I have been coming here for almost a decade. Never any issues. The staff is friendly, helpful and knowledgeable! At my most recent visit 3/2026, Jesse did my intake stuff & a follow up survey about mental health he was so polite and engaging. I had my physical done by NP Brittany Nielsen. She was wonderful. The appointment was smooth and comforting. She addressed each of my questions patiently and listened attentively. Great experiences. 10/10 would recommend. read more

My mom and I both come here for appointments and the physicians are nice and understanding but the front desk administration is unorganized. I called a week beforehand to schedule an appointment and they told me they put me down for an appointment, but then the day I walked in, I'm not in the system. I had to take time out of my day to go here just to not have an appointment because of someone else's incompetence. I also have to wait another week to get looked at for a health issue that has been bothering me already. Again shout out to the physicians but the front desk incompetence is inconvenient. The fact I have to book an appointment in-person is not convenient because I have to worry about them not putting me down for an appointment when I call. read more

As a patient of this practice of over 17 years and the person who left an original yelp review over 2 decades ago that has seen an extremely disturbing trend evolve and if I simply looked the other way I WOULD BE DOING AN INJUSTICE TO MANKIND! Today, I'm going to simply state an experience that ANY PROSPECTIVE CUSTOMER WOULE WANT TO KNOW ABOUT and for legal purposes I'm going to keep it brief as I've been informed by counsel to not communicate about anything IF YOU ARE CONTEMPLATING BECOM8NG A PATIENT HERE I FEEL ITS MY DUTY TO LET YOU KNOW THERE WILL BE A TIME LIKE RIGHT NOW WHERE THIS OFFIVE IS RUN BY A COMPUTER,(for lack of verbiage)! Yes, you are joining the AI version of a doctor. I attempted to get ahold of Dr Patrick Lau a few days ago and on the site until I saw the note under the portal that says "DOCTOR IS OUT OF OFFICE UNTIL JUNE 23rd(this is at least his 9 vacation this year, so if you want this doctor-GET USED TO THAT INSTANT REPLY! THERE ARE MULTIPLE TIMES WHERE I FELT LIKE I WAS HAVING CONVERSATIONS VIA THE SUTTER POTTAL(My Health- one of a few platforms the use) WITH MORE THAN ONE PERSON.They have taken technology and manipulated it in the fullest. I JUST HOPE THEY ARENT USING THIS SAME CONCEPT WITH MEDICARE, MEDICAID AND ALL OF TGE INSURERS. Aside from the fact that they do "After Viist Summeries" for medication reviews(or in other words pushing a button to okay a refill and charge my Medicare $225), I have no real evidence but let's just say, INSURANCE AND MEDICARE FRAUD would not surprise me at all! I mean, it would be extremely simple to do with their set up and one could rake in tens of millions easily. If I could only sink that low, but I digress as I'm here to review a business and not be a dark web forum on how to scam the US Govt and INSURANCE COMPANIES WORLD WIDE!. If I were looking for a new PCP I would look somewhere else. However, if I were looking for advice on how scam and get rich fast, this might be a good place to learn from. read more

Apparently I am blocked because no one answers my call but I can call from anyone else's phone. I have called over 5 times in the last month and left several voicemails and emails and no one gets back. I ended up having to go to urgent care but they couldn't help me either. If you don't wanna do your job DONT WORK. read more

I' ve been going to Natomas for nearly 10 years. Always a pleasant experience with Dr. Hwang and staff. Sabrina is absolutely one of the best PAs ever. She helped me get thru help issues both physical and emotional. read more

Dr. Hwang is the best Doctor I've seen. He cares for his patients and listens to their concern. I would recommend him to anyone.

Quality of Care and communication. I saw Dr. Bokhari first visit on 31st Jan,2025 at 9am. I had one refill left from my previous Doc for Prolia. I told her I have been giving myself the injection for a few years and she stated go ahead and give myself the injection. My prolia is overdue and she refused to let me give myself the injection ??? for reasons no one is telling me. The pharmacy charges me $255.00 but she wants me to drive 20 mins on the Freeway to some unknown center just to get an injection. WORST OF ALL..It costs $350.00 vs $255.00. Is it about the middle man making $$$$??? Unbelievable. The health insuranance co is passing the buck and makes no attempt to help. I even emailed the Imperial Health Manager? Brian who has not responded to this. Unfortunately, we are at the MERCY OF THE the greedy DOCTORS, THEY DO NOT CARE.Some should not be in this field. Thanks for reading and pray for me. Lucy read more

