make an appointment with them, the day of your appointment they call you and reschedule u to a different time coz the doctor has somewhere to go.aint that a biatch!? ​ read more

absolutely terrible customer service. From the first appointment they tried to cancel thirty minutes before the appointment. Could not even get a hold of them after several calls. Had to contact the answering service in order to put an email in. Go somewhere else read more

I have been experiencing a red right eye for over a month. Today was my first visit with Dr Chen. Making this appointment was so effortless using their online appointment option! The office all around is so professional. The front desk staff had me in my exam in about ten minutes. Dr. Chen is wonderful! Very kind and such a pleasant personality (that didn't waver despite my squirming during exam) I had all the tests and she discovered I've developed glaucoma in the OTHER eye which surprised me greatly. I left with a Rx for two eye drops and a follow up vision test and general follow up. The whole experience was 45 minutes tops. I'm very appreciative to Dr Chen and staff and look forward to continuing my expert patient care. read more

Acuity Eye Group - It all happens here in the main exam room. - Ophthalmologists Near Me - Los Angeles, California

Wanted to take a moment to share an experience about the most important person in my opinion that we kinda overlook. Simone Lewis, in optical is the nicest person that I've encountered in the Westchester offices. She has suggested glasses for me that always look great. No matter how many patients are in need of immediate assistance she is always pleasant with the warmest smile. She has fixed and adjusted glasses for me. Her talents and experience are amazing. If you are a patient at this office I'm sure you will agree with me. If not go there and have an amazing experience !! read more

Big negative!!!!!! Website shows open until 4:30, I went at 3:40 to get my glasses adjusted and they are already closed!!!!

They are short staffed and you sit and wait for long times even after scheduling an appointment. This is my first visit and I'm already looking for a new eye doctor. I left without an exam because I was tired of waiting. They wasted an hour of my time. And I'm hoping that I will not get charged. Because all they did was waste my time. Why even have appointments. read more

I already posted a review, but I did it in text to talk so there's typos. I just wanted to let you know that everybody from the doctors to the doctors Assistance to the person who takes care of your contacts and lenses to the state of the art equipment to the front desk people I had a wonderful experience. They were funny they were smart they know what they're doing their kind and they take Medi-Cal. They also went above and beyond for me and I know they do for other people. read more

These rude people do not honor their appointments. I made an appointment and then received a call an hour before the appointment telling me to had been mysteriously rescheduled for 2 days later because of a computer error. I was already near the appointment facility. The mean woman on the phone basically said "too bad" and hung up -- much less an apology for their mistake. Terrible. Customer service truly is lost on these people. AVOID. read more

The office was smaller than my tiny house and there was probably 25 people waiting. The doctor was fine but the place is horribly understaffed. They didn't run my insurance and charged me full price. I tried to get a refund by they never answered their phone and the voicemail box was full. I'm reporting them to the California State Board of Optometry. The worst eye doctor I've been to. read more

What I really like about yelp is it gives some business owners a chance to correct mistakes and solve problems that they did not know about. Problems caused by employees or staff that had they observed or known about when they occurred would never have become problems to begin with. My experience is proof of this. I'm on my way to resolve an issue that happened two years ago. And in the 4 years I have been going for eye exams and updates to my prescription I have only had the very best Doctors examining me. My progressive lenses are a bit tricky to get right, but they take the time to work with me for perfect vision. read more

Terrible phone service. They seldom answer and don't return calls. Also they re-schedule appointments without notifying the patient. The doctors are fine, the office staff and corporate phone service is not worth the wasted time to deal with. read more

I am a patient of Acuity Eye Group at 1127 Wilshire Blvd. Suite 504. Lisa Chea, OD is wonderful. Unfortunately, it's difficult to reach anyone at the office via phone. I've had little luck every time I have tried. If this is important to you, you may want to consider another provider. read more

I would give zero stars if I could. Their scheduling practices are horrific. They admittedly as a policy schedule 2-4 people for every single time slot, despite there being only one doctor. I twice was scheduled for an 8am appointment where there were two others scheduled at the same time and then another group of patients at 8:10 and then 8:20. It's absurd! The doctors strolls in at 8:15 and then takes a TWO HOUR lunch break every day from 11-1. During my last appointment, I received an updated contact prescription where the doctor wrote the lens brand on the prescription that I previously ordered. She failed to mention that if I chose to order any other brand, legally, the new brand needed to be on my prescription. She then gave me trial lenses for another brand that I ended preferring, so I attempted to order them online, only to find out that the site needed approval from the doctor to fill the order for another brand. Needless to say, as others have mentioned here, they LITERALLY DO NOT ANSWER THE PHONE, so trying to get anyone to approve anything is impossible. I went back physically to the office, and spoke to the optometrist who promised me that she would contact the doctor, get me a new script and also respond to the inquiry from the online contact vendor. You guessed it, none of this has happened. I have now called and emailed repeatedly with no response, and the vendor has told me they are having the same experience. This place is awful, and they should be ashamed to be in the business of servicing patients or the medical field. This is 100% a for profit business with no soul. AVOID at all costs. read more

