I WILL NOT RETURN! I've been a loyal customer here for over a decade, but after tonight's experience, I won't be returning. I had an appointment scheduled for 6:30 PM, yet walk-ins were continuously taken ahead of me. After waiting for two hours, I still had not been seen. At one point, the front desk assured me I was next, but another full hour passed without any update or acknowledgment. It's incredibly frustrating and disappointing to have an appointment disregarded like this especially as a long-time client. If you're UNABLE to manage both appointments and walk-ins effectively, then you shouldn't be accepting walk-ins at the expense of scheduled customers. Respecting clients' time should be a basic standard. Unfortunately, that was not the case tonight. I ended up leaving and taking my business elsewhere, and I won't be coming back. EVERYONE looked flustered and stressed out. I wouldn't trust someone doing my taxes if they were acting like this because they can easily mess up numbers. I'm also leaving a google review. And let me add before the owner tries to respond with some BS. This was a day before the tax deadline. It doesn't matter if it's the same day. Do not OVERBOOK if you can't handle the workload and do not take walk in's before appointments. read more

I've always had a great experience with the whole team! They are all very kind and caring. I've been going to them for insurance, registration and taxes since I graduated high school and started working and driving. I definitely recommend their services to anyone looking for good costumer services and a one stop shop. read more

Out of state resident who has been going to this place for 8 years now. Figured it was easier to have them files my taxes this year since I'm an existing client. Had an appointment scheduled with Joe for a 12 pm. On 3/19. Iris called to let me know he was running late and offered a 3:30 appt. Iris confirmed he could do out of state calls with no issues. Joe didn't call or text until 4:15 and just says "hey it's Joe the tax guy. Call me." Just really inconsiderate of peoples time and especially when I'm willing to still give this place my money to do a simple tax return. And bringing in a new client on top of that. Not sure if he just thought he couldn't make enough money out of me or something. No call to reschedule or apologize was ever provided by either Joe or Iris. read more

I was trying to purchase my home insurance with them. Some reason it took them a week for them to give me a quote when I try to purchase it. They're telling me they cannot not find it. How can you lose a quote if you guys have computers in a system. I called and try to speak to someone the lady that answer the phone was very rude and was not trying to give me a name. They seem very unprofessional. read more

I want to start of saying that it's not this location that I'm talking about it's the one in Sepulveda North Hills. But it's under the same company. This is the only place where you can Yelp or write any sort of review because they only have this location for that. I would not recommend this place because they apparently close at 7:00pm & i got there at 6:55pm, & the lady in there already locked up. She was very rude she ignored me the whole time i was knocking, & just stood there the whole time till it turned 7:00pm. So if anyone wants to go pay their car insurance just know that they close at 6:55pm exact. This was in January 15 on a Wednesday. read more

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Sus Servicios' Alex signed me up with affordable auto insurance a couple of years ago. The service and communication was great in the beginning when I signed up. They responded quickly and always got back to me. The issue comes afterwards, when my auto insurance was having some renewal issues. I called the auto insurance company who said that only my agent could help me out. I called the office many times to leave messages. I think it was a span of two weeks? Not once did they call me back. Alex eventually texted me, on the last day my auto ins was about to end to tell me he would fix it. He changed my home address to my work address without a heads up. Overall, poor experience. I would not recommend signing up auto insurance with Sus Servicios. read more

!NEVER AGAIN, will I go anywhere else to have my Taxes Prepared except for Sus Servicios Taxes. Anne Hernandez is SO PATIENT. My Hubby, who is Self Employed, tends to not always have his paperwork in order. So much so that even I won't mess with it. But Anne did! And she was amazing at having so much knowledge about every type of Tax forms and different types of questions we had. We took our Toddler with us who also had a good experience because he spent his entire time in the Children's room, playing and reading the books they had there. Best of All, We received a Great Tax Refund check thanks to Anne and her experience at recognizing all possible write offs. See you next year Anne! Thank you, Gracie read more

