I've been shopping at this Acme almost every other day for 3 years, and this Saturday night was the most disappointing experience I've had here. I had been looking forward to mussels all day, but Alex at the seafood counter refused to hand me a pre-measured 2 lb bag while the counter was still open and he was only prepping to close. He had AirPods in, ignored me and my husband and we had to wave our hands just to get his attention. When I asked, he simply said "we're closed." Instead of helping, he rushed to cover the mussels as if we were going to take them. That two-second choice ruined my night when it could have completely changed it for the better. This store has some wonderful employees -- Diane in the pharmacy is always helpful, and the other Alex in assisted checkout goes out of his way to greet customers and have genuine conversations. But overall, the night crew feels careless. Alex in seafood and the self-checkout attendant who wears sweats, AirPods, and doesn't look up from his phone may need some training on customer attentiveness. The trashcan is placed far from the entrance, seemingly so employees don't have to empty it as often, but that makes it inconvenient for customers and leaves it as more of a smoking spot/hangout spot for employees than anything else. Small moments of care matter more than people realize. If Alex at seafood had taken those 2 seconds to help, this would have been a raving review instead of a disappointing one. It would have absolutely made my night! Until issues like this are addressed, I'll be shopping more often at Giant and Wegmans even though this Acme is closest to me. read more

I use the Drive Up & Go service at this location and have had great experiences. Friendly, engaging staff. My food orders are 99.9% accurate every time for my weekly orders. I have never set foot inside the store yet but I will update this review when I do. The parking lot and exterior of the store looks clean and well-maintained. Food quality is reliable week to week and being a Fresh Pass member saves me an incredible amount of money with some amazing offers. Last fall I got a 3lb bag of sugar for 79 cents! read more

Located in Downingtown and closer to Thorndale, I like this location for their nursery section during the spring and summer season. The store is maintained well and has a shared but large parking lot. The store is well stocked and the staff is friendly. The checkout is easy. I would expect the bakery to be more but meet the basic needs. The fresh veggies, produce, and flowers are a plus at this location. read more

See all

I never had an issue with this location before today. The older lady that works in the back where the cold cuts and fried chicken area was extremely nasty when I politely said "excuse me". I don't know if she was in a bad mood or someone hurt her feelings that day, but I definitely won't be going back to this location. read more

I ordered delivery, paid extra for flash delivery. I never received my order. this has happened 3 times. I will never use this service again

I don't want to give them the 1 star bit my review won't post without it. I will never go back into this market. The night before my daughter's 13th birthday she was given a real life lesson on hatred. Thanks to an employee at this market. After coming into this location many times over the past, this was definitely my last. I refuse to spend my husband's hard earned money where my child is not treated with the same respect as another just because of the color GOD created her. ACME needs to do better with the staff they hire. If you think someone is stealing you can monitor your cameras without making announcements over the intercom. FYI you wouldn't have lost this valuable cash paying customer read more

ACME Markets - This is the refund receipt my 3yr. Old tore up because her sister was standing there in tears. - Grocery Near Me - Downingtown, Pennsylvania