First time bringing my Dad here, and unfortunately wish it was my last time. The staff is extremely unprofessional. While waiting to be called in, the entire front office staff was busy talking about their personal lives- I even heard one of the girls ask the guy if he had said cameltoe, because thats what she heard. If you're going to talk about things other than work; here's some advice, whisper or talk low so no one else has to hear your nonsense. You are in a place of business not your house! read more

My wife and I have to see a lot of doctors but this was by far the best doctor's office we have ever been, the staff is was very professional and the Dr. Steinschriber takes the time to really let you know what is going on and you feel he really cares! read more

Dr. Steinschriber and his young associate Dr. Ho are great team offering a combination of new age technology and seasoned ophthalmologist. Very compassionate and caring team interested in your well being over profit and unnecessary procedures. read more

Awesome office, awesome staff! Very genuine and caring. Highly recommend Dr. Steinschriber hands down!

Dr. Steinschriber's competence is unmatched, and my results are proof of his experience. My new found vision has surpassed my expectations. Every day, I am amazed at my ability to see. So I encourage everyone to "step out of the darkness, and start seeing the light" Thank you Dr. Steinschriber. It's the best thing I have ever done, and i am eternally great full! read more

I have been going to Dr. Steven Steinschriber for many years now. I have gone to him for everything from general eye care and check-ups to operating on my eyes for Cataracts. Because of him, now at the age of 67, I see well and my eyes are healthy - everything I would expect from an experienced and well trained Ophthalmologist and MD. What sets Dr. Steinschriber apart, in my opinion, is the time he spends with me; Showing me charts, googling statistics during our conversations and fully explaining the science. Because I need to rely on my Medicare coverage, I feel lucky to be able to "see" Dr. Steinschriber, a first rate Ophthalmologist (pun intended). read more

I am very pleased with how I was treated. Everyone was good to me . The doctor went into depth while explaining to me the next thing that may help me which I very much appreciated. Thank you read more

Dr. Steinschreiber has operated in both my eyes and the result was miraculous! From almost total blindness to near perfect vision is a blessing! read more

Dr. Steinschriber has cared for and protected my vision for over twenty years. His office and medical staff is knowledgable, caring, and extremely competent. Dr. Steinschriber is a super-smart man, and a doctor of unmatched compassion and dedication. He has an excellent bedside manner and is incredibly communicative --- he not only provides you with all of the details of what is going on with your eyes, but also provides you with options for how to treat it... He does not pressure you in any way, but works with you to determine the best options for treatment. Eye problems are difficult and due to Glaucoma, I've had them for half my life. Due to complications of my particular condition, the Doc has operated on me, tenaciously treated me, and helped me to preserve the vision in my affected eye (along with my good eye, too) and keep the eye itself. Doctors can come and go, but Doc Steinschriber is the MD you want in your corner to fight for your eyes, your vision, and when it comes down to it, how you live your life... I cannot recommend him strongly enough and as long as I am on this planet, he will be the Doctor that I entrust my sight to. read more

I had to have cataract surgery in both eyes within a couple of months of each other. Dr. Steinschriber and his staff were wonderful. They made me feel very comfortable about the surgery and Dr. Steinschriber explained everything so that I knew exactly what was going to happen. I would recommend him to everyone. He and his staff are just wonderful. read more

I am shocked at how blatant they are in bilking the state of California out of money. I have Medi-Cal Insurance, so the state picks up the tab. When I first started going to this group of Optometrist they had me coming in for all these eye tests and at first I didn't think much of it. I was coming in for tests that I did not want and were completely unnessecary . I thought fine, I'll scratch your back if you scratch mine. It was obvious that they were running a lot of test to amp up the bill, but then when I called to ask them to fax my prescription for glasses they said that it wasn't on file. This after I talked to another receptionist, shortly before and she said that it wasn't up to date, even though it was less than 1 year since my last exam. ........ ENOUGH ...... what a bunch of criminals. I WILL NEVER let these people use me to bilk Medi-Cal out of money again. Save yourself a lot of grief and go to another Optometrist read more