My dog, who is a Service Dog has been a patient of Savanna Animal Hospital in Jensen Beach for…read moreabout 12 years. In the beginning years I found this veterinary service excellent but as time went on my opinion changed. Recently these are a few of the issues I have had. A few months back my dog had an appointment for a health certificate to travel abroad. The vet who took care of us found that the dog had an ear infection. Medication was prescribed but a culture was not taken to find out exactly what antibiotic should be used. Following application of this prescribed drug my dog went deaf within 3 days. Come to find out this is a possible side effect of this medication of which we were never informed. Upon returning to the vet to be seen because of this complication the vet was uncaring and dismissive. When I stated my dog needs to hear my commands the response was "oh well, you can teach him hand signals". Upon notifying Dr Reis about this she started to treat my dog, at her expense, with acupuncture. Fortunately this has helped to a degree. Another issue is the constant wait time for a scheduled appointment. Every time I have brought my dog in there is always a long wait. I had a scheduled 10:35 appointment this week which I arrived on time for but was left sitting in the waiting room for 30 minutes, then taken into the examination room and waited another 30 minutes. At no point did any staff member even acknowledge that I was there. After this hour wait I decided to leave. Stopped at the receptionist desk and told them I was leaving. No explanation was given to me. I found this to be unacceptable because it wasn't the first time this has happened. Today I requested all my dog's records and started with a new veterinary service.

The vet promised to call results within 20 minutes when that didn't happen. I called at the end of…read morethe day and they told me they would call me in another hour before they leave. They never did. I then called the next morning. They said they needed to go through their morning rounds and they would call me after that; they never did. I called in the afternoon and I was placed on hold for 10 minutes and no one ever apologized for the wait or the length of time it took to call but they asked me to come in the next morning based on the analysis reports and that they would like to see her first thing in the morning. . So first thing in the morning we go there and we are waiting now 50 minutes and then told very rudely that if we didn't like the wait then our records could be sent somewhere else. No one ever asked how my dog was doing. No one wanted to hear how many times it took to get someone to pay attention to my dogs urine analysis results indicating a kidney infection. Super bad care never on time takes them 20 minutes to check you out and they are very disrespectful and rude. Justified I was upset when being dismissed and and spoken to rudely. Do not go here if you actually want to be respected and seen in a timely manner.

I'm giving two out of five stars for a few reasons…read more Dr. Wade does seem capable and knowledgable and she clearly has a passion for animals. That said, her time management could definitely use some improvement. I scheduled our first appointment, and the day before, I was asked to move it up an hour, which I agreed to. Then, on the day of the appointment, there was another request to switch back to the original time. I held back my frustration, as although I agreed, I was forced to rearrange our calendar at short notice. Regarding our second visit; shortly after confirming the 10:30AM appointment, I received a text asking if she could come an hour earlier, as she was apparently trying to accommodate another client. I agreed, but then received another text shortly thereafter asking us to return to the original time of 10:30AM. Honestly, it feels like there's a perception that people don't have busy lives and that the onus is on the client to accommodate her other patients. It's inconvenient and causes difficulties for people. The next morning Dr. Wade showed up at 9:15AM, 75 minutes early, insisting that leaving an unanswered voicemail and text justifies disregarding our scheduled appointment time. I turn my phone off at night so I did not get her communications; meaning that she got no affirmation that that would be okay with us. Dr Wade claimed that her patients appreciate it when she arrives early. Ten or 15 minutes might be okay, but I am confident that most people do not think that showing up early an hour and a half plus in the AM is acceptable. It wouldn't have stuck in my craw so much however, when I attempted another honest discussion with her regarding this issue, instead of accepting responsibility, Dr. Wade claimed that perhaps I was confused with another veterinarian who services our area. I had to acknowledge to myself what I was dealing with and quickly lost all confidence in her willingness to address the situation honestly. Humility is a virtue and I sincerely hope that that once Dr. Wade is a bit more seasoned, she might realize the importance of being more considerate towards clients in that aspect of her business. In any case, this is the second time (out of two visits) that the scheduling has inconvenienced us and that really isn't conducive to a good client/doctor relationship in my opinion. Another concerning issue is that Dr Wade insists that you order medications from an online pharmacy that is directly linked to her website. Not surprisingly, the pricing is significantly higher than regular avenues like Chewy, Costco, CVS and even our own compounding pharmacy. Further, there is a required $19.95 "expedited 3 business day delivery fee". This is another problematic hoop to jump through. Because of the exorbitant pricing, I had to insist that she call in the script to my preferred pharmacy. She did, but with the following text message, which I found to be dismissive and brash: "We just got your text. We were closed New Year's Eve and New Year's Day. We got Chewy's email. We'll give a verbal approval this one time." I will say that Dr. Wade seems up-to-date on testing, treatments, and studies related to pet care, which we did appreciate, but her platform just isn't the right fit for us. I would suggest contacting Midway Veterinary, Dr. Holland has been in the business for 40 years, the office is very accommodating and the staff is fantastic.

