They have always been good. Now they are telling me that I…read morehave to have paperwork to schedule me. This is not helpful at all.

June 18 2026 Great people, great service. Absolutely fine cataract surgery recovery. I am 20 20…read moreagain thanks to Dr. Merrill. From my first visit years ago to my last one, every person at Pacific Eye has been considerate and willing to spend the time necessary to explain each procedure. I am almost deaf so they are willing to do that for me and I am sure they will do the same for you. Dave Wilcox

I feel like the customer service here has never been great…read more.. My recent experience was extremely disappointing. I felt the level of customer service was poor and the overall process left me feeling misled. No personal customer service .. Very mechanical feeling During my visit, I was informed that I would need to pay an additional $30 for an eye exam unless I agreed to have my eyes dilated, which I am unable to tolerate. I paid the fee, as I recall a similar charge from the prior year, although I was not comfortable with it and chose to remain with the office rather than switch providers. Afterward, I was asked whether I was there for glasses, even though I have only ever received contact lens services at this location. I was then informed there would be an additional charge for a contact lens prescription, which I believe was approximately $70. At that point, I urgently needed new contacts, or I would have left the appointment altogether. This raised concerns for me about the purpose and value of having insurance coverage. Also, why was I not informed prior to the visit? To add to this, the customer service throughout the visit was unprofessional and made me feel as though I had done something wrong simply by asking questions. Finally, I was concerned about sanitation practices. I did not observe or smell any cleaning or disinfecting of the equipment used during my exam. I was also left questioning whether the contact lens case provided was new or previously used. Additionally, I noticed the solution bottle handed to me did not appear to have been cleaned, and after I used it, I placed it back on the shelf myself--confirming it was not sanitized at that point. While I typically bring my own supplies, I came directly from work that day and had forgotten them One last side note... last year I ordered my contacts and they were sent to the Templeton office.. Huh? I live in SLO and go to the office there. I was made to feel like I was in the wrong. I ended up going up there and picking them up because it was going to be at least an extra week before I could get them. I'm still bewildered by that one! Overall, the experience was disappointing and has raised concerns regarding transparency, customer service, and hygiene standards.

If I could, I would give them a 0. I got a NOT requested call from them on my message machine. I…read morecalled back and I talked to one person and I asked her why they were calling me and where did they get my phone number. She hung up on me. I called back and talked to a man and told him I had been hung up on and again asked why they called and how they have my phone number and he gave me a juvenile response and hung up on me. I tried calling again and my call was immediately HUNG UP ON. I don't know if there is some agency I can report this to but I will research. I have no problem with my eyes and I have a Doctor who would refer me to some notable agency if I did and DEFINITELY NOT SLO EYE ASSOCIATES.

I had such a great experience at Advanced Eye Care. The exam was very thorough and they helped me…read morefind glasses that I absolutely love. Everyone there was so friendly, patient, and helpful. Highly recommend!

Fast and friendly service. Will return next time I'm due…read moreThey address my concern and gave me a referral for dry eye.

Tried out this optical office out for my son. It turns out they do not take our insurance but did…read morenot learn this until arriving at the appointment. It took several weeks to get the appointment so we followed through with the visit. After years of wearing glasses (and told to wear them each day) was told he did not really need to wear glasses. A somewhat unusual experience.

My first time with this practice. During the exam with the optometrist, he said my prescription…read moredidnt change hardly at all, when I can't see with my current glasses. That didnt inspire much confidence that i had with this practice to start. I still ordered glasses in good faith, and paid my portion up front. I waited.... and waited. 2 months later - where are my glasses? I called them, they told me, next week. 4 more weeks pass by, where are my glasses????? I initiated the call - again - and this time my glasses were back ordered and won't be here for another month or maybe 2??? By that point, I've gone 3 months without my glasses. A whole 1/4 of a year. And they made no efforts in communicating the status of my glasses - no one called to tell me that the date kept getting pushed back for my glasses, and now I was going to gave to wait 5 months for my glasses???? And when were they going to tell me???? This was likely a manufacture error and not in their control - ​But I wish they would have communicated sooner or at least - at all, so that i could have made an informed decision or pick out a new pair of glasses much sooner. I do not feel like i was a patient treated with care. Very unprofessional, and with how the front office handled me, I have zero assurance that my prescription was taken accurately to begin with. Waste of time. I do not trust this practice.

