I scheduled an appointment over a week in advance. I show up before my appointment at 1pm. It is now 2:05pm and I am still sitting in the wait area. Makes me wonder why I set up an appointment in the first place. The wait time has always been terrible in the past, but this is the worst. Will not be coming back. For the past 4 years, it has been a different optometrist who has seen me. My exam was $59 which is more expensive than if I had just gone to Costco. Last time I come back. read more

Acuity Eye Group - Eyewear & Opticians Near Me - Escondido, California

Staff was very nice the opthalmologist was rude,in a big hurry spent a total of 6 minutes with me . This is as Acuity Eye Group fault not the doctors or staff. This is socialized medicine looks like friends and neighbors read more

Terrible customer service. I will never recommend West Coast EyeCare in Escondido, Calif. I took my disabled son in to pick out frames and have never felt so unwelcome. I called ahead to see if we needed an appointment and was told no, we could walk in because we had our prescription with us. The person who quite obviously did not want to help us, regretfully did so. She was rude and stated that my son's lenses would look like coke bottles right in front of him. The receptionist as well was non-receptive, made a face and rolled her eyes when I told her we were sent back to her desk to fill out paperwork. I then told them nevermind and we left. read more

They aren't JUST optometrists, there are actual ophthalmologists on site. This is good news for those of us who need that for whatever reason. I will also say that the checkup we had was thorough and not uncomfortable at all. However, I did not love their glasses guy. He was very blasé and rather offputting. Their selection of glasses was VERY limited as well, as all the styles seemed to be the same, rectangular, black, masculine. I elected to take the Rx with me to get my glasses elsewhere. Look in my reviews and you'll see where. I will return if I need my eyes checked again in the future. read more

I wanted to write a follow up to my Conversation with Luz at West Coast Eye Care. She promised me an equitable solution to my twice broken lens mounted very high end glasses purchased at the now closed facility in La Jolla, CA. I've been out of the state for a few months so was just now able to take her up on the offer of $150 to completely replace. I was promised this solution and now was told that I will only get a discount on the products that I purchased. I guess I'll have to file a small claims case against them to get their attention. Do yourself a favor and find another place to do business for Eye Care!!! I'm a retired military person and can't afford the aggravation or extreme costs of doing business here! read more

Worst experience ever! My appointment was at 2pm so I came 15 min early just in case. I signed in and sat down to wait. Later 3 people came after me and somehow was call in before I did. Look at the clock and it was 2:20pm. I went up to the receptionist to ask why I wasn't call and these 3 patient who came after me got seen first. She ask if they call me at all and I told them no. She went back to talk to a technician then came and told me he was sorry and now is getting a room for me. Wow! So I was basically skipped. Smh. read more

Dr. Ramolia and her staff (Sal notably) were AWESOME. I'm a first time glasses wearer, never had an issue with my eyes ever, and Dr. Ramolia was just great! She took her time, answered my questions (who knew i had an astigmatism?!) and addressed all of my needs. If I could give this place 10 stars, I would. I also don't have any insurance, and they worked with me and my budget. Even if you already have an established eye doc, you should SWITCH to Dr. Ramolia!! You will be very happy!! read more

. They are very unprofessional when it comes to people with special needs and the ladies in the front desk are very rude I advise anybody that has family with special needs not to take them there read more

This review is for the people who deal with the phone calls. I was put on hold for 20 minutes then asked to be put on hold again. when the person answered they hung up on me I've tried leaving messages numerous times and no one manages to call back so I have an appointment for tomorrow that I'm wondering if I should even go to because I'm not very happy with this place. Now that I have gone in and had my eyes tested the staff in the back are very nice and the doctor that did my eye test I can't remember her name but she was very nice. Now I can see why the girls in the front desk we're kind of bad at answering the phone stuff. It's pretty much get people in there and out of there as quickly as possible so it's like mass production read more

I visited West Coast Eye Care on the 23rd of July. The staff was professional, friendly, and made my visit very pleasant. Dr. Prabhu was very caring and took care of my sprout a small problem with ease. The examination went well, everything was explained to me, and the friendliness of the staff certainly made it a pleasant visit. If you need Eye Care I strongly recommend West Coast Eye Care read more

I have been coming here for the last 10 years. Staff is polite and professional. Price for exams is competitive for uninsured. Quick easy experience. read more

I called West Coast Eye Care today to make an appointment for my son. They got him in right away ( I guess timing IS everything). They were very professional and caring. We didn't have to wait at all. He got his eye exam and glasses ordered in record time without feeling like they were rushing us. I don't know why we would ever go anywhere else. read more

