This company has moved again, but the service is excellent. They still support the orthotics they…read moremade 10 years ago. They have moved to 11838 11 Avenue in Edmonton Jim Moon did a great job replacing the cover of the insoles.

Jim has tremendous skills, measuring and custom fitting each foot to a superb in house built…read moreorthotics. When my Doctor referred me here 30 years ago, I was amazed as to how my walking became pain free. I soon realised that when your foot alignment is wrong, this causes, ankle alignment problems which causes knee alignment problems and finally lower back problems. Don't go anywhere else. Jim has given my life better quality. I buy 2 pair every year ans although my insurance company only covers half of the bill, I would gladly pay the whole bill to obtain the comfort that Jim provided. You won't know the benefit to you until you get measured and start walking on air. Peter Shea, Edmonton Alberta

If you have foot problems like I do then you may know how valuable a good pair of orthotics are in…read moremaking all movement and exercise comfortable and safe. I went through years of dance training and exercise with no orthotics and ever-growing bunions and finally my body revolted and I was in extreme foot pain almost all the time. If you are looking for a place who will help you with each step of your foot pain journey, Orthotic Abilities is worth checking out. They do custom made foot orthotics and will measure for them on the premises. They also have friendly, knowledgeable staff and a wide selection of both men's and women's footwear, for sport, casual and more formal.

Never received the orthotic shoes. The mold was taken on May 21/19…read more I was told 4-6 weeks for them to be made. After not hearing from them I stopped by the office after 7 weeks, and I was asked if I could return and take new molds. Not sure what happened to the original. Very poor service. .

After a skiing accident, I broke my humerus and went to Advantage Sports Medicine, in St Albert for…read morerehabilitation. I worked with a physio by the name of Sylyanane Foo. I had several sessions with Sylyanne and she was remarkable. Her kind, comforting demeanor put me at ease. She gave me the corrective exercises and made sure I was executing them properly. She spent the whole scheduled session with me, which I really appreciated, as I wanted to make sure I was on the right track. Sylyanne is very knowledgeable and always was able to determine what was going on. I definitely recommend Sylyanne for any physical issues that you need help with.

My daughter in grade 10 got a partial achillies tear. Norm helped her out a ton!! I was very…read moreimpressed with the 1on 1 interaction, being with her from start to finish making sure the exercises were done exactly right. I have been to other physios in the past and there is no comparison!!

I have been looking for shoes for the last year and a half with no luck. I have called or emailed…read morewhat feels like every store in Edmonton. Yesterday I went to see Tim and he was extreamily knowlageable about both footwear and feet. When I told Tim about the injurys I have he was ensuring and he was very eagger and willing to work around my handy caps. I had a a really hard time looking for a 14 2E extra deep shoe. I have tryed on up to 6E with no luck because the top of my foot was too low. I will be back to custom Orthopedic for my next pair of shoes

Incompetent business…read more I went to this shop on September 4, 2019 to find a pair of therapeutic shoes along with the orthotics themselves. These were to be paid through my insurance, which is where I usually send the request to, but the orthopedist said that they prefer to send it, so I had given the electronic contact information for my insurance to him. On September 18th, I phoned my insurance company to ask why I haven't received a notice for approval. According to them, they hadn't received the request from Custom Orthopedic. I immediately contacted Custom Orthopedic and the orthopedist claimed to have sent the request himself and that the insurance company is mistaken. Once again I sent the contact information directly to the orthopedist in addition to the contact information for the insurance supervisor. The orthopedist said that he would phone back the following Friday. He never did. After phoning Custom Orthopedic on September 21, I learned that the request to the insurance company was sent by fax, not email. This suggests that the fax could've gone anywhere since I hadn't given them the fax number that my insurance uses for this purpose. The person that I had spoken to didn't seem to care about the situation and directed my concern to the owner who would not be available until the following Monday. I've decided that if I have to wait another month for orthotics, I may as well get them through a different orthopedist.

My primary go-to place for healing when muscles get too tight for external treatment (aka massage)…read moreand require more intrusive intervention (ie. IMS) I found my current favourite physiotherapist back in 2018 after my previous massage therapist left practice, and she is FANTASTIC! Not a huge fan of acupuncture (bad experiences before) but for some bewildering reason I respond really well to IMS treatment like dry needling (Like the old Buckleys commercial "it hurts, and it works") Most of the time I go for needles it basically fixes my muscle issues like the next day (unless it's really bad maybe another treatment or 2) Man I'd be so messed up without this as a last resort when chiropractic or massage attempts fail to bring relief (the cons of being hyper flexible lol...) Coupled with some cupping therapy, heat packs and mobility stretching, they guide me back to my normal active disposition ‍ ‍ Highly recommend

I gave this location 3 stars because although the physiotherapist who attended to me was very warm,…read morenice, and helpful, my experience with their "direct" billing was terrible. Before I went in for my first visit, I called to inquire about their direct billing, and was told that both of my insurances were covered under it, and to bring them both. However, when I got there, I was then told that they would only direct bill for the primary insurance (which happened to be less coverage), and that I would have to go and do all the paperwork on my own to get my money for the secondary insurance. So I had no choice but to pay out of my own pocket for the majority of the bill, and now I am stuck trying to figure out on my own how to get the rest of my claim back. I am writing this review in case anyone is stuck in the same situation as myself, and choosing this practice because they claim to have full direct billing.