Our experience with DiBara Masonry was extremely disappointing…read more
We initially met with Matt to review the plans for our project. He was knowledgeable, professional, and conveyed significant industry experience. We were then introduced to the sales team, who described the project as straightforward and estimated that the work could be completed within 6-8 weeks based on plans that had already been approved by the city.
Instead, the project extended to approximately seven months and was marked by persistent communication issues, poor coordination among team members, inadequate project management, and a lack of consistent oversight.
After the contract was signed, both Matt and our sales representative became largely unavailable. We were assigned a project manager who was unfamiliar with the approved plans and frequently required clarification on basic project details. When we raised concerns with our sales representative, we were told that project-related issues were outside his responsibility, and we were not directed to anyone else who could effectively address them.
Partway through the project, the company hired a new Director of Operations who assured us that existing issues would be resolved and the project would be brought back on track. Unfortunately, communication remained inconsistent, calls and messages often went unanswered, and there were periods of multiple weeks when no work was performed on site.
A significant issue throughout the project was the apparent lack of communication between departments. Sales, project managers, foremen, office staff, and accounting frequently appeared to be operating independently, resulting in repeated miscommunications, conflicting information, and a constant stream of redundant calls, texts, and emails. As a customer, it often felt as though we were responsible for relaying information between members of their own team. One (of many) examples: we scheduled a walk through prior to making our final payment. A week later the accounting team threatened to put a mechanic's lien on our house because we hadn't paid yet. Apparently no one was talking to each other within their office.
The company also relied on a long succession of subcontractors. In our experience, many arrived on site without a clear understanding of the scope of work and without access to the approved plans. This led to confusion, delays, and avoidable mistakes.
Most concerning were incidents that appeared to result directly from lack of oversight. Work performed by the team caused significant damage to our sewer line. On another occasion, concrete was scheduled to be poured over exposed electrical lines that had not yet been reconnected, a situation that could have created serious complications had it not been identified beforehand.
We made several attempts to speak directly with Matt regarding our concerns about project quality, management, and coordination. However, we were repeatedly told that he was unavailable or booked weeks in advance, and we were never able to have a meaningful discussion about the issues affecting our project.
Based on our experience, the company presented a far different level of organization and oversight during the sales process than what was ultimately delivered once construction began.