Truly, as good as it gets! During this time of crisis (COVID-19) West coast Eye Care on West Valley Pkwy. received a call from yours truly because even though I wear safety glasses when I cut or drill I tend to get fragments in my eyes. This time I could not flush it out and I felt it could cause severe damage and when I called I was IMMEDIATELY PRIORITIZED!!! Although there is a crisis happening the experts said I needed to be seen. I was seen within 10 mins!!! Not joking!!! Extraction was needed, expertly done and follow-up scheduled including antibiotics prescribed. I am truly grateful for the service that I have been afforded. This was covered by insurance even though I did not think it would be! read more

Dr. Binder is straight forward and helpful. Short wait time. Diagnosed mom as having eyelid problem rather than something more serious. I recommend him. read more

The front office is incompetent. I called to schedule a visual field exam. When I arrived they told me the doctor who does that test wasn't in and they had scheduled me for a regular eye exam. I scheduled another appointment. This time they informed me the machine was broken! They didn't have the courtesy to call me to reschedule before i drove there AGAIN. Two strikes and you're out. The facilities are also in very poor repair. read more

Dr. Ramolia is great! She knew exactly what was wrong with my eyes(which were very red for days). She's very knowledgeable. She answered all my questions and addressed all my concerns. Definitely will be getting my eye exams here read more

I woke up with blurry vision. They gave me a same day appointment!! Would have been very stressful if I had to wait. Staff is friendly.

I RARELY leave a 1 star review. I actually wish there was a lower score, perhaps a -3. Anyways, this place tries to squeeze every penny out of you, and if you don't watch out they will. You have to constantly play defense. Eye exam was quick and painless, actually felt a little too quick, but that's not the source of my issue. Went to the frames/lenses area, couldn't find anything more than 1 pair that was ok. I got the model # and decided to go elsewhere. I ended up checking online and found the same pair of name-brand frames on Amazon for 1/3 their price. $60 vs $180. Seriously. Got all the info from insurance, went back to have them take care of the lenses. I figured they did the exam, may as well give them the business. I go back in, supposed to be free, and he said it's going to be $130 something. What?! Oh, and this is after I sit in the waiting room for over 10 minutes because when I walked in he was in the bathroom. I told him I didn't want the anti-reflective coating (which I told him the first time, but he noted it down anyways). So he takes that off (seemingly begrudgingly, but who knows for sure), then says $64. Insurance said free. He said that's for plastic, and if we did plastic it would only be $30 but they can't do plastic for these, they have to use polycarbonate. I told him nevermind, I felt like I was being misled. He handed back my glasses, didn't say a word and just let me walk out of there. No attempt to inquire why, explain anything, nothing--really couldn't care less. I called another company near my old house (longer drive now, which is why I tried West Coast), they said it should be the same from place to place but she humored me and gave me pricing for my particular insurance plan. She said it should be free, I told her I agreed but West Coast wanted $64. We discussed plastic vs polycarbonate, and she said without a bottom rim they have to be polycarbonate and it's because of the special way of holding the lens (she explained in detail) that they have to use that material. So it would be $24. I opted to go with the other company because A) they were helpful and friendly, B) they explained why polycarbonate had to be used, and C) they charged $24 instead of $64 after insurance coverage. The other company was considerate, helpful, informative, and seemed to care. The complete OPPOSITE of West Coast. It's funny, the first time I typed their name I put 'West Cost Eye Care'...which is actually more reflective of the experience. read more

I wish I could give no stars! I've been having some discomfort in my right eye... I had been referred to a different ophthalmologist but he had moved to Chula Vista so I called my insurance (Tricare) said I could go to any other Ophthalmologist of my choice as long as they accepted Tricare. I looked around and found this place. I called last week to make an appointment and I explained to her that the name of another doctor was on my referral she said "it should be fine, just to bring it with me the day of my appointment". Well, here I am 20 min early and this dumb girl tells me I need to have the name of their facility on the referral -__- she waited for me to come to their office to tell me that bs and not be seen... at first she said she told me when I scheduled my appointment which she never did, why would I come knowing I need their name on the referral?!.. Then she said she called...I never got a phone call or VM, I guess she was too busy applying a million coats of mascara to do her job right. Do yourself a favor and find another place. read more

I received a fair eye exam on 2 occasions, but have not received very good service in getting my records from them sent to another doctor. I have been trying to get these records in order to schedule LASIK surgery and finally got someone to speak with about this after being left on hold for more than 10 minutes. After all of this time, with my eye doctor trying to get my records,as well. I am told I will have to sign a release. I would rate them very low on customer service. read more

