I was highly recommended to bring larger items here, like my comforter, and based on my first…read moreexperience, I understood why. The initial service was impeccable, which is why I decided to return. I'm giving two stars out of grace for that first visit. Unfortunately, my second experience with the exact same item was disappointing. When I picked up my comforter, I noticed small specks of lint scattered across it. I brought this to the manager's attention, and while she insisted she personally handled my item and attempted to remove the lint, that explanation didn't align with the final result. If the issue couldn't be resolved, I should have been notified before leaving--not after I had to point it out myself. I did receive a refund, which I appreciate, but I genuinely wanted this to work. It seemed like the manager had already made up her mind that nothing further could be done, and there was no real effort to try to resolve the issue. At that point, I simply asked for my item back so I could take it somewhere that handles items with more care and attention to detail. It honestly made me question whether my comforter was mixed in with others during the process, especially since I take great care in maintaining it, including regularly steam disinfecting it at home. What was also frustrating was that instead of focusing on my concern, the manager began explaining how other customers' items can come in, as if I was expected to sympathize. My only concern was the condition of my item. Based on this experience, I would recommend keeping it simple here--stick to everyday dry cleaning. I would not suggest bringing larger bedding items like comforters or duvet covers, as the quality and attention to detail may not be consistent.

Continuing on in the current alphabet series nearing the end of the prior to 2018 to 2024 series,…read morewhere after I will be going back through with twentysomething more in this period of time of runner-ups of DMV businesses for ones where I picked a place out of town originally to promote (more places local to the DMV). Representing prior to 2018, Y is for Yates Dry Cleaning. I lived in 2 rooms in houses in Del Ray Alexandria. The 2nd of the houses (Apr.-Oct. 2014), one of the roommates worked at Yates. He told me I could get half off my shirts, pants, etc. At this time in Spring 2014, I was dressed nice for the office & work travel 4-5 days a week, so dry cleaning was important. I went to Yates a few times while living in Del Ray. The quality was overall good, maybe a couple of minor things the few times I went there. Their regular price in 2014 was a ripoff; it's more like what someone might've paid in the early 2020's I'm guessing. I went in, and they'd argue it's only a 25% off. I said no the roommate (who I forgot what his name was) gave me 50% off. There was a bit of back & forth. Even at 25% off, it would've been more than a lot of places in 2014. Ultimately, they'd concede as they still wanted the business, but I didn't like having to fight with them. In October 2014, I moved to southwest Arlington near Bailey's Crossroads, so Yates was a lot less convenient. I went once or twice as I wasn't confident about what was a good dry cleaner in my new area and went with what I already knew, but Old Town Alexandria area was a haul. I looked around on Yelp & wasn't convinced on my most local options within a couple of miles from me, and ended up going to one in Falls Church on the other side of the downtown (See my May 2018 5-star review of Spectrum Cleaner, also a different alphabet series). Although it wasn't close to my home, it was still a bit easier than schlepping to Yate's plus I did get tired of arguing about the 50% off.

It's so fantastic to find a great tailor close to work, they helped fix a few suits for me and the…read morework they did was fantastic. Great communication too, she called me before the date promised and let me know they were ready early. Cost was what you would expect for high quality tailoring... Thank you!! You are amazing!!

Such lovely and expert service!! Has become my new go-to for (eco-friendly) dry cleaning & tailoringread more

I wanted to provide an update to this: I just gave them the…read morequilt today so while I haven't gotten the quilt back yet with the repair - the process to schedule was wonderful. Ilove that they come pick up and drop it back off - so convenient. They were so kind and heard all my thoughts about what I was looking for and said they would reach out with any questions. The update: When I first got the quilt back it wasn't what I expected with the material that was used for the patches. But I'm adding this part to speak to Burrell's incredible response and solution. He offered to rework it and was very sincere on making sure I was happy with the finished product. After I found a fabric that was the same material and matched the style better, he redid the patches, sent me pictures before redoing them to make sure it was what I envisioned, and returned my quilt again. I absolutely love it and am just so grateful for how he handled everything. Highly, highly recommend and will definitely contact him for anything I need in the future.

