BE WARNED! The ordering process was easy. Everything after that is terrible. I ordered a small watchet set two weeks ago and the order status sat and never got updated although I got charged immediately for the tool set. I reached out to the company for a status update and never received a status update from them on the order. Now I have requested to cancel the order since it never shipped and did not receive any confirmation of the cancelation besides what is on the website. Now having to go rounds with them to get this process closed out. read more

My recent experience with ACME Tools has been nothing short of exasperating, and I feel compelled to warn prospective customers before they consider doing business with this company. From the outset, the level of customer service I encountered was profoundly disappointing. Representatives were consistently unhelpful, curt, and in several instances outright rude when asked the simplest questions about my order. At no point did I feel that my concerns were taken seriously or that anyone was genuinely interested in resolving the issues I raised. The company's return policy only added to the frustration. Navigating it was a tedious exercise in obstruction, marked by unclear instructions, dismissive responses, and a general unwillingness to provide meaningful solutions. Rather than standing behind the products they sell, ACME Tools seemed more focused on avoiding responsibility and deflecting accountability, leaving customers to absorb the inconvenience. To make matters considerably worse, the delivery process was appallingly slow. I waited two full months for an item that was advertised with a much shorter fulfillment time. When the package finally arrived, the product was visibly damaged, rendering it unusable. After such a prolonged wait, receiving a compromised item was both infuriating and unacceptable. In my view, ACME Tools has demonstrated a troubling disregard for customer satisfaction at every stage--from communication to shipping to after-purchase support. I would strongly advise others to think carefully before purchasing from this company and to consider alternative retailers who value professionalism, responsiveness, and basic respect for their customers. read more

For online sales they are amatuer hour and just do the bare minimum. Should something go wrong, they completely remove themselves from any responsibility. In my case I had an order which came with a bonus battery. I received an email that the battery was shipping along with a tracking # for it so as I've done for pretty much every order in the last 20 years, I looked up the tracking and knew when the package would come and they emailed me when it arrived so there was no issue there. For the tool itself however, they never sent me notification that it was coming the way they did for the battery. I usually use an elderly family member's house for important shipments because they are available to sign for it and if I am expecting a package I let them know so they can be on the lookout for it. I expected this, an almost $400 order to require a signature as well. After a few days I started to wonder when the package would come so I went to the order detail part of their website and it said it was processing, but then I saw the tracking number in the bottom and after looking it up, I saw that it was delivered the previous day. Again, they never told me it was on its way. When I went to the family member's house and looked around, I did not see it and was hoping maybe the FedEx driver hid it behind the columns or bushes like all the other drivers usually do, but there was nothing there. When I checked the security cameras, I saw a package thief had stolen it. As it turned out, the FedEx driver didn't even bother ringing the doorbell. He put it right in front of the door, walked away and snapped a photo. I feel that both Acme and FedEx failed us here because Acme didn't require a signature for major purchase and didn't notify me that it has shipped the way they did for just the battery; FedEx failed because they was lazy and didn't even bother ringing the doorbell and since Acme had hired FedEx, they have an agency relationship and share the blame equally. Any other reputable company would have admitted that they at least partially were to blame for not telling me that the order had shipped or requiring a signature, but Acme was downright hostile saying "well, it was delivered so there is nothing we can do". They wouldn't even file a claim with FedEx which I can't do as I wasn't the one who hired FedEx. So yeah, if you're the type of person who lives in a 100% crime free area or don't have a job and can just stand by your front door for a week after ordering something, you probably won't have any issues. They DID ship it after all, but as soon as anything goes wrong, they get greedy and back off and shift the blame. Stick with Amazon and Home Depot as they are reputable businesses who know how to ship things correctly and have stores you can go to pick up your order if you live in a bad area. Fun fact: Home Depot will price match Acme as well. read more

Unfriendly, like I was bothering them with questions I had. Didn't know anything about extended fuel system for generators. read more

I purchased a new lawnmower and when I received it the box was severely damaged and wide open. I returned it and ordered another one immediately. Three days after the expected arrival day I didn't receive it. When I contacted them and they said it is damaged in transit. I was even more appalled when they said that they cannot refund me my money until they receive the damaged items. It was clear to me that THIS WAS A SCAM. Now they have almost $1,500.00 for me with no hopes of when or even if STAY I will get my money and I have no lawnmower. PLEASE STAY AWAY FROM THIS COMPANY/SCAMMER. Their customer service is awful. I will be contacting the Better Business Bureau and have my attorney deal with them. read more

Recently placed an order and one of the tools arrived damaged. I was unable to initiate a return on their website, had to call the customer service number (which, like every phone tree in the world, no matter when you call it, is experiencing a higher than normal volume of calls) After a wait, you can leave a callback number, which I did, and did again, and did again, for three days. Apparently there was a system malfunction or I was being completely blown off. Finally my wife wrote an angry email to their info box, and lo, an apologetic response, and offer to refund the item, no return necessary. Ok - the right response. I can only assume the voicemail system wasn't working and hopefully they will endeavor to streamline their return process. read more

Had a bad experience with acme tools. Horrible company, horrible customer service. You can buy the same tools from anyone else for the same price. Nothing special at Acme. read more

Ordered saw horses online that showed as in stock on November 27, 2023 and available prior to Christmas. December 26, 2023, I called and was informed the product was not in stock and on back order from the manufacturer. I received zero communication from the company other than solicitations to purchase additional merchandise. Company advertised products it did not have in stock as available. Company did not did communicate its lack of products or increased expectancy in shipping date. In my opinion, this feels like a deceptive trade practice. Order status was communicated via email - no follow up emails were received. If communication was restricted to a profile - I was not informed of this, nor do I recall creating a customer profile. Customer service did not indicate that a profile message was sent. I would not recommend placing an order on which you plan to rely. read more

The parts department moves at a snails pace and could care to help or know how to. Every time I go here they take forever and a day to help you at parts and always get a wrong part. You have to do their job for them so be prepared read more

Ken is the most worthless service writer I've had to deal with, ever. Carter the mechanic doesn't know how to fix a chainsaw apparently either. I brought in 4 chainsaws and all had re-works and I was given the run around each time. 3 saws had 2 reworks as they wouldn't even start when I picked them up and one still doesn't run quite right, on top of that I was billed each time. guess how long 2 of them were there. 6 months!!!! they are so unorganized they forget they have them and then can't find them when you come to pick them up. once while I was waiting I heard Ken telling a co-worker "don't call about (another customer's) tool, let a sleeping dog lay" now I understand why all m stuff was there for so long. read more