Lackadaisical customer service cost the business of an otherwise satisfied existing client. I first came across Sus Servicios a few years ago and was blown away by the service provided by Alex. He handled a title transfer for an out-of-state motorcycle and hooked me up with the best vehicle insurance I've ever had-unlimited free roadside assistance (including free towing) for less than $80 per year! Fast-forward to the present; On a thursday I called twice looking for Alex. On the first, I was told by a young lady to call back "in an hour or so" before the call was abruptly disconnected. I called back in two hours and was greeted by the person I had spoke with earlier. I was told that Alex was "not in yet", she then, reluctantly, agreed to take a message and then promptly transferred me to voice mail. The message I left indicated that I was looking for insurance for my daughter and included both my name and phone number, twice. It wasn't until the following tuesday that I heard back from Alex. He volunteered the information that he had heard my message shortly after I'd left it and explained that he'd been so busy that he had to put off returning my call until the present. Now like I said; Alex really knows his sh_t, so it is possible that he was so busy that it took five (5) days to return my call- but if that was actually the case it doesn't excuse the management for dropping the ball. If Alex brings in that kinda of volume their sales manager needs to hire more staff-pronto! read more

Just got my taxes done by Ann. I had all my documents ready like suggested on their website to ensure I was getting the Maximum refund. I did my own taxes for the past two years thinking I was saving money but always had to pay so much to the IRS. I talked to a friend who is also a business owner and has been going to Su taxes for the past couple of years and she recommended making an appointment with Ann. Well, I went and I ended getting back some money instead of paying because Ann asked many so many questions that I had over looked when doing my own taxes and she explained things thoroughly. I felt so good knowing that it was done by a professional. I'm done doing my own taxes after this experience. Thanks Ann for all of your help. I've been telling all my friends to come see you and will see you next year ! Also they had refreshments & the receptionist was super nice ! read more

Jazzmin helped me out with my tax preparation this year. She made the process easy and quick and even went out of her way to break down all of the information with me. I appreciate the dedication and kindness of the staff at this location I'm very happy with my return this tax season. Thank you! read more

I want to thank Alex and his full agency staff for taking care of me every single time. Call Alex to help me out on adding a car to my policy, and he had one of his best agents to be able to help me out, Susie was able to take care of me not only to add my new car In to my current policy but also to do a change of owner all in one visit at a very low cost. Can't thank Alex co owner of Sus Servicios Insurance for helping me every time when I need them been with Sus Servicios Ins for over 5yrs and have never chosen any other agency because there always there when you need them for anything l, not only do they do car insurance there a one stop shop when it comes for home ins, life ins, retirement ins, car registration, lean transfers, as well as if your looking for a broker or an agent for your new home , there the ones that can come threw to take care of you can't thank you guys for helping me out for my needs have referred my friend and family for everything I'm a AAA member but preferred coming here to be taking care of as Sus Servicios Insurance team can accomplish every time thank you ones again Susie and Alex for always taking care of me. read more

I came here for a simple notary service on a week day, in the morning. The Notary was able to see me right away. I had my service completed, paid $15 and was out the door in about 10 mins. Great service. Masks required to be work inside. read more

Best Tax Prep Service in the San Fernando Valley !! Currently they are my go-to tax pros, and they provide payroll service for my business. I highly suggest speaking to Joseph! Well mannered, intelligent, and very professional! They will be expanding to another office in Mission Hills soon and I am very excited to see their continuing growth! #YelpLA #Elite #Thanks! read more

The service is absolutely phenomenal. They treated me as if I were family...I was expecting a long wait but I was in and out within 10 minutes. Will definitely be back & recommend to others! read more

No good they gave me a lower quote than the lady that I ended up going with. Even H&R Block was getting me a higher quote and they suck. It turned out that they werent giving me the child tax credit. That is 2k missing from my return. Not cool! Be careful with who you choose to file your taxes with. read more

Bad service been waiting here for more then 1 hr latterly 12 people waiting and there are only 2 workers alex is the main person but never around read more

Never tried a service like this outside the DMV, but Suzy did a great job helping me out with my vehicle title change, registration, etc. Her and her staff were super nice and efficient! read more

Ann is the best she explains everything to make you understand your taxes. Always friendly with a smile.

