The service of Mr George in plumbing and Mr Michael in lighting = top notch. Experts for sure! Took a trip back. Ed in flooring is a boss read more

Lowe's Home Improvement - Content sharing site - Hardware Stores Near Me - Temecula, California

Garbage company that has idiot employees to boot. I ordered a tool set for delivery. It consisted of a full set of SAE and metric wrenches. That set was out of stock so the shopper brought me an SAE set and told me the employee in the tools section told her that metric and SAE are the same exact thing. What? I proceeded to return the tool set to Lowes. It's been upwards of a week and I never received a refund to my card. They must really need the $40. I have only ever frequented this store because it's three miles from my home which is about seven minutes driving time give or take so definitely convenient but every single time, you can't get help and if you do, you're given wrong information. Guess that's why there is the running "joke" about never getting "any assistance at Lowes." I'll stick with Home Depot. A lot further but at least I get my refunds and their employees are knowledgeable. read more

We went to Lowe's yesterday to look at blinds. As soon as we got to the blinds section, the associate helping us immediately started talking about solar instead. We were there for blinds and had no interest in solar, but we were still bombarded with solar information and pressured into it. The associate even told us that when the solar salesperson comes, we should offer them coffee or water. That felt extremely inappropriate and pushy, especially since we never asked about solar. Unfortunately, my husband ended up making an appointment even though we didn't want solar. Now we're trying to cancel the appointment because we do not want solar, but no one answers the number we were given. We also tried calling Lowe's directly and no one answered either. This type of sales pressure is frustrating and feels like harassment. Lowe's needs to stop pushing solar so aggressively and make cancellation easy when customers are not interested. read more

We purchased a bathroom vanity/sink and paid for the installation. Extremely poor communication from the beginning - after 3 weeks of trying to get the installation scheduled (including having a Lowe's contracted construction company coming out to do measurements), I was told that there wasn't a code in their system to do the installation after all and there was nothing they could do. I spoke to about 5 different associates before knowing they couldn't do the installation and they all told me something different - and at the end of the day - it couldn't be done. Professionalism and customer service is non-existent at this store and I will not shop here again. read more

Mr. George in plumbing was very helpful and courteous! He even referred me to a local hardware when the item I was looking for was not available. read more

I've been working on some home improvement projects and compared to other Lowe's, this has the best and greatest Customer Service and employees among all the others. The employees are very helpful and knowledgeable and go out of their way to be friendly and supportive. They listen carefully and really engage with you to determine the best solution for your situation. The employees are professional and cordial and really care about their customers. The shelves are well stocked and organized. The store is clean and neat. And there are some unique products that other hardware stores don't have. Wow!!! read more

Lowe's Home Improvement - Whaaaat?!!! Wow - Hardware Stores Near Me - Temecula, California

New project in the backyard! Requires pavers and muscle! First business at hand was mowing the front, side and rear lawns, trimming the palms and hedges to restore my yard to its natural beauty. Spent time in Lowe's getting the necessary products from the garden center. read more

See all

Love that they have what I am looking for when I come in. I've been collecting the butterfly garden stakes everytime I come because they are just so cute in my garden. Then I found the 3 color Calla Lillie's perfect for my garden can't wait to plant them. I was greeted upon entry and staff seemed happy and helpful. I love that Lowes offers military discounts, it really helps upkeep my garden every season. read more

See all

Sprung a leak under kitchen sink. Took photos and went to lowes. Summer referred me to George who had helped me find items before. He reviewed the photos and agreed that a new washer/seal was required. He showed me the location. Both George and Summer deserve a 10 here! Thank you both. read more

So sad to find a chunk of brick inside my bag of Kamado Joe's Big Block charcoal. It's not cheap but it's one of the best for my kind of Argentine style "parrilla". Whoever is in charge of quality control at the company needs to take a good look because weighing down charcoal with rocks and bricks is fraud. read more

Lowe's Home Improvement - Bag of Big Block charcoal. - Hardware Stores Near Me - Temecula, California

