I am extremely disappointed with my experience. I originally scheduled a consultation, not a treatment. I had laser hair removal done at this place over two years ago with a different aesthetician at their other location, but I didn't feel like I saw the results I was hoping for. During my consultation, I explained that to the new aesthetician. Instead of performing a consultation with a small test spot, she offered to do a complimentary full treatment that day at no charge. Looking back, I don't think that was the appropriate approach. The purpose of a consultation and test spot is to see how your skin reacts before treating an entire area. If there is an adverse reaction, it is limited to one small area rather than your entire face. She also told me she was increasing the laser setting because the previous treatments had been done on a lower setting. In my opinion, increasing the setting significantly after such a long break without first doing a test spot was not appropriate. She then treated my entire face twice with the laser instead of just doing it one time. Within two days, my face became severely swollen, inflamed, and covered in painful bumps. The reaction became so severe that I had to go to the emergency room, where I was diagnosed with folliculitis and prescribed medication. I informed the aesthetician about what happened, I was told that some patients can experience reactions after laser treatments. While I understand that mild reactions can happen, I do not believe the severity of what I experienced is a normal outcome. This experience has caused me significant emotional distress as well as additional financial expenses from my emergency room visit and medications. I am trying to heal my skin at the moment, however I am now worried about the possibility of scarring and hyperpigmentation being left. I truly believe this situation could have been avoided if a proper consultation had been performed, including a test spot, rather than proceeding with a full-face treatment using increased laser settings after I had not received treatment for over two years. As well as not going over my face two times with the laser machine. I hope this review encourages the business to re-evaluate its consultation process and take extra precautions so that future clients do not have to go through a similar experience. read more

I had a horrible first time Botox experience here and will not come back. Last year, I scheduled an appointment for a consultation. My wedding was within two weeks, and although the staff reassured me everything would be fine I felt otherwise and decided to wait until after the wedding, I'm so glad that I did. My appointment itself went horribly. I bled like crazy, and felt very lightheaded. I explained to the practitioner that I wasn't looking for cosmetic results and more so just for migraine prevention. She used so much Botox that my forehead completely changed shape, and I had a scow. My face looked angry, and so was I. I swore I would never get Botox again based off of my first experience, then realized that it was just this place that did a horrible job. The next place I went to listened to my requests and I couldn't have been happier (I'm telling you this so you don't think I just had a bad reaction) do not go here for Botox! read more

Got to appt. 10 minutes late from traffic and was turned away because I was new and they had no paperwork. They sent an email weeks earlier to join their portal but it wasn't specific about completing paperwork and link only lasted 72 hours. I was never told to come in early to complete paperwork either. Receptionist totally lacked customer service skills. She didn't try to salvage anything by letting me complete paperwork afterwards. I probably only needed five minutes to have someone look at hair loss in temple area. I was considering other treatments there but the way situation was handled turned me off. They probably wanted out early for the holiday weekend. Very rigid. Someone named Kathy was nice and may have been the same person who scheduled me. They acted like I could just come back whenever as if I don't work and have an open calendar. Total waste but glad I didn't get involved with them after all. Another place was able to get me in the same day. Not surprised ratings are low. They don't seem to care about clients or potential clients. read more

Staff is amazing! There is no upselling, pushing unnecessary procedures. They listen and the staff is educated on every procedure. Great experience I highly recommend! They provide a multitude of services. read more

This is a hard review to write because the services I had were excellent. I had Botox and fillers on my face, and the results were great. The aestheticians I had were professional and talented. My issue comes from a monetary issue. I had paid for everything, and I also put money down for underarm laser treatment. It was over $300. I had a personal financial issue and called to have my credit returned. That was way over at least a month ago. I have called several times, been told to call another person at the spa, called her several times, then was told to call a corporate office who told me I need to call someone else and received her voicemail. It's been 2 day and I haven't heard back from her. I can't understand why they can't return a credit. I can find any info on their website about credits, only on financing. Will continue to work to get the credit because I am in a financial situation, and I really need that money. Wish me luck! read more

