Gary is a great guy to work with. Excellent service and an all around good guy. He worked with us…read morethrough a difficult accident.

I couldn't be more thrilled with Nelson's Towing and the fantastic job they did at towing my car…read morefrom an auto-repair shop back to my house. Their quoted price was thirty bucks LESS than a competitor I had called previously, and both the dispatcher and driver were friendly, personable, and polite. I would absolutely recommend Nelson's Towing here in Rockford to anyone!

These fellas have towed my personal vehicles and company vehicles on numerous occasions. They do a…read morefine job.

AVOID THIS BUSINESS AT ALL COST!! LIERS DON'T TRUST THIS BUSINESS!! Crashed my truck on Oct-1-2024…read moremade well known if it starts I want it towed to my house and I will pay the towing fee. Instead someone that goes by Bud Buckwalter told me it doesn't start and that he's gonna have it crushed. Which is funny cause they still have the truck to this day with multiple videos being sent to me of them driving it around there yard. With the most recent video of them driving it being 3-15-2025 Unfortunately I'm unable to do a thing about this which is heartbreaking being this was my grandfathers truck who passed unexpectedly Christmas Day 2023 which was when I got the truck passed down. This business is ran by liars that love taking easy advantage of you. Thank you!

Please do not use the last ice of this season the wife on her way to church put her car on its side…read morethey were called came out put it on its wheels towed it to their shop about 6 miles then told me that was 400 dollars for that and 60 dollars a day it sat there so I had them bring it to Sparta about 8 miles and charged me 200 more for that 600 total for about 14 miles what a rip off I would give them a negative five stars if I could they took advantage of the situation at the time please be warned do not use them

I feel the need to leave this company a great review. We are 4.5 hours from home after a weekend…read morecamping trip and the spare tire on our travel trailer blew. After calling insurance and receiving lots of back and forth and nobody being able to tow the camper, I called Ryan's. At first, they weren't going to be able to help because our camper is too tall to be towed which is what we were running into with the insurance company. Ryan called back shortly after and had similar tires to what we needed that would be able to get us home. Ryan was super responsive, reliable, quick to help, and charged a very fair price to have our normal tire replaced, as well as the spare. Very friendly guy to do business with!

Called for a tow before 5am, thank goodness for 24/7 service!!…read more Chad gave a honest & accurate E.T.A..Towed the vehicle, without putting a scratch on it [ A true pro]. Also provided a ride to the shop. Jay the mechanic was super as well. Found the parts needed for our old car via a junk shop. Vehicle was back on the road before the end of the week. Yes, (seriously) call them if you need a tow or repair. Truly good & polite folks who know there profession!

Jay, Chris, and the staff at East Beltline really helped me tow my car on Thanksgiving day. They…read moreprovided excellent service, reasonable pricing, and helped my family and I in a pinch when I was traveling to Illinois for the holiday. I appreciate all that they do! Thank you.

To just give this company 5 stars is not enough, they deserve a million! My fiance and I were…read moredriving from Detroit to a music festival we have been planning all year to attend and put a lot of time and money into, to say we were excited, is an understatement. We were about an hour away from our destination when on the highway we heard something start dragging underneath the car, holding our breath hoping it wasn't too much to be concerned over we pulled over at the nearest exit and into a random business parking lot. Getting out and looking under the car we saw our exhaust line snapped in half. Heartbroken and defeated we didn't know what the outcome would be - do we have to just go home being only 1 hour away from our once a year vacation? How much is this going to cost us? Who is even going to help us with us being so far away from home? We called our car insurance and they ordered us a tow truck service and we are forever grateful it turned out to be Ben from HD Recovery and Towing! Not only did Ben show up way earlier than the estimated time of arrival, (thank goodness because it was such a hot day!) he had a smile on his face and just helped keep our spirits up. He was knowledgeable and friendly and turned our day right around. He helped us go over options and was patient while me and my fiance went back and forth until we came up with a solution so we could get to our festival. He stayed with us while we called a car rental company and drove us there, and then waited in the parking lot to make sure we were ready to be back on the road. From the bottom of our hearts we are so appreciative and thankful to Ben and HD Recovery. Not only is their pricing great but I would have paid anything just for the simple fact that there are amazing human beings. To be helped so much by a stranger really reminded us that there is still so much good in the world. Yes it is there job to get us back on the road, but it was the fact while driving around in what could have been an awkward situation Ben had us laughing, talking and connecting. It felt like a friend was helping us out. We made it to our music festival had an amazing 5 days, but my fiance and I credit that to Ben. He was the reason we were able to create those lifetime memories and for that we are forever grateful! Thank you HD Recovery and Towing for building a company on the core value of just being kind and helping others. And Ben I hope this reaches you and makes you smile, thanks again man YOU ARE THE REAL MVP! - Codi and Nick

Terrible, horrible experience! I had spent over an hour wrestling with the car insurance roadside…read moreassistance and coverage. By the time these idiots pick up the phone (automatically hung up on me once due to "busy" at this time) I was so stressed. I knew the little car had run out of gas and perhaps could be started or would need a tow. This nightmare of a woman told me that they only do "towing" and before I could finish a sentence she blurted out that she was canceling the assistance and hung up on me! I am going to follow up with the insurance company tomorrow and insist that they stop using this company. If you ever have a choice, don't use this place! What a nightmare!!!!! And this is her job?!! I'm the one stressed on the side of the road and she's sitting on her fat bottom hanging up on customers!?!

I called them after I was already waiting, for a different tow company, EAGLE TOWING , for over an…read morehour and a half, when originally told 45 minutes... One call to 1st class and Zach was here in 20, called before arriving to make sure we still needed help. Professional, respectful. Safe driver and an awesome guy thanks again man would refer to anyone

Stranded on the side of the road, one of the drivers for 1st class towing stopped to check on us…read more He called another tow truck, due to our problem and they arrived within 10 minutes. WOW, hooked to the car up and even drove us home so we could unload our groceries. Zach Chandler was our tow specialist and was very friendly and courteous. I would recommend 1st class towing to all. Thanks Zach.

Had a newly purchased used 2011 Cadillac die the day after making it official with the Sec of…read moreState. Completely unexpected after seller paid for all repairs to make sure it was mechanically sound before sale. Battery had completely died at the end of the workday even though it had been fine for the morning drive. Grant came out to tow the car, able to get it into neutral to get it up the ramp and everything. Super grateful to East Beltline Towing for their help! Super reasonable price to get it towed to the repair shop so it could be looked at as soon as possible. Highly recommend these guys if you find yourself on the side of the road for whatever reason!

Chris did an awesome job of moving a Chevy SUV that's been parked on my parents' driveway for over…read morea year! All the wheels were locked and mice had chewed through the wires under the hood, but with Chris' experience and knowledge, he was able to move it off the driveway and safely deliver it to its owner. The price for this difficult tow wasn't bad at all! It was worth it! Chris arrived at the time the lady on the phone stated. Making the payment and scheduling the tow was easy and fast. Thank you, Chris!

I busted tire late at night and I called them to put the…read moredonut on my car They came fast arriving 15 minutes after I called. Any anxiety about being a young woman alone at night with a towguy quickly went away. Brent was professional, quick, and thorough. Reasonable priced, good service, and no complaints. Would recommend them to anyone in the area

Amazing service! Great response time! Professional, personable, and cost-effective!!…read more Highly recommend!