I'm giving a five star because I sincerely appreciate and care for the good folks at Odonnell Honda…read moreas they have earned my trust and have taken great care of my baby. I've been reluctant to add this review, but every time I drive my car I get flashbacks about the undesirable interaction I had with the "Assistant Manager" Steve who was very dismissive and borderline hostile for reasons I can't explain. One of my regular/preferred service advisors (Zoe) Manny wasn't available to sell me four tires that I needed for state inspection, so he referred me to his manager Steve who called me after I dropped the car off about a safety related part I needed in addition to the four tires. I agreed to what he suggested then picked up the car then realized that my baby had a terrible chopping sound and vibrates vigorously when going over 40mph. When I finally had the chance to take the car back to tell Steve of my concerns; Steve showed no concerns as he dismissed everything I said and added that the sound and vibration I felt was in my head. He got a mechanic to test drive with me and he suggested that I get new wheel bearing which I agreed to. Unfortunately all the problems and concerns persisted which prompted me to take my car back there a third time; then Steve got the shop steward to test drive with me and realized one of the four new tires Steve sold me was defected. He replaced it and the car went back to its somewhat normal condition. After all said and done, I realized that I was down $2,328.84 and wondered if I got bamboozled by Steve or he and his mechanic simply didn't know any better. More concerning, what else Steve and his mechanic may have ruined in my car that will eventually be a problem later. Ultimately, I will not let this terrible experience ruin the trust and relationship I've built with this shop. Steve needs to understand finding a place that's trustworthy and care for their customers/guests best interests is more valuable than gold and extremely hard to find. I've referred friends and family to Odonnell Honda, and I've traveled from PA sometimes to take my baby to Odonnell Honda for service because I need that peace of mind when my service advisor tells me something about my car. As a resolution, I kindly request for me and my car to go no where near Steve and his mechanic moving forward. I have no choice but to eat the financial loss despite every penny I have; I've earned with my own blood. Please keep me away from Steve & his mechanic!!!

Update - I received a refund for my car's incorrect diagnosis received 10/07/25 after I complained…read moreto management that I was able to fix it myself. The check arrived on 11/01/25. O'Donnell's Honda in Ellicott City did try to correct their error.

This was about as painless as buying a car can realistically be…read more I found the car I ended up purchasing through CarMax at a Virginia location. The specs checked out, the price made sense, and I was already comfortable with the brand. Rather than driving down to Dulles, I paid the $99 transfer fee to have the car shipped to my local CarMax in Maryland. Between saving the trip and avoiding the hassle of a Maryland inspection, it was an easy call. I had my financing lined up before I ever walked in. I arrived around 4:45pm on a Tuesday, test drove two cars, purchased the first one, and was out the door before 7pm. That level of efficiency is rare when buying a car and was genuinely impressive. I ended up purchasing a Honda Pilot. One of the biggest positives is CarMax's inspection process and return policy. Having what is essentially a 10-day test drive took a lot of pressure off. I still brought the car to my own mechanic during that window, and it received a clean bill of health. This is the third car I've purchased through CarMax, and the experience has been consistently solid. No pressure, no games, and no wasted time. If I buy another car in the future, I'll happily go through them again.

Do not buy: 2023 HYUNDAI KONA SEL VIN: KM8K3CABXPU025312 The…read morebumper was not placed on the vehicle property after an accident and the correct parts were not used. I bought this car and had it looked at by a collision specialist who pointed out numerous issues. be very cautious when buying from this establishment. I tried to work this out with them and just have them repair it properly, but they would not work with me, and the manager Jonathan was exceptionally unprofessional and not helpful. Also, the engine light also came on 3 days after purchase. Terrible experience. The only good thing I will say is the person in the business office upon return was nice and made things quick and easy to return but I really cannot believe they sold me this vehicle.

