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    Active Seniors

    5.0 (1 review)
    Closed 9:00 am - 4:00 pm

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    Central Coast Senior Services

    Central Coast Senior Services

    3.4
    (8 reviews)
    11.4 mi

    This agency is the "worst." We had an appointment originally back in December 28, 2022. Bethany,…read morethe coordinator said because of the Holiday's naturally a CNA wouldn't start until the first of the year. It is now January 13, 2023. I had to call them this week because I hadn't heard anything from Bethany. Guess what her excuse was? She had the wrong number! Did she try calling the alternate phone number? The only communication I received after our December 28 meeting with Bethany was a "text" on January 10 saying she hasn't called because she had the "wrong number" was too busy assisting other "seniors" and our CNA was "sick." That's it. I can clearly see why they have a "3 Star" average. Excuse, after excuse after excuse.

    We have had home care aides through our nationally known long-term care insurance, for several…read moreyears. With our authorization, payments were made directly to the care agency, so we did not have to deal with anything except establishing our eligibility for services under the policy. We recently moved to Monterey and contacted Central Coast Senior Services. We were told that they did not deal with long term care insurance companies, even MetLife or CalPERS. We would have to pay them for services each month and then we were responsible for getting reimbursed by our long-term care insurance. This means we would have to send care notes, invoices and other documentation each month to the insurance company. Whatever the quality of service Central Coast provides, and it may well be good, but potential customers should be aware of this unusual part of their services and the additional work it entails.

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    We've provided personalized in-home care for more than 20 years.
    We've provided personalized in-home care for more than 20 years.
    We work together with the family, caregivers, and service providers for a comprehensive plan.
    We work together with the family, caregivers, and service providers for a comprehensive plan.
    Casa Carmel is a six-room assisted living at the mouth of beautiful Carmel Valley.

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    Casa Carmel is a six-room assisted living at the mouth of beautiful Carmel Valley.

    Active Seniors - seniorcenters - Updated August 2026

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