Everything! It was the first time I saw a mobile tailor and of course, first time using one. I was…read morenervous but the person that came to my home to take my measurements and the dresses needing to be altered, I felt comfortable. Off she left with my dresses. These were important as it was my son's wedding. Yes, I waited for the last minute. But, it worked out and the owner delivered them to me. Beautiful dresses, amazing work, timeless. A nod also to the finishing touches, garment bag and velvet hangers. The little things. I highly recommend this business.

to pay $115 to have 2 work skirts taken in a little at the waist is ridiculous to me. that's so…read moreexpensive! & i'm not sure if they were extremely busy but the turnaround time was 2 weeks. i don't usually get my clothes tailored, but that seems a bit much to me. this was in september that i went so that doesn't seem like a busy month. maybe i should buy my own sewing machine.

I'm clearly a Man and I tried to get my zipper from my Halloween dress costume fixed and at first…read morethey made me try it on , after I did she took my measurements and somehow she changed her mind mid way thru and said NO Thank you , I can't, NOPE I won't do it and refused to provide me their service after she agreed to it which I found extremely embarrassing and she just disappeared to the back of her shop. Leaving me hanging. I'm angry and feel extremely disappointed at their clearly Homophobic attitude towards me .

Chi is amazing! I came to Chi SIX WEEKS before my wedding, hoping she'd be able to fit my dress…read morealterations into her busy schedule and not charge an arm and a leg. Chi was so kind from my first call - she never made me feel bad about coming to her in such a time crunch, and offered very reasonable alteration rates! From our first appointment, it was clear that Chi is an expert at her craft and is passionate about her work. She really cares about her brides and making sure we look and feel our best!! When I first received my dress, the neckline looked way different from when I tried on the store sample - Chi took a look at the original pics I had, and helped get the neckline back to the look I loved. In addition to the alterations, which were masterfully done, Chi offered some much appreciated wedding day wisdom that covered little details I would have missed otherwise. I would recommend Chi to any and every bride in the area. She does phenomenal work, and is such a sweet person!

Hope you're doing well ;)…read more The wedding was a huge success, and everyone -- including me -- was absolutely stunned at how incredible my dress turned out at our destination wedding in Puerto Vallarta, Mexico. With that said... I'm sharing a few photos from when I was doing my alterations with you at your home to the actual wedding day. Seeing the transformation makes me even more grateful for your talent. Your work was truly stunning. My dress fit me like a glove -- honestly, even better than I ever imagined it would. You did an exquisite job, and I thank you from the bottom of my heart. I absolutely loved working with you. You're so knowledgeable, kind, patient, professional, and incredibly detail-oriented... just like me ;) I felt so confident and beautiful, and that's all thanks to you. With so much gratitude, Astrid P.S. David absolutely LOVED the little embroidered detail you put inside my dress with my new last name

A long time customer and their alterations are always great. I had a suit arm cuff in need of…read morerepositioning and removal of factory stitching. Not an easy task and well worth the pricing. Not the fastest, nor did I want it to be; just done correctly with expert attention. Will continue to support and worth the drive.

Got my wedding dress, my husband's tux, other dresses and suits. Very professional and loved that i…read morecan have my wedding dress in a box! Very presentable and i dont have to worry about any possible dust or stains. My go to cleaners :)

Esmeralda is wonderful! I found her via a Facebook group and was not disappointed!…read more I took a black tie gown to be taken in a bit and hemmed. She also made a recommendation for a bustle which was a great idea but I definitely had some sticker shock at the total price for everything. Her work is impeccable and so worth it! The only catch is parking is a nightmare if you're not within walking distance.

Esmeralda is very knowledgeable and friendly. She does great, consistent work for a reasonable…read moreprice. I've never had any issues no matter how difficult the alteration is. I also like that you have to make an appointment for fittings and pick ups, takes out the guess work of what time is best to come by.