First let me point out that I am the VP of our board and have been for almost 16 years now. We…read morehave had three property management companies in that time and they all work pretty close to the same. However, I am seeing a lot of 1 stars here from people who are clearly blaming the Property Management Company for their own homeowners board incompetence. Or in one case, a renter blaming the property management company when clearly their owner their unit is who they should be complaining about...Seriously people! Osselaer does everything we ask of them and has followed the desires of our board to the T. Do they miss things? Yes as all property management companies do but at the end of the day, it is the Board and the Homeowners who must take owness of their property which clearly a lot of the people here don't seem to get. A property management company does not raise dues, your board does. The property management company does not approve budgets, your board does. In the end, if you have issues, why not try this..go to a damned board meeting or better yet, get your lazy butt off the sofa and serve on your board.

It is my opinion that this company thinks they are above the law.and…read more For instance my car was in violation of parking rules and it was towed.- my car had not moved in 5 days so they called it abandoned while I was staying in a hotel due to my condo being flooded. The fair housing act clearly states that rules have to be enforced equally. So they towed my car after 5 days while the vehical next to my car has expired plates and has not moved in over two months and a car behind my car has 2025 plates on it. This is in direct violation of the fair housing act.

I have been using Joe Maggiore for the past year to manage my rental home in the East Valley…read more It was the 1st time that I had ever worked with a property manager, as I had always done it by myself. From the start, Joe was very hands on and involved. He takes care of everything for me, tenant relations, maintenance and repair of my home and it's appliances, landscaping needs, HOA dues, etc. I receive monthly updates about my rental, so I am always kept in the loop as to what is going on, never leaving me with questions. Joe Maggiore truly provides me with COMPLETE property management service. I have been so pleased with the service that Joe has provided, that I will be looking to use his services as my Property Manager and as my Realtor for the next rental property that I will be looking to purchase in the spring.

I contacted Joe after looking for a reputable property management company online. I was a first…read moretime home buyer who had landed a great job in California and had to move within a matter of weeks. Joe immediately wrote back to me, personally, and made time in the early morning to come out and look at the property. Being a first time home buyer I was also a first-time tenant. There was so much I did not know and many questions that come up along the way. Both he and his employees were incredibly accommodating throughout my many eccentricities. I would definitely recommend his office to anyone searching for a property management company.

Professional. Up to date on facts and figures. Extremely friendly. Bottom line very very helpful…read moreI highly recommend this company . Start here and you won't have to go further.

UPDATE: Called the office and was told "Christa was away for lunch". Not 45 seconds later, Christa…read morecalls a DIFFERENT resident from her desk. When do the lies stop with this company? Charged multiple fees for a document they had for multiple months due to "system issues". Now that the fees have been collected "no retroactive credits are available". Be advised these people and scammers and try to get every fee/charge they can.

My AC went out in Arizona around 5pm on a day where it had been around 110°. It was expected to be…read more114° the next day and my home was at 92° inside. I was frustrated with the after hours process and being told multiple times to just wait until you hear from someone. I eventually was connected with Mariana Garces who was very empathetic and made sure that I knew what was going on. She was very transparent about the process and what could/could not be done and why. She even called me back when she said she would for updates which unfortunately usually doesn't happen. I hope they hire more individuals like her. Thank you Mariana!

I have no coment to leave. Service was…read moreok,............................................................................ .......... .

FLAWLESS. If you're buying or refinancing, Jeremy and team are a type-a-gen-x dream come true;…read moreorganized, responsive, and on top of every detail. They made our home buying experience completely seamless. Thank you Jeremy and Christy, you really were amazing to work with!

Jeremy was incredible to work with! He was extremely communicative, kind, and trustworthy…read morethroughout the entire process. We really appreciated how transparent he was and how willing he was to answer all of our questions. Our prequalification form was delivered in less than a day to our email, which we appreciated the swift deliverance. Even though we ultimately decided to go with a different lender to take advantage of incentives through a new build, we genuinely enjoyed working with him and would absolutely recommend him to our friends and family & will keep him in mind for the future in real estate. Highly professional and truly cares about his clients! Thank you Jeremy & Fairway Mortgage for taking the lead in getting us into the real estate world!

