Thank you Simone!! So so sweet + I love my glasses The entire process from start to finish was easy breezy from the eye exam to getting my lenses. Highly recommend Acuity Eye group to anyone looking for contacts, glasses, and great customer service. read more

You're lucky if you actually can see a doctor there. I guess it depends on the insurance you have but they cancelled on my appointment 4 times the day before the actual appointment day. I got to see a doctor finally after I called them with my insurance company (it took me 1.5 hour over the phone) but when I went back there as a follow up, there were FLEAS so I was told to come back next month. Then again, they cancelled my appointment the day before saying there was problem with the insurance company. I even asked if I can pay cash, they said no. I also asked if the doctor could give me any advice over the phone/e-mail since I already started my treatment 2 months ago, they said no. I've been on the meds the doctor prescribed and what am I supposed to do? Should I stop or continue? They said they can do nothing about it. Very professional. So I had no choice. I made an appointment with different optometrist but the appointment is now 2 months away. My husband always says.. "Welcome to America!" This really hurts especially because I just got back from Japan where all the medical services are truly accesible and super affordable. I gave 2 stars since Doctor Alison Sholly (I may have misspelled) was actually nice. I wish I could see her again but it's impossible to see any doctor at Acuity unless you're super lucky or every star lines up perfectly somehow in the big galaxy. Poor her if she was bit by all the fleas at the office. read more

LOL i should've read the reviews before booking. They canceled an appointment I made a month in advance with less than 24hrs notice read more

Terrible service. No one picks up the call. I waited an hour to be seen. The doctor is good but the customer service is horrible.

I would have given no stars review. This person Cindy is rude, liar, disrespectful etc should be fired immediately talks to you like you're scum. No respect at all. Shouldn't be working with people. I came there 9 months ago I gave this office list of my medications they never put them in the system so I'm not able to get my eye drop prescription refills, Then they put in their records that I refused my eye pressure test which is a lie, the asst took my eye pressure. Doctor said I don't see any signs of glaucoma eye pressure is good but keep taking all 4 eye drops but they won't give me any prescriptions, then I called over 3 times for them to put my list of my current meds in their system and they never did it. When I called to speak to someone about it they were rude as hell and accused me of lying which is not true. This is the worst eye doctor office I ever been to. I saw on review some people said office workers were rude and I should have trusted these reviews but I found out they were right Awful experience, I reported this to my insurance company because this is totally unacceptable. I hope they close this office permanently!! read more

I see a few people have problem with this office same as my husband. I don't recommend this office to anyone at all, very lousy services, never take care problem, never return call. First, they made my husband's eyes glasses when put on more blurry than without eyes glasses, the staff said that he needs to see doctor again, she will call back about scheduling appointment but never call us back, we left so many messages since September until now, no one bother to contact us, can not even leave message to their office now. Irresponsible! read more

