Twice I've tried to get Logix to help me with a car loan. First they told me I was pre-approved for…read morea car loan. They didn't return my call after I told them I knew the car I wanted and was ready to buy. Second, the local branch said they would also call me back and they didn't. Customer service could be better.

I usually don't write reviews for banks, but Angela Sanchez truly deserves a shoutout…read more From the moment I walked in, I was greeted warmly and treated with a genuine respect. I had a few questions about opening a home and car refinancing and the process was explained clearly and patiently. She even came over to introduce herself and make sure everything was going smoothly -- a small gesture, but it made a big impact. She took her time to explain things, reviewed our contract and provided us options. The experience was truly amazing. I will definitely come back again and continue their service.

This is a long time waiting but I have nothing but amazing things to say about Logix Federal Credit…read moreUnion! I became a member in 2014 not knowing what a credit union was but was always interested by the little robot and the color scheme of the original corporate office. I remember getting all the information that helped persuade to open a membership. They assisted me with a credit card and then a personal loan to help me be debt free from past credit card uses! As of now, I'm close to paying off my debt and feel that Logix FCU gave me the chance to make that a reality! It's also great to say that every logix location I have had the pleasure of going to have all been great service all around! I know I will have a life long relationship with logix as I will also open an UTMA account for my nephew to help save for his future! I know Logix FCU will help the next generation just like they assisted me all these years! Heck! Their great service and chill atmosphere also got me interested in completing my banking and finance degree which now I work for a Credit Union! lol Your biggest fan! -Grigor

The official. The monkeys have taken over the zoo here. 3 reps, 40 mins on the just to update a…read morephone. 30 years I've doing banking here. Worst customer service!

My auto lease was winding down, and instead of doing the dealership two-step--turn in, haggle, etc…read more I decided to keep the car and buy it outright. I shopped around online for used car loan rates, and with my excellent credit, Logix Credit Union came out swinging with the lowest rate! I've financed several cars with Logix before, so I headed back to their Porter Ranch branch to seal the deal. Enter Miguel Moreno, - Sr. Financial Services Rep. The man was dialed in. Organized, knowledgeable, and completely on top of every piece of paperwork... no confusion, no backtracking, no "let me check on that." Just smooth execution. His customer service and follow-up? Phenomenal! The kind that makes you feel like you're not just another number in the queue. If you're financing a car and want it handled right the first time, I highly recommend this branch, especially Miguel. Professional, efficient, and zero drama. That's how it should be done!

Great local FCU born from Lockheed Aircraft Employees FCU in 1937, Logix emerged in 2012. Currently…read morecelebrating 10 years here in Porter Ranch! We like the clean, professional look of each branch, a designated host greeting members when they walk in, personal attention from loan officers and tellers and the wide variety of services. PLUS coffee when we arrive lollipops on the way out and a special coin on the member's 1/2 birthday! Today marks the 10 year anniversary of the Porter Ranch, so the branch was hosting an event. Along with goody bags, there were tastings from 818 Brewing, also celebrating 10years in Canoga Park, Josh wineries and Claudine baked goods! Lots of free parking in the Porter Ranch parking lot and the Manager, Alin, is happy to help with a warm smile. Cheers! "CC"

So I'm a first time car buyer, I came in not really knowing what was ahead of me. But Adrian was…read morereally helpful and honest about what to expect. The branch manager Jason was also very helpful, he made sure to clarify everything and made sure the process was as smooth as possible! They respond to my emails fast (I have a bunch of questions lol and they always make sure to answer me without me feeling judged) they're thorough and you can tell they do care about their job and their members! If I were to recommend any branch it's this one, most of all make sure to book with Adrian he's amazing!

Jason, the branch manager, has always been so professional with my husband and myself since the day…read morewe met him years ago. From purchasing our homes, our auto loans for everyone in our family, our savings, Ira accounts, etc. Jason has always been extremely helpful when we had any questions or needed advice. We appreciate him and trust his judgment. This branch is lucky to have him. As we have always done, we will continue to refer our family and friends to this branch, as everyone who works here is always so nice and helpful!

Great service at this location. Shoutout to Douglas help me out a lot. I highly recommend Logix to…read moreanyone looking for a good banking service.

