Acuity Eye Group La Quinta: Exceptional Customer Experience Comes First. Their Mission Statement can be found on the front entrance door. Out running errands, I dropped in on Acuity Eye Group La Quinta to report my recent stumble. I'd banged my head which bruised the area around my good eye. (As a long-time Acuity glaucoma patient, I am fortunate to consistently get excellent care under world class Ophthalmologist Joel Solano, MD. And I have a responsibility to keep them informed.) When Acuity front desk administrator Ivonne saw my bruised face, she pleasantly urged me to take a seat in the lobby. Not expecting this, I was still keeping my appointment in a few days, I explained. Had no expectation beyond a casual report of my condition. But the Acuity team had other plans. I waited fewer than 10 minutes when eye care technician Fatima emerged and escorted me back. She administered eye tests while showing sensitivity to my sudden concerns. Dr. Solano then conducted more tests whereupon he presented the good news: no damage to my eye. I made a follow-up commitment. SHOCKINGLY EXCELLENT CUSTOMER CARE. Confident and relieved that Acuity eye Group La Quinta allows pro veterans like Ivonne with her years of experience, to greet the patients. Her critical pro-active decision about my condition, I realized, was nothing short of an expert judgement that came between me and potential blindness. Thank you, again, Acuity Eye Group La Quinta, my rock star professional Ophthalmologist Joel Solano, MD and his competent staff for being hyper-conscientious. read more

Probably the worst customer service I had ever experienced. They cancelled an appointment I made a month ago. They suggested that I call and re-schedule. I called three times to reschedule. after waiting over 30 minutes to reach them, I gave up. There web site is also very complicated for an old person like me with limited computer knowledge. Unfortunately, Desert Oasis is only contracted with Acuity Eye Group. More power to Insurance companies and their providers. read more

Your first visit will be wonderful at acuity, but after that, good luck, I received the paperwork for my exam and ask what did it mean no explanation I also asked for a prescription for glasses showed me someone would get back to me on a Monday never happened. I called today. Was on hold for over 30 minutes and I still don't have a prescription for glasses now I have to go someplace else. Don't bother if you really need glasses like I do. read more

Went for an exam in 2025 and received a prescription for contact lens. I then went in 2026 and the prescription was for less strength lens. My eye did not get better by themselves. You see the Doctors via a Zoom call! No doctor on site. Takes forever for the contact lens to come in and cost more than any other store or online site. I do NOT recommend. read more

It's a mill. Dr. didn't fully explain my diagnosis. One eye treated with laser surgery (thus the 2 stars) and an appointment for the other eye was scheduled for the next week. My intuition led me to seek a second opinion, before the 2nd visit. SO happy I did. Experience with the other Dr. was 100% better. Do yourself a favor, do not go to the LaQuinta office. (I have no experience with the other locations.) read more

I rarely leave reviews, but I think in this case people should know what to expect. This was my first experience with this chain. Firstly, they do not tell you that there is no Dr on site. It's all remote until after you check in and have gone through all the tests which is a strange experience in itself. You are taken to multiple rooms where machines are setup and it doesn't feel organized. After all that is done then they disclose the Dr is remote and are you ok with that? Well, by that time what choice do you have?! The contacts took forever to come and get scheduled to be fitted, but what was offsetting was that no one discussed the difference in prescription or anything. I think they don't want to just give you the contact prescription right away, and want to see you for "a fitting", because people would just take it and not come back. They want to sell you contacts. The office is nice when you walk in, but the offices and other waiting room is shabby. In desperate need of a remodel. I won't be back because I felt like it was a mill and there isn't any real customer facing care by the doctors. Not for me. read more

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just want to write a review about this place at La Quinta. It's terrible customer service especially the person takes care of the glasses. They closed at the one at Indio that was even better service . I won't recommend this place at all . I stopped by just to get my glasses fixed with a simple screw that was missing and they just decided to put one that doesn't even fit she even told me and that she did not know when they were going to have some available. she send me this other place . and this is where I bought the glasses. not coming back at all. Bad service.. read more

Place had my 5 stars 5 years ago but has since fell threw the cracks. Over booked, unprofessional and ungroomed at the front desk, music was also distasteful.I was paying out of pocket and the price that was quoted on the phone is no where near what I ended up paying out of pocket for a 2 hour long wait and nothing extra or out of the ordinary that was added to my regular service as they stated I was a new patient when I have been a standing patient since 2020. Definitely will not be going back and sad to see it is not the nice place it used to be! read more

