We have only had the pleasure of working with Anthony and Zeke, but they have both made our move-in process very easy! Anthony dealt with our weekly questions and Zeke was very informative upon move in. Their process of communication is very timely and I think is why we felt more comfortable with this entire experience. Before touring our unit Anthony gave us all detail on when touring was available and always kept us updated rather than us needing to reach out. At the same time, we never felt pressured at all which was refreshing. Looking to our time with Acora! read more

Well, as you can tell from my first review, I don't just complain to complain. I moved in with a good attitude but once again unethical scummy companies force me to change my tune. Leasing office (at least at my property - "Lucia on 15th" on Osborn) is unbearable to work with. They give an attitude over any little thing even if it is their fault. No notice for maintenance people they randomly decide to hire to fix something. They will just show up banging on your door demanding to be let in. Final straw was being locked out in the middle of the night for over 3 hours because "somehow" the electronic lock code to my door was changed. So the landlord essentially changed my lock, locked me out of my property, and had no emergency line or anyone to call. Good luck if there is a more serious emergency like a flood! Had to get an emergency locksmith for $200. You would think after illegally blocking me from my apartment they would be reimbursing me for the locksmith right? Nope! They have now decided to ignore all my calls and emails and refuse to explain how any of this happened. For $2,500 a month there are MUCH better places in the area. Look elsewhere! read more

They made the move in process such a breeze.It was quick, efficient, and very straight forward. When I toured the property, the landscape was a bit overgrown. They made sure to clean up the landscape specifically before I moved in so I could enjoy the new space and all its beauty. Shout out to TJ, he's the best!!! read more

Entire process from touring units to getting our keys was easy and stress free. Andrew was the best and answered questions I didn't even know I had. I feel confident moving into this property knowing he's got our back. read more

I loved renting with acora! I actually decided to move into another one of their properties since I had such a great experience! They are very quick to respond & are very diligent with maintenance requests! I always recommend acora to my friends! read more

If I could give zero stars I would. Paid for parking spot was always taken. No communication. Cats owned by tenants urinate all over the property. Smoking on property. No lease rules were ever enforced. I was bullied out of this property by the tenants, Wayne and the entire Acora company. My lawyer laughed when he found out I move in there-- they have move in specials because they can't keep tenants unless you break the rules. Please stop editing my review and removing my photo. I will check back daily. read more

This is my second year with Acora and I appreciate the service and how helpful Zeke has been since the first unit I starting renting out, until now. Now one else has been as responsive as him and he is one of the reasons I ended up staying with an Acora. read more

The complexes are nice but I submitted a request for my washing machine to be fixed on March 2nd. They sent out a man who started it and said "yep it's broken", called management company right in front of me and told him it needed replacing. Then, ABSOLUTELY NOTHING. No call, no follow up. I have been forced to use a laundry mat for over a month now. I look back on the resident portal to find they marked my work order as "completed on the 9th of April". If you want to feel confident in your management choice, this is not the option for you. read more

Acora Asset Management - Maintenance request marked completed, the work was never completed. - Property Management Near Me - Phoenix, Arizona

