The lady gave me an appointment for to today! I never got a call about them closing or for my appointment to be rescheduled. The lady would not let me wait for a cancellation since i was 10 min late. On my way here there was an accident that caused me to be late. Such a bad experience I have had here read more

Active Physical Therapy & Wellness Center - Front desk - Physical Therapy Near Me - Los Angeles, California

I felt taken care of and cared for. Really made all the difference in my recovery. Thanks so much. Dina Six read more

My husband had been having balance and gait issues so my doctor reccomended me for PT. Our experience with Active Physical Therapy has been very successful so far and the therapists and their assistants are all very well trained professionals lending a feeling of understanding and confidence through their patience and friendliness. He has shown marked improvement and thouroughly enjoys the sessions. read more

Active Physical Therapy & Wellness Center - Physical Therapy Near Me - Los Angeles, California

This Entire Stuido and Office is TOP NOTCH! I love Jason and his entire team of Theripists and PAs! the front Desk Manager Cristina is ABSOLUTELY the most amazing and understanding person! The practice is very clean and tidy, they have 6 tables and usually are not packed, so the space feels great and open and comfortable! If you have medi-cal like myself, or Alta Med group in particular they accept this! And believe me! You'll be greatfull they do! Not all PT practice's that do take this insurance operate the same level of care as Advanced! I've had some really poor and unhelpful experiences with other places and Theripists here in LA, that's how I know I'm getting just phenomenal care, because I know what the bad care was. You get a full evaluation on your initial assessment visit with treatment plan, sessions are an hour of treatment and depending on your needs, they have massages and NMES/TENS and will give you an entire treatment plan for each individual issue in your body and it's just honestly a place I'm happy to come to at least 2-3 times a week! For my hips and my shoulders! Thank you Advanced Physical Therapy for your care and making your patients happy and healthy. read more

The Service: One of their policy is if there is 3 cancellations, they will automatic cancel the rest of the appointments on their system. Therefore, if the front desk wants to schedule your appointments for the next few weeks and you are not 100% sure about your schedule yet, don't do it. The Treatment: My PT, Mia, is super sweet. She took her time to diagnose my symptoms. She was very gentle & patience. She gave detail instructions of the exercise I could do at home. After diagnosed, she gave good massage on my problem area. Then physical therapy for 30 minutes. I love love love the last part of the treatment, the hot pad!! After the massage & exercise, the muscles are sore. It felt so good with the hot pad. The Parking: Parking lot at the back of the building (free) read more

Active Physical Therapy & Wellness Center - Physical Therapy Near Me - Los Angeles, California

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Caring staff Cleanliness Convenient parking Professional PT not too long waiting in a lobby. read more

My mom has been coming here for her physical therapy. She loves it. The therapists are attentive and caring and most of all the physical therapy is helping. read more

Worst customer service! Always have an attitude! Every time I wanted to make an appointment they said they don't have anything that they will call me when they have any cancellations. But when somebody else asked for appointment they said yes what day. I feel discriminated because the person who asked for appointment was white and I'm Hispanic never ever ever. Am I going there? read more

Professional and knowledgeable stuff. They are friendly and helpful. Jason made an exercise program to help target the pain area. Brandy is the greatest, after a few sessions my neck pain is almost gone. She knows what she's doing, also conversations with her are always informative.Excellent!!! Highly recommend this office if you need a physical therapy. read more

Kevork is the best ! When I started I was in so much pain , a week after I feel so much better and stronger. Kevork is extremely talented. I tried several places and nothing worked out but with Kevork it really did! read more

This review is strictly for reception. The receptionist needs to be fired! She clearly doesn't handle Incoming calls well. I have an appointment and need to confirm the appointment time, but have been on hold for 10 mns. After waiting, my call was forwarded to voicemail. I have been trying to speak to someone for 3 hours now. Why is it so difficult to speak to the receptionist?! To add on to this, they never call to confirm appointments. Terrible customer service. read more

5 stars! Happy Year Anniversary Active Physical Therapy! I was in a car accident last summer and luckily my doctor referred me to this spot that just happened to be walking distance. They fixed my neck and back and are now keeping me strong. I am so grateful. I am better now that I was before my accident. Shout out to Christina, Karla, Araceli, Jasmine, Jason, George, Brandy & Justin!! Thank you fam! -Steph read more

The only reason I am able to function, work, walk, etc. is due to the care of this center and its staff. I have several long term injuries and they listen and encouraged me through them with knowledge and compassion. The staff is open, light hearted, professional and encouraging which makes working out an injury much less stressful. They change up the exercises often so you get a well rounded healing experience. I would absolutely recommend this healing center to anyone with injuries. read more