For one thing you can't speak to anyone. You call one number get referred to another number it's an on going circle. I saw Dr Sifter the opthamolgist on june 9th, supposedly put in a referral for laser surgery for scar tissue I have in one eye and cataract in the other it is now July 9th. No call from anyone. So I called today, to find out they have NO request submitted. Called 4 different numbers and I get reverted back to the same number with same same results...Absolutely NO HELP. Acuity deals with alot of senior people they NEED to do better, alot better. So for me it's a ZERO for customer service. read more

I am in serious disbelief on how this place is open and running. First off the receptionist is rude and talks with an attitude. Next the way this office is set up makes no sense. They have you jumping back and forth from room to room to take all these different pictures of your eyes. My mom is in a wheelchair and trying to not only get from room to room a challenge but they are giving us attitude because my mom needs additional accommodations to be able to take the tests. The rooms are outdated and have face masks just thrown on the floor to which then the MA picked them back up and put them on the table for use. Next there are no doctors on premises. The exam is conducted online via a video call. It just seems super impersonal to be able to do the exam like this. Next we went to use the rest room and the seat covers are on the floor just like the face masks were in the previous room. read more

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I called to make an appointment and told the person doing the scheduling what insurance I have and asked for a specific doctor. He was unavailable in the time frame I needed, so they assigned a different doctor for me (Vitaly Zak). It turns out that this doctor is OUT OF NETWORK for my health plan. Why would they assign a doctor who they KNOW is out of network? Now I have a crazy bill due to their laziness/incompetence. Not only that, but this doctor was useless. He spent about three minutes looking at my eyes and gave me no documentation afterwards. I will never use this business again and recommend that you avoid them too. read more

If I could give a zero star review, I would. I waited 10 minutes at the front desk while 5 employees never once looked up to offer assistance. When I asked if someone could help me, the gentleman that was supposedly the one checking in patients got quite annoyed with me and stated he would help me in a couple of minutes. He also stated that I could've come around the desk to check in, I would have happily done that if there was a sign that indicated that, however there I stood being ignored. I arrived at 9:30 for a 9:40 appointment. Suffice to say my patience was coming to an end. After watching 6 people get called in and 2 prompts from me to find out why I hadn't been called. I should have left at that point, but I felt like I was there, so I just sucked it up and decided to wait. Big mistake!! I have never experienced this type of doctor's office drama. It was a routine exam that shouldn't have taken more than 30 minutes tops. Needless to say I would rather pay out of pocket for my next exam than to go through that again. Departure time: 11:00. I would encourage anyone who is thinking about getting an eye exam to NEVER go here. They are rude and employees are more interested in talking to each other than to pay attention to the patients. read more

Beautiful place with a large reception area. Staff seems very nice and would give 5 stars, but their restrooms (which have the capability to be comfortable) is nasty! Toilets are dirty, No toilet paper (okay maybe a couple sheets left on a roll that's not even the dispenser, which has probably fallen 100 times). No seat covers in one stall and No paper towels to dry your hands with the empty soap dispenser I tried to use. The walls are dirty as well as the area on and around the toilet seat! The people they use to stock and clean this restroom should be retrained! read more

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Laura in the optical department helped me with my glasses and with her expertise of paperwork and glasses, I was extremely satisfied with her great customer service. Laura takes the time to listen and goes the extra mile to make sure you are happy with your glasses. Whenever I need new glasses, Laura is always the one I look to for help because she is outstanding in every aspect of her job. She is truly the best!! read more

Long wait times up to 1hour. Poor results. Not informed of a loss of reading ability without prescription glasses after cataract surgery. Eye sight very cloudy even after follow up Lasik treatment. read more

I went in for a long-overdue prescription change. My glasses came back, but they weren't right. They advised me to give it a couple of weeks for my eyes to adjust. Still not right. I took them back. Technician said I was out of warranty. I was not. Once again. Give my eyes time to adjust. My eyes are never going to adjust to their prescription. I now own a pair of glasses I will never be able to see with. These people are cheats. Beware of using them. read more