I rarely leave public reviews, but my experience with Acora Management has been been beyond frustrating and unprofessional, and I feel compelled to share it to help future renters make an informed decision. I've been a tenant at Arcadia Palms since 2023 and recently moved from a one-bedroom to a two-bedroom unit. Despite doing everything on my end to coordinate the transition, I was hit with unjustified fees -- including a "late key return" charge. This issue began on May 12, when I toured the new apartment with a leasing agent named TJ, as documented in our text correspondence in the first picture below. After expressing interest, I asked how long tenants typically have to move between units. TJ stated it's usually about a week. Based on this information, we completed the paperwork, and Bridgette (the property manager) asked when we'd like to move in. I confirmed we'd like to do so over the weekend that being May 30th - June 1st and paid a prorated rent accordingly as both my fiance and I work 8-5 on weekdays. This is shown in messages provided below through AppFolio, their official tenant communication system. On Friday, May 30, we received our new keys from another employee, Zeus. To be sure, I reconfirmed how long we had to move out, and Zeus echoed the same timeline -- a full week. Based on these multiple verbal assurances, my fiancé and I began moving over the next few days. However, on June 2 at 12:26 PM, I received a message from Bridgette (see screenshots) insisting the keys be returned that day. Naturally, I was confused, as both TJ and Zeus had assured me I had until June 6 (1 week from picking up keys). I responded to her message immediately -- and received no reply. Soon after, I noticed late fees were added to my account (screenshot below). I brought this to Bridgette's attention and visited the office in person. She claimed my message never sent through AppFollio, despite me showing her the timestamped proof directly on my phone. I found this extremely questionable. Even after providing documentation and screenshots supporting my timeline, including our lease agreement in the email chain (which makes no mention of move-out timing or penalties), there was zero attempt to show flexibility or take accountability for their lack of clear communication. This is not just about a single fee -- it's about being treated with fairness and respect toward tenants, something Acora Management seems to severely lack. Unfortunately, this was not an isolated incident. Earlier in my lease, I was charged repeated late fees even though I had automatic payments set up. After raising the issue, I received no clear explanation -- just a generic apology and a waived fee (screenshots from email exchange with Bridgette below) There are also serious safety and operational concerns that have gone unaddressed despite multiple complaints. For example, the main gate has no dial pad entry, making it nearly impossible for delivery services like FedEx, Amazon, or UPS to access the property. I had an important package from my employer returned twice due to this. When I raised the issue, nothing was done. I have spoken with other tenants of the property have even gone as far as to send the property manager links to amazon for purchase of one. More concerning, there have been at least two incidents involving homeless individuals entering the premises, swimming in the pool, and loitering for extended periods. In one case, I personally witnessed a woman trespassing and urinating on the premises. Acora Management never notified tenants or followed up on my report. Photos provided of email, homeless person and today there remains a pee stain on the sidewalk Lastly, tenants should be aware of a persistent cockroach infestation. I had been warned by a friend who lived here two years ago and encountered the same issue. Upon moving into the ground-floor unit, I took precautions by treating the apartment, yet I still encountered roaches shortly after moving in. In conclusion, my experience with Acora Management has been marked by poor communication, lack of transparency, and a disregard for tenant concerns. If you're considering renting here, proceed with extreme caution. Get everything in writing and be prepared to advocate aggressively for yourself -- or, as in my case, involve legal counsel for basic resolution. read more

See all

negative stars if i could. they have "fake" cameras set up on property so they tenants can feel safe but nothing is actually in place. my car got stolen and broken into numerous of times. one time the fire alarm went off for AN HOUR, the firefighters couldn't get into the office to stop the loud purge alarm bc it wasnt updated in years and we never got a reason for it, a sorry, nothing. funny enough a week later, fire extinguisher were finally placed in all outdoor units and all the right stuff got put up. im sure the city gave them a big violation. i literally have pstd from the situation. imagine being woke up from a purge alarm from 11pm to midnight and all the tenants are outside confused and scared. also the pool the ONLY amenity was nonstop green, shut down by the city numerous of times for health code violations, so 9/10 wasnt even safe to use. also - my unit that we made move out ready they are trying to charge us $3k for paint and carpet. we lived there for 3 and a half years of course you are going to have to replace the carpet and paint. its normal wear and tear. it also didnt get repainted when we moved in & i mentioned to that to the guy who moved us in and he said oh you guys dont get charged for paint. oh and scorpions everywhere. pest control where? read more