I have been working with Steve to rent out my house. He has been prompt, professional, a great…read morecommunicator and knows this business. I am confident with his skills and his management of my home. It is nice to be able to pass the stress of the rental to a professional. I read the reviews below and see those that have given him one star are renters angry that he is doing his job as a property manager. Those that hire him to manage their property speak very highly of him. When looking for a person to manage my rental, I would rather have my property value protected by someone like Steve. The alternative is renters don't take responsibility for damage they have done to other people's property. I believe Steve is savvy, smart and has the right enough of toughness to make both parties happy. He gets five stars and a thumbs up from me.

This guy named Steve is just a bad person, a bully, unprofessional, and a crook…read more I am writing to formally complain about the conduct of Steve and the management at Biltmore Group LLC My 89-year-old mother lived in this property for 5 years and recently suffered a stroke, and since then, I have found text messages to my mother and a scare tactic to an old woman, Steve you'er a bad person. I have found Steve's professional conduct to be entirely unacceptable. He has consistently avoided my questions and requests for information. Furthermore, I have discovered that he has been charging my mother late fees under the claim that payments sent via mail were not received. I believe these charges are unsubstantiated and that he is taking advantage of a vulnerable tenant. Due to this ongoing disrespect and predatory business practices, I cannot recommend this company to others. I request that these issues be addressed immediately, particularly the removal of unfair late fees and a formal response to my previous inquiries --------------------------------------------------------------------------------------------------- Dear Steve and the Biltmore Group LLC team, Thank you for your response. Regarding the tenancy at 26616 N. Babbling Brook Dr., please provide a copy of the specific month-to-month agreement signed by Yun Kim and Biltmore Group LLC. Given the commonality of the name "Yun Kim," it is essential to ensure you have the correct documentation for this specific tenant. Under Arizona law, once a lease expires, a new agreement must be signed by both parties to establish new terms. If I do not receive a copy of this signed agreement by January 31, 2026, I will assume no such document exists and proceed accordingly. As I have previously provided the Power of Attorney documentation, I am authorized to act on behalf of the tenant. Please accept this email as formal 30-day notice of our intent to vacate the property. This notice period will begin on January 30, 2026, and the tenancy will conclude on February 28, 2026. We look forward to receiving the requested documentation and finalizing the move-out logistics.

Do NOT use Helio's Property Management ever!!! They don't care about their tenants a single bit…read more Not having A/C at your units multiple days/weeks should be a crime in AZ during the summer. Horrible.

Very knowledgeable and professional. Have worked with Lance for 14 years and have never had any…read moreissues. Highly recommended!

I have rented with this company now going into my second year. I have no complaints whatsoever, I…read morelove how attentive they are throughout the whole process of applying and through renting. We have had the pleasure of working with Deborah Lago, any time we have had a repair of any issues she responds immediately and gets my work order done! I love the home that we live in! We love how they value their customers and simply checking in to make sure everything is still in order with the home! Definitely recommend to anyone who is on the search of renting their next home!

