I waited to attend this I facility in La Quinta which is only five minutes away from my house. The staff and doctor we're very attentive I would definitely recommend this facility in La Quinta. Denise read more

I was sent to this place for cataract surgery with Dr. Alden . The surgery went well it's the post surgery that totally sucks . I'm a real patient guy and this place is not good with following up on eye care . I ordered my glasses thru them in January which came in February. I had to get some insurance paperwork filled out which they said they will call me after completed - no call back - paperwork missing - I had to get my glasses repaired already which they said they also will call me wen info on my glasses came in for repair. No call again - so I decided to come in for service. What happens - nobody here to help - they're all out for lunch . Time is precious to peeps who pay so wen u treat me like "whatever " it has no bearing for a good review - oh yeah they said to come back @ 1300 - yeah I have an hour to kill - yeah " OK " read more

Acuity Eye Group - This poor customer service place - Optometrists Near Me - La Quinta, California

I go to the One in La Quinta, the office experience is good. The carer is good and it's clean and never crowded. The Acuity in Palm Desert where I live need some renovation and attitude adjustments. read more

Caring professional and clean. Dr. Schultz and his staff did an excellent job diagnosing my eyes. I have glaucoma and my right eye also has a full cateract. He went over my medical history and encouraged me that he will help save my eyesight. Because of the cateract we can't see the extent of the glaucoma damage in the right eye but I have hope and am grateful to find an experienced doctor. His staff were amazing and capable. They treated me with courtesy and respect which I seldom get being a very large woman. read more

The facility was crowded and dirty. Waited 75 minutes. Eyes were then initially checked and dilated. I then waited another 25 minutes after my eyes were dilated to see the Doctor. Doctor Chin seemed in a big rush and was extremely rude. Awful experience. read more

I made an appointment specifically to see an ophthalmologist. When I arrived for my appointment they said I was seeing an optometrist. Then the receptionist wanted to know why I couldn't just see the optometrist. What business is it of hers? I scheduled for an ophthalmologist so I expected to see one. Plus, by the time all this came out it was already 30 minutes past my appointment time. read more

Everyone helps patients and their needs fully. Dr Chen knows exactly what to do so I can see and fortell what to look forward to for my eye care in the future. It is a professional atmosphere. read more

Staff do not help much they do not go the extra mile for customer and Internal billing really sucks at returning call . i have called 4 times and no one has colled back since 1/22/24 . read more

I was so grateful for the professionalism of the employees and doctors at Aquity. My father has dementiaCOPD, and cancer plus he cannot hear really well. They were very patient and spoke slowly to him. They were able to speak on his level in medical terms about the degenerative eye disease he has (considering he is 83 and his cancer or COPD will get to him prior to losing his site.). Thank you, thank you, thank you. They treated my dad as if he were their father or their grandfather. It meant the world to me. Debra read more

Kind, professional staff in a bright pleasant building. My appointments are always on time and they have good Covid protocols. read more

here I go again ! beautiful place but very unpleasant doctor (Chinese woman) which I don't think she's very qualified to give an eye exam not even for contact lenses. read more

I love coming here-they are thorough and speedy. Felt safe with masking and good ventilation with fresh air from open doors. Excellent up to date equipment assured me of accurate measurements. They were able to make next year's appointment easily which I appreciate. read more

All the ladies at the front desk and who work the back office are all very nice! I was called in a timely and efficient manner! I enjoyed my visit! read more

Came to my appointment just so to find out my insurance wasn't popping up in the system. You get a bunch of reminder messages and calls but the lazy front desk worker doesn't have the ability to check to make sure you're good for the appointment. Don't waste your time here if you're coming with insurance. read more

Wonderful staff. Professional, efficient, and kind people. I have seen both Dr Stephen's, and Dr Solano I reccomend both. Top notch all around. read more

I felt like a machine being led from one room to another, very quickly. I have been to other ophthalmology groups and have been treated with a lot more of a personal feeling and respect, rather than just an object being pushed through so they can get to the next patient . Suddenly I'm in a room and told here's the doctor who immediately started to give me a refraction. Very little communication (he was very young, so Probably not used to dealing with people). Wouldn't really recommend it read more

Went into this office to make an appointment. Got the needed patient forms, so would be ready when I return in a few weeks for my appointment. My appointment was at 9 o'clock arrived at 8:45. At 9:17 after many people who had arrived after me were taken in I asked how long it would be. I did have another appointment scheduled 2 1/2 hours later. I told it would be another 15 minutes. Since this was a early morning appointment I'm not sure how it was already so far behind. I took it as a first impression of the service I would be receiving. I got my co-pay, returned, and did not reschedule at this establishment. read more

Dr Chang very uncaring. His credentials and expertise not withstanding no personal skills whatsoever Not interested in the patient. Unfortunately Acuity is the only ophthalmology group contracted with DOHC. Will not return and have to pay out of pocket to see Southern California Retinal specialist who are far superior. read more

