If I could give zero stars I would! Scheduled an…read moreappointment, drove 25 miles just to be turned away by a very rude man who told me that they don't schedule appointments at noon because that's their lunch hour, yet i have an email from Richard that says my appointment is at noon! They expected me to wait an hour till they had their lunch instead of just going to lunch a little late to do an estimate for me! After all it was their mistake!! Lunch was more important than I was! I'm glad I didn't let them touch my vehicle! Who knows what else would have been more important!!

I have lived in the C-U area all my life and at 72 years of age I can finally say I have an auto…read morerepair business I can trust. They are honest!!! The quality of their workmanship is top drawer and the price they charge is very reasonable. If you are looking for a reliable auto repair business Urbana True Tire is the best. I highly recommend them!!!

Took handicapped mother in law in to get tires in Walker/Farmer City location- checked in after we…read morehad to move her vehicle to a far away location (she uses a walker) as there was no place to park. It was odd and semi rude but I ignored it and was friendly and turned the keys into the lady at front - She seems extremely rushed or annoyed. (maybe too busy or short staffed)? A telephone call came thru and I needed to ask about an alignment. I waited. After she hung up I asked about a alignment and balance- and she snipped and said "It HAS to be scheduled!! Its 80.00) I said OK and she walked away. I waited by the window again to go ahead and help my mother in law actually schedule the alignment as she was in the restroom at the time. I saw her walk to the back office annoyed for some reason (probably to complain to the guy in back office- blue shirt and one with grey sweatshit on)- who walked thru mumbling something like "it has to be scheduled.." (Note: We all already knew that and simply stood there to schedule it!) owner, staff and front desk lady must not have liked that I was waiting at window to schedule and started yelling at me! (My mother in law and I were extremely shocked) and advised her I was jot being pushy and just asking to schedule an alignment for my mother in law). We both ended up sitting down after this traumatic behavior and customer service. Sat there a while and then the front desk lady brough a book over and asked my mother in law to schedule alignment. It was all very orchestrated, rude and ridiculous but understand things get tense at times. As someone who has actually worked in a tire/muffler and oil change shop as a front desk scheduler, and receptionist/check in person I would have NEVER behaved like that to ANYONE (nor would have the owner/staff encouraged it all). - was the perception. Maybe scheduling, staffing or time mgt is an issue at this location but it was very unprofessional and rude and NOONE including ME or my mother in law should have been treated that way. Ridiculous especially for a small town where everyone clearly is related to everyone or knows people.

I had to go in because my heat shield had rusted off. The man- sorry I forgot his name but he…read morequickly looked at it and only charged me $20 to zip tie it WOW. They're quick, honest, and wonderful! It's temporary, but what I could afford.

Friendly, professional staff. A pleasure to do business with!…read moreShipping was fast and packaging protected the part well.

This place is awesome! Love the work they do and how dedicated they are in helping! Denny is very…read morenice and helpful, just a great guy all around. Lots of parts in their inventory and always a great price! Anything service I need done on my truck I take to them because I trust them and they do great work! If you need anything fixed give them a call!

My wife had a tire emergency on her way home from work with a low tire pressure warning on her…read moreright rear tire, pouring down rain. stopped in to see if a technician could look at her tire, I would like to note as she passed all of the open garage bays that you would pull your vehicle into not one customer there, empty. After 5 minutes of waiting a guy came out to talk to, after explaining her situation, a woman came in behind my wife he said to the woman do you have an appointment? She said yes 5:00 the guy told my wife sorry can't look at your tire until tomorrow at 5:00. Not a soul was there before the woman with an appointment, BS not ever getting my business! Went down the road to R and R fixed it in 10 mins , No Charge !

Clean, quick, and respectfu! will recommend and definitely would come back. Ben and the staff is a…read moregood crew.

While traveling through the area for work, I found a damaged tire on my wife's vehicle. I stopped…read morein hoping that they could fit me into the schedule. Not only did they have the correct tires in stock, but had them swapped out in about 20 minutes. Tom explained the best solution was buying 2 tires, then showed me the other tire was starting to show similar deterioration. I can't say enough good things about this shop. An unscheduled issue and I was back on the road in less than 45 minutes.

Revised review: In…read morethe last 6 months I have called Walker Tire to send them some more business. Each time I call they rudely answer "Walker tire hold" without letting you get a word in. I called for an alignment on a car was told they were 4 weeks out on alignments. No way. That's a lie. If they are that busy and booked doing alignments they'd open up another bay to tap into that lost revenue. I called to get a quote on tires for my F250 (white truck in their photo above) they took my name and number and that's it. This place is going down hill quickly. I'll be taking my business back to Don Owen Tire. It's worth the drive and wait to know the people I'm working with care about my business. In one month I spent over $5,000 since then I can't get these folks to "want" my business again. Got my quote for my Nitto Ridge Grapplers within minutes of contacting another vendor and setup install apt. It's really that easy. Lost my money Wyatt!

We had our car towed to Valentine's after having a few other mechanics look at it. We have a 2015…read moreAltima and was told it was the timing chain by other shops and would cost upwards of $2k. Tasha was very kind and honest when I asked what she thought a repair like that might cost. She said that she wanted the mechanics to look at the car first before quoting and that evaluations were free. After evaluating the car it was not the timing chain and the expense was much cheaper than expected. Also, the car was inspected bumper to hood for any other problems that may arise in the near future. We are related to two Mechanics. One now retired and the other very busy. This is the only place outside of family we will be taking our vehicles.

Wow, what a great place. We had a screw in our tire on a road trip and were in a tough spot so we…read morecalled Valentine they gave us directions over and repaired the tire while we waited. We were thrilled that they were able to do it without a wait and, quite frankly, shocked when they wouldn't accept payment. They said they know how it is when you're traveling and have trouble and in the they did not want to get paid. What an awesome place and wonderful people!

3 cars all misdiagnosed and not fixed still have the same problems warranty work only get back 60%…read morethe part they "fixed" went out 2 days later 200 miles away I had to pay out of pocket again for the same repair plus a tow bill It took them a week to refund my money and they kept over $130 because they didn't have the box that they threw away They will do as little as possible to get and keep your money My vehicles and company vehicles will not return and I suggest everyone else follow

First off, amazing staff and great customer service!!!! Secondly, best service station you'll find…read moreanywhere, especially in a good old small town. Thirdly, everything is reasonably priced and things get done in a timely manner. I had 2 EXTREMELY BAD tires. They were literally falling apart. I rolled in to Have Mark check them out. He looked at them and asked me where I was planning on going. I said to Champaign to work--his response, not on these, you're not!!! He knew that the timing was extremely limited and his conscience wouldn't allow him to let me leave in my vehicle. He got me 4 new tires within a day and had me back on the road as good as new. Thank you Mark and staff. You're awesome!!!

Very fast and friendly service. Completed in a very timely manner. They took me out to show me what…read morethe issue was and what needed to be done to make repairs. I would undoubtedly recommend Wilson's for your vehicles service. Cost is better than most shops around. Made the repairs I requested, and pointed out minor issues to keep an eye on.

Anyone who does business with Wilson's need to check the cost being charged for parts. I was told…read morethat a wheel bearings hub assembly for my 2009 Nissan Altima was going to cost me $239 per hub assembly. They do a great job in a timely manner due to the excitement of making all that extra money on overcharging for parts