We are a small assisted living in North Lincoln. we had a broken garbage disposal, causing pipe to leak under sink and spray water everywhere. I called after lunch to ask for a plumber to come when they could being the afternoon of a three day weekend. within 2 hours the plumber was here and the garbage disposal was replaced. Excellent customer services and Zach the Plumber and Katie the receptionist were very professional and kind. Thanks Action Plumbing your amazing read more

We got excellent service on both our plumbing and furnace service from John and Alec. We called yesterday and both service people came today. Needed a new kitchen faucet which was making sink unusable. John made a call, got a faucet for us and replaced it in no time. Alec changed our furnace filter and checked out our humidifier. Did not have celluloid part needed it's too old, so is checking to see if new humidifier is needed or if part is still available. Great service from honest service providers. Only in Nebraska! Highly recommend them. Pat and Ken Cheloha read more

Excellent service. Replaced my water heater within 24 hours of my call and was the lowest price of the 3 businesses I contacted.

Action Plumbing Heating & Air Conditioning is the kind of business that you want to work with. I probably don't need to say more but I will: I am from out of town but my 93-year old mother lives in Lincoln. Her air conditioning went out and Action made a special effort to get to her that same day even though they were booked solid for the remainder of the week. It was decided that she needed a complete new unit ( her original A/C was over 50-year old - so no surprise there!) therefore Action provided an estimate for the equipment and labor. But just to be sure we contacted Bryant Heating and Air and they tried to scam my mom by saying that her unit was undersized for her 900 sqft home and they would have to put in new duct-work, which meant tearing off the sheetrock and that she would need to have a new electrical panel to support the larger unit. Action Plumbing gave her a fair estimate for all work to be done using a unit that fit her small house, using the same ductwork and electrical panel. Duane and Randy were out to install the new unit which required a lot of retrofitting to make the new unit fit. These gentlemen were both courteous, knowledgeable and worked very hard to make things just right for my mom. The general manager, Tom Heffner, came out to meet my mom and I and to make sure everything was done perfectly. I can't say enough good things about Action Plumbing and their employees. The kept their word - arrived on time and their invoice amount was for the exact same money as their original estimate. read more

Back in March, our furnace stopped turning on, so I called Action to come out and fix it. They were very responsive and came out right away. The technician who came out told us we needed a new ignitor, replaced it and charged us $146. If anybody remembers the Spring of 2012 in Lincoln, you probably remember that it was a very warm spring. It was cold enough to use the furnace when it went out, but it quickly got warm (and stayed warm) that spring and we never needed to turn it back on after the technician fixed it. I remember thinking it was a little ironic that we had the furnace fixed and it immediately got warm. When it got cold the next fall, we tried to turn the heat on and again the furnace didn't work. So we called Action again and they came right out. This time the technician "cleaned out some cobwebs" and it seemed to be working when he left. The second visit cost us $102.50. We went to bed that night, woke up the next morning and it was freezing in our house, the furnace was apparently still not working. So we called Action again, and they sent a technician out to fix the problem. Again. This technician noticed we had a new ignitor installed back in March and told us it looked like the ignitor bracket wasn't correctly installed, which was causing it to malfunction. So, I will not use action any more for two reasons: the first is that their technicians apparently aren't skilled enough to install parts correctly (first visit) or diagnose a problem correctly (second visit), which cost me time, money and frustration. Not to mention a few cold nights. The second reason I will not use Action again is because they didn't try very hard to make the situation right. They didn't charge us for the third visit, but were unwilling to give any credit for the second visit even though the third technician told us the part was installed incorrectly in the first place. I understand that there was a lot of time between visits and a lot can happen during that time (even though we hadn't used the furnace at all), but the thing that really gets me is they were fairly unapologetic about the situation. Since I was told the part wasn't installed correctly, I wanted a full refund for the second visit, but I would have been happy if I got the impression that they cared and still wanted our business. I received none of that. There are a lot of choices in Lincoln for my Heating & Plumbing needs and given my experience with Action, I will be going elsewhere. read more

Could not be more pleased with the service and responsiveness we receive from the team at Action! We have used Action many times over the last 10 years from replacing outdoor plumbing on our sprinkler system, installing a new water heater, installing CO detectors, or simply comb and straighten the a/c condenser fins, I've always had a great experience with Action. read more

Action did a little re-plumbing for me; the job was done quickly and neatly for a good price. I'm putting these guys in my contact list for further work. read more

Since we moved into our house, we have had air conditioning and heating problems. After our bills being sky rocket high and our house not cooling or heating very well, we decided to try a different company and give Action a call to see if they could figure out what our problem might be. The technician came out right away to do a diagnostic test. While the technician was here, he found 2 or 3 mistakes that other companies had made which were causing our system to not work as efficiently as it could be. After fixing these mistakes, I already noticed a difference that afternoon. What I liked best about Action was that the technician was very honest and gave me all of our options and then let us make the decision about what to do. He didn't just try to sell us a new unit which he easily could have done considering our system is 22+ years old. After the diagnostic test and after making a decision about how we wanted to proceed, the technician was back out to follow through with our request within 2 days. They were professional, efficient, informative, and friendly. They are also very clean. The technician had to work both outside and inside, so he wore special booties to keep from tracking mud through our house. I was very appreciative of this and have never seen a company do this before. We have worked with other companies and personal businesses in Lincoln and Action definitely stands way above the others in their professionalism, knowledge & honesty. They are a family owned business, and they aren't going to just try to make a sale but rather they have the customer's best interest in mind. I highly recommend Action Plumbing Heating and Air. read more