I have not have issues with this company. The technicians have been professional and friendly…read more Unfortunately, in this last situation, I have called 3 times, twice I spoke to someone and another time left message. I am requiring about about a good faith $200 deposit I made on June 5th for what I was told was needed to reschedule a repair. Well, another service person came on June 23rd to fix the issue. But, the new repairman stated no work was necessary, it was an error. I appreciate the honesty. He said it was up to his supervisor to put in refund. Now, I would like my $200 deposit back. I don't understand why I am not being contacted or refunded about this issue.

My central air broke down about a month and a half ago. I had several AC companies come to my house…read moreand they were all crap. I saw 24/7 Air in the home mag magazine. From start to finish these guys are the very best!!! I called them and Ashley who works in the office st up an appointment for me right away, she was spectacular professional courteous and reassuring. Then Deatrick who is the Project Manager came out he was extremely professional thorough and explained everything from how long the new install would take, spoke to me about financing. Dearick is the man!!!! He knows his stuff inside and out!! And finally, a day later the 2 technicians came out, the job took a little longer that 5 and a half hours. The 2 technicians (Tyler and London) were outstanding. Courteous polite and most importantly they did an exceptional and outstanding job. If you need AC repair or a new installation like I did, Call 24/7 forget about all those other companies out there. These guys are the very best. Thanks very much to these 4 individuals. Hats off to you, And to the big boss or owner. Give them all a raise these guys deserve it!!!!

Lost the HVAC unit to hurricane Helene. It took awhile to get the permit but, once in hand they…read morewere here the next day! Great service, clean and courteous. Would definitely recommend!

Fast service. Polite staff. We were so thankful for their rapid response time and attention to…read moredetail. We look forward to seeing them annually for maintenance checks going forward.

I had Florida AC service install a Daikin Fit system into my rental. My previous unit was just…read morestruggling to cool the home for various reasons. So far my experience has been great. Tim has been communicative and their team showed up as scheduled for the install. I have not been out to the property yet to check everything out for myself but I am hopeful and trusting that they did a good job. I will try to update my review in the future to report back on any service that I get down the road and the aircon. Thank you for being so wonderful to work with!

Steven was on time, efficient, saved me thousands of dollars by replacing a part and flushing the…read moredrain line instead of trying to push me to get a new unit. I am very happy with the value of the service and the honesty given. He explained everything he was doing. Thank you, Steven!

Tom is very professional ,prompt and fairly priced. Very thorough…read moreOn time and does a great job

It's not often a business gets a 5 star review by performing NO work! I contacted Tom with a…read moreproblem with a possible blocked dryer vent on our 2nd story townhome. Tom kindly explained that he could perform a White Glove service but can't go up on the roof. This is a common limitation as I searched for businesses to help confirm and fix the issue. But Tom noted that there is a high likelihood that the vent was installed with a screen left in place - something the installer should have removed. Tom recommended I contact the builder, asking them to address the issue. Tom gained nothing by making this recommendation but I hope this review and my future business repays him and his company in some small way.

Always prompt! Great customer service. Excellent explaining what the issue is, and best solution…read morewithout pressuring the customer. Friendly service people.'

My mini split AC unit was not cooling. Noel was quick and efficient. Was prompt in responding, was…read moreable to accommodate me same day and after 7pm which I appreciated so much as this is a rental property and it was urgent. Took him about 30-40 mins and throughly explained to be the issue and what he was doing. I found pricing super reasonable. Would use his service again

