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ACR Mechanical

5.0 (1 review)
Closed • 7:00 am - 7:00 pm

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6 months ago

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American Family Appliance Repair - Dryer repair, belt and idler pulley replacement with generation 3 :)

American Family Appliance Repair

(9 reviews)

Do NOT use these guys. Listen to the one star reviews…read more I needed my refrigerator repaired and called American Family Appliance Repair because I like to support small local businesses and their website is all about being a family owned and operated. June 2-I emailed and they were more than happy to come and evaluate for $80. June 3-They arrived 2 hours late. When the technician arrived, he spent maybe 2 minutes looking before saying I needed a new compressor. At that point he asked for $600 upfront to order the part and install it. I just paid the $80 diagnostic fee because we were traveling and thought I should wait till we returned to fix it. June 4-The travel plans fell through and I called and paid the $600 using a credit card. June 11-They reply online saying they just ordered the part and will reach out to schedule the installation when the part arrives. June 24-No word so I send a message June 27-No word so I send another message July 8- They finally respond saying 2 family members died and can come at the end of the week on July 12 July 12- No show, no call. I call and text multiple times with no response After that, they no longer responded to any texts, calls, voicemails, or emails. I called my credit card company and they disputed the charge and credited me back the $520 ($600-$80). I called another local repair company (A&E Appliance Repair) who came out, looked at all the components and said he couldn't confirm if the compressor was bad because the cold control was not functioning. He replaced the control and everything worked fine including the compressor. Then he charged me for the work which was less than what American Family Appliance Repair charged. American Family Appliance Repair misdiagnosed the problem, charged me for the parts and repair upfront, and then ghosted me and never did the repair. I don't understand how these guys are even in business. If, for some reason, you call these guys don't give them any money until the work is completed. Learn from my mistake and don't call these guys. And don't confuse them with other businesses with similar names (there are a few).

Requested service for a freezer repair and a tech came onsite that day. He gave me a quote and I…read morehad to pay for some of the part purchase up front so I gave them a total of $200. Once the part came in, I received daily notifications that they were coming back to install the part but never heard anything. This went on day after day so long story short I never got the freezer repaired and after offering me a refund, still have not received one so I'm out of $200. Beware of this company!!!!!

ACR Mechanical - hvac - Updated July 2026

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