I went in for a consultation and couldn't have been happier. The staff was pleasant and very friendly. The waiting room is relaxing and quiet and has coffee and water available. I visited the Upper St Clair location and had my consult with Drea. What a fantastic lady! Extremely knowledgeable, but able to explain things in layman's terms for those who may not be medically versed or know much about the procedure. She has a fantastic personality and answered every question that I had. I look forward to visiting her for said procedure up at their Wexford location. I also found out that this location will be closed for about a month as they move closer to South Hills Village. They will be in the same shopping center as Nothing Bundt Cakes and Duck Donuts. Sounds like a dangerous move lol read more

I had facial fillers done about 3 months ago at Aqua Blu in Upper Saint Clair. I paid $700. Within 2 weeks the only sign that the fillers were ever done was a few hard bumps on the right side of my mouth. They went away. I called and was set up with a look/see appointment with the female PA who did the injections. She said that sometimes the body absorbs the shots fast, and it was my body's fault. The shots were supposed to last 2 to 3 years. Needless to say, I was very disappointed in the results of my procedure and the indifferent way in which my problem was handled. No refund/no redo--just a big blow off. Think twice before you do business with Aqua Blu. read more

Looking to get disfigured and perhaps permanently scarred - then go here for all your medical spa needs. This is a sham of a place. It might look all elegant and put together - but there's no substance, similar to the staff. If you trust a toddler with a hatchet or any type of dangerous equipment then you should be good to go here. They have no talent and no understanding of customer service. Do not waste your time going to this place, read my review for the Skin Center and do yourself a favor and schedule your appointment there with some true medical spa professionals. read more

Not surprised by the low votes here. The staff is completely rude, unknowledgeable, and unhelpful. If you're looking for a dermatologist, DON'T go here. They will charge you to tell you they can't do anything for you. Unethical place. Save your time, money, and sanity. read more

I go here pretty often for facials and such. They have a bit of turnover with their staff. I really like Amber the girl who does facials. She is nice and honest and doesn't push products on you like some of the previous people. Bonnie their laser person is fantastic! She is very nice and through with her job. They do need to be more customer oriented (desk staff/manager) and friendly. read more

This is the best dermatology and medical spa in Pittsburgh! First of all, the place offers everything from lasers to Botox, and if you are considering plastic surgery, they also have a plastic surgery division (Premier). I'm a huge fan of their services -- they are close to home, accessible, affordable, and they work. I have a number of friends who go here, and this place has dermatologists and PAs in Pittsburgh who actually understand the idea of looking subtle, natural, and in doing things right the first time. Hard to find in a city where it seems everyone feels they are qualified to open a medical spa and Botox center! Second, they offer a lot of skin care lines that are hard-to-find in Pittsburgh, and they know what they are talking about in guiding you through the lines. The products are usually medical-grade, though they offer natural-friendly products like Farmhouse Fresh that are still pretty good. I like the Skinceuticals products here -- they are always sold at retail (unlike some scammers in Pittsburgh who price above MSRP), always fresh, and always new. This is the only place in town I could find the Skinceuticals Lipid Restore Treatment, for instance, which just came out in Q1 2016. Bam, it was there. The staff is professional, knowledgable, and no-nonsense; they get it done, they answer questions, they follow up, they do it right. I'm a big fan and will continue to go here for all of the things that don't get easier with age! read more

I'm blown away! I got filler years ago and had swelling for a week. Zak did my filler and I have zero bruising or swelling. The staff is sweet and welcoming and my experience was great. Highly recommend! read more

Well, silly me I gave them another shot! Called in to make an appointment to see my dermatologist and she happened to have a cancellation that day so I booked it! I was told (several times) to go to the Wexford office, which was a little annoying because I live 10 minutes away from their office in Upper St. Clair but they wouldn't have been able to see me before mid-May otherwise. I get to the Wexford office. My dermatologist isn't there. She's in USC...where I live... I drove all the way back to USC and had to wait for an hour in their waiting room. No apologies, no coupons for future services, nothing. Just a half hearted apology, a half day wasted, and a lot less gas in my tank. I cannot understand how this business runs with such incompetent, and more often than not incredibly rude, people manning the phones. The only person that seemed to care about the fact that they gave me the run around was the new manager at the Wexford office. Will not be making the mistake of returning. read more

