Fantastic care from Dr. Chen! His bedside manner is top notch!…read more Referred to him due to hearing loss caused by an infection. He squeezed me in to his already tight schedule, cleaned my ears out & scheduled a follow up a week later. State of the art instruments at this location allow the patients to see what's happening in their ears. I've had ongoing ENT issues my whole life & will definitely keep this guy on speed dial for the next time those nasty cooties appear.

The people that assigned on the front desk are bunch of karens , they get attitude, they even talk…read morefast no consideration for their deaf patients... I suggest that they should have text/chat option to communicate their deaf patients on the phone , so that it will be easier for the deaf patients to communicate to them..Bunch of inconsiderate karens..

Dr Christopher A Regala MD ENT is a wonderful Doctor but his staff should be all fired. They are…read morelazy and incompetent and will never return a call and schedule you for an appointment. They are ruining this Doctor's reputation.

Dr Regala is a no nonsense ENT and I like that. He gets straight to the point and is very…read moreprofessional. He's also a good listener, but doesn't have time for chitchat. Perhaps some people like doctors who are nice to chat with? I like to chat too, but I totally understand and appreciate his style. He is very thorough and diagnosed my hearing and sinus issues quickly and prescribed testing and treatment that should help me.

Worst Doctor experience that I have ever had. Dr. Mclaughlin was a referral, and when I showed up…read morefor a overdue post op procedure, he told me to come back in two weeks and had not looked at the records that were sent to him. After I had explained to him that I had the understanding that the procedure was scheduled for that day, he insisted that I needed to come back for more visits, and said that "if I didn't like it, then there's the door." Never met a more incompetent and unprofessional doctor. I usually do not leave negative reviews, but I felt I had to share my experience so others don't waste their time and money with this doctor. Would definitely not recommend.

If I could give ZERO stars I WOULD!…read more Underwent ear surgery to remove cyst (cholesteaoma in my ear) back in August 2018 and he decided to go on vacation right after the surgery and was very hard to contact. His office never returned calls. They never told us that the entire office was going on vacation, otherwise we would've never scheduled the surgery at that time. Saw him FIVE WEEKS after surgery with no apologies. The gauze inside my ear was left inside for FIVE WEEKS! And when my husband and I saw him, he said the surgery was a success and he was able to remove the cholesteaoma (this was on Sept 17, 2018) I went to a new doctor on Oct 25 coz I knew I could never go back to Dr Mclaughlin and my new DR said that I STILL HAD THE CHOLESTEATOMA IN MY EAR (and proceeded to show me pics) Dr McLaughlin never showed me any before or after pictures, I just trusted his word So now I have to go through the surgery AGAIN! If you love your ear or your health or your life - DO NOT EVER GO TO THIS DR. The entire office and staff gave the worst patient care. You're better off seeing someone else

I understand having a backlog of patients but when you are waiting over an hour from your scheduled…read moreappointment and having the staff say "sorry doc is double booked", that's not an acceptable excuse. Then they take you into an exam room and you wait another hour, just ridiculous. We're young and can handle waiting but you have kupuna waiting the same amount of time. Simply unprofessional.

Dr. Chow should not be allowed to practice medicine. He talked me into a surgery I did not need…read morewhen I was a young adult. My condition did not require surgery, but he convinced me otherwise--and it made things so much worse. Now, I have to deal with my ear popping out hundreds of times a day. I can't even speak or hear normally anymore because certain movements make it pop out. I used to love music, but now I hate it because it reminds me of this surgery. I get so upset--I can't even sing anymore. NEVER GO HERE. This was the worst decision of my life.

I went to Dr. Murakami based off a referral from my PCP. Upon arriving the office felt clean, and…read morecalm. No complaints about the cleanliness. Front desk woman was nice and kind. I didnt wait long before being called in to see Dr. Murakami. After sitting down and being in there for about 30 seconds I was already getting rushed vibes from him. He asked very few questions and the information I did provide him he didnt seem to be listening and almost felt like he was "brushing" me off. At first he wasnt writing anything I was saying down and then almost out of force he started writing down my symptoms. I went in for tonsil stones that have been causing irritation for quite some time, and a chronic sinus issue - I even told him about my lymph nodes always being swollen. He did not do any type of physical exam to my throat or nose for the issues brought to his attention. After a 3 minute visit he ushered me out with a recommendation to use mouthwash. I felt very rushed, ignored and like he wasnt listening to anything I was saying. He made me feel foolish for coming in and the my concerns were invalid. I would not recommend this doctor, go to someone who still cares about their patients concerns.