I currently live at The Mitchell and have experienced multiple maintenance issues since moving in. About 4-5 months into my lease, my washing machine developed a significant leak and needed repair. My A/C also leaked about two months after I moved in, although that issue was relatively minor. More recently, on 2/17, my water heater leaked badly. It was difficult to shut off and get ahold of anyone, and I was concerned about the potential for serious damage. I later learned that a similar leak had previously occurred in a neighboring unit and caused significant damage to the units below, requiring drywall and kitchen cabinets to be replaced. The water heater ultimately had to be replaced, which required me to take time off work. Then on 2/28, my A/C stopped working entirely just as the weather was starting to get hotter. The A/C was out for six days. A portable A/C unit was eventually offered several days later, but I was hesitant to use it because the contractor mentioned it would require leaving a window unsecured, which raised safety concerns. While the repairs have eventually been completed, the frequency of maintenance issues and the delays in resolving them have been frustrating. I hope management can improve response times and preventative maintenance so future residents have a better experience. read more

Addendum: Acora workmen entered my unit today 11/11/24 and left the front door unlocked. I came home from vacation to an unlocked home. Completely unacceptable. This management company creates rules, but doesn't follow them. They entered my unit today without my consent, without notice, and without any warning at 7:30AM, as I was about to take a shower. Notice sent by Acora specifically stated that individual units would not be entered until 8am, which is when I would normally be at work. In the past, they entered the unit similar to the above while my teenage daughter was in her bedroom. She hid in the closet and I raced home while calling 911. Other times, packages have been delivered directly into my garage without my authorization. No one should be accessing my unit like this. I will not be renewing. I'd rather give my business to good genuine people. PS Colin's response below fails to state that the notice Acora sent for entry into the units was for a time period *different* than the time that my unit was entered. Instead of showing integrity, apologizing, and admitting they made a mistake, he tries to pin the blame on the customer. This is not only poor business, but poor character. PPS Acora sent window washers into the units this week. When I returned home from work, all of my blinds had been left open, and 1/2 of the lights in my unit were left on. Again, just complete lack of concern for the tenant. read more

I LOVED living at The Mohave Apartment in Phoenix Arizona. The cutest spot in a nice pocket of Phoenix. My neighbors were friendly, management answered ALLof my questions. Maintenance Team, EVERY single person from Maintenance did great work, (I asked for weather stripping and Mario was right there. Clean and nicely landscaped read more

It's impossible to miss the Acora signs strewn across the valley. I was always curious, but didn't know much about who they were or what they did, until talking to a friend about wanting to move out of the "massive chain that changes management twice a year" apartment type. A friend of mine referred me to Colin, who connected me with TJ. TJ reached out to me right away, was friendly and relatable, professional and knowledgeable, and super helpful. As we went more into my ideal move and the options he had in mind, TJ made it clear that he was listening, and would do what he could to help me find the perfect spot. And that he did. I only had to tour one of the several properties I had told him I was interested in before making my decision. After talking about previous experiences, and why I wanted to move to a smaller complex, he was candid and advisable. The process moving forward was seamless, and felt personal because I wasn't emailing back and forth with a questionable chatbot. TJ shared what he knew about the building and neighborhood, walked me through the resident portal, and left me with resources that will help me beyond move-in. read more

Stay away! These guys really don't know how to communicate. I lived at their 15 Melrose location and we had a plumbing issue that affected the whole complex. We were without water for days. They did give us a credit, but only after the issue was fixed, which took a couple of months. On top of that, they use third-party companies for maintenance, which makes getting anything fixed a pain. Especially if you work a normal 8-4 job. Super frustrating. read more

TJ is a rock star to work with - he was on top of the entire process, and even agreed to meet early on multiple occasions to work with my schedule! The entire team was very communicative, clear, and answered any and all questions I had - even the silly ones where I just needed to read a little in order to find the answer. Bridgette got my lease transfer docs put together and processed so fast, and I was moved from one unit to another within a couple of days! Everyone is so friendly and easy to work with, I will only rent from Acora in the future! I moved from a studio to a one bedroom at the same property. I looooved my studio, but needed more space as I work from home. I was *shocked* at the value of the one bedroom - it's beautifully updated and clean, and the layout is perfect for my use. The value is extraordinary given its location to downtown and thorough updates. This property (The Vue) is amazing! read more

