I was very distressed when I went to Mac's yesterday after work. So for one, I'm glad that they…read morewere open until 9 pm that day. A bolt came loose on my bicycle after I took it to the shop, so I was crabby at whatever the shop people did to loosen it, and crabby at myself for not stopping at every block to tighten it. It just so happened that the bolt decided to come off when I was almost home. I found the bolt but not the nut so I had to go in the opposite direction to get to Mac's, the closest place that could sell me one bolt and/or one nut. As soon as I walked in, a salesperson asked me if he could help me. My answer was an emphatic, "Yes." Not only did he find the right size bolt, he pointed out that the threads on my existing bolt were pretty worn down, so I decided to get a new bolt and nut. I expressed my desire for a nut that would not fall off so easy, and he found just such a magical nut. He asked me what they were for and offered to put it on my bike, for which I was extremely grateful. All in all, this kind salesperson made a stressful situation much better, and the materials only cost 98 cents. I will definitely go back to Mac's in the future and tell everyone about the great service that I received there.

From the owner: MAC'S Inc. is a 5th generation, family-owned company that evolved into a retail hardware store in…read more1965. Known to be "NOT Just Another Hardware Store," MAC'S offers not only the standard hardware you expect, but also items in bulk like fasteners; chain, rope, and cable; racking for storage; upholstery foam and fabric; nostalgic items, including soda and candy; special orders, and great customer service. MAC'S has twelve locations in the tristate area: Fargo, Bismarck, Jamestown, Devils Lake, Dickinson, Minot, Huron, Watertown, Aberdeen, Sioux Falls, Moorhead, Detroit Lakes, and Olivia along with a Midwest Workwear location in Detroit Lakes.

I purchased a closet system. I paid with my debit card. Lowe's submitted two holds on my card, both…read morefor the full amount of the purchase. I called the Fargo store and was told that nothing could be done at the local level. Fargo gave me a toll free number which I called and, after 21 minutes on the phone there, I was informed that the additional hold would stay in place but would go away in 3 to 10 days. In other words, my debit card has been charged double for the purchase and the corporate answer was, essentially, 'don't worry, the extra hold will eventually go away'. Meanwhile, if I use my card, the additional hold will undoubtedly affect approval of future purchases on the card.

I will give them a 5 star review cause of their selection. I give them a zero on their return…read morepolicies. When you have the app you can't use it to return something as proof of purchase. Also 90 days is all they give unless you use their credit card you get 365 days

ALWAYS friendly service (especially when amusing the kiddos with the 45th st. Fargo location ferris…read morewheel and my kiddos! The selection is outstanding for ALL SPORTS AND ACTIVITIES, not to even MENTION specific school-branded merchandise! The value is great I think, again, depending on what you're looking for, you can decide what you're willing to pay-- check the clearance racks and sometimes you find some REAL GEMS-- some items are so unique and unavailable ANYWHERE ELSE-- they are worth their weight in gold!!

Josh helped me far beyond expected customer service. He was awesome! I was looking for a random…read morepart, he searched online, found parts to fix the wires, fixed them, instead my having to do it myself. He found everything necessary for repair in the store and did it with a smile.

This is what I consider an essential tool store. I have a couple things from the house brands like…read moremy pressure washer and rototiller. They have a service shop that puts the in-house brands at the front of the line and does warranty stuff right at the store. You can't beat that anywhere. I also special ordered a Klutch mill and saved almost $200 on shipping because you get free delivery to the store. They also have all those bargain bins where you get things that you don't need but can't resist.

Great and helpful employees , everyone seems to like being…read morethere , very knowledgeable and helpful in finding the right thing for you .

Just moved into the state. Tried returning something without a receipt. Told I've returned too…read moremuch in lifetime. I haven't returned but a few that I know of. Guess I've lived too long...yes I'm older. Or Home Depot discriminates against older shoppers! Oh well, got a good contractor account at Lowe's! I would boycott Home Depot!

It's been a long time since we've had exceptional customer service, since before Covid, so we were…read morepleasantly impressed today! We were shopping for a vanity, sink, and faucet and Jeff was a great help! He was very friendly and super knowledgeable - a retired plumber working in the plumbing department, we lucked out! Without his help we would've went home with a faucet that wouldn't have worked with our sink. He helped us find what we needed, took us to the checkout to place an online order and to pay, and found extra help to get everything loaded into our vehicle. Thank you so much, Jeff!! We really appreciated your help today!

Almost always have anything we need..Great location too, right off the highway and easy to get to!read more

This the place to get tools that are cheap. I've gotten so many different tools and machines here…read moreI cant count them. If you're a professional, many things here aren't durable enough to take a serious pounding every day. If you're doing work on you're home occasionally or you're a hobbyist then this is the place. For the hobbyist, you can get something like a drill press that is bigger than what you for not too much money. It will work great. But if you use that same drill press to mill hard steel, well you should know better. Before you spend a ton of money on that pro saw, learn how to use the cheap one, so when you wreck it you'll learn. Save those super coupons! I've gotten some really great deals using those 25-40% coupons they send in the mail. Here's an example of something that most people think is just crap, but actually a great buy: bench vise. I learned that their vises come fully assembled to make sure all the parts are present. I bought an XY vise that was $60 with coupon. A similar vise is $400 or more, as you know at any pro shop. The key to saving all that money was that I had to take it all apart and carefully clean it, do some filing, fitting and lube to make it into a totally acceptable piece of equipment. No, it won't replace my super accurate milling vise, but sure does pair well with my drill press. I got a table saw and a chop saw last fall and on the recommendation of the guy that worked there, because I'm just a DIY'er and not a contractor, I got both saws with the 10" blade. I have yet to change blades, but a new blade is about $12 versus $25 for the 12". The chop saw has a telescoping rail system and handles a 4x4 with no problem. They have a good warranty and fit in my limited budget.

Always friendly. They always make sure you find what is…read moreneeded. Went during a storm of 6" snow bought a snowblower and they delivered at no cost and it arrived in 15 minutes!! What a life saver as my partner is in kidney failure and he can't do it. He can only use 1 arm as the other has a fistula!!! THANK GOD FOR ACE!!!!

I have visited your store about 5 times in the last couple of years, and each time i have had the…read moresame experience. The staff are not friendly nor helpful. No one smiles or greets you, or asks if they can help you find what you are looking for. I find this very unusual especially for a hardware store.

Good quality product for the money. Sales and customer service are good. They try to stay on top…read moreof product ordered.