See all

Hardly come to this location as it's out of my way, probably only a few visits in 10 years. Stopped by to get some plants because I was in the area and when we got to self checkout as it seems to be the only option now (besides lumber and garden) but, there was only 4 registers open and 1 employee (Sharon) manning the entire checkout area. 2 customers at separate registers had red lights on waiting for assistance on top of myself. Sharon held it down trying to call for backup from garden a few times before anyone showed up. In the meantime, there were two whole lines formed behind me spanning across the walkway and aisle, everyone impatient, frustrated and throwing dirty looks at me for "holding up the line" which was not a good feeling. Another worker finally came through to open up the other side of registers. One of my plants had an incorrect tag that wasn't scanning so I had to wait for someone to pull up a sku number (still labeled it incorrectly, it's an alocasia not a ficus) so I could checkout again. It was such a hot mess that it makes me want to avoid this location at all costs. read more

Lowe's Home Improvement - A philodendron ring of fire and an Alocasia silver dragon - Hardware Stores Near Me - Temecula, California

See all

Very well-stocked! Everything was fairly organized and the prices are reasonable. I came by to check out the paint colors available and asked for a paint sample. I wasn't sure if they had my color, but the workers were able to mix it up for me perfectly. The people there were really knowledgeable and it took less than 10 minutes for it to be ready. The cashier, however, was quite the opposite. I had a coupon code via the app, but she had no idea how to scan it. I tried explaining it to her, but she just wouldn't listen. She called someone over to help and we finally got it scanned. A bit of a hassle, but not a huge deal. Will be returning in the future :) read more

Lowe's Home Improvement - Paint Colors - Hardware Stores Near Me - Temecula, California

See all

I love this place! I didn't know they just open up here in Temecula only 1yr. Andrew and Ali are kind and honest. They buy and sell phones & fix them. The owner Ali is truly a hero. I heard how he treats his employees. He speaks respectfully and kind to staff. I won't go anywhere else! If your new 10% off tell them I sent ya read more

See all

Definitely not the same. They are quick to sell something but do not back it up. Customer service sucks!! read more

Bought 10 x 10 wood shed great price looks like a barn! Will see how easy it is to assemble read more

Lowe's Home Improvement - Hardware Stores Near Me - Temecula, California

10 minutes for someone to show up to help me find the right light bulb, I brought it with me. Lady didn't even know what light bulb it was, and I had to explain to her the candelabra base and that B10 bulb was too big. We opened like 5 boxes and nothing. She didn't even search on her phone or ask for help. read more

Went in to get supplies to paint my room. The assistant in the paint section was great and very helpful and gave us great tips. What made this trip sour was just how pushy a different assistant was. As soon as we stepped in this gentleman was right in our faces asking to give us "free water tests" told him no thanks. "But it's free" "no thanks" "what? It's a free water tests. Who doesn't need a free water test??" "NO THANKS" "can I ask why you don't want a water test?? It's free. Everyone needs it". Didn't hear him being as pushy to any other person who came in after us so idk if he just thought we would give in if he kept taking our no for maybe. Really left a bad taste in my mouth. I don't really blame him I feel like management is probably down his throat about giving out these amazing free water tests. But they should realize that a pushy salesman does not equate to a charismatic one. read more

The sales associate was very helpful and even assisted me in loading my purchase in my truck. It was a pleasant experience.

I had an issue with a $1000 sale item I bought and raised my concerns with Tyler and he proceeded to talk with the Manager Chris and he agreed to take care of me and save some money in the process! Customer service can get lost in these big box stores but not here at this Lowes! These guys will take care of their customers!! Thanks guys! Appreciate it!! read more

We came to Lowe's and Matt greeted us, he went above and beyond with helping and guiding us to make the right decision. We went with exactly what he suggested with the grout for the tile and the rock tiles for the fire place. He did not seemed bothered at all but really seemed to listen and care about what we were looking for. Matt makes Lowe's a better place to do business. When we were checking out we were also greeted by Maria another excellent associate Maria was also very helpful and cheerful. Excellent team Lowe's keep up the great work. read more