Be careful with this location. I checked and double checked before I booked an appointment on 11/28/2022. There was no mention of a virtual visit. Not until I went to the exam room, I was told that the doctor would be talking with me via zoom. The worst part is the insurance. I have VSP as my insurance, which covers an annual exam with 10 dollars co-pay. I verified the coverage before I went in and paid 10 dollars. However, since then, I have been in the insurance nightmare. Acuity Eye Group charges VSP $383 for the visit, and VSP is not paying for it. I called Acuity billing dept, and they can't even find my record. The whole thing is mess. As of now, the issue is still not resolved. read more

I was seen at your La Quinta location. First time as a patient. I arrived and was greeted with a great attitude and smiling eyes behind masked staff. I heard several hellos and a Good Morning! The young lady that took all my personal info and medical history was Awesome. She made me feel comfortable by just allowing me to answer all her questions without rushing into the next question. She was friendly, kind and professional. I had the pleasure of being seen my Dr. Murphy. His attention to every concern was amazing. He answered all my questions and made me feel I was his only patient for the day. I definitely received 5 star treatment. While waiting in the lobby, Dr. Murphy arrived and walked through the lobby. I witnessed several patients speak highly of him and seemed eager to see Dr Murphy Your La Quinta location is absolutely Amazing, Thank You for your 5 star service. read more

Exceptional group and doctors and care definitely recommending them. Staff and Dr Murray were thoughtful And thorough. Highly recommend them

I went in today to have my son get his eye exam. And I should have got her name but it didn't cross my mind. But one of the ladies there was so good with my son I was blown away. Even joking with her saying damn you are so good. My son struggled in saying some of the letters because he struggles with his alphabet and she wrote on a paper the letter and had him just identify in which way was the letters pointed. Super patient with him and so nice. My son later said in the car he liked his visit and that made my day. Thank you acuity for taking care of my son today. read more

Acuity Eye Group - Great experience - Optometrists Near Me - La Quinta, California

Went for my first appointment today. Beautiful facility. Professional and very helpful and friendly staff. Doctor was quick, efficient, thorough and yet I didn't feel rushed. She talked to me and explained everything. I wasn't very impressed with the eyeglass selection, but it is COVID times, so I really didn't expect to even have a selection available. Excellent! My whole family is now going to Acuity! Thank you!!! read more

I normally don't write reviews unless it's for food or a restaurant but I am making an exception for this AWFUL AWFUL place of business. Not sure where to start so I'm going to keep it simple....STAY AWAY from this place..their AC doesn't even work. Felt like they were running a cattle call..awful check in process...the lady at the front was atrocious and lacked any customer service skills. It's a massive barn looking place that was FULL of people and everyone was waiting for a VERY long time. I left after waiting over an hour...awful awful awful is the only way I can describe my experience. I wouldn't go here if it was the last eye doctor on the planet. That bad! Beware! Feels like place where they scam people out of money. Hope I can help someone out so they don't waste their time. I mean how can a doctors office NOT have AC when it's 115 out. The nurses were all sweating and complaining about it and I DON'T blame them. Top 5 worst medical experience of my life. STAY AWAY!!! read more

Stay far away from the this business. They will not have an Dr on premises and you will need another ophthalmologist, from some other place to dilate your eyes. Secondly, they misquoted the price of my glasses. Thirdly, it's been a month and still no glasses! Run. Okay read more

As always all the medical staff were great. When Dr Murphy got to me I explained to him that previous Dr saw me as a # and I didn't appreciate that. He just told me you have Diabetes and Cataracts but never once he explained anything on why or how. Dr Murphy took his time and explained everything I needed to know and then some. I wish all of your doctor's were like him and see patients as humans not numbers. Thank you Dr Murphy for puting my mind at peace regarding all of my questions. read more

Went to the clinic today for an appointment I made in early March. When I made the appointment it was in person because I wanted to be sure that the Medicare and supplemental would cover the cost. I presented both my Medicare card and my Humana card (the clinic is listed as accepting the coverage). I was informed at that time that...yes they would bill my insurance providers. Arrived this morning having completed all their voluminous paperwork only to be informed that they couldn't bill my insurers. Total waste of MY time and the time of my designated driver (the appointment was for a dilation exam). I am pretty sure that the doctors here are professionals but the office staff and logistics of this group are terrible. I could have been informed of the inability to bill Medicare or Humana at my initial contact and I could have made other arrangements to get this exam done while here visiting California. A COMPLETE waste of time read more

Usually, in the past, no wait time, but for some reason a very busy morning and wait time was longer, but since I like the La Quinta Acuity, it was no biggie for me. Clean office, nice staff. read more

Very modern,clean, looks like new or recently remodeled building. The appointment went well and didn't wait long. The receptionist could have been more welcoming and showed enthusiasm and that is why I gave 4 stars. The back office MA was friendly and did her job well. We saw Alvaro Torres who was direct and did his job well, took his time explaining his diagnosis in Spanish. Overall great office! read more

had my eyes dialated thorough exam and helpful staff the wait wasn't long very friendly.