The A/C in my condo quit working at one of the worst possible times, when the temp was in the 90's,…read morethe property was sold, subject to inspection, and the property inspector reported to the buyers that the A/C wasn't working! I looked online and found several A/C providers, and selected Air Express because they had excellent online ratings, their facility was located only a few miles from the condo, and on-line scheduling was available. I scheduled an appointment at a convenient time, and received a text that my appointment was confirmed. I'd scheduled a 10:00 AM appointment but the confirmation text clearly explained that the appointment was actually a "window" of time, and the technician would arrive between 8:00 AM and 12:00 noon. I get it. Unless you're the first morning appointment, it's impossible to know how long a repair will take because the technician won't know what repairs are required until they start working on the system. A repair might be as simple as resetting the thermostat, or as lengthy as removing an ant colony from the outside unit. (I know, this happened to me) I received a second text the day before the appointment as a reminder, and a third text the day of the appointment informing me the technician was on the way, his name was Braxton with a recent photo. Cool idea! The technician arrived shortly (within an hour of my preferred appointment time, and also within the "window" of time specified) and listened to my description of the concern. I asked if he'd mind if I watched over his shoulder, and he replied that was OK if I was open to learning about A/C systems. I enjoy learning, so that was OK with me. Braxton got his tools and gages, diagnosed the problem and gave me three different repair options. To his credit, he did not give me Option #4, which WAS a good option, which was "replace the whole system" . There was absolutely NO "upsell" pressure. I selected a repair option, and Braxton replaced the failed parts, rechecked the system to make sure it was working correctly, cleaned up, accepted payment by credit card, and emailed me an invoice and pics. Later that day I received another text thanking me for my business and asking if I could complete a (SURPRISE!) survey. I don't do Google or Facebook surveys because of privacy concerns, but I replied that I often do Yelp surveys, and would be happy to do one for them. I WAS surprised that there were so few Yelp surveys, but I was happy to add a few comments. Although my condo is (hopefully) sold and it's not likely that I'll need their services again, I HIGHLY recommend Air Express in general, and their technician, Braxton, in particular

Do your research. I went with 1 Mitsubishi 18,000 BTU mini split from Ahoy (Adam, the owner came to…read morethe give me the quotes). Cost $8,500. So many people told me I got robbed with the cost. Ok, shame on me. Then both times that I used my free maintenance (annual) check-ups, the customer service people totally screwed me up with the scheduling. Only good thing with Ahoy Cooling is Service Technician, Nik.

I highly recommend them for all of your HVAC needs. They are timely, friendly, and do excellent…read morework. Had a permit pulled with Hillsborough county and passed the final inspection with no issues. Very competitive pricing. Ask for Marlon!

Jay is the best. Always has our best interest at heart. Prompt and good communicationread more

The best Air conditioner company in New Port Richey. Best prices trustworthy and quick service. My…read moreair went out and I called a lot of places in New Port Richey they were quick and fixed it right away. Thank you so much.

Our AC abruptly quit on a Saturday afternoon. I knew that if I called on the weekend, it would be…read morepricey. I spoke with Eddie and he told me is would be $189 for the service call. Okay, for a Saturday evening, I get it. He said he would find a tech and call me back. Within 30 mins, he called and let me know Nick was coming to help in about an hour. Almost exactly an hour past and Nick showed up. He was friendly, outgoing and seemed pretty competent. He looked over the unit outside, then took a look at the attic at the heat pump. We then went into the house to check the thermostat. He seemed a little overly interested in our cars and items in the house, but I over-looked it. We headed back to the outside unit and he poked around. He determined that the run capacitor had failed and needed to be replaced. I thought it odd since the unit was installed by them a little less than 4 1/2 years ago (April 2022). He grabbed the part from his truck (personal, not a company truck) and swapped them out. He said that this "professional grade, quality part," would do the trick and they would guarantee it, should go out again. However, there was no mention of a time limit on it. This professional part was quoted to me at $320. Of course, I said, "OUCH, for that little thing!?!?" Nick said that it was normal and that he would do me a "favor" by knocking the service call down from $189 to $100. So, total bill for about 15 mins of work was $420. I TRIED to chalk this up as part of home ownership and central air maintenance. Well, turns out, I felt compelled to do some digging. Turns out, this "Professional Grade" run capacitor is sold at Home Depot for a whopping $8.59!!! You can imagine my angry surprise. I will definitely be doing some research on minor AC repairs for future reference. While I do appreciate them coming on the weekend and getting me up and running, AND I can appreciate a small business making a profit......but this felt like utter fraud. I really wanted to stick with Comfort Airz since they installed the system and my first check-up visit with Mark went so well. Now, I will be doing more diligence before calling them.