The Doctor is great and thoroughly addresses any concerns I may have. However the receptionist with the red hair is rude and passive aggressive, this has been my experience as well as my mother's experience. Everyone else in the office is very kind. read more

Dr Lau and Dr Hwang are great family practice Doctors and they have the latest technology in aesthetics. They have everything from hair restoration, skin rejuvenation, RF microneedling, and the laser hair removal device is the fastest device I have ever experienced. Literally takes ten minutes to do full legs. Super happy with the results. read more

It is very hard to contact the right person to talk to, according to other health care providers like pharmacy and medical supplies providers. What they say is PCP is not responding to their calls. It is even very hard for a patient to contact the person to talk to. read more

My entire family comes to the NFP and Dr Lau has been a phenomenal doctor year after year. We have been apart of his medical office since he started in Natomas, which has been many many years. Dr. Lau is very prompt very knowledgeable very caring and has always been very accurate on our diagnosis'. I am never waiting long to be seen, he answers all of my questions and listen carefully to all of my concerns. I can honestly say I have never been under a better doctor. That is why our family has remained with him for so many years.. if you are looking for an amazing doctor, who knows the medical field who is caring and who is prompt Natomas family practice should be your choice. read more

The doctors here are fine. The staff is fine. They're just greedy. They charge you $30 for a mere email asking for a blood test to be ordered. Nearly 2 seconds of work for them and my copay is $25 but I have to pay $30 since my insurance doesn't "cover" an email. Why would they. That's super lame on their part. Will no longer be a patient. Just paid $60 for two separate quick emails this year before June. Would rather go to a larger hospital system where an email reply doesn't cost you $30. Ridiculous! read more

Dr. Lau is by far the most knowledgeable and concerned primary care physician I have ever had. Not only is he excellent at completing a full evaluation he has always referred me to top notch specialists when necessary. He is ALWAYS quick to respond and is truly concerned about my health and well being. The office staff is kind and efficient. Dr. Lau is definitely a gem. I was referred to him by a specialist. I couldn't be more appreciative of his helping me through a couple of very difficult health issues that I'm convinced I couldn't have handled without he and his office staffs support. read more

Natomas Family Practice - Grateful to visit my Mom. Thanks to Dr. Lau - Family Practice Near Me - Sacramento, California

See all

My first visit to NFP was so great. From Jolene, to the MA who got my vitals and info, to Dr. Hwang... everyone was so nice and attentive. Dr. Hwang didn't rush me at all. He took my full history and took time to understand anything I brought up or mentioned. I was worried about diabetes because I had Gestational during my pregnancy, they were able to test me in office within 5 mins they had my A1C results and I was within normal. It was so nice to leave and know I didn't need to worry about that. He sent a full blood work up to the Sutter Lab that was 3 mins away and he sent me an email before the end of the day explaining all results and any next steps. I've been lucky enough to never really need a ton of medical care or attention (outside of my pregnancy) but I'm happy to have finally found a good practice as I start to approach an age where I might need more check ins. read more

Dr Lau is an excellent Dr but the office is another story. I was on hold and going round and round on extentions and never got through. I have beencalling and leaving messages in regards to sculpting, never got a call back.. We decided to go elsewhere. Liz read more

I'm updating my review because this clinic is all about profiting and not patient care. When I first started coming here my PA at the time was great. He has since left though. Shortly after, I began gettting emails about fat sculpting, which is more in line with what an aesthetic practice would do like a Med spa. Now, in light of COVID-19, this clinic has been selling face masks, shields, and other PPE when other providers and companies have been donatIng them! This is not what a patient-centered practice would do. If These MDs are concerned about the community and the people they serve, then they would not try to push product on their patients. read more

Natomas Family Practice - Sales pitch! Not patient centered at all. Care about your community not profits. - Family Practice Near Me - Sacramento, California

I have been a patient at NFP since 2019. Dr. Hwang and the staff are always friendly, attentive and professional. He takes time to review and explain everything to me. He explains recommendations and answers all my questions. The office is clean and pleasant. I feel like I am in good hands with Dr. Hwang and NFP. read more

UPDATE It's been 4 years since I had to find a new doctor, and 4 years ago I found Dr Hwang. 4 years, and there isn't one thing I can think of where Dr Hwang hasn't helped me. He is getting a little more popular so his apt availability is pushed out a week or two, but he's an amazing doctor so I understand. Natomas Family Practice is amazing. If Dr Hwang is taking time off, Dr. Lau steps right in to cover any messages I sent through My Health Online (if you don't have this app, GET IT!! It gives you the ability to email the Dr directly, request any refills and see any results from tests or visits. You do need a code from the office to set up My Health Online, but I highly recommend this app) I'd never had a Dr who listens to any of my concerns and questions, until I became a patient of Dr Hwang. I love the nursing Apts too, where I can come in for just a quick procedure with a medical assistant, if Dr Hwang is unavailable. So, 4 years of being a patient of Dr Hwang and Natomas Family Practice and I couldn't be more satisfied. Thank you, Dr Hwang, for the continued genuine care you provide. You and the employees at NFP are truly the best. read more