Not sure why there are so many bad reviews for this location but I've had nothing but great treatment here. The staff at the front desk has been kind and very helpful. The technicians doing the eye exams and pictures have been wonderful and the eye doctor, Dr. Morrison has been incredible. I've been there twice in a week due to sudden floaters and flashes. Yesterday, Dr. Morrison did laser surgery on my eye because I had a tear. The procedure was not painful, uncomfortable, but all in all , took less than 5 minutes. He wants a follow up in a week. I read about other eye clinics where the follow up was 3-6 months! When it comes to my eyes, I want a place that is proactive and I feel West Coast Eye Center is an excellent clinic. read more

Kimmy and Ana at the front desk were knowledgeable, professional and patient in fulfilling my request to change both my pre-surgery check-up and surgery dates and have another surgeon fulfill my needs. I highly recommend this location and their outstanding service. read more

Services are adequate. They definitely do not go out of their way for you. I saw an optometrist, opthamologist and ordered contact lenses at $440 and they would not perform a simple repair on my generic reading glasses for free. A $3 charge to replace the tiny screw at the temple because I did not get the frames there. Unbelievable! read more

The in esco sucks. They were trying to keep the money from my insurance without me knowing anything until I went elsewhere to get my glasses.. There was little selections and way too high for the price ..I got a better deal at Walmart read more

THE DOCTORS ARE OKAY, BUT GREG NEEDS TO GO! My family first started going to West Coast Eyecare in Escondido when they were a much smaller office with only one doctor. We went there because, at the time, it was the only eye doctor our insurance covered, and it was a nice place to go. The doctor was kind and very attentive. Now they've moved to a much larger spot, and I feel that they have gone from nice to adequate. I have no complaints about the eye doctors or the receptionists. They are pleasant, and they do their jobs. I do, however, have a huge problem with their salesperson, Greg. My husband took my son to have his eyes checked as part of his annual exam. The appointment went along fine until my husband decided to let my son take a look at some frames and get some prices. This is my son's first pair of eyeglasses and he's twelve. He's nervous. He doesn't know how his peers will perceive him. He also happens to have cerebral palsy. My husband is very standoffish. I told him that we weren't buying glasses today because I knew they would be expensive and to just come home with the prescription, something my husband relayed to Greg. But this man had the tenacity of a car salesman, and when my husband wasn't receptive to purchasing glasses today, he decided to focus on selling them to my son. I've worked in retail, and I remember the days when we were told to sell to the kids when the parents wouldn't buy, and I thought that was awful. In my opinion, someone who would sell to kids, especially something as costly as eyeglasses can be, are the scum of the earth. He kept asking my husband, "So, when are you coming back to buy those glasses?" ($400+ glasses for a 12 year old boy with a mild astigmatism...and, oh wait! Did he sell my son on the $300+ transitions option? Why yes, he did!) And when my husband finally left, Greg conveniently forgot to give him the prescription my husband asked over and over for, necessitating my husband's return to the office later in the day. I think this is a disgusting way to behave as a salesperson. His behavior is seriously making me re-consider whether I ever want to return to this eye care place at all for any reason. read more

We couldn't be more appreciative of Dr. Joshua Morrison-Reyes, who performed eye surgery - a vitrectomy - to treat a hole in the macula of my husband's eye. From our first visit to a additional visits to determine whether the hole would heal on its own, to the actual surgery (when it didn't heal on its own), to post op visits, Dr. Morrison explained everything in terminology that we could understand, answered all our questions, and showed a genuine interest in my husband's recovery and well being. The surgery was not at all painful for my husband, and the hole is now gone. His vision continues to improve and we should see even more improvement over the upcoming months. You know when you are in the care of a competent professional and a kind human being. We recommend Dr, Morrison to anyone needing retina surgery. The Escondido office staff are friendly as well. Holly & Steve Suhi read more

I had a pleasant experience at West Coast Eye. The receptionist were ok but the Doctor and the opticians were excellent. Great customer service from Greg and Reggie when choosing and picking up my new glasses. I did find the pricing to be high for my glasses but I have tried those online prescription glasses companies and the quality is poor in regards to both the frames and lenses compared to what I received at West Coast Eye- totally worth it. If you select this location you will be pleased with the great customer service. read more