We've been Logix members for almost 2 decades now. After being with Wells Fargo for many years, the…read morecredit union experience is far superior. It is more of a personalized experience that makes you feel like more than a number. The customer service at this particular location is fine. I've never had a bad experience but they're not overly friendly either. I tend to just visit the ATM which is rarely fully occupied.

if your bank is part of their CO-OP network DO NOT DEPOSIT CHECKS into their atm. They use AI and…read moreI have a check in limbo thanks to this. I am out $6000 and getting slammed with late fees and piling up bills thanks to this company. What's the reason? their answer is "other" they cant tell me why they wont release my money due to a "computer error". ZERO CUSTOMER SERVICE and I am getting in debt even more thanks to the AI they use.

Switching to a credit union is one of the best financial decisions we've made!! Unlike traditional…read morebanks, credit unions are nonprofit organizations, which means they prioritize their members over profits. This translates to unbeatable interest rates--we financed a used car through Logix, and not only was the process seamless, but they also allowed us to purchase from private sellers like those on Facebook Marketplace. The customer service is exceptional; the staff genuinely cares about helping you succeed financially. The ATM issue always comes up but I feel like it's actually a PERK with Logix, you're not limited to just your credit union's ATMs--they'll even reimburse ANY ATM fees, even in pricey places like Las Vegas when the fee is outrageous. We don't pay fees!! I've also purchased a car with cash when we were outside of the range of another Logix and you can go into another credit unions branch to withdraw large amounts of cash. If you want better rates, better service, and better access, switching to a nonprofit credit union that cares like Logix is absolutely worth it.

Stale staff, lack of communication, they could care less. Automated feel, not digging it.read more

Every time I've come to this location they have always been super friendly. I walked in last week…read moreduring lunch hour and didn't have to wait in line as no one was in the bank, which was nice as I got helped right away. There is even a greeter that will welcome you in and say goodbye as you leave, and if you have any questions just walk up front and they can help you with what you need relatively quick. Also this location is in a shopping mall with plenty of parking.

I highly recommend Eugenia at Logix Federal Credit Union! She helped me with a lease buyout, a…read morepersonal loan, a credit card, and also assisted with checking, savings, debit card setup, online banking, and direct deposit. She made the entire process seamless. From the moment my son and I walked into the Woodland Hills branch, we were greeted right away. The office is so welcoming, and the entire staff was warm, friendly, and made us feel right at home. Eugenia is knowledgeable, dependable, and so flexible with my busy schedule. She went above and beyond to answer all my questions and made everything stress-free. If you need help with checking, savings, loans, credit cards, or even online banking, Eugenia is the person to see. She is a true asset to Logix, and I'm so grateful she's my go-to banker. Thank you, Eugenia, for the outstanding service.

We have been banking with Logix for several years, and our past experiences have generally been…read morepositive. Unfortunately, a recent interaction at the Woodland Hills branch was deeply disappointing. In December, my husband visited the branch to deposit the second of two large checks of very similar amounts. After looking up our account, an attendant took the check away to consult with a manager (initials G.B.) without providing any explanation. When the manager came over, he did not introduce himself or explain the situation. Instead, he abruptly asked, "What's up with these checks?" His tone was condescending and inappropriate. The interaction was upsetting enough that my husband later chose to address it directly with G.B., giving him the opportunity to apologize. G.B. claimed he did not recall saying this and stated that they use "certain standard verbiage." He offered an apology only in the form of being sorry that my husband felt offended, without taking responsibility for his conduct. We strongly disagree that "what's up with these checks" is acceptable or standard language to use with customers. At a minimum, the manager should have introduced himself, explained the concern, and allowed my husband the opportunity to respond. A few days later, my husband contacted Member Services to report the incident. The representative agreed that the treatment was unacceptable. However, it has now been two months, and we have received no follow-up from the bank. We expected, at the very least, a letter of apology and some indication that the issue had been addressed. This experience has significantly diminished our confidence in the level of professionalism and customer care at this branch and with Logix.

We were surprisingly gifted this BEAUTIFUL custom cutting board and AMAZING coasters which were…read moresent to our home within days after our wedding. Logix is HANDS DOWN the most incredible financial institution and their customer service, as well as attention to detail is SO SPECIAL! Thank you to Agustin and the Bridgeport branch you are incredible!

Logic is a great credit union/bank providing consistent financial support for me and then my family…read morethrough the years. I have been a member for almost 20 years now. Each branch has its own charm. This one provides quick and efficient service. The level of customer service is dependent on the teller. Sometimes I have tellers that are especially friendly which is nice.

Love the location very close to home and the service is excellent there always able to help totally…read morerecommend

Friendly. Clean and Professional. They offer their help right away. No waiting in line. I needed…read moretheir help and they were quick to help me.