I would give it no stars if I could for installation process for carpeting. The measurement was done twice at my request because it was not clear what closets were included. They still got it wrong and they had to come back again to install more carpet. More disruption of our life. Customer service and communication poor at best. When I complained about it after, management reviewed this fiasco by themselves without me, and offered me $100 because the job was done on time. I was so insulted by this I told them to keep it because they apparently need it more than me, They didn't even get the basis of the complaint right. I never complained about the total elapsed completion time. read more

Ordered a sprinkler controller and 3 pack of soil sensors, came to pick up, and there was only 1. Not only did they take my money, but the assistant manager Valerie was terrible, rude, and tried to gaslight me. Terrible customer service. read more

Appliance department is unhelpful and products show up damaged. Managers avoid customers. Amazon will win this battle or go to Home Depot. I use to like Lowes but the people they now employ seem like they hate their job and their customers that pay their checks. Bye bye on to somewhere new. read more

These stars are specifically for Deb in electric.. my boyfriend and i must've spent hours at this lowe's today.. back and forth, back and forth- we just couldn't figure out the item we needed but each time we showed up Deb was there and on point.. matter of fact, this store would be an embarrassment without people like Deb there; knowledgeable. genuinely helpful and friendly. chief among all, she wasn't giving up on us.. smiled when she saw us tracking back; compassionate greeting and everything. The rest of this stores staff behaved lazy and straight up unprofessional. Asked for the store manager but realized she happened to be one of them. yes, glasses, hair in a loose bun watching her associates at the next register blabbering about.. an associate was seriously yelling out something like "what's happening, what's even happening right now?" regarding her register or the line of people, not sure - just terribly unprofessional; Note: it's a hardware store. Glitter nails aren't functional!! Complaining to herself that she can't grab cash from the register properly to give change to customers!?! investors would be appalled - bottom line is, if i come back it'll be because i can trust that Deb will make sure we're taken care of. read more

This review is for Julio in the plumbing department. My husband and I were tackling our first major DIY project that involved a new vanity and faucet in our bathroom. We ran into several issues with not having the write size pipe. As I stood in the plumbing aisle staring at a bunch of plastic pipes that all looked the same, Julio appeared with a smile and expertise to share. Not only did he help me find what I was looking for, but he went above and beyond to inform me that what I was trying to do wasn't *really* the right way to do it. He explained the right way of doing it and helped me find all of the items needed the right way. He helped on more than one occasion. We had to return back to the store for more hoses and there he was again, gladly handing me exactly what was needed. I am happy to report that the new vanity is installed and the water is running with no leaks. Thank you so much, Julio. You are appreciated! read more

Lowe's Home Improvement - Hardware Stores Near Me - Temecula, California

They put you on hold for 20 minutes every time I call them they hang up can't get my blinds delivered All measured just waiting for install I asked for a manager but Carol said he was gone for the day. Terrible customer service read more

Lowe's always has what I need to conquer my honey do list that grows each day thank you guys !!

I purchased 2 Rosemary plants from this location a month ago one was $9.99and other one was $5.99 no matter what I did. It was not liking the location, so I couldn't grow it the way I was thinking it would. I decided to return it. I think I pay Cash because none of my cards work when I try to look for it. After talking to the manager, Barbara. She informed me that she's not going to return it or give me any credit or exchange. She was extremely rude and told me,how do I know you purchased it here, implying that Istole.it... extremely rude no customer Service ,Barbara acted very unprofessionally. I left those plants there without any refund and I'm disgusted the way ,I was treated in the store. Very disappointing, and I'm a long, long time customer read more

Beth that works in returns by far one of the most unpleasant, bitter people I've ever encountered, I had a situation that required a Manager & when Jill the Manager on Duty decides to show up 10 minutes later was rude laughed at me and told me my item could only be returned within 48hours when they clearly have a sign that says 30 days read more

Lowe's Home Improvement - Hardware Stores Near Me - Temecula, California

Ryan was very helpful, thankful for his assistance as it made my trip to Lowe's smooth and effortless.

