Service was prompt and efficient. Bryan did a great job explaining to us what was wrong and what…read moreneeded to be fixed. We will most definitely use Waterworks again!

Called for drain cleaning. Professional, knowledgeable, and fair pricing. I would hire them again.read more

Phenomenal service from a very knowledgeable plumber!…read more We have been struggling with a backed up drain for a few months, and although my husband is no expert, he tried to unclog it himself, which worked in the past, but this time nothing worked and the problem got worse and worse. He finally called Roy one day, and he was over at our house in Lexington within a few minutes and fixed the problem all within the 1 hour lunch break that my husband was on. Roy is a true professional and so experienced. He started working as a plumber at a young age and is really amazing at his job! We really appreciate that he explained what he was doing and taught my husband a thing or two if this problem happened again. He also gave us a 6 month warranty. We absolutely love the high quality of service that Roy provided, and his pricing is very reasonable! There is no one else we would go to at this point!

Really nice couple . Felt totally at ease and also felt I was not being gouged 100% recommend them…read more. Roy is hilarious perhaps without even knowing which is awesome . Work was done quick and very neatly !! ( yes, Roy I saw u wipe the water up ) thank you so very much

John was great! Very patient and detailed with my older parents. John ran a new line upstairs for…read moremain floor plumbing to a washer dryer combo. He was clean and tidy and gave mom and dad a rundown of all steps. He went above and beyond and installed the actual unit once all the work got done. I appreciated the communication and pics he sent to me!

John came in and absolutely saved the day! We had Hoover Plumbing over to help us clear out a…read morekitchen sink drain backup in our 3 year old house. They supposedly ran 75ft of cable to snake it - only to tell us it couldn't be unblocked with just a snake and we needed to do a $1500 jet power flush. I felt like they were giving us the run around, so I gave John a call - he came in personally on his day off and was able to power through the blockage with his cable. That's it! No add ons, or extras! John and his team are absolutely our primary plumbers from here on out, no question!

I started using Universal a few years ago, But luckily…read morehaven't needed them in awhile! The staff comes out quickly and will warn you about emergency charges vs regular. I appreciate the knowledge the workers bring, they usually understand some of the older setups I have in my house and what they are the way they are. The staff is respectful, always covering shoes and explaining everything really well. Prices may be slightly higher than other places but having an expert install things correctly the first time is worth it. This round I had them replace a basement toilet, fix a not working faucet and diagnose water pressure issues.

I called Universal Plumbing and Sewer for a leaking kitchen drain, and the technician quickly found…read morethe cause without trying to upsell extra work. The repair was completed neatly, and everything has been working perfectly since.

Ok so tried to get something on clearance and turns out they want 400 bucks to send something from…read moremichigan to nj which is nuts granted it's large but I've never seen shipping costs that high and I've had doors sent via shipping. that's trying to make money on shipping things don't bother.

They could not be more rude and in my opinion criminal. Contacted them after having difficulty…read morewith their website and was greeted by some of the rudest people ever, in their office as well as their owner Robert Sherwood who apparently owns Sherwood Landscaping of Almont, Michigan also. I wanted to buy American made so I persisted and I then tried to place the order online going to each item separately and putting them in the cart having opened each item in it's own tab and by the time I was finished wasting my time and went to check out they tried to charge me $345.00 shipping on $330.00 of product. If this isn't criminal I don't know what is. They sell on Amazon and an item, one of the ones I had in my cart, they have on their website for $45.00 they sell on Amazon for $80.00, this is how they cover the Prime so called free shipping since they sell and fulfill their own products. Seems like they have a decent product but they are driving people to their competition, even if their competition is China made they are 1/4 the cost. Good products which are difficult to purchase and rude people does not foster someone wanting to do business with them. Sadly I get the impression that they simply don't care.

They did an awesome job snaking out and re-piping our sump pump…read more Overflow pipe on the side of our home. Quick, efficient, knowledgeable, and very professional. Would definitely use them again!

Very impressed w the efficiency and professionalism of the company and especially Michael B the…read moreawesome gentleman they sent out to fix our issue. We've had issues in the past finding plumbers w experience w older homes. Michael had a group of pros at his disposal to inquire and get to the heart of the issue. Would highly recommend to any of my neighbors in Grosse Pointe!

We had a backup. Main line to the city hook up. I call Delta. Nice enough on the phone. Available…read morefor same day service . I ask how they charge. I'm thinking hourly? Service call? Flat fee for snaking up to 100'? The dude tells me they charge "by the job" Huh? That's not happening. You're not coming to my house, doing a job and making up the price after. I called 3 others. Quotes between $199 and $300. Hired Main Drain in Berkley. $200 for the snake. $100 for a camera. Exactly what they quoted on the initial call. They came , did their job, fixed the problem and left the place clean.

Efficient with the work. Everything ran well. I called with a concern and they were fast to…read morerespond. Price? I didn't do comparisons. But price was affordable for me. Knowing it was being done correctly.