Had a great experience here. Yes there was a wait but that's most likely the case at any doctor's office, urgent care, ER. You are seen by a nurse who takes your vitals and such then you have a video call appointment with a physician. As long as you understand that the physician is not actually there then you'll be satisfied. They can write prescriptions, refer you for labs etc. The prices are reasonable for the visit and labs. read more

This was unequivocally, the worst experience I have had at an urgent care facility. What should have taken 20 to 30 minutes took 2 hours and the care I received was sub par. To start, I walked in as the lunch break was ending at 1 pm (I had somewhere to be at 2). There was a sign on the desk saying "took a late lunch be back soon." After waiting 15 minutes, I called the phone number for the facility, and they told me that the nurse wouldn't be back until 1:55pm. I then, had to cancel my subsequent appointment at 2pm, and waited in the empty waiting room for the better part of an hour. FYI this facility doesn't have Doctors on site, you have to essentially face time with the provider. When the nurse finally came back I got the medical attention I needed for the most part, but when it was time to see the dr, apparently no one on the app they use was available. So I had to sit in the treatment room, by myself, waiting. Every time I asked "how much longer until I can see the dr?" I was told "5 more minutes". This went on for half an hour. I was finally put through (via webcam) to a nurse practitioner who, it seemed to me, could have cared less about my health and evidently, did not read my chart, as she recommended I take an over the counter medication that interacts with a medication I was already taking. I eventually got the prescription I needed, but should have gone literally anywhere else to get it. Don't go here. read more

Important information if you're considering going to this Urgent Care: Be aware that there is no on-site doctor. After the nurse examines you, she requests a doctor online. Once the doctor is available, they set up a webinar so you can see the doctor on TV but there's no physical exam by a doctor. I was not informed of this by phone when I made the appointment, nor when I signed in or at any time before the initial examination. This is probably a good system for something like a cold or flu but for my issue, I was left unsatisfied. The nurse was friendly but I felt like I needed a more thorough exam. A benefit is the reduced cost when compared to a traditional clinic. I've cancelled my follow up with them and will go to another clinic where I know that a doctor will be present. Also, if you're trying to find it, it is actually located inside Safeway next to the pharmacy. read more

This place was a complete joke. My wife and I arrived at 9 am and were second in line. The first appointment took an hour and a half because they utilize a virtual system and couldn't find any doctors (we could hear all of this through the door which is also troubling). Once they finally got a doctor on virtual system, it took two seconds for the kid to say he had Strep and they wrote him a prescription. The other ridiculous thing is that their receptionist was also virtual. So when you walk in, you spend the first two minutes trying to get the receptionist to hear you on the screen because of the volume and lag. Then they ask why you're coming in. Well, this isn't an issue if no one else is in the lobby, but if it's full and you may have some medical issues you don't wish to say aloud for all to hear (which happened to the people who came after us) then it becomes a completely in unconfidential situation and embarrassing. One girl walked out from frustration after repeating to the receptionist she thought she had pink eye 10 times and her not being able to understand her. Stop being cheap and get a real receptionist. We're still sitting here waiting for a doctor to come on the screen two and a half hours after arrival. Edit: Now 3 hours read more

Action Urgent Care - Urgent Care Near Me - Sacramento, California

This was a joke! I arrived at this location at 845am so I can see them at 9:00am, I'm traveling from Portland to Boston on Amtrak was not feeling well so I came to be checked during my layover, the nurse was a sweet heart but I was there awhile and there system was not running properly and it seems as if there "online doctor " seemed as if they did not want to be bothered! So 10 am rolled around and I still have not been seen so had to just leave and head back to make my train. This is not was I was expecting. I paid for a service that I never even received! Go figure. Hopefully I make it to Chicago without incident and continue on to Boston to actually see a real doctor for those of you doctors that work for this company shame on you! read more

Hello, I do not know how else to communicate with this company where they are not able to filter out the messages. This is a telemedicine urgent care, the ones that are not in San Jose. I have emailed, and facebook messaged them because I need more information. My email was just ignored, and facebook message opened and left on read without any response. They do not have any other information on how to contact higher management other than the phone number for the clinics. read more

Overall good experience. Was in and out in less than an hour and got the care I needed. Taylor was very nice and professional

Outstanding ! Seriously I had no idea that urgent cares like this existed! It was convenient, professional, and quick! Dr. Rick is truly a professional and values your time. I did not want to go to an urgent care that was going to be insanely busy and then have to go to a pharmacy to wait to pick up my medication. Seeing Dr.Rick and then being handed my medication as soon as I was done was so convenient. And since this office is in Safeway, I was able to get some food on the way out. I'm one who normally dreads going to doctors visits but this visit restored my faith! Thank you Dr. Rick and the staff from the pharmacy to the sweet woman who checked me in and answered all my questions even before coming in! YOU ARE ALL FANTASTIC !!!!!! read more

