If I could give these people a ZERO star I would! I purchased a John Deere 5065E with an 8' cutter…read moreattachment, front end loader and forks around a month and a half ago from Ag-Pro in Cartersville totaling around $73,000.00. After the initial purchase it took a week for delivery in order to attach the front end loader and have everything setup with everything in stock at the time of purchase. Upon delivery it had under a quarter tank of diesel, the delivery driver and sales man didn't bring any keys for the unit nor did it come with an owners manual (which I'm still waiting on the owners manual). When the tractor was initially delivered, they failed to bring the forks for the front end as well which I had to call multiple times to find out when they would deliver them. The PTO clutch in my other tractor went out and it was time to upgrade models which is why I decided to purchase the 5065. A couple days after delivery I had an opportunity to mow the grass which was in desperate need. After 10 minutes of mowing half the cutter came detached from the tractor where they failed to install cotter pins (guess it's my fault for failing to do a thorough inspection of the service departments work). This was aggravating to say the least. After getting the cutter reattached, I continued to mow only to discover where they ran the hydraulic lines for the front end loader was poorly secured and the 45 degree fittings were angled wrong causing my front wheel to snag on the lines damaging them. I called the dealership and explained the situation. At this point I no longer wanted to deal with the salesman and spoke directly to the manager. I was in the process of going out of town and the manager assured me they would pick the unit up and have it taken care of by the time I returned (one week from the time we spoke). Upon returning from my trip I received no updates and decided I would follow up. After speaking with them they told me the hydraulics were fixed and they were just waiting on the replacement bowl for the cutter that was bent (this caused massive vibrations to the point where the cutter was unusable). Two weeks later they delivered the tractor today, the same day this review is being written. To put this in perspective, I was able to use the tractor 1 day for a total of 8 hours and 30 days later they brought it back. Before offloading the tractor today I did a brief walk around to see how they fixed the issues that were addressed. Immediately I noticed the hydraulic lines for the loader weren't right, if anything they were worse than before! I took a video on my phone where they weren't even secured to the location where they attach, you could just jiggle the lines around where they didn't tighten the nuts, nor did they re zip tie anything back from where it had torn off before. These people told me the hydraulics were fixed and they were just waiting on the bowl for the cutter when I called earlier in the week for an update which was a blatant lie! I told the driver not to unload the tractor and to return it to the dealership until it was fixed. Later today they delivered it a second time. The hydraulics were re-secured dropped off. After walking around it doing a more thorough inspection I found ANOTHER cotter pin that's missing! I will never do business with these individuals again. I have never experienced worse customer service in my life and I buy a ton of equipment! The fact that I'm taking this much time out of my afternoon to even write this review I hope will tell you something. They were quick to sell, however your on your own from there. Still no owners manual to this day. I hope this review saves someone else from falling victim to their unprofessionalism.

Absolutely worst experience ever. Bought a 3032E with a loader from this company. Loader uncurled…read morefrom day 1 even without a load in it. Took tractor back and they wanted to rebuild the cylinders. I refused for them to rebuild parts on a brand new tractor so they supposedly replaced them. DID NOT FIX THE PROBLEM. Took tractor back to be fixed and now it is "out of warranty." They will do nothing without me paying them money. They will not even diagnose the problem to see if it is a cylinder or valve. Terrible customer service. Terrible communication. They don't follow up and frankly don't seem to care. Look at all the negative reviews for this Ag Pro. Do yourself a favor and go to another dealer!! I took my business to Dalton Ag Pro and they are professional and there to help. I had so many issues with Cartersville dealership that I cannot even put in this review. Trust me, don't use this dealer!!! Want all the details about how bad they are and m,y full story, email me. There is a reason that there are so many bad reviews for their dealership. If you really dislike someone, refer them to Cartersville AgPro. ALSO, DON'T BE FOOLED BY THE COMPANIES RESPONSE BECAUSE IT ISN'T TRUE. POSTED THIS 3 WEEKS AGO AND STILL WAITING FOR "THE OWNER" TO CONTACT ME AN MAKE IT RIGHT. TYPICAL FOR THIS STORE- NO FOLLOW UP AND THEY SIMPLY DON'T CARE!!!!!

Excellent customer service! The owner is very kind and it is a sweet family owned business.read more

Work was done incorrectly, which the owner did make an attempt to correct. The workers sent to do…read morecorrections messed up the first work while trying to fix the mistakes. Tried for weeks to contact the owner with no reply what so ever. We are now having to pay someone else to finish the work and fix the issues.

I've previously rented equipment from home depot. This time I opted to give them my business…read more The equipment I needed was an auger. The one I previously rented from home depot was a one person model that had a lot of power and was more than suitable for $80. This time I opted to give a local business a chance and to try a two person auger for $100. The employees joked that it would have enough power to knock us off our feet. The auger was so pathetic that it couldn't even pierce the soil it was meant for. It rotated in place for several moments like a pathetic joke. A year prior the home depot equivalent was more than suitable for knocking out a similar task in under an hour. I suspect the bit used was never properly maintained and as such ridiculously dull. Disappointed I returned the bit and had them swap it for another. The other bit was equally dull and unable to perform. After a few hours with that underwhelming auger I opted to return that worthless machine. I'm now out $100 and l will now have to finish the task with a series of shovels. Needless to say I'm disappointed at the equipment rented and have no interest in renting anything of that caliber from them ever again. Either they don't take care of their own equipment or they buy cheap powerless tools. This was easily the biggest waste of money I've spent all year.

They take your money for trailer rental then act like they don't want to rent it sorry company they…read moretook me for 214$

Northside tool rental was awesome! I rented scaffolding from them and they delivered on site…read moreexactly at the time promised! I was a newby and needed help setting up...Every time I called Jerrett answered on the first ring and gave me the kelp I needed. His customer service skills were second to none...I did not understand that the scaffolding was priced by section, so when I asked Jarrett about it, he gave me the lower price without Hesitation and without attitude...that's a rarity today for most businesses...Northside is too notch! Don't bother going anywhere else..this place deserves your business! A++++++++! Harold Maxwell

I definitely appreciate this TEAM!!! Frank D... thank you kindly sir for going above and beyond! I…read moresincerely appreciate you and your team! Your deliver technician is amazing!!! Let him know I appreciate him and him awesome work!!! If you want to be treated great, get great equipment rental, at an amazing rate, check out Northside Tool Rental, & did I mention there customer service is unmatched! Thank you team and I will definitely always come here first!