I take my daughter Milagros for physical therapy to this clinic and I really like their service and also their customer service all of their staff make my daughter therapy much easier and fun for her. I really recommend this clinic. Thank you Active Physical Therapy for all your help and support! read more

I really can't say enough about what a wonderful place this is. I've been through injuries and physical therapy before but nothing like this. From the minute you call to schedule appointments Christina is very professional and kind. The Therapists George and Jason are very gentle and understanding. The assistants Carla and Araceli are very knowledgeable and supportive. I've been going for a few months and I'm almost done. I would highly recommend this therapy center to anyone. read more

I attended physical therapy at this center while experiencing lower back pain several months ago. During one of my visits my lower back became inflamed and I took a few weeks off to recover. During my time off, I had my orthopedic surgeon send a copy of my MRI to this PT center for review to better treat my back pain after my discomfort increased. Upon my return, my physical therapist became upset when I failed to remember the routine she had prescribed several weeks prior. She assumed I had followed her instructions to continue doing these exercises at home, when I notified her I injured my back again during therapy. She was clueless and decided to hand me off to another physical therapist. After my session I sought out the doctor who manages the center, but he wasn't available. Afterwards, I waited for the receptionist at the front counter to make a followup appointment, but she failed to return, so I left. I called a few days later to ask for the managing doctor to confirm he received my MRI since no one seemed to be interested in following up with me. The receptionist answered and I politely asked for the doctor in charge and was told I needed to leave a message. I then suggested I'd rather call back at a more convenient time and speak directly with the doctor about my concerns. Again, the receptionist refused to give me a time to call back and insisted on taking a message with an explanation for my request. At this point I just asked her to have the doctor call me back and was told the doctor was too busy to call me back and I'd have to wait a few days before I got a response. Hence, to say I never heard from these folks again. I'm not sure who owns this place, but they definitely have a customer service issue that needs to be addressed. I'm willing to bet no one ever reviewed my MRI and the doctor never received my message from an unwilling receptionist. Good riddance. read more

if you care about your health and don't want an awful experience do your self a favor DON'T VISIT here. READ ALL THE COMMENTS AND REVIEWS BEFORE YOU VISIT HERE. So many RED FLAGS with this place that I finally canceled all my appointments and decided to leave this feedback. GENRAL PROBLEMS: 1) Physical therapy is for people with injuries, this place has no elevator so you have to take the stairs. Lots of patients, including me, can't take stairs because of our injuries. I think by standard codes they should have an elevator or something like that specially when online they claim to have wheelchair accessibility. 2) This place is super small and considering the number of patients they take in, it's impossible for you to feel and experience a quality treatment. There is no personal space for clients to simply do their workouts and you have to wait for your PT often. 3) EXTREMELY UNPROFESSIONAL STAFF Both at front desk and back. The lack of skill of some of people who work here is unbelievable, they had to call me 6 times for a basic appointment scheduling. One day I checked in 15 minutes after my appointment time, and no body was at front desk so me and 3 other clients were waiting for them to show up, when they did, I was being refused to see my PT, claiming that I wasn't there 15 minutes earlier. Later I found out that they couldn't let more people in simply they had enough people in and they just lied to get rid of me that day. and finally THE PERSONAL AND MOST IMPORTANT PROBLEM: They caused a permanent damage to my ankle even though I told them about my condition in details. Upon first visit, the PT started to move my ankle in different directions trying to find out where exactly is the problem even though they should be familiar with the patient problem before accepting them. I told them about the pain and the noise I feel in my joints and they assured me that it's normal. With the type of workouts I have been assigned, after a while, I could no longer move my foot in certain directions. This is beside the fact that I had to lose on a lot of my schedules because of what they did to me. Anyway, we all live in a busy city and we all have busy lives, we can't afford to go through something like this specially when it comes to our physical health, so be wise and make a proper choice when it comes to your personal health. read more

Everyone here is amazing. From the receptionist to the therapist and the staff. They are not only professional but also nice and caring. This is a place where I will bring my mom to. read more

Are they still open? I have called for four days and keep receiving VM. Leaving messages to call me and no calls back. Can you tell me what you know. read more

Unprofessional. I had to ask to speak in a private room about my condition and not in the front with other patients and the receptionist. Then I was being lectured by an employee named Jason on how I shouldn't be telling other trained staff on how to do their job when in reality I was in pain and offering suggestions in seeking treatment. Never again will I return and never have I posted just a review of horrible service. read more