My husband was referred here by his PCP for constant dizziness. Waited half an hour to be seen…read morethough it wasn't busy. He rushed through the exam. Interrupted my husband multiple times while he was trying to ask questions or explain symptoms. Scraped his ear painfully while apparently digging out ear wax. The doctor looked bored to death to be there. I think it may be time he retire. I've never met a doctor who seemed to care less about a patient than him. And what's up with the $29 copay? We will not be visiting again.

Original appt was cancelled by voice mail. Case manager Melanie called me back and corrected the…read moreerror and made an appointment on same day. Cant wait for my son to see Dr. O'Donnell to get his ear problems solved! ;)

Amazing doctor. Very hard to get appt because he's always booked up. He's awesome though! Very…read moreinformative, very patient when I ask all the dumb questions. He's great with kids. He put tubes in my daughter ears born with a cleft palate and just put in tubes for my son who was battling ear infections. He never down plays and is very sensitive with everything going on going on when the babies have to go under anesthesia!

I had a nose bleed problem and was referred to Dr, Susan Tan. I went to a specialist a few years…read moreprior, but the nosebleeds returned and the last doctor had retired. After the first visit she scheduled me for a follow up exam. I ended up seeing her for 4 visits before my problem was controlled. I appreciate her persistence in making sure my problem got solved. I would definitely return to see her if my condition returns. Thank you Dr. Tan.

Dr. Susan Tan is an exceptional Otolaryngologist and perhaps the best MD and surgeon on the island!…read moreShe is very knowledgeable, skilled, patient and moreover, demonstrates superior patient bedside manners! So pleased to have had Dr. Tan assist me with my medical needs and the procedure went smoothly and as planned! Further, her office staff is extremely patient, polite, professional and accommodating of patient requests. I highly recommend Dr. Susan Tan for anyone in need of otolaryngology procedures.

I've been going to Dr Chui's office for various procedures (cosmetic and medical) for years. The…read morestaff is very friendly and efficient and the office with all of Dr Chiu's collectibles from travel, friends and otherwise makes any sort of wait pass quickly. Dr Chui's professionalism, experience in various procedures and approach to care is appreciated indeed. Never felt rushed and always felt taken care off. The septoplasty/turbinate reduction she recently performed on me was painless and the setup for outpatient surgery and follow up went smooth.

I called the office to schedule an appointment with Dr. Chiu. The office manager/receptionist was…read moreproblematic from the start, including questioning why I would call Dr. Chiu about auditory processing. I gave her a number of reasons including a severe ear infection, as their website says that Dr. Chiu is an audiologist. After a couple of hours she called me back. She said the doctor says we don't treat or test for the majority of what is listed on the website and definitely not vestibular issues (see enclosed photo.) Perhaps its time to take down or update your website then?

Amazing experience with a thoughtful and insightful physician! Dr. Wong agreed to see my…read moreinternational visitor for an emergency. We had called many clinics and specialists before calling him and were rejected. He was thorough with his questioning that encompassed past, present, and future situations. Through the answers, he made his assessment and explained treatments, procedures, and outcomes. So thorough! I wish all physicians were like Dr. Wong, taking time to really understand the person and their illness/situation instead of what would be best for the insurance and drug companies. We are grateful for Dr. Wong's time, expert treatment, and kindness. Mahalo!

Dr. Wong is one of the most kind and caring doctors I've ever worked with. Obviously no one goes to…read morethe doctor, especially an ear, nose, throat specialist, when they are feeling good. But Dr. Wong made my visits and my illness so manageable because he was so kind. He worked with me on every aspect of my treatment and diagnosis and I will always be grateful towards him. Absolutely wonderful doctor.

Dr. Inouye is very knowledgeable, professional, and friendly. I couldn't have asked for a better…read moredoctor. She always has good suggestions and options for my health and never denied or just sent me home with ibuprofen. I've heard many stories of doctors that do it to patients... shame on you! Thank you for all your help Jill.....You're the best!!! Aloha!!!

11-19-2020 Two days after an ambulance ride to Pali Momi Emergency, was able to get an appointment…read morefor hubs. Dr. Inouye informed us that patient had 3+ fractures showing us on the X-ray taken prior. No surgery needed per her consult with surgeon, no pain meds prescribed. Icing for 20 minutes and OTC Tylenol advised as prescribed pain killers might delay healing. Dr. Inouye is very personable, easy to talk to, she said she doesn't do surgeries and goes every Tuesday to Straub Kapolei. We will continue to come to Pali Momi, Aiea. Return visit in two weeks with more xrays. First time that I can recall hubs will be off work for all 3 holidays this year. He is always working on holidays. He can barely walk nor move his fractured side without severe pain. Just call me, Florence Nightin' Gail- chief chauffeur, cook and body washer. Enjoy your holidays and keep safe. Stay off ladders, even Santa knows that. His reindeer land his sled directly in the rooftops. Take care and enjoy good eats.