Fantastic Costco Eye Care Experience in SLO -…read more Dr. Loren Yasunari, O.D. This past Saturday, my wife and I walked into the San Luis Obispo Costco anxious and on edge. She'd noticed a new, growing floater and, after some well-meaning but alarmist input from friends, was convinced vague "flashes" (really just night-driving fatigue) might mean impending blindness or a retinal detachment. We called Friday. They said, "Come in tomorrow." No weeks-long wait. No HMO MD nor triage ER nurse gatekeeping. Just: Saturday, quick appointment friendly. Enter Dr. Loren Yasunari, O.D., the weekend relief optometrist who doesn't take insurance -- and who just delivered the most thorough, thoughtful eye exam either of us has ever had. We both went to the University of Hawaii, which was very cool indeed. He just does the weekend and is semi-retired and is a nice guy who takes pride in doing a great job like in the old days. It feels sort of like Costco priced Concierge medicine in a way. To be fair, this is not the same as seeing a MD for potential surgical advice, but it does focus on ruling out the immediate need to see a surgeon. What Made This Different (and Better) Not a refraction mill - This wasn't about pushing new glasses. It was 100% focused on ocular health and our acute concern. Step-by-step, gold-standard eval: Detailed history Slit-lamp exam (used twice) Pupil dilation Retinal photography by tech Intraocular pressure check Multiple angles of fundus viewing Informed consent done right - Every step explained, risks/benefits clear, differential diagnosis walked through out loud. Bedside manner: A+ - Calm, present, zero rush. Made a scared patient feel seen. The Verdict: All Clear No bleed No detachment No urgent threat Just a benign floater + reassurance The Logistics? Shockingly Good Cost $125 total (includes retinal photos -- a $50+ add-on elsewhere, even with VSP) Insurance None accepted -- didn't matter Wait time Next-day, Saturday, appointment needed ER/Urgent Care alternative? Zero chance they'd dilate + image Pacific Eye / SLO Eye wait? 3-6 weeks -- useless for acute concerns Local Context: Eye Care Access in SLO County Specialists are booked solid ERs have no ophthalmology on call Medicare? Great. Spouse without it? Good luck. Costco? Open Saturdays, no gatekeepers, real diagnostics. Pro tip: While waiting 20 minutes for dilation, you can roam the aisles, try all the samples including AG1 samples (tastes like lawn clippings & is priced like Presidential Crypto), or just people-watch. Best bet Kirkland Multivitamins...not Gummies. Gummies are missing vital Thiamine, and Iron for the ladies....not to mention being low on most others. For some reason, random vitamins and minerals are missing in multiple formulations...so one can be forced to buy multiple formulations to cover even basic needs. Weirdly therapeutic.

Ok... this is in a Costco, which was very confusing. But the service and quality were outstanding…read moreon a busy Saturday afternoon. Everyone was very kind and the price for the service was more than reasonable given they don't take insurance. As good as an optometrist I've ever visited.

Dr Jawad Ahmad is phenomenal! Of all the offices they work…read moreout of PISMO Beach is by far the most upbeat front office staff ever. Demi has a contagious smile and laugh and her professionalism is top notch! Thank you for the outstanding care and dedication to get my right eye normal again!

Excellent customer service, very friendly at front desk , and in general a good experienceread more

Dr. Steven Johnson was a recommendation from my insurance agent. He had great success so I went to…read moresee if my cataracts were ready to be removed. Dr. Johnson was great about discussing my eyes and the choices for lenses. His staff is very helpful and concerned about my well being. After all the tests, I indeed need surgery. It was scheduled by Lorraine that day and she even coordinated with Dr. Daniel Hile for checks in between surgeries. It was an amazing surgery at San Luis Surgery Center. I felt very safe and was cared for. Thank you all for a great experience.

My optometrist told me I had cataracts and recommended Dr. Johnson at Central Coast Eye. Short…read morestory: Everything went extremely well. The results exceeded my expectations. Highly recommend Dr. Johnson. If you want more details read on. My eyesight has always been problematic. The amblyopia in my right eye was not diagnosed when I was a child. As a result, I have never had binocular vision. The lens for my right eye has basically been a thick magnifying glass for the last 50+ years. On my first visit with Dr. Johnson, I was impressed with the thoroughness of the exam and friendliness of his staff. Dr. Johnson characterized my eyes as "challenging" because in addition to the amblyopia in my right eye I have a partial hole in the macula of my left eye. On top of that, I had astigmatisms in both eyes. He recommended a modified blended vision option with an intermediate focal point lens for the amblyopic eye and a monofocal distance lens for the left eye. Both lenses would be sized to increase my visual acuity to their maximum potential and thereby minimize the need for glasses - except for reading. I was a bit hesitant and lobbied for a multi-focal lens or an extended depth of field lens for my dominant left eye since that is what many in my peer group had successfully received. He carefully explained why that would produce a poor outcome for me. I heeded his advice. I had the two cataract surgeries a week a part. My world is now brighter and clearer than I ever remember. I want to thank Dr. Johnson for his patience in understanding my individual situation and providing the type of seasoned advice that you would expect from an experienced medical professional.

I'm new to the area. I found this place after seeing all the good reviews. I can now see why they…read moreget all the good reviews. All of the staff was so friendly and nice. Doctor gave me one of the most thorough and educational exams I have ever had. Definitely would recommend checking this place out of you are in need of an optometrist.

Doctor Parreira is by far the best eye doctor that I have ever seen in my 66 years of life. I have…read morea complex eye disorder and have been to many eye docs all over the country and Dr. Parreira is the most skilled at properly fitting contact lenses by a mile. She is thorough, professional, highly skilled, a great communicator and totally cares about the wellbeing of patients. I can't say enough good things about this great doctor. I completely trust her with my eye health and highly recommend her services.