They should call people back or answer their phone .Nothing else to say except to say that I was…read moredisappointed as my cat needs to be seen and I can't get her into a cat carrier

If your dog has an ear hematoma, don't panic if it takes a few tries to fix! My beagle, Cody, had…read moreone that took three drainings and constant bandaging over a month. I was so upset with the vet at first, but I learned from research, after my other dog got it, that these are super tricky and often refill. We used a 'no-ear-flap' head wrap, prednisone, and pain meds, and finally, it healed! I think it was caused by them shaking their heads with their ears out the car window (like a wrestler getting a 'cauliflower ear' from hitting the mat). It can also be caused by ear infections, which I usually treat, but this was probably from the car trips. Anyway, I wanted to apologize to my vet for being stressed out. They were right all along! I totally recommend them for their expertise and care.

The kindness I received, given my situation with my service dog, was amazing. It's been a…read morenightmare! But this wonderful facility not only understood my pain, fear and confusion they also did a CT on my service dog for a fraction of the cost that was given to me by Access Animal Hospital. The staff is so kind. If I lived closer this would most definitely be my vet. Moving forward, if I have an emergency, I know who to call. Thank you all for being so kind and loving to Prince. He is on the mend and doing well! Again, I sincerely thank you. Blessings to all! You are a great team!

My pets have been going to this clinic for 4 years , had an emergency and was told to go else where…read moreas the particular dog has not been seen in a year, receptionist was rude and spoke as a matter of fact. My other dog was there 3 days prior . Called All critters , received genuine concern , friendly staff and had us in within the hour and a happy dog .

If you need a vet this is the man . Doctor Gimbal has been caring for my babies for over a decade …read more He is truly Gods helper. God bless doctor Gimbal for his love and kindness.

My boyfriend's dog came here for some tumor removal. Everything went well, but guess who ripped it…read moreopen! Senior boys... well, they gave more care and it's healed to the point it's almost closed! He walks better than I have seen him before the mass was even there! You can tell in his eyes he's glad that things gone! Also we came from the city on a neighbor recommendation and the price point! They added a good year or more to his life! Thank you!

They genuinely care about your pets. Always friendly and helpful. So happy we found them.read more

I wish I could give this office 10 stars! Dr. Padilla went above and beyond for my baby Jack. Dr…read more Diamond is amazing.. the staff are all caring, compassionate.. cream of the crop professionals! My only regret is that I didn't find them sooner. I so highly recommend this office! It is personal, never rushed, everything, every step of the way was explained. I was there almost everyday for three weeks. They did everything possible to save my Jack. If you love your pets like I do... this is the place to take them.

I wish I could leave more than 5 stars. They only treated my 14 yr old dog for a short time as we…read moreare seasonal but they treated us as a long time patient. I can't say enough of how compassionate they were on Holly's last day. The dignity that they showed her went above and beyond. Everyone from the front desk to the doctor was amazing during this difficult day. Thank you

We have brought our dogs to Dr. Claunch since we moved to the area over 10 years ago. He is…read moreexcellent with big dogs. He is patient during exams and when cutting their nails, especially since my big boy really hated his nails cut and would squirm and wiggle like crazy. Dr. Claunch is old-school and quick to offer options that might cost less money if he feels they will do the job. But he is also an excellent surgeon, who removed several growths on my dog's face and body because they were in danger of rupture due to size. The incisions were as small as possible and he provided good follow-up care so I felt I knew what to expect in terms of recuperation time. The office staff are kind and caring. They always recognized and greeted my dogs after a visit or two. They were also very considerate after the euthanasia of my last dog- they even sent me a condolence card in the mail shortly after. We won't go anywhere else.

Wonderful doctors and staff. Would not go anywhere else - my kitties like coming here.read more

we are new to the area and decided to give this place a try with our new puppy! we loved the staff…read moreand their care. The doctor is very knowledgeable and seems to have a lot of experience. Prices are reasonable compared to other places that have outrageous fees.

Called to schedule a regular check up for my two cats. At first the receptionist sounded like I was…read morea total inconvenience for calling and he couldn't be bothered. He said it was $60 per cat = $120 just to walk in the door, steep but ok. My other vet usually only charges one office visit fee for them so I will be going back to my old vet. I only tried to switch vets because this one is closer to where I recently moved to. But I'll drive the extra 10 minutes for my cats and my wallet to have a better experience. This office is only concerned about how to get the most money out of you. Made me pre pay $60 because I am new, fine. But when me and my two cats got there for their appointment the next day it was like a circus. The building has a VERY loud echo in every room so my cats were super scared even more than they already were. I only saw three people working there but they each yell when speaking to each other so it makes the echo issue worse. The doctor check one of my cats teeth and saw a sore on her gums and acted like it was no issue. Also did not check her for the cold she has had all week aside from check her ears and heartbeat and did not provide instructions on what I can do to help her feel better and breathe better. He did not even check their temperatures. The doctor and assistant were very rough with my cats and made threats that the city will "get me" if I don't get them vaccinated. They were vaccinated last year... my INDOOR cats are fine if they skip a year. I do not and will not ever over vaccinate my indoor pets. The doc said it will cost me 20% more to vax them next visit... guess what?! There will not be a next visit.