This place is a staple in Sylmar. Praise be to everyone working here, I've never been treated poorly or had too long a wait. When I realized how convenient the online service was for my car insurance coverage, however, I stopped coming thru. Hours are convenient. People jealous of my rates. Nothing but fond memories from Sus, much love read more

We're off to see the Wizard the most wonderful wizard of Oz if your looking for a great place to do your taxes please follow the yellow brick road to 13517 Hubbard street in sylmar and you'll end up at SUS SERVICIOS ..Dont forget to ask for the amazing Wizard A.K.A Ana Hernandez.. she's the BEST.. This is our 3rd year coming to her and by far the most kindest, sweetest ,friendliest, honest and attentive Tax agent i have ever met.. we will most definitely return. read more

Ann was very helpful in getting mine and my husbands taxes filed. She was efficient, kind, and made it very simple for us. Will definitely return. read more

Came to su Servicios to file my taxes with Anne she is great! She was very informative with everything I needed to know and had great customer service. read more

Fuck this place all this reviews are fake !!!!!! I had insurance with them they are great to answer you but as soon as they have your business Haste la Vista Baby they will not !!!!!!!!!! Help you !!!!!!the worst insurance , they gave me Alliance insurance ( look them up don't take my word they don't pay out claims !!!!!! I was on hold for like a hr then to have them hand up on me !!!!.... these people I believe are Writing there own reviews !!!!!!! They told me I'll get a refund check I even talk to the manager 6 months later not one check !!!!!! These people are a network to get your business nothing but lies they work with other to write they own reviews.............. read more

I'm giving this place a 4 star for the following reasons. I have been doing my taxes with Joesph for about 3 years and I'm very happy he's great. I recently found out they provided car insurance and he advised me Alex was a very busy man. I then called and was able to get a quote started with Rosa. I called last week to proceed with the quote and finalize it, I was told by the receptionist she was unavailable to leave my name and number and she would get back to me. Okay, I called 2 hours later and she was unavailable still the receptionist said she had stepped out and what not left another message. I explained to her I wanted to get this processed immediately and if there was a way she can could at least let me know if she would have time for me to go in that day. The receptionist then said to come by they closed @8. At this point I was really annoyed of the lack of customer service. I then call back once more and this girl is unavailable again I explain to the girl I live far and I need a quick response if she can do it then this receptionist leaves me on hold for 5 freakn minutes and I hang up and call back and explain to her to not give me the runaround if she can't do it or at least get back to me and say yes or no give my quote to someone else who can help me or let me know SOMETHING. So after basically flipping out on her she then referred me to their north hills location and let me tell you Anita was great! I went it that same afternoon and BAM just like that we finalized it. And on Thursday which was 4 days after I finalized this deal Rosa calls to finalize my deal Ha Ha what a joke. She didn't even apologize for never at least giving me a quick call to say she was busy or anything she called to finalize the quote she "started" that Anita had "finalized" 4 days prior. I then told her in a rude voice It's been done Anita took care of me 4 days ago and it's closed. She then says did she give you good prices was it what I quoted you and so on. Really? At that point I was over it and told her good bye. Thanks Anita and Joesph you are both wonderful. Please teach the rest of your staff how to have the awesome customer service skills you have. Anita Thanks for all your help and quick responses. It's well appreciated. I work as lead customer service I know what is expected to serve your clients. :) read more

This place is unbelievable, they stopped charging me and cancelled my policy without notice, when I needed their service, they apologized for the mistake and then put me on a 2hr hold, that almost led me to losing my car and my driving privileges! read more

I've been coming to this location for almost 3-4 years now. I've been doing my taxes with Joseph and just recently I got my insurance with Alex. Both people are pleasant individuals to deal with, they genuinely do take the time to help you and I've never felt rushed. Alex was able to help me get a good insurance quote and made it hassle free. I was going with a different broker in San Fernando, but I'm glad I made the switch to Sus Servicios in Sylmar. Joseph is very knowledgeable and detailed, he has been able to give me explanations regarding my taxes that others, I feel would not take the time to do so. Their prices are reasonable but I do recommend making an appointment as they are very known people/business. read more

Horrible service. Went to get insurance. Gave all the information. Got a call from Alex for more information. Sent all the information to him. I asked him to confirm if he received my message to confirm. He didn't confirm that. Called him a couple of times to confirm. He disconnected my calls. And it has been a week now. No response. Will never ever step in their office and will recommend other to avoid them too. read more