I don't even know where to start, other than this has been the absolute worst experience I've ever…read moreencountered with renting a place. I've never written a negative review before, but this one is well deserved. We initially secured the condo via a signed contract back in 03/25 directly with the landlords after we toured the property and were assured the place would be fully furnished when we moved in on 01/12/2026. A few days before we were due to travel to AZ, I got a call from a property manager (Andrea Robidoux) who works for Fort Lowell telling us that she would managing the lease. I didn't think much of it at,the time, but right off the start, I had to pay a $50 background check fee that I didn't plan on given that I already had a signed contract, then I had to correct several items in the lease agreement including the correct exit date of 04/12/26, which I was told (by Andrea) that I had to accept 04/30/26 (even tho the original contract clearly states 04/12/26) and that any remaining days not used would be refunded but only to find out AFTER the fact (when I called Fort Lowell directly) that I would held liable for the entire month of April even if I gave a 30 day notice and left on the 12th of April. The real problems started when we met Andrea at the property on the scheduled move-in date. That's when we realized that this was Andrea's first time actually seeing the condo (we know this because she told us so and we had to direct her by phone where to go when she arrived at the complex). When we all walked into the condo, there was a VERY nasty odor (more of a stench) that can be smelled before you even enter the front door (it was so bad that Andrea had an asthma attack and had to go out to the balcony for some fresh air to finally breath normally). Then we saw all the obvious issues such as carpet stains, the dirt everywhere, the dust accumulation on all the windows/blinds, ceiling fans, fixtures, etc.. After Andrea left (without going over anything in the condo and without providing any documentation such as an emergency contact list, association Bylaws, move-in check list, etc.), we began to notice many more issues such as Clothes dryer not working properly (exhaust vent blocked), refrigerator ice maker not working, dishwasher drawer broken, fireplace not working, HVAC making LOUD noises and not working properly, the only couch was heavily stained from grease/dirt, tiles in both showers were stained black from grease/dirt, leaking kitchen faucet, cracked bathroom sink, stains and hair on bed headboard, broken vacuum cleaner, only 1 working smoke detector and none in the bedrooms (against code), anything that can be touched in the kitchen was sticky & very greasy, major dirt under all the beds & around night stands, trash in the garage, etc... Additionally, there were many missing essentials such as absolutely no started toilet paper, napkins, cleaning supplies, no complete sets of dishes/glasses, no bathroom waste baskets, no salt/pepper shakers, no broom/dust pan, no mop/pail, visible stains on some of the bed sheets and all pillows had stains and nasty odor, no mattress protectors or mattress pads or pillow protectors (disgusting and against code), no working vacuum, etc.. We contacted Andrea and she advised us and even encouraged us to go and purchase what ever we needed that was missing including a vacuum and assured us that we would reimbursed so we purchased only the necessities and we spent the next 4 days cleaning the place only to be told afterwards that we will NOT be reimbursed for the $200 vacuum and the response I got from Andrea was "it's not my vacuum". We have caught Andrea on many occasions either blatantly lying to us or she is REALLY forgetful because she's managing so many properties and can't keep track (I believe it's it a little of both scenarios) I even scheduled a meeting with Andrea and the landlords to review all the issues and request that they refund the cost of the vacuum, remove the $350 cleaning fee since we actually did most of the cleaning and provide a small reasonable reduction of the monthly rent because the property was not what was originally agreed upon, but they refused all of it. There were many, many more issues not mentioned here (all fully documented), but bottom line, Andrea (and Fort Lowell Management) didn't do diligence by verifying condition of condo prior to accepting to manage this property which resulted in us dealing with major issues in what was supposed to be our vacation time. Stay as far away from this company and specifically Andrea Robidoux. Additionally stay away from any properties owned by WILLOUGHBY INVESTMENTS AND SERVICES, LLC (landlords).

We had a fantastic experience working with Josh…read more What I appreciated most was that I always felt like he was genuinely looking out for our best interests. He gave honest advice, helped us think through important decisions, and never made us feel pressured. In a process that can sometimes feel stressful, having someone you trust completely makes a huge difference. Josh is incredibly knowledgeable about the Phoenix market, Fairview Place, and the historic district. He was always responsive, reliable, and willing to go the extra mile to make sure we felt informed and confident throughout the process. If you're looking for the best real estate agent in Phoenix, I highly recommend Josh. More than anything, he's someone you can trust to advocate for you and fight for your best interests every step of the way.

Working with The Hill Group (Compass) has been absolutely fantastic. Joshua is one of the most…read moreseasoned and knowledgeable real estate agents in Scottsdale (and the entire Valley). He is incredibly thoughtful, quick, and responsive. If you're looking for a top Realtor in the Phoenix area, reach out to The Hill Group!

If I could give this realty business 0 stars I would! These people are rude as F***! Especially…read moreCathy. She won't allow me or my roommate view houses or submit an application. All because one of "Tenants" and her are good friends. I called the office asking to speak with her about signing a new lease on a property I already reside in. She said you'll have to talk to the landlord. What? Aren't you who I'm suppose to talk to? Being the management company and all. she repeated her statement and hung up on me. Then she proceeded to send people to my home harassing me with notices. 1st a 30 day. Then a COUPLE OF DAYS LATER with a 10day AND a 2 day notice.BOTH TAPED TO THE FRONT DOOR AT THE SAME TIME! Had the water shut off with no notice. knowing I have children in the home. Just because her tenant subleases to me doesn't mean Cathy has the right to treat me like I am trash. I have pay my bills. Rent isn't missed. So don't I have the right to at least have a respectful conversation?? This woman and this company are not recommended if you're looking to be treated with respect and like you're a human being.

I am a landlord and have used this business for over 7 years. They do an excellent job managing my…read moreproperty. The accounting records are online within their website to view and the renters can pay their rent online also. Cathy has attended to all my requests and is readily available. I recommend using this service.