The staff were all friendly but the overall system there is quite inefficient. I had a follow up appointment after getting a lab test and when I showed up they told me that the results had not arrived. They were surprised no one had called me to let me know-I actually receive a confirmation call for my appointment. They then said they could email me my results so I signed a release form and waited the next week with no phone calls or follow up emails. Today I called and they searched through my records and found my lab report which was ready 5 days ago but no one notified me. I don't recommend going here unless you have the time to call and waste everyday. I also asked for management's email and never received a responses. read more

I came in at 8:52 AM and waited for the urgent care to open. I was standing in front of the door and a nurse walked in slightly before 9am. She said hello to me and went into a room. It got to the point where it was 9:12 AM and still the lights were not turned on in the clinic. I got irritated, however the pharmacy next to it is not connected and they couldn't help me, but kudos to the man working there who asked if he could help me around 9am. I decided the best idea would be to call and see if she came out of the room to answer the phone. Of course it's a call center and they tell me that there's a break from 9-9:10am. What do you mean? How can there be a break if you just opened??? Finally she comes out around 9:20am after I'm just sitting there angrily researching somewhere else to go, and asks "Oh are you looking to see a doctor?" Come on lady. I said yes I need to see someone about my swollen eye. She said "I didn't know you were waiting to be seen here". But she didn't ask or sit at the desk in the waiting room, she was in a room that had a sign saying not to disturb. I tried to be polite to her but I'm clearly not happy so far. She tells me that the doctor is virtual (like FaceTime) and it's a consultation. I give her my insurance card and ID card and she says it's going to take a long while, so I should sit. I ask how much it will be, but she can't even tell me how much it'll cost because my insurance apparently closed on Sundays. I don't see how it matters that they're closed if the doctor can't bill for any crazy services since they're not here to touch me! I took my cards and left because I wasn't going to have them bill me a mystery amount without even seeing a real doctor. This entire encounter was ridiculous and messy. I went to the Sutter urgent care a couple minutes away and got seen quickly by a nurse then a doctor who was quick and efficient. read more

Not only did I have to come in a second day bc the first day I had to wait two hours before even being talked to, but I've had to pay $1200 for a ghonnorea treating and strep throat antibiotic prescription. Had I known they would rip me off so bad I would have waited till I got back home to see my primary care doctor. Be warned this place is a hell hole. read more

I walked in and got seen right away. Rick saved the day. He runs a tight ship with good vibes. I didn't know what to expect in a Safeway clinic but I have to say that I prefer this experience to any formal dr office I've ever visited. If I had to pinpoint why I think it's the conversational tone, personal attention, and confidence in finding a quick and reasonable solution. read more

Rick was top of the notch helpful, friendly and gave much needed advice for my conditions. May I also add how I felt that I could just stay there all day while also having one health of a time! (See what I did there?!) All in all the office and staff were so accommodating to my needs and attentive to all aspects! It was one experience I never imagined having in a health facility. My health is in their hands now. read more

Expeditious, attentive and reasonably priced. I was in and out in under an hour (for strep throat). Additionally, Amy was great. Highly recommend read more

Saw Rick on 9-30-17 for cold that has gone into into infection. Long story short, I went in today 10-6-17 for a revised prescription and was nothing. Saw and talked to Rick at Safeway Sac location 10-5-17 and he assured me meds would be available in a few hours. The admin of this place obviously has problems coming through. I am still suffering and want an answer to my meds. I paid 200. for nothing. And thats my fault. My recourse is my experience. And it will be deadly. 916-612-3999 Leslie Weyl read more

Instead of making an effort to process insurance claims, they send your bill to collections without notifying you.

Rick really helped me out and made my day easier than it was going. I made an appointment and was attended right away. Most importantly he made me laugh and got me the prescription needed to help me feel completely better. I wish there were more nurses like him. read more

I am not one to normally leave reviews but my experience was horrible. I was traveling and needed to stop at an urgent care for quick care, their online page claims 15 minute wait so I decided to take a risk and be seen at action urgent care. The nurse on site was very professional and helpful but the doctor that responded and was supposed to be seeing me is very unprofessional and unethical. I sat and waited patiently for over 2 hours for the doctor to be available for review of my chart when the doctor finally came on the video chat, the nurse started explaining my symptoms when he cut her off and told her to always take a vision test then disconnected the call putting me back on the waiting list to be helped.The doctor never came back and after waiting for another 45 minutes, the nurse received a message that the doctor was not coming back on the video chat and had sent a prescription for antibiotics without ever talking to me or explaining to me what was wrong with me or even explaining what he was prescribing or if I agreed with the treatment. This seems to me like a case of medical malpractice, what kind of doctor prescribes a treatment without your consent or at least explaining what he is diagnosing you with. I was in a rush and left the urgent care to pick up the antibiotics prescribed and I was told the prescription had been sent over in a dosage they did not believe was correct as he sent over a large dosage and the antibiotics he treated were normally much less. I was provided what the pharmacist believed to be a normal dosage and advised to refill as needed. Do not go to Action urgent care. read more