Dr. Lau fire you front desk receptionists they are incompetent!!! Avoid this place!!!!!!!Their incompetent staff don't have record of my payment I made on the date of service and asking me to prove it by showing my statement that's ridiculous. I called this office to resolve this issue and the manger is clueless too. They are not resolving it since 2 months. Their billing company asking for same and keep sending bills for copay that I already paid. Zero stars!!!! read more

Overall 0 star!!! The WORST, WORST, worst, worst patient care experience with the MAs (Medical Assistants who are not nurses or doctors). Very unprofessional with the rolling of the eyes and dismissive attitude. This place is trash, they do botox, juvaderm, laser, everything under the sun to make money $$$$$ so don't especially bring your kids or seniors here!!! I brought my kid (HUGE MISTAKE) in for her wellness check and had the worst experience. The MAs leave the room to gossip, 0 after care. For the office manager Brenda - do your job, retrain folks that you're seeing patients! please hold your accountable and pick up her phone!!! The phone service is USELESS!!!!!!!! Never going back and don't recommend to any kids under 17! Go to a regular pediatrician who doesn't do EVERYTHINg!!! Absolutely mess, I won't go back. Don't recommend to any of the Heron parents or seniors. read more

Natomas Family Practice is wonderful. Dr. Lau has been our primary physician for over 15 yrs. Dr. Lau has been amazing with my aging parents and has listened to our concerns and has provided us with their needs. NFP staff has been awesome. Thank you Dr. Lau and staff!!! read more

Family practice he is the best doctor I have ever had since 2003 , has helped me and guided me in all my health complaints or issues he listens and will have labs done , MRI's whatever is needed to get you the help you need and deserve . I have referred my son, husband, daughter , sister, 3 coworkers to his practice and i have not heard any complaints. I have had 3 different employer's and i will never change him . Office is always clean and never a long wait, another plus Doctor responds to messages from patients asap, well why you maybe wondering because really he really does care about his patients! I am so grateful I found doctor over 19 yrs. I will never leave his practice unless I move put the country! Now go see DR. Lau read more

A few of my neighbors recommended Dr Hwang at Natomas Family Practice and I am grateful. Though relatively young, he is an "old school doc" who takes time with patients, and listens. read more

I really like this doctor because he is knowledgeable, and is really good at explaining my health options to me without making me feel small or dumb. I feel that he really cares about my personal physical, mental, and emotional well being - and his support staff is the best I have ever seen. Having a great doctor makes a world of difference!! read more

I'm a new patient of Dr. Hwang's as of September 2022, and I couldn't be happier. We've discovered some unknown medical issues and Dr. Hwang has been very thorough and timely in ordering tests and procedures, and in then explaining them carefully to me. I never feel rushed when I see him and being able to communicate with Dr. Hwang via the Sutter portal is wonderful, and he is always very responsive. I feel very fortunate to be under his care. read more

Natomas Family practice is a joke! They don't listen to you only push pills that you don't need . And they push procedures that you don't need only because they get a big payout on them. I went to go see them due to the fact that i couldn't eat and swallow anything and that i have lost over 20 lbs in 2 months and Dr. Lau just pushed it aside and said it was no issue that it was just acid reflex. Wow really. no tests nothing! But he did want me to get a colonoscopy. Like what does that have to do with not being able to eat or drink anything???? i immediately left the office and went to the er for treatment because i knew this was serious. Turns out that I had cancer!!! If he would have done his job, they would had caught this early instead of me being stage 3. Please stay away from this incompetent place where they only are interested in your money and not your life! They are supposed to be doctors and your health is supposed to be priority but apparently it is not, and your money is!! If you want a place where they push you aside and just go after your money, then this is the place to be at. I don't know how they sleep at night! Good luck to anyone that goes here because you will need it. read more

Dr. Lau has been by far the best family practice physician I've had. He has been extremely attentive during a couple of very difficult health issues. I honestly don't know what I would have done when my leg was badly broken and I had to wait a week before seeing the orthopedic surgeon. If anyone is looking for an intelligent, caring and approachable Dr. look no further. read more