They're super nice to you on the first day and then afterwards, they are IMPOSSIBLE to reach. They don't bother returning any of your calls about picking up glasses, contacts or prescriptions, and yet they'll chase after you to collect a bill. My first appointment with them seemed promising as they told me that my insurance covered glasses prescription but not contacts. I was going to decline but then the optometrist at the time, Dr. Haumie, told me that if I decided to get the contacts prescription that same day, she would offer me a discount of $75 even though they're normally $130. If they make the same offer to you, make sure you get it signed in writing. Otherwise, they will bill you for the full $130 and gaslight you into thinking that you're the one who didn't hear it correctly because they "would never offer that, so the customer must have been mistaken." It'll come down to he said, she said, and here at Acuity, their motto is "THE CUSTOMER IS ALWAYS WRONG AND WE'RE ALWAYS RIGHT." Even though, they do get it wrong. Multiple times. Not only during my experience with them, but with many other patients. Not only did they bill me for $130, they never provided me with the contact lens prescription. So they basically remembered to bill me, but forgot to send me the lens prescription they billed me for. Also, when Dr. Haumie tried to put contacts on me for my first time, I said it stung and asked if they'd ever happen to a patient before and she laughed and said "No. NEVER." Found out later the contacts she used on me has a liquid that can be irritating to some patients. I also talked to other contact-wearers and optometrist friends who have said that is a common thing so either Dr. Haumie was lying and taking me for a fool, or quite inexperienced. The contacts I tried using a different solution felt better, even though it did make my vision blurrier for a short while after removing them. All in all, I don't trust anything they prescribe now. When I came into the office to pick up my glasses, they still didn't have the contact lens prescription and told me to make an appointment to do so. When I called to do that, they said they would email it to me, but I never received the email. Turns out they told me they'd send me the email without having my email on file. So I called again to provide my email for them to send me the contact lens prescription, and they sent me the WRONG ONE. Then the manager got on the phone to tell me that contact lenses aren't covered by my insurance so it's $130 and basically said they'd hold my contact lens prescription hostage until I paid it, not knowing I had already made sure they sent it to me before addressing the bill issue. This was April 16, 2024, about 2 MONTHS after my visit on Feb 20, 2024. It took them that long to email my prescription to me. I still agreed to pay them what they quoted me as a courtesy, even though I know I don't have to and they couldn't do anything and yet they were still trying to fight me on it. Just the incompetence alone makes me lose my trust in them, not to mention all the dishonesty. I had to hand-hold them doing their job the entire way and they still had the nerve to claim that THEY DON'T MAKE MISTAKES?! I'll bet someone will respond and say point blank "We would never say that. We don't make mistakes" because management taught them to keep saying that over and over again, hoping the customer would just relent and be brainwashed into believing that they were the ones who are wrong, rather than genuinely investigate the matter and consider the possibility that it could potentially be an error they made on their part or gasp, actually APOLOGIZE? I'll be waiting for them to mess up again and send me another bill for $130 and then deny that management ever said they'd just bill me the promised $75 since they just make up their own truth until called out about it. So, I straight up just recorded the conversation. I'd keep the CDI on speed dial with these folks and keep a record of everything. read more

Dr. Chen was very thorough in explaining the exam results and took my questions, and answered in a way that I could understand. Thanks read more

I had to go twice to get my glasses. They did it wrong twice, I didn't go the third time to correct it because is a waste of time. The never called me to get my glasses when ready, and when I went the lady that delivers the glasses is extremely rude, she said she called me and I showed the call log, and then she started complaining about her personal problems that I couldn't care less. The Doctor is great but the glasses never worked, they made it wrong twice. Also is impossible to communicate with them on the phone. read more

Had a 930 appointment, and it has at least 25 people waiting. They way overbooked. Took over 2 hrs to see a doctor

Dr. Chen and staff are very friendly and provided quality customer service which was very comforting for me, especially that it was my first time at this particular office. Thank you all so much! read more

Very clean, professional office. There are some exceptional pros to call out, too. Dr. Chau is superb and caring. Simone is the team cheerleader who fulfills orders and makes certain every single person is content and confident with their prescription and products. There was a slip up by someone else in the office and Simone stepped in to remedy the issue swiftly and then followed up regularly. She epitomizes stellar service and has a sparkling personality too! read more

Simone has single-handedly removed the terrible bitter taste that was left in my mouth by Westchester' Acuity' EX employee, I shall not name. I truly thank GOD he is no longer there. Simone had demonstrated sincere customer service and empathy for what that guy put me and other patients through. Thank you, Simone for helping me and restoring the image of this company. Thank you! GOD bless you and yours!! For real... read more

I am OK with Dr. Chen but I probably not go back for glasses. I am scared of the poor service. I was never offered an opportunity to have the glasses adjusted; the receptionist simply handed them to me. I called to complain about this but never got a call back. I called with questions on my invoice, I never got a call back. I got an invoice and paid it promptly as requested, then I found out that Medicare had paid it. I am guessing no one will ever respond to this review read more

My eye exam was very thorough with multiple testing tools used not done in my previous eye exam.