I came in and was told I would need to wait an hour as he was with a current patient. He was curt and unsympathetic. "Do you really want me to spend less time with this patient?" An hour? Ok. Left and came back. He finished up his chit chat with that patient. Took me in. Weird eye thing. He wanted to chit chat about my home town. He did not check my eye. Not even a look. Zero concern. Then it turns out they don't take my HMO though the website says they take most. He blamed me for not knowing this. "Did you not check?" He never once showed any concern for my physical well being. He just played with the computer. No empathy. Very sad state of affairs. Stay far away. Rick disputes this factual encounter. Not surprising. I joined Yelp only today after years as I was so flummoxed by his insensitivity to my well being. I was genuinely concerned about an infection near my eye and he never even looked at it from closer than 3 feet away. I'm not here to chat like your previous patient; I'm here to see what might be wrong. Hence the term, Urgent Care. My Primary Doc was not available. If it's urgent, go elsewhere. If you want a lovely chat, Rick is your guy. read more

This is an absolutely awful dishonest business. During my visit, due to technical issues the doctor could not see down my throat, up my nose, etc, because none of the instruments were working. Additionally, the connection with the doctor was terrible, so we couldn't understand her and she couldnt understand us. I came to get checked out by the doctor and that clearly couldnt happen. I was contacted by someone from the company to understand what happened. She apologized and acknowledged that these have been ongoing issues and mentioned what they're trying to do to fix it (which is great). She also mentioned the two nurses at that location are no longer with Action Urgent Care and she mentioned there have been numerous complaints. She said that she would send my case over to the billing department to help with a refund. Never heard back, so I called in, they said they'd research and call back. No callback. Called again, they followed up and said that they were refusing to give the refund because a doctor technically completed the visit (even though we couldnt communicate, she couldnt actually inspect me to diagnose anyhting, etc). Completely dishonest and a terrible business model from top to bottom. Do not waste your time here. There are so many other issues I could go into, but I'll leave it at that. read more

RICKS THE MAN! Went in today and there happened to be no wait so I got to be seen by Rick right as I walked in. Not only did he fix my ear problem but he was just so nice and great to talk to! Thank you again!! read more

This place is a joke. There is NO DOCTOR on site. You speak to a screen with bad reception. What is humanity becoming when we are just a number. I try to treat people like I like to be treated. When I say try, is for bad places and humanity that I come across that I have to treat them like they treat me. Have a productive and blessed day:) read more

Took 40 minutes to be seen by a virtual PA ( I had an appointment) , all I needed was a rapid strep test to get prescribed antibiotics cost 75 bucks. Nurse was texting during my visit and showed little urgency or regard for the human aspect of her job, no talking, no care, no urgency . Not a good experience l read more

This was my first time coming here and Nurse Rick was amazing! He is very friendly and funny and makes even your worst of days seem better! Thank you for the speedy and great service! read more

RN Rick is one of the most unprofessional and unknowledgeable nurses I've ever crossed paths with. I went to him with questions about how to control my post surgical pain, only to be told by him that the medication my surgeon had prescribed me ruined his mother's life because she became hooked on them. Sorry, Rick, but I'm not your mother, and I was looking for sound medical advise. RN Rick also told me that Tylenol was an anti-inflammatory (which FYI I'm currently taking via my surgeon who doesn't want me on an anti-inflammatory). However, if anyone knows anything about OTC pain medication (which I would HOPE a nurse would), would know that Tylenol is NOT an anti-inflammatory because it is NOT in the group of drugs know as NSAIDs, or "nonsteroidal anti-inflammatory drugs." Besides Rick's disturbing need to mention his own family's bias to the medication that has been successfully keeping my post surgical pain under control, he could honestly put someone's life in danger over not knowing what OTC drugs are NSAIDs, and which ones are not. Truly terrifying, and horribly unacceptable. read more

This place at Safeway 19th St. Sacramento was terrible when I went with my son who needed care for possible strep throat/sore throat. The lady who did the intake led us to believe that they would take us right in, that a doctor was on call and would be right back. We were the only people there, but the delay was incredibly long. She did some preliminary tasks, but seemed to be dragging things out. She insisted on things like taking a pipette of blood for possible mono, but was not proficient at doing that, requiring multiple attempts. Finally, we found out there was no doctor present or on call except a video to a doctor in San Jose who was booked up and would only fit my son in between other appointments. It wound up taking hours. We would have gone somewhere else if we had known there was no doctor on call. Then they sent the prescription to the wrong pharmacy (Safeway pharmacy was not open, but we had asked for CVS) and it turned out they did that on purpose because they had a special arrangement with a certain pharmacy. I had to get it changed the next day which wasn't easy -- it required several calls. We never received the results of the testing and after we paid our bill (co-payment, PPO), we got a letter from a bill collector for an extra fee for "after hours" -- even though they never billed us for that fee in the first place. The bill collector didn't have my son's name spelled correctly. We have a PPO and are not sure whether this additional fee is valid, but it certainly should not have been sent to a bill collector before even asking us to pay it. read more