RUN THE OTHER WAY! BRian dropped the "F" bomb while was trying to discuss a procedure that was paid for, promised and not able to be delivered. a prior visit - robe was supp to be clean - found a used tissue in the pocket - YUK!! JESSIE was their massage therapist - the best. they gave her a hard time as she was sooo popular and they let her go. Go figure I abs. pos. do not recommend the spa services as it is really not a spa at all read more

This is hands down the only place I would go to for any plastic surgery needs as well as cosmetic needs . I have had experience in many areas ... nothing but excellent results . This is also where I go for dermatology for my entire family and extended family . read more

For Dr. Heil, when there is any touching of the patient or preparations done to the patient, it is crucial to ask or inform the patient IN ADVANCE that this will be done. Don't assume that the patient is 'Ok' with this. The patient has no idea what is next in the procedures or preparations before an operation. Some patients are much more aware, sensitive, or conscientious than other patients. If carelessness is shown before the actual operation, then how do you expect the patient to trust you during the operation? Also, Zakery Koban, physician's assistant, needs to slow down and not assume that the patient is understanding everything that he is saying. He may have had hundreds of patient consultations, but this does not help the patient that he is with at the moment. read more

This place is the worst. I had an appointment and while in the waiting room, they called my phone to tell me the laser was broken! They apologized that I missed their "earlier call". I assure you, there was no "earlier call". My phone was sitting on my desk all day. No missed calls. The blonde at the front desk must be someone's bimbo wife because she is terrible, mean and useless, yet still employed! Never will return. Sorry they have any of my money. Terrible. read more

I purchased a Groupon for a Photo Facial. That was ok. They gave me a list of other services and said that using the laser on my arms and my hands would be $175. Several weeks later I booked that service telling them the Groupon price that I had been quoted. When I appeared for my appointment, I was told that I was mistaken and the price was $195. Take it or leave it. I agreed to pay the $195. The treatment was short and I still had some large spots that were untouched. I called back to see if they would at least laser the four large age spots that were apparently untouched. I was told that would be an additional $175. I think this place is nicely decorated but the help is rude and I feel that I was badly ripped off. Pretty only goes so far! The woman who used the laser on my was Ellen. There are much better places who do a much better job with the laser and with customer service! read more

I really don't understand the low reviews. I've been to Acqua Blu a handful of times over the past couple months, and every visit was great! The two women who have done my facials and laser treatments have been very nice and knowledgeable. It's always nerve-wracking to think of someone putting a laser on your face, but they have been great and my skin hasn't looked this good in years! Prices vary depending on what you want; a facial is not going to be in the same price range as a tummy tuck! read more

Had a basil cell mole removed here. Still paying for it.. The Consultation ( five min or less) told me how the procedure would occur cost 250.00 thank god it was on my neck and not my face! Still paying for it around 1500. Put of pocket. Ridiculous, buyer beware! Run... read more

I am extremely disappointed in Acqua Blu Medical Spa's customer service. I booked two spider vein laser treatment for $159 in September after receiving a special discount via email. I gave my credit card info on the phone that day after discussing with receptionist of how this was such a great deal. I paid $600 in the past for these treatments at this business. I showed up for my appointment and was told that I owe the usual rate of $600. After expressing my concern the manager said the best she could do was give me the usual rate of $300/30min. Obviously my credit card was not run after that phone call. What a waste of time. read more

I have been going to Acqua Blue for a number of months now and I am really satisfied with my results. Both the laser hair removal and the IPL facial laser treatments have been great. Ellen has provided my services and has shown such professionalism and skill in her field. I would recommend her to anyone needing these services. She explained everything in detail before she began and was very patient and thorough which is important to get even and positive results. I will continue to go to this facility because of her despite being repeatedly disappointed in the front office staff. First let me say that they have been very friendly on the majority of my visits. That being said, I have shown up for an appt that I had on both my phone and home calendar , only to be told that my appt had been earlier in the day and that i could not be seen. On the next appt, I was asked to fill out all the paperwork for a new client despite the fact that I had been there a number of times and had already completed these same papers and nothing had changed. Apparently my folder had been lost since my appt just a week before. Next I purchased a "special" over the phone which was billed to my credit card for three visits. Each time I go, I am asked to pay for these services despite the fact that they are prepaid. Each time it has been an ordeal to "find and correct that on the computer" Overall a very nice, clean and friendly place that can hopefully work out some front office issues. read more