I like this store, but definitely go during the day. There are more associates available to assist when needed. The second reason I recommend going during the day is the parking lot trees block out so much of the parking lot lights and it's kind of dark. My wife doesn't go here when it's dark. Highly recommend that management looks into this and trims the tree so they are not so low and not blocking the lights. read more

You seriously need to do a customer service training with your employees, We went there this afternoon only to be told we don't have it , did not even check if you have any in inventory, and then we went to get a water filter and when we checked out was told we don't give military discount for the item, so frustrating we didn't the item because we know that Home Depot gives military discount. Really bad, bad customer service experience. read more

Customer service lacking ! Ordered in the store a washer / dryer. They forgot to include stacking kit. Delivery and install guys showed up and couldn't install. Went back to get stacking kit and redo install. Then the guys came back, they couldn't do the install because they said I needed a different hose. Went to Lowe's and they said it's the correct hose. But there can't rebook install. Gave me a number to call! Called the number and was told they can't do it. So now we have to spend close to $400 for install! I'll never again shop at Lowe's! I'll get my appliances elsewhere! We even tried to speak to a manager and they wouldn't deal w this! This Lowe's fails ! read more

Love Home Depot. We can find almost anything we need for some home improvement or gardening. My husband loves to hang out here while I hang out at the plants section. They sometimes have some great options for indoor house plants. Although some can be over priced, they tend to have a few that's decent. I LOVE their plant warranty. You can return it or exchange within a year if your plant dies. Must have your receipt tho. And huge plus on military discount. Always great service. Staff is always friendly & helpful. read more

See all

If you are considering replacing your interior or exterior doors, I strongly urge you to avoid Lowe's. We began our project in January with a salesperson named Ryan, who, like many, made the initial process sound seamless. We paid $8,500 for a new front door and ten interior doors - and that's where the problems began. It is now June, and our project is still incomplete. We were promised one thing and delivered another. the doors arrived with incorrect hardware, noticeable gashes on the interior doors, and a deep scratch on the front door. We've been living without proper door hardware for over four months. Despite repeated follow-ups, we've experienced countless delays and a lack of resolution. We have asked for our money back, but Lowe's continues to dodge accountability with empty apologies. At this point, an apology means nothing - it certainly isn't worth $8,500. Do yourself a favor: go with a company that delivers on promises, communicates clearly, and values professionalism and timely service. Lowe's has been nothing but disappointing. read more

Two visits after additional purchase of gutters - 70 mile round trip each time. Bough gutters with hardware - (end caps) that didn't fit. A kid who had just started working that week was the one who said "Oh yes, they told me to tell customers about that. The supplied hardware doesn't fit the gutters." Amazed, frustrated, annoyed, disappointed. Will return the lot and will go back to Home Depot which I have been avoiding due to the alarming politics of the owner.. read more

Horrific! Don't even know where to start. Let's just say that Lowe's needs to get there shipping dept in order! Don't have a clue! Also customer service totally downhill. Always thought Lowe's was better then Home D! Guess not! Prices are way too high! They stopped using bags all together. So if you have a ton of stuff you have to dump it in your car. Doesn't make sense. Never again at least not this location! read more

Service was great! I believe the gentleman name was Chris who worked in the irrigation department, really new his stuff. He gave me a couple options on a repair & reducing problems I had with minimal working space. Having knowledgeable employees in the the right departments really helping customers. Thank you for not having to walk around the entire store or wait 15 mins to get help! Pool supply company quoted me $36 on parts, spend less then $16 at Lowe's. read more

Lowe's Home Improvement - Job site, Murrieta CA - Hardware Stores Near Me - Temecula, California

I have not had any issues at this location. No issues on returns or customer service. I appreciate the fact that they have parking for Veterans and also provide discounts. Added bonus is that they are located less than 15 minutes from my house. read more

Lowes is my go to for most of my houseplants and gardening supplies. There is always a nice variety of houseplants at reasonable prices and this location is less than a mile from my home. We have purchased appliances and other household and home improvement items here and are very pleased with the level of customer service we receive. Most of the employees we encounter are pleasant and helpful. During our last couple of visits, my husband and I have had the pleasure of having Amy help us at checkout. She is always friendly, helpful and definitely leaves us with a positive shopping experience. We were so excited to see her picture on the wall as employee of the month a few days ago. Well deserved! read more

See all