In May I took my 2024 Cadillac Lyriq in for service at 8am. I reported to Maggie that the garage…read moredoor opener stopped working after a wealth of updates was applied in February - March. I also discovered that my custom lighting was not being saved. Every time I changed them, they reverted back to the default. She informed me that an update is available. Angel offered me a ride to work while they had my car. I arrived back at the service center at 4:00pm. For 8 hours, no one had touched my car. They started at 4:30 and told me it would be 1.5 hours. I sat / waited in theif waiting room. Once my car was finished, Maggie came to tell me and everything was completed. When I got into my car, I looked at my light setting and the setup was quite different - so it shows the update was applied. I tried to delete the garage door opener and it still wouldn't delete. When I shows this to Maggie she said she would have to do more research on this - potentially "replace the module". It's been WEEKS and Maggie has not contacted me nor has she returned my call(s). I would NOT recommend Miller Brother's for another beyond routine maintenance. I'm actually speaking to a lawyer about the Maryland Lemon Law as I have had numerous issues with this car.

I brought my car here to the Body Shop after someone backed into it. When I arrived at the shop I…read morewas greeted by Sue at the front desk. She was very pleasant and her customer service is impeccable. I initially came here to get a repair quote to take my car to another shop however after talking with Sue I made an appointment to have my car repaired here. They had my car for about three weeks, They kept me informed of the work that's was being performed. When the repairs where done I noticed that my pin stripes didnt match and chuck the shop manager at the time gave me the run around about correcting the pin stripes. Then came Fred the new shop GM and he took care of getting the correct Hyundai H for my pin stripe and it took him about 5 minutes to put it on. Although I had that small hiccup I still gave the five stars because my experience was still amazing. And if I ever need repairs done again I would definitely come here. Side note. Someone my say that the pin stripes not matching it not that big of deal however it was to me.

I found a few used luxury car options within my budget and was approved for a good rate even with…read morechallenged credit. They worked with a variety of banks to get me the best deal. I was nervous about buying a used luxury car since they're notorious for being pricey to repair. They offered a warranty that I could bundle in with my loan which gave me peace of mind. Once I signed the paperwork my shiny new car was ready to come home with me! I highly recommend National Motors for anyone shopping for a used car!

Hello so I'm Jeremy (11)…read more And on the 19th so almost 3 weeks ago me and my uncle decided that we were going to get a new car so we called this place 3 time total. And we we calling about the 2020 BMW x5 since we wanted it so we called and said I was to but this and this is going to be for my uncle it my uncles price range was 20-25k and this car was going for 20k . Great deal honestly and they put me on hold since I was young for almost 30 minutes. And I had to call again since I had no hope they were going to take me off of hold. So so called again and got a different person/representative . So I asked I want to purchase this car all over again and Idk if he got overwhelmed or I said something wrong put on hold again and he said "hold,hold" and I was on hold for 10 minutes and I gave up. So I asked my brother (18) if he can help me and he decided to be the speaker for me and my brother and the same person matched and they got along and the confirmed a date for the 20th so the day after. But it only took 5-8 minutes instead of 40? I think the guys name was Jonathan I forgot. Then the 20th rolls around and me and my uncle were talking and he brings up that he found another car from bmw of Annapolis and I was sold and I'm like wow! automatic parking since it had the parking package And it was 30-35 k so 10,000 thousand dollars over my uncles budget and I'm like oh well. But then I went to school and came back and I was going to relax but then I hear a car and I liked outside and saw the x5 So I ran outside and I was so happy and it had everything so was so happy. That's all I have to say I expect better national And thank you BMW of Annapolis for our new car -Jeremy

In February, this dealership sold me a car at a new-car price while advertising it as having "0"…read moremiles. In reality, the vehicle had nearly 600 miles, was missing a second key, and was in a condition that was far from new. On March 2, 2026, the salesperson confirmed by email that the car had been used. Despite 18 contacts with dealership staff, they were unable to locate or provide the missing second key. My experience was disappointing due to the inaccurate advertising, the condition of the vehicle, and the lack of resolution regarding the missing key.

I asked them to fix the drive's side rearview mirror, but aside from pretending to fix it and…read morewiping it clean ,they refused to replace the parts .it is car I bought less than two months ago .

The experience of buying a car was fast, professional and rather easy. Mike, the finance manager,…read morewas honest and knowledgeable and answered all of our questions. He assured us he could get it done within our limit and he did! Thanks Mike!