I won't recommend this place for ophthalmologist at all. The doctor that I saw Dr. Suthja failed to preauthorize my prescription even do that I called my insurance and they were willing to cover it after the preauth. I was dealing with the pain and redness of my eye for many days after my $40.00 visit copayment and never got the prescription corrected. I would recommend them if you are willing to deal with your symptoms with just the visit with no prescription. I wish that you can rank them with no stars at all. Go and see your personal doctor and deal with a lower copayment versus these "Specialists". read more

I had reduced vision in one eye. Dr. Prabhu was able to see me on short notice. Dr. Prabhu looked at my eye, took some tests, and made some helpful suggestions. The staff was concerned, helpful, and professional. read more

I believe his name is Hugo. He was the one who assisted me and everything. He had to inject dye on my arm and he had the lightest hand ever. Didn't feel anything at all! He was so great. The doctor was quick but thorough. I was out the door in less than 30 mins. read more

I've been here before, and always thought the staff was surly. But I am giving up. Yesterday, no return call to my voice mail while they were "out to lunch" at 11:15 AM. Today, I'm on hold for over 4 minutes. We have choices. And I choose not to use your business. read more

This place is really great. What makes this place great is the manager Angela. She helped my mother in-law track down Glasses and prevent an accidental wrong shipment to an incorrect address! Her customer relation skills are excellent as well. I am grateful to have been able to work with her. I look forward to getting glasses here in the future. read more

Great personal , we have very good doctor , Dr. Morrison -Reyes . One time when I was worry about one symptom i had, the office was able to schedule an appointment very quickly . read more

Pretty good. They got me in very quickly, but they were a bit overwhelmed the day I was there. The receptionists were still quite kind however. The exam went well and smoothly. Would certainly recommend them :-) happy read more

They have prices here that are more than reasonable especially compared to competitors like Lenscrafters, they give excellent customer service and every time I have been here I have been assisted by Greg who is super knowledgeable when it comes to eyewear and always gives me good advice when it comes to choosing frames. My friend recently got a pair of chrome ray ban sunglasses from here and even though he knows I wanted them first I was so happy that Greg went out of his way to check and see if they have the copper ones which he special ordered for me. Now my friend can finally have a seat because summer is not over yet, and my fly shades will be soon be the talk of the town thanks to West Coast Eyecare Associates! LOL read more

My wife is a patient of Dr. Prabhu. Today my wife had her post operation for the second cataract surgery. She will receive a prescription for her new glasses. This was a two month process. In the beginning, we had many concerns and fears working with a new doctor. We are happy with the service she provided and now my wife can see. She is a great doctor. read more

Won't waste your time with a wordy review. Bottom line, they don't check their work, they can be rude, and I ended up having to work with a different branch due to the sheer incompetence of the optical department here. Stay away from this place. read more

This is by far the worst place I've been. The receptionists are so rude. I waited for 30 minutes just to ask where I could sign in because she had to help everyone in line before she could answer me then I waited for another 30 minutes for them to look at the sign in sheet to call me amd this was all just to pick up my sons prescriptions. I will never go here again. read more

This place is horrible!!!! Bad patient care. They over charge for glasses. I came here to get a vision exam done and everything from the start was bad. They called me up late. The optometrist didn't let me fully explain what was wrong and gave me the answer well that happens to some people... Then when I asked her what my vision was like her answer was its 20/20 and I said but I need glasses so how can it be 20/20? Her responce was well its 20/20 with glasses... I repeated the question a couple of times and she gave me the same answer. So I gave up on asking and when I was going to leave I asked if I could get some platic covers for my eyes since they dilated my eyes but they refused to give a cover to me since I had sunglasses and to them that was enough coverage... So my drive home I had the sun hittng my left eye all the way home that when I got home my eyes were hurting a lot and I couldn't leave my house for the rest of the day. This place is the worst ever!!!!!!!! Don't waste your time. If you get reffered here ask for some one else or run for the hills. read more

When I first arrived everyone that worked here was very pleasant and nice. I noticed somebody was there to pick up perception. They were waiting for awhile only to find out that there perception was not even there. The lady was very upset. I thought "I hope this doesn't happen to me". The optometrist was very nice and professional. Went to pick out my glasses with my wife. Her eyes were so bad that she needed a rush on her prescription. I only needed glasses for reading. They told her that her glasses would only take 7 days at the most and my glasses were going to take a month. No big deal. I didn't need mine right away. 7 days went by and no call. On the 9th day I called to find out what was going on. Come to find out someone along the way messed up and my glasses were ready and hers were going to be another week. Not good. The optometrist did a great job and would recommend her. As for the sales department..... Seems that they don't know what's going on. I would use the optometrist but get your prescription and get your glasses somewhere else!! read more