I had a positive experience living at Acora Apartments, i lived off of Indian School and 27th St. Maintenance requests were handled quickly, which I really appreciated. When it came time to move out, the review of my security deposit took a little longer than expected, but Bridgette Ceja did a great job of keeping me updated and responding promptly to my questions. read more

I moved into Acora two months ago, and have had a good experience. We have unforunately had a lot of maintenance issues come up in our unit since move in- not to the fault of the management team. And they have been extremely quick and responsive to getting them all solved. read more

Found an amazing apartment and Tj helped me through the whole process. He was very responsive and informative. Really feel like he went above and beyond to make this a very easy moving experience and I'm looking forward to working with him throughout my time here. read more

Great communication! Really helpful in every step since moving in till the move out, great people

I had a good experience with Acora. They were always responsive and helpful with maintenance requests. If I hadn't had a new living opportunity open up, I would have been happy to rent from them again. Thanks! read more

Poor communication & surprise fee hikes. Their pricing is not transparent at all. Prepare to get hosed.

From start to finish Zeke not only helped us find our perfect new home, he also did so in a professional and approachable manner. I would recommend asking for him in any and all rental needs. Thanks Zeke! read more

I sometimes read negative reviews on here, so I figured I should chime in and mention that my experience with Acora has been overwhelmingly positive. They were actually a big improvement over the previous management company (Valley Income Properties). I've been in the same studio apartment for nearly 4 years, 3 of which have been with Acora. The few times my apartment required any maintenance, they had someone show up within a day and complete the necessary repairs. If you pay your rent like clockwork, are respectful of other tenants and aren't drama prone, Acora is an extremely easy company to deal with. They also seem to do a good job of screening tenants, as I've barely encountered anyone sketchy in the entire time I've lived here. Just pay attention to the part of town you're looking at moving to. Some complexes in less desirable neighborhoods may have issues related to the local environment that are difficult for these management companies to control. I've been renting apartments in Phoenix for 30 years, and Acora is definitely one of the better management companies in the valley you can get. If I had to suggest one area for improvement it's that they should make it easier to transfer to different complexes they manage once you have established a positive rental history in their system. I like my apartment though and might just end up staying here forever lol. read more

Big thank you to TJ & Bridgette for their professionalism, efficiency, and taking time to help answer any questions and make the process simple. It is greatly appreciated. read more

Zeke was incredibly helpful at helping me find an apartment! I told him what I was looking for and he helped me narrow it down and be realistic with my expectations and how I could go about choosing which spot was the best for me. The staff and Bridgette have been on top of any emails or calls I've had and been very thorough and helpful with the lease and getting started. I appreciate their patience and attentiveness! Definitely recommend. read more

Zeke was super helpful and made the whole moving process as painless as possible! Definitely the easiest move-in Ive ever experienced.

Very happy with the Acora team! Especially Bridgette- I have loved living the past 3 years on the Acora property off Thomas! The property was kept clean, good tenant, and yard and pool taken care of! When anything needed fixed in my apartment, which was rare- it was addressed in less than 24 hours. Everyone was always polite and friendly. Very easy to communicate with and pay rent with their portal. I would stay with them if I wasn't moving. I have and will continue to guide people to one of their properties. THANK YOU ACORA!!!! read more

I have lived at Dahle Hi for the past year and I have lived my experience. The unit is clean and updated and was a great space to live in. The management is amazing and timely in their responses when we needed something. read more

I can't wait for my lease to be up. The more rentals under this company the worse this city is going to get. Todays violation came in as "having people not on the lease living in my unit". I laughed sooooo hard !!! I've been alone and single for YEARS. Ain't nobody staying here overnight Turns out my neighbor doesn't like me or something cause he went and told on me. He is also accusing me of getting on the roof to spy on him...like who in their right mind in 2024 has time for ANY of that?!? Shocked and in total disbelief what this company does to its tenets. Also, rent was paid on time. Still waiting on a time this weekend for a walk through read more