Just had my yearly check up today! Absolutely love this office! Everyone at the front desk is so friendly (and although everyone had their masks on, you can definitely tell they were smiling!) Extremely clean office! Very sad to see Dr. Alden gone... however Dr. Stephanie Asis is the best! I loved her, she made me feel very comfortable and cared for! Thanks again everyone! read more

People and Processes all great! Can't wait to get my glasses! Very professional, clean and courteous staff.

I am a new patient to Acuity Eye Group in La Quinta, that office is beautiful. The medical staff is friendly and the office is very clean. The providers are incredibly helpful they answered every question i had. I have been a CMA for over 16 years, and its evident the providers care for their patients, the front staff can work on the way they reflect kindness by smiling more. Maybe i went in on a day that everyone was having a hectic afternoon, hey everyone is allowed. But as a patient I'm already nervous going into the office, a smile goes a long way. read more

Very professional and organized team. They treat you with personalized attention and do a through eye exam. It helps if you're proactive with your questions and concerns. They are high tech and proficent. So what if I waited 20 minutes before they called my name. I would rather get the best care than complain about the short wait. I have had cataracts replaced with new lenses which allow me to see without glasses now. I had a tear in my retina that was repaired by laser in office in under one hour. I trust them. read more

This is so frustrating they cancelled my appointment one hour prior this is now the fourth time I have been juggled around since covid need my eyes checked need new glasses now another months wait need to check around for more reliable service you would think they would accommodate patients as soon as possible. Starting to believe they don't car for HMO just a hunch read more

If I could give this excuse for a medical office less than one star I would! If you like being part of a packed cattle car and then being singled out for a trip down the row of exam rooms only to bounce from one to another by a nurse this is for you. I arrived at my appointment 20 minutes early to complete my medical forms like a good patient does, but it wasn't until 45 minutes later that a semi-comatose nurse called my name. After the usual eye tests and three rooms later I was directed to another sitting area in the back. Here I waited again, but not to worry, some of the nurses took their lunch break in an empty office nearby and it was nice to hear them telling stories and laughing while I sat there not knowing when I would see an actual eye doctor. 30 minutes later and lunch time over I watched as the nurses emptied out of the office and got ready for a their afternoon, not one acknowledging me or curious why I was still there. I had now been in their building for two hours without seeing a doctor and it was time to leave. I let the front desk know and I left. This company is not in business to help people with their eyesight, it's in business to take advantage of the benefits they receive from insurance companies. I will never go back there, but I do have an appointment at LensCrafters tomorrow! read more

Long waits. Short appointments. Crowded non-distanced waiting rooms. Many appointments to get to ophthalmologist and the bottom line on services. Managed care assembly line. Avoid Monday appointments. read more

Appreciate the visit was on time and everything was smooth. Everyone was very professional.

Frustrating, uncaring and awful doesn't quite do it justice. First, my January 15th, 2021 appointment was for 7:30am and I wasn't alone. 4 of us were waiting outside the clinic but no staff showed up until after 8am. They seemed to think it was humorous that someone in the office "screwed up again" by booking early appointments for that day. No apology. Then I saw Dr. Samuel. What a joke. He must have a doctorate in being arrogant and uninterested. I walked out knowing nothing more about what caused the sudden onset irritation and infection that sent me to the ER than what ER doctor told me...the ER Dr. who, by-the-way, said, "go see a specialist and find out what caused this". Then they got confused about my insurance and asked me to pay for the visit myself and promised someone would call me back. So I did my part and paid the $170.00 bill for a 15 minute visit. But no one called. Ever. I have called four times and spoken to people who could not help, but promised a person who could help would call back, but no call. I have left messages with the billing department at least twice but no response. If you are looking for professionals who care about your eyes, money, and time, look somewhere else. read more

The positive: The offices were clean. The assistants were nice. They saw me the same day as I called in to make an appointment. The less than positive: The doctor who treated me for a retinal tear used a laser procedure to attempt to correct it without giving me any explanation as to what I would be experiencing during the procedure nor the results I could expect. The procedure itself was very uncomfortable and negatively surprising in its lack of precision. I was not provided with any information about what to expect as the anesthetic wore off or what, if any, analgesics would be safe to use or anything else about how I should care for my eye following the procedure. I had no idea if what I experienced over the next few days was normal or not. On my follow up appointment, same deal. No explanation of anything, just go in, pay, leave. Overall: I would not return to this office. I would stick with a retinal specialist in private practice (such as I switched to after the 2nd frustrating visit to Accuity) rather than this or other chain offices. read more