I am so happy that I discovered this great family-owned dealership. With four area locations, I…read morelove how their website aggregates together ALL their inventory (400 vehicles!) for ease in viewing. With the microchip crisis and lousy selection at the new car lots... a 2019 Honda HR-V with 17,000 miles was the way to go for me! Thanks to Mark, Robb and Ron at the Ellicott City location for their professionalism, kindness and a great customer experience!

I had the best experience working with Kevin. Kevin was very professional, excellent customer…read moreservice and he made sure that I will driving out with a brand-new vehicle. The process was smooth. I did not have to wait a long time. I will definitely return in the future and will be sending my friends.

I guess my story will begin in April when I brought my vehicle in for a factory recall on the…read moreheadlights and to have my brakes done. They completed the brake job, installing it new rotors and brake pads but they did not have the headlights in stock. They advise that they would give me a call when they came in so I could bring my vehicle back to have the headlights replaced. Fast forward through the summer I never got a call and I had to bring my vehicle in for a oil change last week. Everything went smoothly drop my vehicle off they change the oil and rotated the tires. They did a multi point inspection and said everything was good . Period after leaving I noticed a smell and loud noise coming from the rear driver side. So I called back and rescheduled a second appointment for this week. When I came in this week, they've asked me that my caliper went bad and it warped my rotors so all of that was going to have to be replaced. This was a little concerning since a week prior when my vehicle had been running fine and I got it all change I had no problems until after they serviced it. I did ask about the headlights that were supposed to have been in over the summer never as if they were in and they could do the repairs while my vehicle is in the shop for the brakes So they told me my vehicle will be done by the end of the business day and I authorize the repairs. The next morning I called at 8:30 AM checking on the status of my vehicle and was informed that it still was not done and it should be done around noon When I came in to pick up my vehicle, I noticed that the headlights are not been done. Apparently the technician that was supposed to put the headlights on the order didn't do it, so it was not completed. So I had to schedule my vehicle to come back in the following week. After leaving the dealership while driving home, I noticed a lot of noise coming from my wheels. When I arrived at home, I saw that my hubcaps were not placed on correctly. This was a minor inconvenience so I was going to just take them off and then put them back on correctly, but I noticed that the keys for my wheel locks were no longer in my vehicle. I had to call back again to see what happened to my wheel locks, but the person I spoke to you on the phone was unable to help me. So if I was, she would check with the mechanics to see if they knew what happened to it. This has completely ruined my trust in this dealership to service my vehicle, and I will be taking it elsewhere from now on. Within a period of three weeks. My vehicle will have been in the shop three different times and not a single time. Has everything been completed correctly . And each time it's there longer than they called me so I have to miss time from work or miss time to rest in order to keep coming back.

I was just here yesterday and was very impressed with the service and guidance given by 'Devin' who…read moreis always very professional but also very personable and cordial! Such positivity explains why I am a loyal Norris customer and why I may be buying my next Acura from this dealership! Another top Norris agent is Anishia. From my first interaction at Norris, some 6-8 years ago, I found her to be the most effectual, warm, and dynamic professional I've ever encountered within the automotive industry! This Norris' greatest asset is the skilled, exceptional personnel it retains! Its excellence in service is another big plus! Communication and transparency are number one priorities. Free vac and wash with service. Also, Norris customers are kept informed (during and after their visit and provided status updates, follow up, and opportunities to give valued feedback! Norris service managers are accessible and visible and will work with you to assure satisfaction and approval, which are the main goals towards which they strive. Now that's responsible, qualitative service! So if you have automotive needs or are looking for a reliable, stylish, sweet ride, visit this Norris Acura dealership/service center today and tell 'em I sent you!, oh and remember to ask about discounts and specials.

My Acura mdx was needing extensive service and James Washington was great in getting it all fixed…read more The service was top notch and everyone was very polite and helpful. Definitely the best car dealership I have ever been to and I will only be bringing my car here for service in the future. They arranged a loaner car for me while my car was being worked on and they fixed it within 1 day. I have had so many bad experiences at other shops but the experience here was great and the car drives like new again. Thanks again James!