Tom stayed with the issues my car had until they were fixed. The cost was reasonable and completion…read moretime good. Thank you!

My car broke down while I was in Urbana for a memorial service for my brother, traveling with my…read moreelderly mother. It needed a new starter. Tom couldn't have been nicer. He fitted me in the same day so I didn't have to rent a car to take mom home, since she didn't have enough meds with her to stay over. Plus she's old and Covid Is scary. I'm actually glad the breakdown happened in Urbana instead of at home in Wisconsin!

Have taken my old European car there, esp. after the dealer told me it "wasn't leaking coolant"…read morealthough I saw coolant drips on the driveway, and had to keep adding coolant. Twice at the dealer, and they basically told me there wasn't a problem. Peter B worked on it, and said the issue is the hose size -- metric vs. US. If someone uses a US hose, it will be not be exactly right, and will leak once the car heats up and everything is at pressure. No more problems after Peter B worked on it. Also took my older Camry there, and asked about my newer Camry. Peter B (ie, the phone staff) was upfront about things they can work on, and things they don't. They are very busy, and I prefer to know this information before booking an appointment for 6 weeks in the future. So, I think is a time saver to have a thorough discussion on the phone at Peter B. (I hate these webforms dealers are using now -- there's a) no place to record specific issues, they basically only want a simple job, like a 40k checkover, etc. and b) dealer service intake staff never read the webform anyway. So what's the point?) The phone staff at Peter B is very knowledgeable, too.

Always happy with our service at Peter B's. He does the best work on our vehicles and we have the…read moreutmost faith that the work is always done properly on our cars. Never had a complaint.

Calvin is the best mechanic you can find! He is professional, fast, and extremely kind and…read moreknowledgeable. He has a fantastic talent in dealing with cars. I say this with personal experience--Calvin has helped me so much with car inspections and repairing. He explained everything to me in such a clear way and with full honesty. He has all my respect and trust.

Amazing experience! Calvin was honest with me from the…read morebeginning and was willing to help me learn. Talked to him for a while and his family has been in the business for generations, so it's in his blood. He doesn't have much, if any employees, so his prices are low!! Came from another shop with a problem they created and was so grateful that Calvin did not take advantage of me like many other places. Trustworthy person with a passion for cars!!

Curt does a great job. He only does the work that is necessary. He works on all brands of cars…read moreand trucks. Curt's is a great value in auto repair. I have some older vehicles that he keep running well.

Curt does an excellent job. He gave me a price quote and delivered below the cost of other repair…read moreshops. His shop is a ways out of the way, but well worth the money.

Staff was overly rude over the phone and not helpful to getting my Honda fixed for an affordable…read moreprice. I would not recommend this shop seriously go somewhere else

Great service and quality work! New to the area without family in town. Little to none…read morerecommendations for auto service. The reviews here were positive so we took a chance. Best decision we could have made! You won't be disappointed!

It was my first time going to Clay Dooley and I had a great experience. I like that they did an…read moreinspection of my car and explained to me about the service I needed to prioritize. I was also given a diagnostic report of my car. I had my back brakes and rotors replaced. I do wish they had like a sun bit or some other payment plan option that could better support those of us who will not qualify for the credit card they offer. However their prices are fair and are less expensive than going to the dealership. I value their honesty and the level of professionalism. I liked that their mechanics all seemed happy and had good communication with their manager Mrs. Kami Hill. She was warm and welcoming to all guest. As soon as you call she does her best to book your appointment right away. Their mechanics work well and our vey efficient and if the wait is lengthy they let you know and offer to shuttle you home and will pick you up when they are done. They do excellent work and I will definitely be using their service again! So if you're looking for quality reliable service do not hesitate book your appointment to have car serviced by Clay Dooley where legacy is In your car's longevity!!!!!

I had a flat tire thanks to picking up a roofing nail. Went to my usual auto center and was told I…read morewould need to wait 6 hours until they could help me. I called AAA and they put my spare on. When I got home, I looked for Tire Centers that had great reviews. That's how I discovered my new auto shop. Clay Dooley let's you book an appointment online which means no phone tree. When I arrived, I was greeted warmly and professionally. I bought a new tire and it was put on my wheel within an hour. There was no drama, inflated prices or sticker shock. I could not recommend this business more highly.

These folks were amazing. They realy stick by their work with integrity. They allowed me to stay…read moreon their lot in my 1995 GMC van while waiting for the parts to come in, and I was stranded on a cross country trip. Their kindness is rare in the world we live in and it truly is a family business.

They've worked on my car for 10 years, diagnosing and fixing a variety of problems. Recommended by…read morea friend who had them work on his vehicles for many years. They are trustworthy, provide informed choice, and make sure things are done right w/o pressuring for unnecessary repairs. Patrick, Julie, Jeremy all tell it like it is--give honest opinions about what needs to be addressed in the immediate future and what can wait, how to tell when it's time to address longer-term issues, offer budget-friendly, creative options when able, etc. Have also worked me into a busy schedule when issues were serious and/or to accommodate my work schedule. Pricing is competitive. Personable, real people. Offered me lunch one day when I was waiting and someone dropped off a meal for the crew. Overall, a solid small business--I definitely recommend!

We had a tire suddenly lose a lot of air. As suspected, it was a nail, a big one, and tire needed…read morereplacement. We were in and out in a little over half an hour. Appreciate the veterans discount. This has been our goto place for decades. Highly satisfied.

I have been a customer of Norris for more than 20 years until today. It all started about a year…read moreor so ago when they changed their sales policies and started actively pushing up-sales through a practice they refer to as a courtesy check. When my wife or I would bring our cars in for routine maintenance we would get a call saying that they found other problems that should be addressed and since they had the car apart it would be less expensive if they were addressed now. The suggested repairs they estimated were three times the cost the car was originally brought in for. I would ask if they thought it was critical and they would say it should be repaired like I didn't have a choice. The first time this happened I thought well I have been coming here for 20 years they must be right so I went along to the tune of $2500+. A year after this I brought the same car back in for the rear brakes, and I again get a call that says they found more repairs that should be done about $1700.. This time I was really perplexed as the car was just repaired a little over a year ago why all of a sudden is it needing so many repairs and why didn't they find these new repairs a year ago? So I asked the service advisor and the answer I got is this is part of their Courtesy Check practice which according to the shop manager was started 4 years ago. I asked them to please stop the practice as I was not interested in their constant barrage of suggested up-sales. I also said if they didn't stop I would not return. The service advisor replied that it was store policy and he could not do that. The shop manager also said the same. So I told them that I would not be coming back.