Fantastic care from Dr. Chen! His bedside manner is top notch!…read more Referred to him due to hearing loss caused by an infection. He squeezed me in to his already tight schedule, cleaned my ears out & scheduled a follow up a week later. State of the art instruments at this location allow the patients to see what's happening in their ears. I've had ongoing ENT issues my whole life & will definitely keep this guy on speed dial for the next time those nasty cooties appear.

The people that assigned on the front desk are bunch of karens , they get attitude, they even talk…read morefast no consideration for their deaf patients... i suggest that tbey shoul have text/chat to communicaye their deaf patients on the phone , so that it will be easier for the deaf patients to communicate...

I understand having a backlog of patients but when you are waiting over an hour from your scheduled…read moreappointment and having the staff say "sorry doc is double booked", that's not an acceptable excuse. Then they take you into an exam room and you wait another hour, just ridiculous. We're young and can handle waiting but you have kupuna waiting the same amount of time. Simply unprofessional.

Dr. Chow should not be allowed to practice medicine. He talked me into a surgery I did not need…read morewhen I was a young adult. My condition did not require surgery, but he convinced me otherwise--and it made things so much worse. Now, I have to deal with my ear popping out hundreds of times a day. I can't even speak or hear normally anymore because certain movements make it pop out. I used to love music, but now I hate it because it reminds me of this surgery. I get so upset--I can't even sing anymore. NEVER GO HERE. This was the worst decision of my life.

Dr Christopher A Regala MD ENT is a wonderful Doctor but his staff should be all fired. They are…read morelazy and incompetent and will never return a call and schedule you for an appointment. They are ruining this Doctor's reputation.

Dr Regala is a no nonsense ENT and I like that. He gets straight to the point and is very…read moreprofessional. He's also a good listener, but doesn't have time for chitchat. Perhaps some people like doctors who are nice to chat with? I like to chat too, but I totally understand and appreciate his style. He is very thorough and diagnosed my hearing and sinus issues quickly and prescribed testing and treatment that should help me.

Avoid this office at all costs!! Rude Dr, disgusting office setting. Roaches seen in waiting area…read morenot to mention rude staff. Zero empathy for sick patients. And let's not forget the surprise bills you receive after your visit. Trust me there are better ENT's in Honolulu to go to. As a physician myself I was appalled by how this office operates. I've seen meth labs run better. D- and that's being nice.

Original appt was cancelled by voice mail. Case manager Melanie called me back and corrected the…read moreerror and made an appointment on same day. Cant wait for my son to see Dr. O'Donnell to get his ear problems solved! ;)

Amazing doctor. Very hard to get appt because he's always booked up. He's awesome though! Very…read moreinformative, very patient when I ask all the dumb questions. He's great with kids. He put tubes in my daughter ears born with a cleft palate and just put in tubes for my son who was battling ear infections. He never down plays and is very sensitive with everything going on going on when the babies have to go under anesthesia!

I had a nose bleed problem and was referred to Dr, Susan Tan. I went to a specialist a few years…read moreprior, but the nosebleeds returned and the last doctor had retired. After the first visit she scheduled me for a follow up exam. I ended up seeing her for 4 visits before my problem was controlled. I appreciate her persistence in making sure my problem got solved. I would definitely return to see her if my condition returns. Thank you Dr. Tan.

Dr. Susan Tan is an exceptional Otolaryngologist and perhaps the best MD and surgeon on the island!…read moreShe is very knowledgeable, skilled, patient and moreover, demonstrates superior patient bedside manners! So pleased to have had Dr. Tan assist me with my medical needs and the procedure went smoothly and as planned! Further, her office staff is extremely patient, polite, professional and accommodating of patient requests. I highly recommend Dr. Susan Tan for anyone in need of otolaryngology procedures.

This "doctor" will not care or listen to your concerns. His assistant Larry is the best and his…read moreonly saving grace. After the first visit I was like oh maybe it was just a bad day. But no, this dude is a literal f****** asshole. He hovers by the door and you can tell he just wants to get out as soon as possible. FIRST VISIT: He seems to enjoy you being in pain. I just wanted to know if it was safe to use vaseline or another special ointment in my nose for a cut but he was like "i need to cauterize it". I was like that bad? Only for me to find out AFTER it was just large blood vessels he was not a fan of. The cauterization of the nose process was so painful but he just kept going and did not even warn me that it was going to be so painful. He didnt even tell me how to take care of it after! Guess why? Guy was standing by the door telling me to get out ASAP. He didnt even look at where the cut was or address it. SECOND VISIT: I went in for my throat but he takes out the equipment to check my ears and nose just to include it in my bill?? My dentist said he felt a hard lump in my throat and to get it checked out. I tell him this and he just looks inside and shrugs his shoulders saying he doesnt see anything. I HAD TO TELL HIM TO FEEL FOR IT. Only then is he like oh maybe get a CT scan. Like hello? You tell me, am i the doctor here? So dismissive and so unprofessional. I ain't paying a dime to this loser.

