Stopped by this hardware store to get some keys made. The staff was super friendly and really nice,…read morewhich made the experience pleasant. Unfortunately, one of the keys didn't work, so it ended up being a waste of money. The store is a bit far for me, so going back to have it fixed wasn't worth it, especially with gas prices. It was easier to just take the loss and have it remade somewhere closer. That's the only reason for the four instead of five, because their customer service really was great.

When you can't find what you want at Home Depot or Lowe's don't give up yet! Stop in at Hank's…read moreHardware. If he doesn't have it, no one does! Our local HW store has it all and then some. Visit their builders center for great ideas on remodeling. A great experience just browsing.

Excellent and friendly service. Aaron has done two key fobs for me. He was knowledgeable,…read morethoughtful and kind.

Great hardware store! Great staff! Very happy with my purchase, and it's very comforting to know…read morethat they carry replacement parts for the lawnmower I purchased, at what appears to be a reasonable price. It was my first time visiting an Ace Hardware store, and the experience was very warm and customer service oriented. The minute I entered the store I was welcomed, and offered assistance with my shopping needs. Once, I selected the product I desired, Max assisted me with the purchase, and even loaded the box into my vehicle. Will definitely revisit for future home and garden purchases. Highly recommend.

The service of Mr George in plumbing and Mr Michael in lighting = top notch. Experts for sure!…read moreTook a trip back. Ed in flooring is a boss

Garbage company that has idiot employees to boot…read more I ordered a tool set for delivery. It consisted of a full set of SAE and metric wrenches. That set was out of stock so the shopper brought me an SAE set and told me the employee in the tools section told her that metric and SAE are the same exact thing. What? I proceeded to return the tool set to Lowes. It's been upwards of a week and I never received a refund to my card. They must really need the $40. I have only ever frequented this store because it's three miles from my home which is about seven minutes driving time give or take so definitely convenient but every single time, you can't get help and if you do, you're given wrong information. Guess that's why there is the running "joke" about never getting "any assistance at Lowes." I'll stick with Home Depot. A lot further but at least I get my refunds and their employees are knowledgeable.

Been shopping at HD for long time and seen lots of their help come and go. This is long overdue as…read morethe people Devon (c-service), Danny (pro) and Vickie (cashier) have been there for some time. These three individuals in particular have been so reliable, knowledgeable and committed to helping every time I enter the store on Temecula pkwy. Some employees take control and some employees collect a paycheck. Not everyone is gonna work at HD the rest of their lives and that is OK. Devon, Danny and Vick might not be there 4ever either. What I do know is if I got a question, they answer it with no bull. If I have a problem, they fix it or help me to fix it. If I am having a day, they have a kind word and/or a smile. As I said before, I don't know if they will be at HD forever but, I want them to know how much they have been, are, and will be appreciated going forward. A couple others I would mention that I have found to be exceptional help are Matt in paint, Jose and Joe plumbing, Emily C-serv, William hardware, Tammy in plumbing. Lisa pro. Mark lumber. I would like to thank them all for being there. You guys are AWESOME! Jack Geier Badger Home Repair.

A couple of days ago we went to Home Depot to buy blinds for our window. We knew exactly what we…read morewanted and asked an associate to cut the blind for us. He did, but when we got home the blind was uneven and damaged, completely unusable. The next day we went back to return it. At the return desk, after explaining what happened, the associate had the nerve to tell me that once a blind is cut it cannot be returned--as if we had done something wrong, when it was Home Depot's own employee who cut it incorrectly and damaged it. She then said they "usually don't refund cut blinds" but that they would do it "this one time for me." That attitude was incredibly disrespectful and unprofessional. Customers should not be blamed for a mistake made by Home Depot staff. Shame on you!

I usually go here if I don't want to spend much on tools that I'm only going to use once. The store…read moreis clean and organized; however, the lines are always long. I don't know if it's because the system is slow, or the employees are. The employees are nice, but I just wish the checkout process was quicker, especially if I want to go in and out.