Everyone is professional and friendly! Dr Chen seems very knowledgeable for a young doctor. I feel I'm in good care when coming here to this office. read more

I generally pay a $70 co-pay to see any specialist in my network. Not here. I received a bill for $370 for a 10 minute consultation. I also had to wait in a packed waiting room for over 90 minutes, during the height of Covid. No thanks, never again. read more

This is for anyone who is in my shoes that was up for surgery and couldn't find reviews. I had a surgery scheduled but couldn't contact the surgery coordinator. I called everyday for a months, and the front desk was baffled how even after they themselves reached out to supervisors, I wasn't called. Eventually I had to reschedule my surgery sadly because they did not contact me. They apologized and had to reschedule me. I got the personal cell of the director of surgery , and explained to her the situation, and she reassured me someone would call this time, a week goes by nothing, and I call her back and she says "oh today they will" another week, and nothing. Eventually we are 2 weeks away AGAIN from my rescheduled surgery and not once did the "director Ms rivera" seem to care THAT no one would call after she swore someone will. The week following my appointment I called everyday to get my details and shoutout to the front desk who would push and push for someone to call me, but no one did, Ms Rivera never got back to me. Ignored my emails and texts , and should zero care in the quality of care she gives. Zero pride in her work. Eventually I had to pick up glasses at another location and the optometrist there told me, "if I was you, I would NOT have surgery" this company is a mess and very unprofessional. This is coming from someone working with acuity . Please be warned. I was forced to cancel because no one ever gave me details or answered. Wasted a year of appointments and hour drives to see the doctor. I hope DR grant knows the people that work for him and he holds them accountable. read more

Dr. Nguyen was amazing explain everything to me. So was Jennifer, she explained everything well to me. I recommend them

Acuity Eye Group & Retina Dr. Kweku Grant-Acquah, MD 3816 Woodruff Avenue Unit 100 Long Beach, CA 90808 Dr. Grant is highly recommended by patient Katherine F. Antillon. I have read the reviews on Yelp from other patients who Dr. Grant assisted who gave their input; I came across several, positive point of views in the finale of a successful rating. I, Katherine F. Antillon became a patient of Dr. Grant in the year of 2020. I have been seen by Dr. Grant and his medical team several months for examinations also follow-up appointments for a thorough eye examination and determination. Prior, in seeing Dr. Grant and his staff; I have been seen by many eye doctors since 1971; numerous amount of eye surgeries took place for several years. Each separate eye operation where done to repair a swaying left eye and centering it correctly. The fact of the matter, was, it could not be deliverable; nor any of those eye operations concord successfully. Doctors' had discussed with me, extensive operations to the muscle of the eye that took place; incisions to the muscle were exhausted by leaving the eye in no working order. I was disappointed and had lost all hope. Dr. Grant took upon himself, carefully examined my eye. Based on his expertise, skills and true judgment; he was more than capable to make the final decision that lead up to, the surgery room. There, Dr. Grant was able to capture the high complexity of such findings and proceed with the operation. With precise measurements, intelligence on the doctors part, success occurred. Dr. Grant's qualifications fits the perfect imprint, roll model of an higher standard doctor; far exceeds his daily demands, obligations and responsibilities. Many, deserving patients long for a professional, respectful, and a champion of doctors. I give Dr. Grant a well deserved standing ovation and a deep heart felt, Thank You! Sincerely, Katherine F. Antillon read more

The secretaries and the doctors are good, but stay away from ordering your glasses there. After waiting for a month, I spend my limited time to go there and I was given a totally different glass. The lens and the frame were both wrong!! Here is the desk where they were looking for mine!!! read more

Acuity Eye Group - Westchester - Ophthalmologists Near Me - Los Angeles, California

I was referred to Dr. Grant due to pre-glaucoma diagnosis. That was 2 yrs ago. I love him and the office. I decided to order my glasses here since I'm a regular now. Thank God they have Jennifer!! The old guy Don was a complete idiot, never followed thru or put the eye glass orders in. I was waiting for months. He is now gone and they hired the amazing Jennifer to clean up his mess. Be patient, she has a lot to do but she's awesome and she's doing a great job!! I picked up my glasses and they were perfect. Thanks Jennifer!! read more