First of all, Dr. Lee's demeanor is condescending from the get go. He dismissed all of my concerns…read moreas basic "human functions" which are legitimate concerns otherwise my PCP wouldn't have offered to refer me to him. Additionally, he categorized me into a statistic and based on this, he did not investigate my concerns further. I have never had a medical provider made me feel so stupid for even showing up to a five minute appointment with an expensive $50 copay. I truly wasted my time and money and will not be coming back or referring this office to anyone.

I would highly recommend Dr. Stoddard! Very knowledgeable and he offers a lot of options rather…read morethan prescribe medication or insist on surgery. I had a stuck nose which I couldn't breathe out of for over a year due to a deviated septum- the first ENT I went to told me "surgery or nothing". Dr. Stoddard gave me options and soon after I was breathing normally again without the use of medicine or surgery! I have referred a few other family members to him and they all agree that he is a great ENT.

I am so grateful to have found Dr. Stoddard. I suffered from an acute infection and required…read moreemergency treatment. Dr. Stoddard and his staff expedited my treatment and maximized a long term plan of treatment. His recommendations for vestibular therapy were outstanding, as well. His bedside manner matches his superb expertise. His response to any of my questions or needs is impressively fast. He is simply a great doctor and true healer. If you need advanced ENT care, then I highly recommend Dr. Stoddard and Crew!

Worst Doctor experience that I have ever had. Dr. Mclaughlin was a referral, and when I showed up…read morefor a overdue post op procedure, he told me to come back in two weeks and had not looked at the records that were sent to him. After I had explained to him that I had the understanding that the procedure was scheduled for that day, he insisted that I needed to come back for more visits, and said that "if I didn't like it, then there's the door." Never met a more incompetent and unprofessional doctor. I usually do not leave negative reviews, but I felt I had to share my experience so others don't waste their time and money with this doctor. Would definitely not recommend.

If I could give ZERO stars I WOULD!…read more Underwent ear surgery to remove cyst (cholesteaoma in my ear) back in August 2018 and he decided to go on vacation right after the surgery and was very hard to contact. His office never returned calls. They never told us that the entire office was going on vacation, otherwise we would've never scheduled the surgery at that time. Saw him FIVE WEEKS after surgery with no apologies. The gauze inside my ear was left inside for FIVE WEEKS! And when my husband and I saw him, he said the surgery was a success and he was able to remove the cholesteaoma (this was on Sept 17, 2018) I went to a new doctor on Oct 25 coz I knew I could never go back to Dr Mclaughlin and my new DR said that I STILL HAD THE CHOLESTEATOMA IN MY EAR (and proceeded to show me pics) Dr McLaughlin never showed me any before or after pictures, I just trusted his word So now I have to go through the surgery AGAIN! If you love your ear or your health or your life - DO NOT EVER GO TO THIS DR. The entire office and staff gave the worst patient care. You're better off seeing someone else

Dr. Nitta and staff are incredibly friendly and flexible when it comes to making sure that you're…read moretaken care of as a patient. With every visit, he makes sure that you not only are physically well, but mentally too. This whole person type of care is just an example of his compassion as a doctor and this is also reflected by everyone who works in the office as well. This office truly takes you in as family and not just another patient in their files. Parking is easy as the office is served by a very large parking structure that is connected to the building. Paying for parking is also very easy as there are payment kiosks on every floor that take both physical and touches payment options. Appointments are fairly easy to get if you are in immediate need as they allow for same day or next day appointments if you call when they open. This has been an absolute life saver for times when you are feeling sick and would love to see someone right away.

I guess it's a sign to give a more update review with Dr Nitta since the last review was made 4…read moreyears ago. Have been coming to see Dr Nitta as my primary care physician for years now. Like the other 5 reviews, everything you read is all true. Dr Nitta is so easy to talk to and provides great care and suggestions to guide you to a healthier living. His staff are just as great as Dr Nitta too! Very friendly and easy to talk with. It never fails that when I leave the office, I'm always in good spirit. Parking is easy and no validation to the parking tickets you get upon entering. Pay your ticket by kiosk located on floor 1 and 3. Not sure if there's one on the 2nd floor since I never go to that floor anyways! Waiting room is small and cozy so don't bring your whole family with you cause theres like 5-6 chairs. On each floor tho, there's a waiting area next to the elevators. Anyways, here's to a 5 star update to this Yelp page!