Wowow..... I was super surprised to see that decent,caring and professional physical therapists are out there! They evaluate your condition and help you understand what are the steps to getting better. You get a massage, a workout and stretching. The place is clean and the environment is pleasant. I'm blessed to have them on my side! Lol... read more

Dr. Wilkins has been helping me with severe neck issues. Before going I couldn't lift my arms much higher than my shoulders and struggled to turn my neck. I've got a lot of mobility back and my posture is better than it's been in a long time. The entire office has been super accommodating and they're funny to boot!!! read more

I'd like to be able to give more than 1 star because most of the time I have an ok experience here. My therapist is always professional and makes me feel a lot better when I'm done. But lately this place and most of it's employees are unprofessional. Constantly goofing around, giggling, and whispering. It makes me feel like I'm being judged rather than cared for. The girls that do the exercises flirt with the new male therapist while the doctor does nothing. They don't even watch the people doing their exercises to see if they're doing them right or not. I've hurt myself a few times by not doing the exercise the right way. Not the kind of place I feel comfortable in anymore. read more

So apparently, I have a lot to say. I was a bit reluctant to try physical therapy for the second time, after a horse accident many years ago. I had a bad experience with therapy at a hospital and decided that I would live with my pain and take meds as needed. That went on for years until I finally decided that something had to be done because my back was actually getting worse. My first consultation was with the PT, Jason, who is really nice and knowledgeable. I was evaluated and he answered all of my questions. My back did not heal properly and my neurologist said I would likely have some degree of pain for the rest of my life. Jason was very realistic with the expectations of physical therapy, saying that although we couldn't straighten my back, I could definitely have more good days than I've been having, and do things for longer periods of time. Sounds good to me! I don't like working out. I enjoy physical activities - swimming, dancing, hiking, etc. - but voluntarily doing a push-up or a squat - I'm not a fan of and need someone telling me to do it. That's where George, Jason, Carlos, and Gev come in. When I started therapy, Jason chose exercises that would be best for me. After about a month, George added more weight and variations to my routine. I've had both Jason and George as my therapists but my regular PT has been George, and the assistant I mostly work with is Carlos, and I like them a lot. I've also worked with Gev and Stephanie a few times, and they are both great too. The assistants are quick to correct my form when I'm doing something wrong, and take the time to show me how to do it properly (the PT, George, sometimes steps in too). I feel like I need to address the bad reviews regarding the receptionist. Personally, I think Srbui and Edna are both very friendly and polite. I think that when people cancel appointments and are told the cancellation policy, the patients take it (very) personal. I'm guilty of canceling appointments (everywhere), sometimes last minute, which is incredibly rude. It can also cause an empty spot that could have been filled by someone else who needs therapy, if only you were a bit more courteous and canceled with enough notice. Isn't it an unwritten rule that anytime you have an appointment (anywhere) and have to cancel, you should give at least a 24-hour notice? Some places enforce this rule and often times there's a fee. Of course, there are times when you have to cancel last minute because of an unforeseen circumstance but expect to be told the policy on that for the future. If you cancel last minute again, perhaps you're the rude one. I canceled three appointments (in a row, I think) after I had only been there twice (yep,lol), and was asked if I was sure I needed therapy. I wasn't offended by that question - it actually makes sense to ask. Physical therapy is great and can do wonders, but the therapists can only do so much and you have to put in the work too. Nobody is going to do your exercises for you, and nobody is going to lose sleep if you don't go. So don't go if you don't want to, - but just don't waste people's time in the process. I enjoy going to physical therapy (most days at least) and it's a professional yet fun environment to be in. Parking is free and easy, there's a large lot in the back and if you park in the back top lot you can use the ramp instead of the stairs. I've been going twice a week and I'm definitely seeing improvement and I always feel so much better when I leave. My only regret is that I didn't come here years ago. read more

I was coming here prior to back surgery and now I'm back after surgery to continue my PT and everyone is so helpful to me. From the receptionists to the physical therapists to the assistants I feel very well taken care of. read more

Great therapy place to make you feel comfortable. The therapist is very attentive and informative. I really felt at ease from the two beautiful ladies at the front desk also. Srbui and Edna were friendly and sweet. I booked my next 20 sessions on the first visit. read more