There is absolutely a reason they have such terrible reviews and it has nothing to do with the great medical care the Dr's provide. Their front office staff has zero patient care/concern. Phone systems dont work they dont listen and will tell straight lies when confronted about the behavior. Its sad but I would strongly recommend going somewhere else. They treat it like a business so take your business elsewher... read more

Patrick lau is a great doctor. He is very knowledgeable. He has empathy to patients. They call me within a few minutes of my appointment. read more

Phone system is still garbage, you literally cannot get through to a person because it sends you back through the queue over and over again. I messaged my doctor, and he wanted me to set up a telemedicine visit, but you can't get through to anyone. My husband tried because he has a sore throat and would like to try to be seen before we leave on vacation, but it's impossible. This system needs to improve or we'll go elsewhere. read more

I would give 5 stars for the doctors practicing at the office but the receptionist at the front desk are rude and get angry when you clarify questions. It is disorganized and they have told me misinformation on numerous occasions. I am looking for another practice to be seen at after my next visit. read more

i was hung up by the recepcionist, it was my first time calling for my mother's appointment and instead of explaining she started to laugh at me , i say is this funny to you? she was like you can call someone else and hung up on me i call back so many times and phone was answer and hung up read more

Aging can sometimes be a challenge and as I stood in the Natomas Family Practice with my husband for a routine visit-I glanced at the brochure for Sculpsure.  Looking at my 'turkey wattle' developing every time I looked in the mirror, I decided that I would make an appointment with Sherry at Natomas Family Practice and try the non-invasive procedure.  I signed up for 2 treatments.  Sherry and Dr. Lau made the procedure very uncomplicated and I looked forward to the results.  Sherry never left my side and her positive, encouraging manner is to be applauded.  She made me very comfortable. I am very happy with the results and would recommend this experience for anyone looking at a safe, non-invasive way to improve on those target areas of aging. Sharon W. read more

He billed the wrong code according to their outside billing co. and according to Medicare to pad their bill. They refuse to correct the error unless I take them to court. In terms of the app. he was late, very brief, and offered no suggestion as to the presenting problem. He failed to get the required medical history, meds, risk factors or test for ADLs. read more

I have never had a doctor so caring and attentive. Dr. Hwang always listens to me when I describe my symptoms and tell him what I've already researched. He knows that I know my own health better than anyone and he doesn't treat me like a moron like some doctors do. My whole family goes here. My husband and our adult children and I see Dr. Hwang and our teen son sees Dr. Lau. The staff is very nice and friendly and I always get quick responses to my calls and my emails through the MyChart app. read more

Natomas Family Practice - Family Practice Near Me - Sacramento, California

I've been seeing Dr. Lau at Natomas Family Practice since I moved to Sacramento, about ten years ago. Love the guy, he's great. On our first visit he positively id'd my very first hemorrhoid, so you can say it got personal quick. Since then I've been seeing him every three months for non-hemorrhoid issues. He's helped me through some hard times. I appreciate him and respect him. He's current on his medical knowledge, insightful, and thorough. Great bedside manner. Can be funny too... not often though. Also, something I like is that he often has a medical student in on their rotation. I like meeting the doctors of tomorrow while Dr. Lau is dropping knowledge on them. read more

I have a sick teenager & Dr Lau is the primary care. The staff handling the appointments is totally incompetent along with a healthy dose of affect! There were no open appointments so it was schedule the appt for Monday (president's Day). Called 3 Urgent Care facilities, non of then contracted with Dr Lau & did not accept the insurance. Finally in frustration I scheduled an appointment with Dr Lau for 10 am. Was there on time & the office was closed for President's Day!!!! read more

The receptionist had a very rude behavior .I had a appointment for today was told I didn't have a appointment when I told her that on the appointment card it had todays date then I was told that they will let the manager know about this because there's more people who have the same issue .this is the first time in 23 years and for past 3 to 4 years we have had this kinda issues .driving for 45 mins from home was totally not worth .very unprofessional and rude behavior. read more

It's an well maintained office and the people are very pleasant. I like my Physician Assistant - i haven't seen the main Dr. since the first day i was there in 2014 - but its ok ... i haven't had much of anything serious to warrant the doctor to look/discuss about. The Physician Assistant is very pleasant and she is the reason i like going there ... for now. read more

These guys are by far the best primary care doctors and staff that I have ever been a patient of. This Crew is truly passionate about Healthcare. I've been a patient for over a year and I needed a Ortho referral in a timely matter and they came through with no problems. Also there are there for me every time I need any kind of care. I highly recommend this facility. From the doctors to the PA s to the reception staff they are all very hard workers and very friendly. Sincerely, J Tracy read more