Took my car here for the last few years, had no issues, or so I thought My BF's car had been sitting & we got it towed here to get it looked at to see what needed to be done to get it running. They said the amount of work that would need to be done would have cost more than the car was worth. They were only charging $55 for the diagnostics which it thought was great. Owner said he knew a guy that might come look & make an offer to buy it. A week or so went by with my BF reaching out a couple times to check since we didn't hear back about the guy. I reached out & said I was getting worried about it & wanted to hold onto the title (they had asked us to bring the title in) until the car sold & could look into other places if the other guy wasn't interested. They did a complete 180 & demanded the car be off the lot that morning & that no one was going to buy "your blown up car". I was shocked considering there was no issue with it there when the other guy was going to come take a look. I told them I couldn't get it out right then, I was on my way to work. They then back tracked & said we were "no worries" & they've worked hard to go against the stigma of cash grab shops & wanted us to trust them. I found a buyer the same day (Wed) who was going to pick it up Sat. I went in to get the title & key that Wed night. They chatted about the car we bought from a place they recommended once we found out the car we there was no good, I paid the $55 for the diagnostics, he mentioned his guy still might come look at the car the next day (Thurs). I said I had a buyer & they could come Sat to get it. They said the car would be a liability being there until then (again, totally fine w/ it sitting there when the other guy was coming). I told them I would try to get it out sooner. I contacted the buyer to come sooner & he said that he could if he got a cancel on another. I told him please let me know right away & I'll make it work. I was looking into other places that might make an offer w/ pickup same day to get it out earlier. Friday around 2pm Nelson's calls & says the car will be impounded in 15 minutes. No previous warning! When we spoke on Wed they never said they were going to impound it if it wasn't out by such & such day/time. As mentioned, they had no issue with it sitting there when this guy they knew was going to look at it. I begged for 1 more day & reminded them the buyer was coming literally next day. They refused to budge & said "you think you can do whatever you want". Out of nowhere & uncalled for. I WFH on Fridays & rushed over. I had to pay for a tow to get it moved, when, again, it would be gone next day. I called the police at the recommendation of who I called for my tow, if the impound tow came & were going to try anything. The officer went in to talk to them & they said I can leave it there until 10pm. They knew the buyer was coming the next day so that wasn't helpful. Officer said they were going to waive their $35 a day storage fee (never mentioned until then). Now I think the "guy" that was going to look at it & Nelson's were going to try to scam us. They were cool until I wanted to hold onto the title & had a buyer. Didn't care about keeping my business. I would have been none the wiser & continued to take my car there for service if they hadn't done this. I never thought this was a cash grab shop until this, now I know. Just look at their comments on other negative reviews. I guess I'll get a rude one too. read more