There are a few actual physical therapists there who pretend to oversee the activities but unfortunately, the assistant "therapists" are who you are stuck with during your sessions after either Jason or George briefly evaluate you. They're extremely inattentive and act like high school kids gabbing away with each other not paying attention to the patients at all. I was fortunate to go to a real PT Clinic at Keck USC Verdugo Hills Hospital to finally experience top notch physical therapy. There I had one-on-one for the full hour and never plugged up to an e-stim machine which has an insurance code for easy billing. These crummy strip mall PT clinics are primarily insurance billing operations that provide sub standard services to patients with limited HMOs. Sadly that's the reality of heath "care" in our country and these "clinics" contribute to the systemic dysfunction of profit-over-people. And yes, that receptionist is very rude, evil and nasty, LOL. read more

The girl working at the front today was not helpful at all. Totally inappropriate and disrespectful, very disappointed. The therapists may have been good but the receptionist was terrible. Will go somewhere else. read more

Stellar! I had an horrible experience at Larchmont PT and finally found Dr. Wilkins through my insurance carrier. APT&W are conveniently located in North Hollywood, Silverlake, Los Feliz area, there is plenty of parking behind building. The facility is modern, clean, and well kept. More so Dr. Wilkins, Cero, and staff really know their science. I am 8 weeks into PT after a hip procedure and way ahead of the healing schedule due to APT&W's great work and direction. I would highly recommend people in need of PT or other Wellness therapy to see Dr. Wilkins at Active Physical Therapy & Wellness. - Real patient/client read more

This place is great. I just got out of my second visit, and both times I've left feeling better than when I got in. I was helped by Mia, the first time. This time I was initially examined by George, then did my exercises/stretches/therapy with Gevork. Both were knowledgeable and courteous. I see a few people complaining about the receptionists, I would just like to say that they were perfectly fine, respectful, and accommodating. read more

I now see why the other reviews are complaining about the receptionist. YES, she is rude with an attitude. Because of her and only her, I'm not coming here. I just can't believe the owners don't look at reviews and take action. Oh well, your loss read more

This review is strictly for the receptionist SERBUHI. My mother has been coming to this establishment for a couple months now to relieve pain in her back and leg. It has not been helping her for reasons that possibly her condition is more severe and not because of the therapists. She had canceled two prior sessions early in the mornings because her pain gets worse after therapy. As told to her by Serbuhi as long as she cancels early in the morning it won't be a problem. Well, when I called to cancel my mothers appointment and explain to her that she is experiencing more pain after her therapy and I would like to speak to whoever is in charge there to come up with an action plan Serbuhi rudely interrupts me to tell me that this is the third time she is canceling her appointment and if she doesn't want to come to tell them because there other people in pain waiting for appointments. I tried to explain to her that the reason she is canceling is because she experiencing more severe pain after her sessions. Then her answer to me is that there is a $50 cancellation fee. At no time did she show concern or ask how we can proceed to help my mother and her pain. Or that she will forward it to the dr in charge of this establishment. I personally went in the complain and asked who was is charge? Who is the Dr? No answers were given to me. Instead a lengthy conversation with a therapist about how maybe psychically therapy is possibly not for her. BEWARE this does not seem to be an establishment run by professionals clearly. read more

Active Physical Therapy & Wellness Center - Front desk - Physical Therapy Near Me - Los Angeles, California

I dont ever leave reviews but I was so disappointed and annoyed by my visit. The front desk was not very friendly and the staff of PTs gave zero hands-on interaction. Not just to me (who has a minor minor injury), but looking around at the older people and people with serious conditions, they would give them the exercise and then walk away or literally stare at the ceiling. I saw them twice chuckle to each other about another patient, and the PT with one older woman in pain who did not speak English and was having a hard time following was very impatient with her and not making any effort to help with the language barrier - he just seemed annoyed. I was just shocked at how no one seemed to really are. Additionally, I'm all for a fun work atmosphere and such, but everyone from the PTs to the front desk were preoccupied with their own personal issues to be prompt. My time there could have easily been cut down just based on efficiency and urgency. Just an overall lack of caring. Additionally, the entire group of people working out had to listen to a five minute, loud conversation between two PTs at their computers where they actually stopped doing their work all together to have a debate over this question: You have to choose one animal to punch and knock out or kill, keeping in mind that you get $10,000 for each pound the animal weighs. Not only is this not very appropriate in general when you are to be working, but as an animal lover I found it very offensive. The two gentlemen also took a detour discussing if an obese child could count as an animal (they agreed that humans are animals, and they could include said child as an option, but the final decision was to choose a large possum or a ten pound spider, depending on the size of its legs - spoiler alert!). For someone who is young and fit and had a slight injury that I thoroughly explained, I did not need to do the simple exercises they gave me, especially when I said I go to the gym 5 days per week and do exercises that are more advanced than this, but they weren't really listening to me. Felt like a giant waste of time and I just got a bad, unprofessional, childish vibe from the entire office and felt I had to share this. Thank you. read more