Do not shop at Harbor Freight in Murrieta if you value customer service. This was one of the worst…read moreretail experiences I have ever had. Before driving to the store, I called at 1:36 PM to confirm a 24 gun safe was in stock and to verify it could be loaded into my truck. I was told to arrive at least 30 minutes before closing and they would load it with a forklift. I arrived at 7:00 PM, a full hour before closing, only to be given the runaround by the supervisor, Angela. After wasting my time, she finally admitted that she was not experienced enough to operate the forklift and told me to come back another day. That was not an option. I had borrowed a truck, driven hours through traffic, and spent over $75 in gas based on the information their employee provided. Instead of taking responsibility or finding a solution, they showed no concern for the inconvenience or expense they caused. I ended up calling two handymen to help load the 380+ pound safe myself, costing me even more time and money. I decided to wait until the next day and speak with the store manager, Tim, hoping he would make things right. Unfortunately, he was no help at all. He offered no solution, no apology, and no effort to address the situation. That conversation confirmed to me that this store has serious customer service and management issues. By the end of the experience, I would have been better off buying the safe from Turner's or Costco. Poor customer service, poor management, and no regard for customers. I will never shop at this location again and would not recommend it to anyone. Also After being told they could not load the safe because the supervisor claimed nobody was available or qualified, I had to spend additional time and money finding my own help. This photo was taken during the ordeal. Forklift operator leaving the 380+ pound safe on the ground instead of loading it into my truck as promised.

The guy at the counter speaks really bad English. I couldn't understand anything he said. I ended…read moreup not realizing I purchased a part with no warranty.

I am a licensed contractor in Temecula and I am remodeling 2 bathrooms, and a kitchen. I went into…read moreFergusons to try to match plumbing that my customer wanted to purchase through Home Depot. I have been in construction for over 35 years , I have pretty thick skin, but this guy was very rude, the guy behind the counter could not be bothered, offered no help. Pretty much told me he didn't want my business. I hate buying from box stores, but Ferguson sure makes it easier to by from them.

We were thinking about getting our kitchen REMODELED so we searched on YELP and Home Depot actually…read morecame up on TOP of the list so we decided to check out the MURRIETA location... CABINETS: 8/10 They had a few rows of cabinets with shaker and wood framed options. There were also some floor samples and a few kitchen demos as well. However, we were just SHOPPING and BROWSING on our own because everyone was occupied and none of the staff greeted us or asked US if we NEEDED any HELP... VALUE: 8/10 Prices are reasonable. There were quite a few selections of Quartz and Marble countertops. I was looking for a countertop with very subtle veins so it was quite a challenge to find that... If you enjoy SHOPPING on your own with no one to bother or help you out then, this is the place for you!! We were just looking for materials so we didn't mind browsing on our own because we already have our OWN contractor... Home sweet Home Depot we might be back OR we might just go to LOWE'S!!! Thank you and have a nice day!!!! PARKING

Horrible Rental Experience, or lack thereof…read more Three days in a row, asking for a rental that is in front of our faces. Loss of time, money, and wages. And a waste of employee

We generally place and complete our orders online, then proceed to the designated pickup area where…read morethe gate opens upon arrival. A staff member promptly and efficiently loads the order directly into our vehicle, making the process seamless and convenient. The establishment offers a strong and well-curated selection of products, and the staff are consistently professional, courteous, and helpful.

Tractor Supply is a great store for anything agricultural. Feed for animals, machinery for farms,…read moregardens or even a ranch as well as what brought me in the store, which was to purchase pellets for my smoker. They don't have a large supply of items for cooking outdoors but what they do have is priced good. The store can be confusing but staff are there to help out. Always watch for sales as some real bargains can be found. We live near the wineries and various equestrian ranches so this place is pretty popular. It has its place in our community.

I'd like to give a shout out to SHANE, an outstanding customer service representative at the Lowe's…read moreCustomer Service desk in Murrieta. Shane went above and beyond to help me resolve an issue with my license plate on my vehicle. I needed some new screws. The ones that were in there were so incredibly hard to get out. Shane went outside and went above and beyond to get the problem solved. Shane figured out the correct metric screw size that we needed in the hardware department . Then went back outside again in the parking lot to make sure they fit on my Mercedes-Benz. The screws fit beautifully! Thanks to Shane, I have a nice and secure license plate + frame now. Shane is a real asset to Lowes home improvement store. A+

Tools! Lowe's is my favorite location for all my tools s, whether it's auto, household or garden…read more My favorites are DeWalt for my DIY jobs and Craftsman for auto or jobs requiring sockets and box wrenches. But there are many brands and Lowe's carries all of them and around the holidays you can get some great deals! "Buy a tool get a tool" or great discounts. Great place, and the staff are very knowledgeable and helpful.