My teen son asked to get his hearing tested for tinnitus. While scanning our insurance providers I…read morefound this location of UL Physicians with a specialty in audiology. I called the office to book an appointment and was originally put on hold because I wasn't referred by a doctor; however, a nurse confirmed my insurance and booked us. (We were also asked who referred us at check in, but it was not a problem that we'd booked without one.) We were checked in quickly and given paperwork to complete. My son got called back about 15 minutes after his appointment but we needed a few minutes to do the questionnaire. He saw Dr. Borton and was happy by this visit with her. She confirmed his tinnitus as well as his healthy hearing, and agreed to his request to provide paperwork for school. As his mom I appreciated him having a comfort level with the doctor and leaving with information he'd been seeking. This office hosts several physicians. Their doctors also work downtown on Chestnut Street if that location is preferred. Clean waiting room area. Masks optional. Plenty of parking spaces. Located near casual restaurants if you're appointment falls near a lunch or dinner appointment.

I am extremely impressed with their customer service. They went above and beyond to help me even…read morethough I was not a customer. I inherited an Oticon hearing aid and had it fitted in Phoenix AZ but when my audiologist had a hard time with getting the warranty transferred I found out that Hearing Life was the original seller to my son in laws father who passed away. It wasn't very straight forward but I called Hearing Life for help in transferring the warranty. They followed up with a couple of phone calls with me and were able to get the warranty transferred. If they did all that to help out a person who wasn't the original customer and lived in another state I am sure they will give anyone in Kentucky great service! I forgot, they also asked if I had the original charger and they worked on getting that warranty transferred too. They did this without any sales to me, or expectation of future sales. Just great service. Above and beyond service!

I went to Dr. Coppola for a deviated septum. The office is extremely clean and the office staff is…read morealways kind. I also had surgery with him. The scheduling process was easy and I was very informed. My recovery was swift. I drive all the way from Shively to go to this office and it is worth it.

Very thorough and informative. Explains and answers questions during exam. I was very glad to find…read moreDr Coppola and I drive from Mount Washington to appointments. Recommend him highly.

A very organized Norton Children's clinic. As usual, there are separate sick and well entrances…read more Ever since the COVID-19 pandemic started in 2020, you don't have to go in to wait. There's almost no wait time. You call them once you reach and they will let you in, take you directly to a well sanitized examination room. The doctors here are great. We have met almost all of them, the perks of having a toddler. Dr. Borden is very child-friendly and thorough. It's good to have a good pediatrician office like this right here in Middletown.

Very unprofessional, rude, gossipy staff, don't bring your child here. There are way better places…read morewith good teachers. I had a very bad experience where two teachers were being beyond rude, acting like little teenage boys. Nothing was done, I left voicemails explaining my situation and no follow up was provided.

2+ years is way to long for a child with childhood apraxia of speech CAS to be on a "waitlist" for…read morespeech therapy. We were in speech and making small strides, but then the therapist suddenly quit the practice and left. We've been on the wait list ever since. As she ages, her peers pass her by all while she cannot get the therapy she desperately needs. My son is also been on the wait list for over 3 years for the same therapy. We do recieve "telehealth" OT and the therapist is great, but let's face it, a child with special needs really needs in person therapy. The secretary/receptionist seems to always have an attitude. Louisviille, especially the south and southwest is desperate for more pediatric therapy practices. It's a shame this is pretty much the only one and they are booked solid. Hundreds of kids go without the help they need. Lastly the scheduluing is inflexible. Take what they give or forget about it. Which is what happened in my son's case. The therapy was in the middle of the school day and we couldn't just leave school and go to thearpy twice a week. So we've been waiting for the last 3 years. Kind of ridiculous. I will say all the therapist are great, but this practice is poorly managed.

I've been a patient here for over a year and just discovered I never wrote a review. How can that…read morebe for such a five star experience! I was referred by a spine surgeon that knew surgery was not an option for me. The doctor that had ordered an MRI of my back said I should NEVER consider spine surgery. When I first arrived at this practice over a year ago the PA Shaun Nicole Wright had reviewed my MRI. After an exam she determined I was definitely a candidate for a spinal injection. Since I have numerous issues with my back she let me choose which area was of highest priority to me for treatment. She warned me that whatever I chose would be the only injection for at least three months. When I indicated lower spine she was a little surprised but then on manual pressure examination she agreed. At the end of the first visit I stopped at the office for surgical scheduling for an SI Injection. After the 1st injection I am sold and have recommended to others to skip major surgery and consider cortisone injections. In the past year I have remained in the kind care of PA Shaun Wright. She herself is fabulous, thorough, and well informed. Last November when I needed a repeat of the SI injection she knew the surgeon was going on maternity leave. While I sat in the exam room she reached out first hand to the surgeon to see if I could be squeaked in. The surgeon, Dr Bauer agreed to do my injection in the office the following week since space in the Surgical Center was not available. Not many doctors would be thar accommodating. I have remained a loyal patient since the beginning and go every three months for reevaluation. The injections are so successful that I can go much longer than the three month required interval. Thanks for a true FIVE STAR EXPERIENCE !

I have been a patient with Baptist Pain Management for several years. I love my Dr and APRN. They…read moreare always so supportive. Today I arrived to my appointment 8 minutes late. I honestly thought my appointment was at 9:30. Turns out my appointment was at 9:20. While checking in I was told that I might not be seen due to being late, to have a seat, and she would check to see if I could still be seen. To my surprise the "15 minute late" policy that I found online is not current. The new policy is "5 minute late". I understand that they are busy and have a schedule to keep up with. My issue is, as a patient, when I have an appointment, a block is scheduled off for me. On average a patient is scheduled for a 15-20 minute block. If I am 8 minutes late, and the next patient is already being seen in my scheduled block, why not see me in their scheduled block?? Not to mention how many times I have sat waiting to be seen way past my scheduled appointment time. If the patient cannot be more than 5 minutes late, then the patient should not have to wait more then 5 minutes past their appointment time to be seen. What's goes for one, goes for all. Yes I should have doubled checked my appointment time. Yes I should have arrived earlier. Yes this was also the first time I have been late for an appointment. My being late is not a habit. It was an honest mistake. Just know DONT BE MORE THAN 5 MINUTES LATE