Acora Asset Management - Me scheduling a walk through for some lie my neighbor made. - Property Management Near Me - Phoenix, Arizona

Lived here for 3 years and loved it. Maintenance requests were taken care of really quickly

Zeke has helped me with 2/3 of my homes with Acora and he's been really helpful with both of my moves! Acora is the best property management company I've been with since beginning to rent apartments in 2019. Especially loved my time at Arcadia Palms! :) read more

Do not rent from Acora. They do not maintain their grounds properly. There is dog waste everywhere. Parking rules are not enforced. And they do not fix anything. read more

Ive never had this many problems with management. I'm someone with chronic illness, they've allowed there to be no AC for over a week and the ac is nearly a weekly issue because they refuse to hire a professional team to handle it. Wayne, Bridgette and Jocelyn seem extremely dismissive and continuously prove they don't care for their tenants. Theres not one person living at my complex that doesnt hate it and is trying to leave as soon as possible. read more

If a property is managed by Acora expect to have no air or water throughout the e tire summer. They leave their tenants to suffer in the Arizona heat with no communication. We have been without water so much that we have to fill the bath to flush our toilets. The air has been out so often that the tenants are writing a formal complaint. I have never experienced anything like this before. We will be moving for the safety and wellbeing of my family soon. read more

I've spent months looking for a place to live and it's been tedious and time consuming. Then I met Zeke from Acora. Zeke made the process of applying and touring seamless with his quick responses and genuine attitude. Thank you Zeke for helping me find my new home ! read more

I starting renting in old town with a different property management company and then acora took over. The interactions with the management are cold and inhumane. There is no wiggle room with this property management company even if you have an unexpected family emergency they are not willing to help out nor do they care. Then while I was reading reviews for this company I'm looking at the managers response to the tenants and he is blasting people's personal information on the internet about their credit scores, how often they were late on rent and their financial status. That is so unprofessional and cruel honestly to do to people that are renting from you. There's no compassion, empathy or care for any of their tenants. This is not a company I would ever ever rent from again. There are a ton of awesome property management companies out here that are flexible, understanding and actually care about the people that live there. If someone posted a yelp review that was negative I would try to make it right for that tenant not respond with insults and blast personal and financial information all over the internet. Like please have some class and some respect for other humans. You wouldn't have so many bad reviews if you were kind and had integrity. Can't wait to see what Colin will respond to on my post read more

Was very close to signing a lease with one of their properties. However, they informed me that my deposit would be almost $1000 more than my rent when all of their properties were advertised to have $800 deposits. When I reached out to ask about this, they told me it was due to my rental history (I have no rental history, this is my first apartment) and that the deposit is "contingent upon a standard approval". This is not stated anywhere in the application or anywhere on their website. This management specializes in buying older properties and I'm going to go ahead and assume they wanted such a large deposit so they could plan on not giving all of it back to me at the end of my lease and use this money to fund their renovations on their new properties. I exchanged some less than professional text messages with Bridgette from management who then changed her story and said I was not approved due to my credit (I have no issues with my credit). Charging $2000 for a deposit on a property with a rent of $1300 is ridiculous. I felt they tried to take advantage of me and I'm sure they do the same to others. Believe what the other reviews say when they tell you that management is not clear and will surely change/manipulate what they can to get your money. I'm sure they will comment on this review the same way they comment on all the other negative reviews. Trust your gut, do not rent from this company. read more

The whole application process was easy and straightforward with TJ and Bridgette. Move in was simple and a great experience with Zeke ! Definitely recommend working with Acora I've rented for 6 years and this was my best experience so far. read more

I'm glad to have applied with Acora Asset Management. The whole online process was seamless, they have staff that can meet you on site. Like Andrew, this guy was so helpful and personable it rendered away any anxieties in the application process. He made himself available at a messages notice, with timely responses that proved my faith in applying was well placed. read more