It was June 2/2024, I began steps to schedule cataract surgery by Dr. Alireza Ghaffarieh. Due to miscommunication, unreturned phone calls or worse yet, Acuity Eye Group not answering the phone on their end, my surgery didn't happen until 11/7/24. As my appointment date approached, I never heard from Acuity Surgery Center. I phoned the office to confirm and receive surgery instructions to no avail. The phone was never answered and when it was, it was from India. I had to drive to the surgery center in order to get the time and instruction for my pending surgery. At this time, I found out that I was supposed to be taking eye drops 6 days prior to surgery. I was never told this and when it was discovered, the receptionist said it would be ok and they would call in the Rx and for me to begin the drops even though my surgery was scheduled for the following day. I asked to hear it from the doctor and was told they would check on it and for me to not "over think" it. The day of my surgery was like a conveyor belt. I must say the surgery was painless and I believe the doctor did a good job. The follow up visits were a bit hectic as Acuity Eye Group LaQjuinta has several locations and they forget to tell me that. So I went the next day for my exam only to be told I was in the wrong office.....I needed to go to the end of the block and check into that office...once there I was told to go to the office upstairs.... Very confusing. At the end of my office visit, I tried to share my experience with the doctor who didnt want to hear about it. My conclusion: I think the people at Acuity Eye Group, LaQuinta, have perhaps become desensitized to the patient experience. Cataract surgery was something new to me. It would have been a better experience if phones were answered, information was forthcoming in a timely manner. I don't plan on having my other eye done with Acuity and I recommend anyone considering Acuity to think twice. read more

Laura Rockwell has been taking excellent care of my Mother as she has been trying to adjust to her new glasses. She has gone above and beyond to make sure my mom is informed and is reassured every step of the way. 10/10 customer service from Laura, my Mother could not be happier with the service she has recieved. read more

I've had it with Acuity Eye Group. Last fall in the Palm desert office, they did an eye exam for progressive lenses and they have yet to get the flow correct. The prescription also felt too strong so I went back in December of last year they did another eye exam, corrected the prescription, and still the flow of vision is not right. I decided to try the LaQuinta office and arrived there today for my 10:30 AM appointment- that was confirmed via text-only to be told it's at 12:40 PM today. I took off work for only a limited number of hours so had to return to work without being seen. Let's just say that was the last straw. There are plenty of other providers in this Valley and I'll be seeking services elsewhere! read more

Gave them many opportunities to improve but enough is enough. Schedule appointment to for 9:30AM for retinal eye exam cause the doctor who's stationed there only takes morning appointments. I'm here now its 10:07AM waiting pisses me off im from Joshua Tree area. I had to skip PD dialysis for this whats the point showingup early and waiting my bottom a hour? The place has to many female techs I see none of them do anything most of the time no wonder both waiting halls are packed everytime. Stop playing country music nobody is feeling the music play oldies or 70s music read the environment. Do better for this location do better. read more

Know this: Visual Acuity will stall on your cataract surgery as long as they can. The downside to that is worsening glare from night driving that places you at severe risk of an accident. As a health professional, I am appalled at the lack of attention to this aspect of care. UCI Medical Ctr. is taking care of it. Also, if you have glaucoma, you will be managed but never sent to a glaucoma specialist. I would suggest that you budget and consider changing insurance to a supplement that will ensure you the best care. Dr. Fox is the specialist at UCI and the care is the best. You deserve it.! read more

Stellar eye & Esp. Retina care! Dr Samuel is Extremely Knowledgeable, Professional, Courteous & a Great Communication. And, they have all the latest & greatest Technology/ Equipment to Diagnose on the spot with immediate results! 10 STARS ONLY PERFECT!!! I was in & out in 35 minutes on 6/21/23 (!) As we age, we need this type of Eye Care for EARLY Diagnosis & Treatment for things like Cataracts & Macular Degeneration... 100% Covered by Medicare & my Plan G (~Medi gap ) insurance) ! read more

The person checking people in is RUDE! Tattoo on left forearm, just speaks to people so rudely. Definitely not the greeting people should walk into a business receiving. Maybe having a rough morning but that's not the patients fault. read more

Ive been to this location a few times, office and front desk people are excellent. The technician who did my eye exam before I saw the Doctor was excellent, i wish I could remember all their names, the girl who helped me with my glasses was excellent. I recommend Accuity in La Quinta! read more

First time client. Great experience Dr. Q answered all my questions and concerns. He then recommended Laura Rockwell to help me chose my glasses. She was excellent and knowledgeable advising me on how to judge the fit and comfort. Never felt rushed. She was able to apply my insurance for the best result and savings. Looking forward to picking up my new glasses! read more

I'd seriously consider going somewhere else if I were you. I'd elaborate, but I don't want to repeat the other one-star reviews about rudeness, bait and switch, remote exams, hasty exams, etc. I'm done. read more

Terrible customer service! Awful front desk lady who basically disappeared for 30 min while 10 people were waiting to check in. Find another place to get your eyes checked! read more