I was helped by Alex. I did everything via phone. Let me just say that Alex was very helpful and courteous. He was able to give me great quotes with the deductibles that I wanted. I ended-up signing a policy. Happy customer. Thanks again Alex. read more

A friend suggested me to come here for car insurance, and I'm glad I did! I was able to get a better deal here. They are #1 in LA to file taxes so I'm definitely planning to be here soon. Thank you to the nice staff who helped and guided me through this tedious process. read more

Very helpful place highly recommend it. 100% in sylmar off the 210 Hubbard st. Second floor. Process was fast and accurate.

Alex and the whole team are super friendly and always answer every single question you have. I been there a couple of times,once to get insurance and then to pay for my registration fees and I never felt so welcomed. This is the place where they receive you with a smile and you leave with a smile. thank you guys and girls read more

I highly recommend reaching out to Diego. He's very patient, understanding, and easy to talk to. During this pandemic, he'll make sure to get everything done remotely, wherever possible. Overall great experience with this company. read more

I recently got my extension filed with Alex and was quite pleased with my return. I usually just do my taxes online through Turbotax, but trust me, having someone physically in front of you is much more helpful and easier than turbotax! Alex was actually able to claim and write off some expenses I wouldn't have otherwise if I did my taxes myself. I recommend seeing Alex before going to Turbotax or other online tax filing services; they are very cookie cutter and generic compared to Su taxes where he was able to cater and customize my filing to me! Check out Su Taxes before you file! read more

Joseph is the man!! We have been coming here for our taxes for the last 4 yrs and we never leave disappointed. Great staff great service. Make sure you book them early, they are very busy! read more

Hands down, this is the spot!!! Professional. Great service. Informative. Quick. No down payment. Very convenient! I did the whole process over the phone and electronically signing documents via e-mail. No need to drive way out to Sylmar from Orange County. Alex set me up with super affordable full coverage. I had called about a dozen different other brokers and was receiving crazy quotes- and their painful down- payments. With the help of Alex, there was no down-payment and am paying $80 less monthly instead. Awesome! Thanks again!!! read more

This year was my first year doing my taxes at Sus Servicios, I was recommended by a family friend who's been coming here for quite some time now. They are all very friendly as soon as you walk through the door. It's a very family friendly location, they offer more than a few things to help entertain your children. I had the pleasure of having my taxes done by Joe, he is very friendly and truly takes the time to help you out. He really knows what he's doing! Won't be going to anyone other than Joe from now on. read more

Found them on yelp after being dissatisfied with my previous broker. Some of my main points in finding a broker are: 1. Knowing that they will take care of me throughout the years if I have any questions 2. Affordable insurance 3. Local, in order to make monthly payments I came in on a Saturday morning and Alex took care of me. He kindly offered me coffee and chips which was really nice. It only took him 5 minutes to find me cheap auto insurance. He explained the different coverages and what I was paying for. I am only paying $54 for full coverage and a low deductible. I am definitely recommending family and friends over to you guys! read more

The worst customer service. They put you on hold forever and then say they'll call you back. Hours later. The owner says I am a competitor. Then why would he message me after posting that asking me if I needed his help with his company's services? read more

Great service! Alex and his team are super friendly & helpful. Saved a bundle here, got a great deal on insurance, and was able to take care of all of my DMV needs without all of the hassle. Like the below reviews say, you can really get a great discount here (plus no broker fee - which is huge!) Plus, Ophelia, the receptionist, was always super prompt in calling me back, and assisting with any questions I had. Highly recommended! read more

I wanted to give a special shout out to Rocio for her professionalism & Genuine expertise! She definitely took her time to make sure I understood by law the process on filing taxes were all about. Not only that she was so amazing by actually explaining to me as I learn about this years new updates on filing taxes. Rocio keep up the good work & continue being a beautiful light at work, it was a pleasure meeting you! I also wanted to thank Beverly for her wonderful customer service! My family & I appreciate your joy at heart! So happy to know I've found a permanent loyal place to feel welcomed with nothing but strict & good vibes. Stay in order guys! God bless you all. read more