought this item from Giant the day before and it was so good baked, I wanted to make more). Acme is closer to home, so I went there. After getting home and opening the package the sliminess of the product was evident and the stench filled my kitchen. Annoying. Today I went back with the squash (now I've made two trips for nothing) and went up to Customer Service/Returns. I explained situation to woman. My goal was to get $3.97 refund and an apology for yucky product and time wasted. I got the money. She handed me a receipt and was done. I said, "That's it--no apology?" So she says, very sarcastically, "Oh, I'M SORRY--so it's up to ME to apologize?" I said, "Yes, I think so, as you're a representative of the store." Perhaps she felt that apologizing implied that she was personally responsible for rancid squash. Uh, no. But if you work in Customer Service you have to be able to say "sorry about that--sorry for the inconvenience." Clearly this was beyond her ability. grrrrrr. There's a reason I go to markets further away from home. The convenience isn't worth is. read more

Great renovation by the folks at ACME, this place looks fantastic. Still a little more then I like to spend on food when compared to Trader Joes but some items keep me coming back - seafood (esp crab legs), great meat items, produce is great, and I fell prey to their summer sweepstakes. read more

Honestly the best market on the main line. Employees are so nice and they know what they are talking about. Meat manager John is awesome and has some awesome cooking tips. I would recommend this place to everyone. read more

i really enjoy shopping at my neighborhood acme....the employees n the products are great...the store is neat n clean...it's a pleasure to shop at such a nice supermarket, so close to home...thanx bryn mawr acme! read more

Great and finally finished. New layout but has a lot more space and the Tony Luke's is a great add on.

I just love this Bryn Mawr Acme, the gentleman bagging usually on Wednesday,is so delightful,He helps me out so much.I wish there were more baggers like him.Adorable Kid.The cart people are wonderful,they always assist me when I need help with the heavy grocieries which helps with my back problems.Thank you Acme for being one of the BEST! read more

I went there on October 28, 2017 around 10.10am to get a cake. I am putting down the date and time so that if someone cares might be easier to find out. They should have a camera to look at it as well. All the other ladies were not old like her. The cake was for my daughter's birthday and I was at the bakery section. I wanted to make sure that her name was written correctly and was standing beside the cake shelf. An old white woman came out and told me to move away little further. I told her that I wanted to give the name to be written on the cake. She told me to move again. Seriously?? I was shocked and dump-founded! And angry too..however, I am not someone who argue immediately, so, just kept quiet. But, I was certainly concerned about the customer service from that old lady...thinking how she got that job, something she is not good at it at all. I would hate to go to a place where people are not welcomed. read more