I cannot say enough positive things about this place. I've required physical therapy several times in the last couple of years. Mia has been my therapist and she is knowledgeable, thorough and i feel she really cares about my progress. I'm a member of the gray hair set who was too busy to take care of my body when i was young and I'm now paying the price. Mia works with me to increase my ability to move about, and also encourages me to follow through at home. All of the assistants that I have worked with; Carlos, Giv, and Stephanie try very hard to make the workouts enjoyable. Yes, I said enjoyable. Edna and Surbui(sorry about the spelling) at the front desk are helpful and friendly. Also the facility is clean, well equiped and bright and cheerful, which is a large plus when doing something that is so necessary. Thank you very much to everyone at Active Physical Therapy. Without you I would not enjoy the improved quality of life that I currently do. read more

Continuous back pain! Ugh! Doctor says "try physical therapy" so I do and this place is great! They turned an apprehensive reluctance into a positive experience. Great physical therapists and they take good care of patients read more

The therapists here are great, but the office has become so poorly run that It's not worth it. I waited 2 months to be seen and when I finally was, I had a mix-up (their mistake) on an appointment time in which I was told I was a 1/2 hour late and thus couldn't be seen. I called to cancel an appointment because I was in a car accident and the front desk girl said, "that's fine, do you want to continue therapy"? She didn't react at all to what I had just told her beyond when my next appointment would be. So yes, after being in a car accident, totaling my car and being hospitalized, I then borrowed a car for my most recent appointment in which I was totally forgotten about for 30 minutes in their empty waiting room. After telling the front desk I didn't think I'd be back because of the combination of negative experiences, she told me, "sounds good". Never going back. Sorry Jason. read more

I went here twice a week for 4 or 5 weeks. This place is pretty crummy overall. The good: Two of the PTs are nice and give good hands-on treatments. The third one I didn't work with. I will say, though, that neither PT was able to clearly explain my problem to me. It seemed like they did a quick diagnosis and then put me on a standard and not particularly specialized course of treatment. The bad: 1-Dingy space! Old equipment. Cramped (one of the PTs sees patients on a table in the kitchen). Sometimes when you get electro-stimulation you have to share the stimulation machine with another patient and end up really close to them even face to face in close quarters which is awkward. 2-the PT assistants are useless. What happens is you see a PT for assessment and hands on work (10-15 mins) and then they hand you over to an assistant and they move on to other patients. These assistants barely attend to you. They have 3-4 patients to attend to all at the same time so they are distracted and overworked. They are also humorless and generally robotic. One of them chomps on gum the whole time. They don't correct form and they often don't count properly when asking you to perform stretches or exercises. I could have done the exercise completely on my own with the same results. Also, the exercises were always the same with no increase in weight or stamina. Once I went to a new PT I realized how lackluster this place is, so I recommend not wasting your time and money here. read more

I love everyone here! I have been to many physical therapy places in my life. This is the best place. Everyone is friendly and fun. And of course they all know so much about healing. I have had the best results from coming here. I have hip and back issues. For the first time in a long time I am doing things I thought I could never be able to do again. I feel better now than I have in years! The space is small and intimate. I always feel I am getting the attention I need. read more

I had been to two different therapy centers before this one. Eh. Even with appointments I would be kept waiting over an hr to start my 'therapy'; if you could call it that. I have since changed my primary dr too. When I was sent to Active Physical Therapy & Wellness Center I was a bit apprehensive about finding what kind of care I'd get. OY! I was VERY pleasantly surprised. From the minute I walked in the door, to meeting ALL the therapist, & assistants I felt better already. The therapists LISTEN to you, they & the assistants work WITH you to see you are doing the therapy exercises NEEDED for YOU correctly, & guide you into new exercises as needed. The receptionist at the front desk, Cristina, ALWAYS greets you with a smile. To put it in a nutshell: THIS PLACE IS FANTASTIC! AWESOME! SENSATIONAL! ETC... If you need physical therapy: you need Active Physical Therapy & Wellness Center. Switch insurance if yours doesn't cover this place. YOWZAH! read more

I've been coming here for a few weeks now and I'm very happy with the care I have received thus far. The staff are all friendly and are really knowledgeable. It's hard work, but I already feel a difference. The staff really took their time and explained everything they did. read more