After fixing several small problems with my wife's SUV I was told it would be several weeks before a significant drivetrain problem could be addressed. I tried to get an appointment for 3 months but they were too busy so I took it to Lexington for the warranty repair. read more

Jason Turner at Adams is the best salesman we have ever dealt with And we have traded with them for over 15 years.

i'm always impressed by how seriously Service Advisor Ricky Middleton takes his craft. He is intentional about his customer relationships and his product knowledge. read more

Adams Buick GMC Truck has the best dealer service department in Central Kentucky (Lexington-Richmond area). We had a near miracle when our transmission failed on the exact last day of our full factory warranty. The repair was prompt in spite of no appointment and limping the truck in unannounced. The mechanics replaced the clutch and torque converter and installed new transmission fluid. It works perfectly and has no leaks. On the invoice (paid by General Motors) showed that the repair price would have been very low for a deal repair shop. They also have good routing maintenance service (oil, tire rotation, inspection, top fluids). read more

I have been dealing with Adams for several years now, and I have always tried to see the best in every situation. I purchased my first car from Adams about five years ago -- a 2021 Buick Encore GX -- and kept it for a while. Unfortunately, during the entire time I owned it, the car never worked as it should. The security system never functioned correctly, and the key fob consistently failed to work properly -- even when using the spare. Many nights, I had to pop the cap off the door and use the key inside the fob to unlock the car, or crawl through the trunk because that was the only function the fob would perform. The windows would sometimes refuse to roll back up, and the transmission would occasionally fail to shift correctly. Scheduling service appointments during those times was difficult. I eventually spoke with the general manager, but at that point, they had no loaner cars available. Instead of providing a rental while repairing my vehicle, they convinced me to trade it in for a newer model -- a 2022 Buick Encore GX. Reluctantly, I traded in the 2021 and took on additional debt and negative equity. The 2022 model initially seemed better but quickly developed its own problems -- steering wheel buttons stopped functioning correctly, the HUD emitted a constant whining noise, and the shifter sometimes wouldn't come out of park. By July 2024, I was again convinced to trade in my vehicle rather than have it repaired. This time, I purchased a 2024 Buick Encore GX ST. I should have learned my lesson by then, but given my need for a reliable car for work and the amount of negative equity I already had, I felt I had no choice. I was assured that the rebates on the trade-in made it worthwhile. It wasn't. Within seven days of purchasing the 2024 model, new -- and worse -- problems began. From the first week, the AC, heat, and defrost systems have never worked properly. I have spent countless hours in loaner cars and repeatedly returned this car for service, but nothing has been resolved. It is now October 2025 -- 13 months later -- and I still have no heat or AC. I have endured two summers and one winter having to wipe condensation off the inside of my windshield just to see while driving in rain, snow, or humid weather. I have driven through 100-degree summers with no AC and freezing winters bundled in layers, manually scraping frost, snow, and ice off my windows because the defrost does not function. The dealership has attempted to repair the vehicle at least 10 times, with me stopping by on multiple occasions to personally show the technicians the issues. Each time, they are unable to identify the problem -- even with input from engineers. The only significant repair attempt was installing a new actuator, which turned out not to be the issue. Since February 2025, I have been waiting for another repair attempt. For eight months, I have been told I am on a waitlist for a loaner car and that there is "a lot of work ahead of me." It feels like my situation is never actually addressed. I have spoken with many employees at the dealership, but I have never been able to speak directly with Sid Adams, the owner. As we enter another winter season, I still have no functioning heat or defrost. While some issues -- such as the chrome grille delaminating and a recall for malfunctioning gauges (which left me driving home several nights with no working dashboard) -- have been addressed, more problems continue to appear. At times, the transmission still fails to shift properly, revving to redline before engaging the next gear. In the last few months, I have also noticed water leaking onto my feet while driving. There is more I could add, and I have documentation to support all of these claims. After everything I have been through, I have learned one thing: I will never purchase a new Buick again. In fact, I will not purchase any new car in the future. After spending $36,000 on this vehicle -- with a 100,000-mile bumper-to-bumper warranty -- 13 months later--I still have no resolution. read more

I cannot say enough positive things about Adams dealership and their sales team. Anthony "The Kid" is knowledgeable, responsive, and genuine. I was especially impressed when he would go out of his way to find an answer/solution instead of simply passing along a general response. Even more impressive, Anthony and the Adams team made sure I was taken care of long after the sale of my vehicle. To Anthony and the entire staff- thank you! read more

Back in August we were driving home from family when our truck was giving us problems. The guys at GMC were amazing! We were able to get in on the spot and out the door in less than an hour! We had been driving all night with two kids. we assumed we would be there most of the day. We were beyond exhausted and stressed to get home safely. Highly recommend these guys! Ricky Middleton and Greg Atwell- Thank you! All of the staff was polite and helpful! We are so grateful to you! read more

I can't say enough about the service department. I have taken several vehicles there on multiple occasions. Everyone there is first class. I normally deal with Wes. Wes is awesome. If you have a GM product and you need service. Please give these guys a try. Good, honest, and knowledgeable. read more

Thank you for being available to assist ASAP with my recall notice (programming for the entertainment system, not a parts recall) on my 2018 Terrain. I was able to schedule an appt. one day out. In full disclosure, Don Franklin Buick GMC is a lot closer, but they couldn't see me for a week and a half even though no actual part was needed! In addition to addressing the recall, I also chose to get an oil change/tire rotation at this appt. While the service dept. was busy, all staff members moved about in an efficient and focused manner. Everyone I interacted with was kind and helpful. Before finishing my vehicle, I was given the option to add additional services - fuel filter, etc. I appreciated as a female how the staff was not pushy about the additional recommendations, but I also wasn't really informed why these were being recommended in the first place. I chose to pass because our diagnostic app only showed two items not green - the recall and oil change. read more

I had the privilege of buying a new SUV from J. Mayberry at Adams Buick. He made my car buying experience so easy. He was patient, professional, and so helpful!! He really got me a great deal on the vehicle I wanted. I will forever refer anyone who is looking to buy a new or used vehicle to go see J. Thank you for everything!! read more

There were some little items needing adjustments and all were fixed to our satisfaction. Thanks to Anthony Riddell, and the service team.

Great buying experience!! Kevin May and Paul Todd did a great job.. Go se them for all you new and used vehicle needs!!!! Sid Says Sell Them and that's what they did read more

The service dept is kind and curious, even to women. I appreciate not being treated as though I can't possibly know more about a vehicle that what weird sound it is making. read more

I am very pleased with the Adams dealership in Richmond KY. They have provided me with excellent service. They are always friendly and courteous and go the extra mile to provide you with what you need. It is nice to feel that you can trust the dealership you are working with. read more