This is a very nice local supermarket. I find the food to consistently of high quality. Whenever I am looking for something specific, the employees go out of the way to help me find what I am looking for. Getting my fresh multigrain bread sliced is always a super friendly engaged process. I only wish all supermarkets would bring back the hand baskets. read more

The produce section is full of rotten produce. It's like nothing I've ever seen. Disgusting! read more

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The employees at the Crittenton and Mermaid Lane Acme seem to hate their job. They never speak to repeat customers. The past week I went to the dairy section for milk. A little short guy was standing on a crate restocking milk. As I reached for a jug of milk, he snarled 'GO AHEAD' in a stern annoyed tone in his voice. Not a Hi nor a Hello. Shortly later I asked an employee who was standing guard over the self serve section, busy on her cellphone, if there is a cashier. In an annoyed voice she mumbled that register 1 was open. I had just walked past the registers, and noticed none of the register lights were on and no cashier was in sight. Eventually someone showed up at register 1, however, I stood there for 5 minutes while she took her time to wipe down the entire work station. Not to mention she was all decked out in a mask and gloves ( afraid to catch a disease from a customer???) and didn't even say hello, just said 'Enter your phone number.' Furthermore , she saw me unfold my bag and place the 5 items I purchased into it. Then she looked into the bag and saying "Just checking to see I didn't overcharge you!" Obviously, she was checking to see if I stole anything. I wonder if the owner of the Acme stores tell their "team members " to watch the Black customers closely at the self checkout and the register, because "They steal." It seems that all the employees have collectively agreed to ignore customers, not untypical of unionized employees. I won't even get into the high prices compared to Shop Rite and Giant, and empty shelves Monday mornings and even Wednesday morning. This store seriously needs a new manager and customer appreciation training. I have many neighbors that have complained about the poor employee attitudes, the high prices (even before the tariff excuses) and empty shelves of popular items. read more

Acme's got a problem! You don't put up a big sign in the entrance that says, MASKS REQUIRED and then refuse (at one customer's request) to tell another customer that they need to wear a mask. Instead, I (the concerned customer) was told that "it's not my problem" by the man overseeing the self-checkout. When I asked him about the MASK REQUIRED sign, he repeated over and over, "Are you finished? Are you finished? Are you finished ...." I will not shop at a store that is both unwilling to enforce its own requirements and that is dismissive of its customers. THIS IS NEITHER A SAFE NOR A FRIENDLY PLACE TO SHOP IN A PANDEMIC! read more

ACME Markets - a mask required sign in a store - Grocery Near Me - Philadelphia, Pennsylvania

Most unhelpful and unfriendly "customer service" I have ever experienced. Before I could even explain the assistance I needed they were already telling me no. Come to find out when I went to another location, they could have helped me if they would have just listened to what I needed assistance with. Time to retire or move to taking inventory vs "helping" customers. read more

This is my last resort for a supermarket. I had a bad experience with the lady completing the online orders. I took back an item from another store with a receipt. The lady walked over, pulled won her mask, and said "What...I don't take back what I don't do." Can someone tell me what does, "I don't take back what I don't do.", mean when you're returning with a receipt. I was going to just stop going to the store, but I really want to know what she meant:-( read more

all time terrible. no bags no cashiers dirty and unfriendly. I'm so sorry this is the supermarket closest to chestnut hill. im surprised people put up with it read more

Been here before Big parking lot Friendly staff Quiet Sells Lottery Highly recommend read more

Produce is not fresh or readily available, the meat and seafood selection is scanty, selection in the frozen section is little many times they do not have the basic things that a wawa would have, the layout of the store is confusing and counter productive and there are only two available cashiers. The entry way in uninitiated and it doesn't look like it belongs in the neighborhood. I do wish they would look at the fresh market layout nearby or even the fresh grocer not too far away. This is a place to get butter and orange juice and maybe cereal. read more

This store has improved. It's much better than another nearby Acme. And, importantly, I've had excellent service from the pharmacy - professional, fast, and friendly. Would give the pharmacy 5 stars. read more

I shop at this Acme ALL THE TIME. It's my GO TO place! Today I could not find a particular item and an employee must have seen the confusion on my face walked up to me and in a very friendly voice asked if I needed any help. He effortlessly found the item. Was extremely courteous, professional and articulate. His name in ANDREW. Just one more reason for me and my extended family to CONTINUE shopping at this Acme. Awesome experience. Thank u Acme. Thank u ANDREW! read more

The market kept water outside in the hot sun. We ask the manager why do you kept cases of water outside? He stated the general manager states to put water outside. Most of the county do not keep water outside their markets. Only Philadelphia markets! read more