We came to see Dr. Alasil after my mom was told by urgent care to get to an ophthalmologist as soon as possible because she had a protruding cornea. She was in excruciating pain and could not see or open her eyes. When we got to the office, two different assistants ask us questions, scanned her retina and dilated her pupils. When we finally saw the doctor, he did not introduce himself and we were put in the kids waiting room. When we left the office my mom even stated, "That was the doctor?" She had no idea he was even the ophthalmologist! He was cold from the start. As he began some eye tests on my mom, that hurt her eyes more btw, he did not explain anything he was doing or show an ounce of sympathy or empathy because of the pain she was in! After doing the tests, he never explained any of the reasons for her eye pain or a solution. While asking me which medication she was taking he did not make eye contact with me and he cut me off while I was still speaking. He was seeing two clients at once, so his full attention was not on my mother's needs. He ended up prescribing her an eye ointment that only blinded her more and isn't helping the pain. When I try to call the office back to get her a different prescription, NO ONE EVER picks up the phone! This doctor was extremely cold and incompetent. read more

I am updating my review because the ONE PERSON who ever made sense at this location was recently fired!!! Jennifer did what no one at Acuity was willing to do for the 16 months between when I had my eyes examined at this location and when I actually got my glasses. YES, it took them 16 months and threat of fraud for them to actually give me the glasses that were paid for 16 months before. When Jennifer got me my glasses, she was new to this location, I had seen 5 people in her position in the 16 month wait for my glasses. I told Jennifer if I ever came back to that eye group it would be ONLY because she was so amazing! And then they FIRED JENNIFER!!!? I went in and was told she was fired. So, again I say, I would NEVER recommend ACUITY EYE CENTER, at any location because on a corporate level they have repeatedly gotten it so wrong. Also, I had the lady eye dr. at this location (who was incredibly rude, repeatedly) tell me she wanted to dilated my eyes. I asked her if, "I would be able to drive home after?" She said, "You should be able to." That is not the yes I needed so I declined. That same day as I sat waiting I heard her tell the staff to call an uber for another lady; whose eyes she dilated!!! This is irresponsible; and who do you think paid for that Uber, and the one back to get her car the next day? And that lady's car spent the night in an abandoned area. No bueno. Across the board this eye center is an ABSOLUTE NO. I HAVE NEVER SEEN ANY "PROFESSIONAL" GET IT SO WRONG; REPEATITLY. I WILL NEVER RETURN. You have been warned. I REPEAT: THEY GOT RID OF JENNIFER EVERYONE! RUN!!! - A one time customer, that had to wait 16 months for my glasses read more

I have now had the pleasure of being seen not only by Dr. Grant but also Dr. Pham. I've been seeing optometrists regularly since I was like 6 (thanks to my vision being so bad LOL) and since I've left my hometown and moved to LA, I've been looking for a new optometry office to make my permanent place to go for eye care. I have finally found it. I initially saw Dr Grant a few months ago due to some eye pain issues and I was very happy with the care and instructions I received to help with my problem. He was professional and very efficient. His advice worked and I was no longer so miserable and in pain. Fast forward to now and needing a routine eye exam to get a new prescription and some contacts: Dr. Pham is PHENOMENAL! She was very kind and thorough throughout my exam. She spoke to me in a way that I felt she cares about her job and patients. She explained some things to me that I have not ever known (even though I've had regular eye exams for like 27 years of my life now). Since I'm trying a different brand of contacts due to previous issues, she encouraged me to really use the trial period for the contact lenses (again something no other optometrist has done which partly caused some of the issues I had with my eyes). I couldn't say enough nice things about the doctors here. I am happy to have a place for eye care that I am happy with! Book your appointment enough in advance because they've been busy!! read more

The staff are the nicest and most understanding compassionate crew ever and the doctor is amazing

Had a scheduled appointment for 9:45-am... When I arrived .. I could not believe my eyes .. There were 12 patients waiting in a very small waiting area .. Packed-in like Sardines in a can...No social-distancing at all...I mean .. The space was freaking packed... Not to mention .. They had patients standing in the hall-way as well .. I'm like "Did you not get the memo or what??? After complaining & calling them out .. They had the audacity to tell me: "You can wait in the hall-way if you'd like." I'm going like .. Really .. Are you kidding me or what??? You already have patients waiting in the hall-way... I spoke with the staff about the situation .. I said "Haven't you been looking at the news ... Haven't you heard??? "This CoronaVirus is horrific & spreading like wild-fire .." And they acted like I was speaking Arabic .. A total different language...And was very defensive about being in violation of the coronavirus safety guidelines & rules... I am going to report them to the medical-association & Governor's Newsom's Watch-Dogs... Un-Believable!!! read more