Chin dr was EXTREMELY RUDE, not only to my wife but the staff as well. If you can avoid this POS see another eye specialist at this facility dr. Bloom was very helpful. read more

Worst experience ever. They had me look in the machine for 2 clicks and said all done. No pre checks of any kind as they have done in the past. Rushed and rude. Will never ever go here again. Chose other if your eyes matter. read more

We made an appointment for our friend who is 91-years old; we took her on Wednesday May 7, 2025. She has dealt with other doctors here as she is dealing with macular degeneration. She began experiencing serious systems, so an appointment was made to see Dr. Michael Samuels. We did not read other reviews as our friend felt this was the place to go to get help. Sadly, the appointment with Dr. Samuel was as unprofessional as you can get. By the time she went through the various rooms for testing, Dr. Samuel came in and did not address her, nor look her in the face. Looking down he said "I cannot help you" and turned to leave. Our friend called out to him asking for more information. He was dismissive and told her she could get what she needs at any pharmacy. It may be that he could do nothing to help our friend. But the manner in which he relayed that information stinks! As a trained doctor he should know that a cold shoulder response to a patient is unacceptable. Management should reprimand him, but they won't. Acuity Eye Care is a factory mill; get them in and get them out. They've done that to me, as well. There may be good doctors there but its the luck of the draw when you go. Some reviews are glowing of the doctors; others are not. We hope your experience will not be like the one our friend experienced and that we felt ashamed we took her there. read more

Overall, the place is great, staff is carrying and knowledgeable. I just had my yearly diabetic comprehensive eye exam in January, so i paid my $30 copay thinking that since I'm in network and I have vision insurance (VSP) and Anthem Blue Cross for (medical), everything will be covered. Over the next few months, I received a bill from the facility stating that my eye exam was billed to my medical insurance instead of using VSP for vision. I called VSP and they said that the same service should been 100% covered since the facility accepts VSP insurances. I called their billing department, and they said that my test falls under medical . Well, my medical insurance does not cover eye exams. i tried to dispute their argument since i was not ware that the facility would not be using my vision (VSP) insurance for my service. Now, I'm responsible for the payment. FYI be aware of your medical billing statements... best of luck everyone... read more

My husband and I were trying to find a new place to get new glasses with an already existing prescription and your basically empty office with 4 attendants couldn't take the time to be friendly nor could they take the time, besides pointing, to help him.... We left and went to old town la Quinta optix and spent our $700 there... wonderful customer service. Maybe you should remember that "a customer is not an interruption of your work but IS YOUR WORK" read more

Very kind helpful and fast! Would highly recommend them! Beautiful clean office, impressed on how fast they were and how pleasant the experience was. My glasses were so perfect I didn't have to get use to them! read more

Absolutely the worst customer service. I broke 2 week old frames, called multiple times and got not returned calls. Finally actually spoke to someone that says they don't carry this brand anymore??? 3 weeks after I bought them??? She said she would ask her manager if they could be ordered, 2 weeks and 3 phone calls later, no response. I stopped by the office and was told she still hasn't gotten a response to her email sent 2 weeks ago. Then she shrugged her shoulders and said 'I don't know what to say or what I can do'. Unbelievable- I will never come back to this office, staff is unqualified to work in public. Lots of options out there, this office is ranked dead last. read more

Very impressed with the Acuity Eye Group in La Quinta. I sustained an eye injury and they were able to see me as a walk in patient and assisted me right away. Dr Murphy was amazing and provided an examination and treatment plan. They put my mind at ease in light of an eye injury. Thank you! read more

Looking for a new Optometrist and came across Acuity from my Insurance. I really liked Dr Alden. The office visit was painless but :( the customer service was disappointing. Such a Great office but no "Hello, or Good Morning " very straight faced receptionist and students ( I believe) But seeing that I only have to go in once a year I will be back. The girls on the eye wear section were Great, very helpful and courteous. read more

Acuity Eye Group - Optometrists Near Me - La Quinta, California

This has been my second vist and as last was very pleased. The employees were very nice and professional. Dr. answered my questions honestly and no upsale on glasses. Would definitely recommend. read more

Dr Schultz was very thorough and I appreciated his explanations. The office is also very beautiful and well kept. read more

It's always a pleasure to go to Acuity. I worked in Opthalmology and appreciate professional competence, courtesy and dialogue between physicians, staff and patients. I will continue to be a patient and recommend their practice. read more

My husband got Dr Bloom to do an injection for a vein occlusion. We thought it was a simple procedure that he couldn't screw up....we were wrong. A horrible experience from start to finish. read more