So if I could rate less than one star.. I would. Although I am not new to the area I've lived in this area for over 30 years and the Acme Market store in Downingtown is just less than a mile from my house I was not a frequent Shopper there until recently. I love Boar's Head lunch meat that's all I buy I trust it and giant and Thorndale carries it but anyone from this area knows that when you go to the giant Thorndale to the deli counter the line is a mile long almost hours of the day and I recently was engaged to a man who frequented Acme in Downingtown so I found myself gravitating to the Acme as he did and because they sold the product Dietz & Watson who might also compare not as good as Boar's Head but the next best thing. I should have known something was rotten in Denmark no pun intended when every single time I popped into the Acme spontaneously at all different times of the day to pick something up and noticed there was never a line at the deli counter. It was shortly after December 18th that I really started to purchase my Meats from the Acme because I knew I could choose Dietz & Watson and not have to endure the long lines the first time I was talked into buying the turkey I wanted but one that was lite and because it was on sale and did not taste different it would be good which it turned out to be true. The second time I tried the Deton Watson Homestyle which I purchased a half a pound I bought it on a Sunday at 2:00 in the afternoon and by Tuesday evening when I reopened it it was so slimy and smelled so bad I had to throw almost a half a pound away as I had only used for slices on Sunday. I thought maybe it was just a fluke I found myself in the Acme again no line at the deli as usual in ordered 3/4 of a pound at $14 a pound for Dietz & Watson Original Classic turkey breast and had the same thing happen within less than 48 hours the meat turned slimy smelled bad and I mean it was extremely slimy and I kept it refrigerated the whole time I have a deli drawer in my refrigerator I'm over 50 years old I know how to keep lunch meat cold and it still went bad my message is beware buyer not so much to dietzen Watson I don't think it's them I think that Acme is hanging onto things past the and then selling them and passing them on to the customer and like myself that is why the line is not long because other people do not go there anymore which I will no longer purchase any of my deli meats from them so please buyer beware PS. The Dietz & Watson that I have purchased from Crops Market.. the same turkey breast is fresh 3 and 4 days after the purchasing with the same storage and the same use that's why I believe that it is not Dietz & Watson but Acme that is passing on the past the and the freshness of the meat to the customer to save money and this is my opinion read more

Only writing this review for Dewayne @ the check out counter !! He is the absolute sweetest man I've ever encountered and I will definitely be back to experience his amazing customer service & positivity. I Never had smile that big leaving a grocery store before and I feel like he should get a raise ! Go Dewayne, you really made my day! Someone please allow him to receive this message. read more

I would give zero Stars if I could. These are the absolute rudest employees. I lost my keys and they were so dismissive when I asked for their help. At first they were very curt and unempathetic. There was one employee that gets a five-star rating from me. He actually went to the candy shelves to look for my keys and found them. He was an angel! But as for the rest of them, I would never personally shop there. They must think they can behave in a rude manner because they're unionized! read more

There are only a few places to shop near me so I'm stuck with it. Anyway, good bakery and deli. But, watch out for expired items throughout the store. read more

This place is awful. Produce is always terrible and the prices are insanely high. Some of the employees were nice but the deli dept is the worst. Two people in line and im told to pull a number. Then check out had two lines open and they were backed up. Im done. read more

The customer service employee was extremely rude and nasty when I recommended that employees also adhere to social distancing. Too long a story to write here but the employee, who may be the lead customer service employee, did not handle the truth very well. As customers, we should feel safe and appreciated by the employees who still have their jobs. When she pulled the essential worker card, I told her I too am an essential worker and able to keep a 6-foot distance. There's a lot more that I won't go into on this site. Just beware. If you have to go anywhere, Wegmans and Trader Joe's, even farther away, are well worth the trip. read more

I think this store is a great neighborhood grocery store! Employees are friendly and helpful and selection is great! The meatloaf mix is wonderful. Thank you for carrying brands rather than store brands! read more

Sales are good but the produce is consistently terrible. Cheeses are not fresh either (multiple times purchased with mold already on the cheese). They need to turnover their fresh product more often. Won't go back. read more

This place has went the way of Walmart. No matter how busy it is they will have two check out lanes open max. Last time I went there I sat in line for like 30 minutes because one one lane was open. I got pissed and left, sorry they had to put all of that back but they wouldn't have had to if they opened a few more check outs. It wasn't always like this, we shopped there for years and it was great but you can tell there has been some far up management changes that are just trying to cut cut cut. Newsflash, it makes dividends nice now but it'll catch up to you. read more

I typically do not review grocery stores, but everything I have gotten from this store has been consistently good and at a reasonable price for the area. I love the deli counter and the seafood counter, as they always have nice selections. It's my go-to store since moving to Downingtown! read more

Thought I'd give it another chance after their latest remodel. Produce is still low quality at a premium price. Most other items are overpriced when comparing to other stores. Same issues. read more

it sucks that they took out the self checkout. this acme is usually busy with never enough cashiers so the self checkout really helped getting in and out quickly. also, save yourself the hassle and go to CVS or Rite Aid (1 minute drive away) for your prescriptions instead of acme's pharmacy. the employees in this pharmacy are rude and will ignore you to your face, not to mention it takes 5x longer for a prescription to be filled here than at an actual pharmacy. read more