Went in to check for a sunglass. Lence, was very helpful and nice. Gave me options to which I can choose. She gave me ideas in choosing the best frame that'll suit the shape of my face and help me with my purchase. read more

Dr. Pham is the absolute best! She is an amazing doctor. She's extremely informative and she's very good with people. I had an individual do some tests on me before I saw Dr. Pham and I don't remember his name but he was awesome as well. Everyone that works there is so kind. I had a great experience and would recommend this location to everyone! read more

I was referred to this office by my wife, DR, Meggie Nguyen was very helpful and carrying, it is very convenient and pleasant place Thanks Varoujan Hevoyan read more

Waited too long to get my glasses paperwork done. My appointment was for 8:40 am & did not get finished until almost 11:00 am!

The office is nice, clean, and well kept. The staff is friendly, professional and extremely helpful. They treat you qith the utmost respect. They explain the procedure in detail, in a way that is not making you feel intimidated. Now to the best part. Dr. Nguyen is extremely good, makes the exams quick and painless. She takes the time to explain the procedure and what it's for. Definitely recommend this practice for anyone looking for an optometrist. read more

Dr. Pham is the most caring and trustworthy doctor I have met in California! She is very very friendly when she talks to me and she is willing to tell me everything she knows about my dry eye condition. When I reach out to her, she is ALWAYS very helpful and responsible. She knows that I am a student and financially restricted, she made many phone calls just to help me get discount for my prescriptions and she gave me some free samples too! I know a lot of doctors want their patients to do LASIK but when I consulted her about LASIK, she didn't suggest me to do it right away. She insisted that I needed to address my dry eye issues before doing that surgery. It turns out to be the best decision I have ever made. With this regard, she saved my life. I cannot imagine what my life would be like if I have done LASIK with dry eyes. Dr. Pham deserves a higher salary :p read more

I agree that Dr. Grant is a very good doctor. Great bedside manner. Very patient with my elderly mother. But has everyone experienced as long of a wait as us? Our appointment was at 1:30. We arrived about 1:29. It's 4:24 and we are still waiting to see Dr. Grant. He must be overwhelmed but ... how can it be healthy to wait this long in a waiting area with so many other patients in close proximity.... 5 other patients in this larger waiting area and 8 patients crammed into a smaller area. Since I started posting other patients have been seen. How do we avoid this in the future? What's the longest you ever waited at a doctors office? read more

Good evening I had pleasure of going again to this clean office , as well as a very courteous, professional and friendly service render .. thank you for the awesome service render by Doctor and staff .. keep up the great work read more

The staff was very rude and blaming the call center and insurance company for the scheduling. I regret that I didn't get her name. She shouldn't be dealing with patients with such attitudes. read more

i met Dr. Chen yesterday for the first time. Iam a patient that has had extensive surgeries on my eyes. I appreciate the staff and drs. at this facility. Their manners and caring attitude not to mention professional skills are the bestest. Thank you for your services. read more

This place is unprofessional like speechless. I had an appt this afternoon and I live an hour away from this location so I left home early. I was on my way and they called me and said they don't take my insurance. They called me an hour before my appointment. Really? I waited more than a month to see a doctor and they canceled my appointment an hour before my appointment. I'm so upset that I wasted my whole month, now I have to book a new appt and wait another month to see a doctor. The lady told me that she can only check patient's insurance a day before. Okay why didn't you call me yesterday then? I wouldn't cancel my work and waste my gas and time today. Also I actually called Acuity eye group in Rancho Cucumonga (or Pomona) and they checked my insurance and told me this location takes my insurance. Ahh what a mess! read more

Best to avoid this outfit if needing new eye glasses. Also we suggest checking the license of any optician at the Westchester office with the California State Board of Optometry at 916 557-1208 read more

My first time visiting this facility and I was very pleased. I had the opportunity to fill out the paperwork ahead of time which cut down the wait. I had an early appointment so there was plenty of seats. I was called in on time and my entire visit from start to finish took approx. 40 min. Very pleasant service. Clean, comfortable setting with friendly staff. read more