Acme Chestnut Hill: Tuesday, November 13, 2018 is the last time I walk through your doors. Once, again, Acme is packed with long long lines at 3:30 p.m.! Thus causing me, and numerous others, to, unnecessarily, wait. How many times must this keep recurring before management wakes up and adds more cashiers??? Clearly, the store is busy from 3:00 p.m., when school lets out, through the dinner hours, say 7:00 p.m. It is ludicrous to make hard working people wait, unnecessarily, to check out when certain people only have 1 or 2 items or, like the patient woman in front of me, wait when she has 4 young kids! I waited what felt unreasonably long to pay for 2 items I needed for dinner. Whoever runs this store needs a LOUD wake up call. Numerous friends have mentioned the same issue! If you want to keep your remaining customers, get your act together and add cashiers! (Please note the above review does not pertain to the hard working and polite cashiers!) read more

Fine for the quick stop in a rush but not somewhere to go to get all your groceries. Very few cashiers, prices aren't great. And considering they're a store that sells both toilet paper and hand soap, not sure why they chose to use dish soap and tissues when they're bathrooms ran out... all in all, not the neighborhood grocery store I'd hoped for. read more

ACME Markets - a sink in a public restroom - Grocery Near Me - Philadelphia, Pennsylvania

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A few days ago I was in the store looking for earplugs. I couldn't find them (maybe because I sometimes get the layout of this store and the one on Germantown Ave. confused). I asked a store employee for help and she, too, drew a blank, saying that she thought they carried them but apparently not. I thanked her and continued shopping. A couple of minutes later there was an announcement on the PA system "would the customer who was looking for earplugs come to the customer service desk." At the desk I saw three different types of earplugs (including the one I needed). Good service! And it wasn't the first time an employee there went out of their way to be helpful For the record, I never project that "guy who's lost in unfamiliar territory, so please, please help me" look - knowingly, at least :-) read more

If you like long lines, slow cashiers and 1 of 4 express lines open, come to this Acme! I wish I could upload videos of the cashiers working. It would blow your mind! read more

I used to hate the idea of self-checkout because I thought it was wrong to take away jobs from hard working people. I'm still fine with a store not having these machines, but this Acme needs to either install self-checkout or staff more cashiers. Otherwise, I will not be back. read more

I shopped at this store on the morning of Tuesday, 9/14/2, and I will never, ever shop here again. I have been shopping here for 7 years, when I first moved to this neighborhood, and I have never been disrespected the way I was this morning. A new cashier, Mario, was very rude to me for no reason when I started to load my groceries onto the conveyer belt. He tried to encourage me to go to another cashier, I could tell he didn't want to work but his light was on, he was clearly OPEN. I said jokingly, I already started to empty my cart, aren't you open? He rolled his eyes and started checking me out. He literally let all my groceries pile at the end, EGGS AND BREAD INCLUDED, and he just stopped and started pretending to play with the register. I stood there like an idiot for a full 30 seconds and said So am I supposed to bag my own groceries? He literally said Yeah everyone else does. I said I have never ever had to do that here or any other store in my life! And he was nasty and disrespectful about it! He begrudgingly bagged my groceries with an attitude. I left and called the store before I left the parking lot to speak to the store manager Cecil and told him everything that just took place. He claimed he would speak to Mario but that was completely unacceptable! I have never ever been treated that badly by a cashier. He clearly doesn't want to work and he should just quit and they should hire someone that actually wants to work! The customer service at this store has been going down for months with the new employees but Mario by far is THE WORST! I will never shop here again! read more

This acme is HORRIBLE! When they changed to acme they took out the self service aisles so you have to wait in line.... Never enough registers open and no short lines.... I will stop going there even though its closest to my house :( read more

You know it's bad when the cashiers are complaining to you while you are trying to buy a few items. The whole place is depressed and no one seems to really want to be there - the customers or the employees. There's no incentive for the cashiers to be quick - they are miserable and want you to be too! read more

Some prices are fine other items are expensive. But they always have only a few checkouts open no matter what time I go. And most of the time the line takes forever. They took out the self checkouts when it converted from a pathmark. Why? There is no quick pop in there. The employees do not try to rush and the only reason I go is I live walking distance. But there prices are increasing since their opening so soon I won't bother. read more

I'm not sure I understand the logic behind this ACME. It was recently converted from a Pathmark - which was a store on the brink of death and incredibly expensive as well. ACME managed to make the store better and worse at the same time. While the prices are better than Pathmark, they are still much more expensive than the Giant in Flourtown - not just by a little bit either - there are some items that are $1-2 more. The store appears slightly cleaner and brighter than when it was a Pathmark, and that is the only positive thing I can come up with. Since this store is within walking distance of our house, there are just some times I have to go there - and it is always with a sense of dread. The self-checkout lines have been removed, and I have never, ever been there when more than 3 lanes were open. I was just there the other day during the after work shopping rush and there were 2 lanes open and approximately 10-15 people in each line. Once again - this is what a store looks like before it dies. read more