An Amazing place to purchase a vehicle. From sales to service, they stand behind their product. I…read morehad a small issue after I purchased my vehicle and they made it right and even delivered the car back to me in Frankfort. A stand up company with some truly nice folks. Thanks Wes, Mike and Dwayne

If I could give more than 5 stars I would. Specifically, to Wes and Hadley. I absolutely hate car…read moreshopping, but they made this experience a breeze. I am from South Carolina and buying my favorite SUV from out of state as I needed to upgrade from a car to an SUV to adapt to our growing family, 1 newly adopted son and our first two Grandbabies. They have answered any and every question, concern I have had with promptness. I have not been left in the dark about anything. if I asked a question and they didn't have a specific answer they let me know. IE: I asked did they know when it would be delivered, and they were very upfront and honest about they weren't sure several factors went into getting that date and they didn't want to tell me wrong. If and when I need to buy another car I will definitely reach out to Wes and Hadley again. Richmond Car and Truck Center you have two upstanding fantastic employees on your hands, and I hope they get the credit they deserve

After fixing several small problems with my wife's SUV I was told it would be several weeks before…read morea significant drivetrain problem could be addressed. I tried to get an appointment for 3 months but they were too busy so I took it to Lexington for the warranty repair.

Jason Turner at Adams is the best salesman we have ever dealt with And we have traded with them for…read moreover 15 years.

BEWARE- This dealership is VERY dishonest. 2 years later, I'm dealing with a 400.00 plus bill from…read morethe KY Revenue for car purchased from them. I was told by the dealership one price "Out the door" but now Due to miscalculations of car usage tax by the dealership, I now have to pay what was NOT correctly paid with penalty and fees that I was totally unaware of. Apparently, they only paid a partial tax on the car to get us out the door THEN to add more insult to injury they send a letter saying that they aren't responsible for the miscalculation of tax! As person that has purchased multiple cars in Kentucky I have NEVER had to deal with this with any other dealership! Not mention the issues that I've had with the car since we purchased- water pump, starter, O2 sensor, oil leaks... NEVER AGAIN IM Very upset and WILL not purchase another vehicle from this place. I advise you not to purchase either.

Brandon helped me get into the car I had been looking at for a while. A pleasant experience overall.read more

they sold a car which broke in less than 1000 miles. IT had less than 2k miles to start with and…read morethey told its a great car

Great Cust service. Went in with bent rim, left with a y Toyota hybrid van and love it! Go see…read moreDevin.

This place got us out of a major jam when my car broke down on vacation and my 3 kids and myself…read morecouldn't get home. Do yourself a favor and go see Megan for your next new or used car purchase. She was AWESOME!!!

Took vehicle in for oil change today. Guy came out to discuss other issues showing me multi point…read moreinspection sheet. Suggested I replace air filters (engine and in cabin). I asked if they looked at those filters today? He responded yes. I told him that was odd since I replaced them myself yesterday!! We went to car together to view engine filter and he said yeah, it looks ok to me. WTH??? So, you just wanted me to give you $80-$90 for the heck of it?!?! Wonder how often this happens?? Not happy Richmond NISSAN! Sad way to do a long time customer. Or, anyone for that matter.

I brought my car in with a bad transmission and was informed that there would be a diagnosis fee of…read more$250. I believe they have that as a gatekeeper because they overcharge so much that nobody should have them repair a car. They wanted to charge me $9000 for replacing my transmission when Kelly Blue Book for dealerships was under $6000. When asked to verify parts vs labor costs they never responded. Do not use their service department.

Came in during their big "sale" was looking at a pre-own SUV. While we were waiting my husband…read morestarted looking up information on it including Kelly Bluebook and they had this thing priced almost $15k over the "what you should pay at a dealer" on KBB. Also noticed right before the "sale" all the prices for the pre-owned vehicles were taken off the wed page. When we pointed this overpriced tag out they completely dropped talking with us about that vehicle. Instead started pointing us to the one and only model that we said from the get-go we did not want. We kept trying to go back to the one we wanted that was overpriced hoping to negotiate on the price but they had moved it off the lot at this point. Very unprofessional will NOT be returning. I know they need to pay for that fancy new build but this is definitely not the way to do it.

So I have been looking for a vehicle for a few weeks. My mom found exactly what I was looking for…read moreat Gates Honda in richmond and sent me a photo. So we went down to test drive it this past Saturday. I loved it immediately. Patrick was the one who was telling me about the vehicle and took us on the test drive. He was very energetic and informative. So since my husband was at work in Lexington I couldn't show him the vehicle so they said no prob! Here take it to him and let him see it and drive it and see what he thinks! So we took it and let him see it but he wasn't able to drive it much. But he said Tuesday we will come back and also have it inspected just to cover all our bases. So Tuesday comes and we were unable to get it inspected and Kim and Patrick were both great and patient with us. I felt so bad breaking an appointment after they had put it on hold for us on the lot. So Wednesday they took it to Toyota for us who my moms friend was going to look at it for us up there. We have been super picky and annoying through this whole thing I know we have but we had to just make sure. They also gave us the previous owners info so we could ask questions about some things. They were nothing but extremely helpful and accommodating to us. And today we finally came in and Kim took care of us. Even let us speak to service and got us the notes from the inspection Honda did themselves and the notes from the mechanic and the service they recommended which they had taken care of already. So we feel extremely confident in the quality of vehicle we bought. I am 9 months pregnant and forgot to bring snacks and I had a huge sugar crash and Kim was kind enough to get me some snacks and sweets to bring it back up. I would recommend gates Honda for anyone looking for a used vehicle. They won't sell you crap. They definitely take pride in making sure you leave in a great vehicle. Thanks guys so much for putting up with all of our questions and making this such a great experience.

They sold My Wife and I a 2022 Nissan Rogue for 28,000 after everything. That is about 12,000…read moreupside down from out the gate! Was told by Bill after a year they would refinance for a cheaper interest rate if we made the payments on time. Well folks a year is up and now they are telling us that our credit score must be over a certain amount before they can refinance. When I thought about trad the vehicle I was told after a year of never late payments that we are so far upside down in the vehicle I would at least have to pay 10,000 up front if not more. I get a little money made but these people are absolutely ridiculous. now I'm stuck with a ridiculous high paymen for the next five years! they frigging lied like hell! Don't Make The Same Mistake I Did!!!!

I bought a Honda Civic Sport from them. The salesman was awesome and I love my new car!read more

Found a few Vehicles that i Liked, sent request on Availability, contacted the next morning. 2…read moreDays later at the Lot, was shown the 2 both Dodge Caravans, as well as one I had saw that was not on the lot at that time. Lance Wireman was the gentleman I was working with from the start through buying the other vehicle i had looked at. The KIA Sedona, sharp van, the bells and whistles to suit me, never pressured, shown the facts, and decided it was the van for me. Need a Vehicle i Highly Recommend Gates Hyundai and Lance Wireman, Patient and Knows the Vehicles. Superb Service

I scheduled my Hi-top pro master camper van for service at Mann today and it was an amazing…read moreexperience. Scheduling was easy and precise. I arrived early and they took me right away. The price was fair and better than other local dealerships. I interacted with several representatives in the service department, who all communicated extremely well, kept me updated, were professional, articulate and generally cared for the welfare of its customers. I was pleasantly impressed and enjoyed hanging out there today. I look forward to my next service appointment and my compliments to the superlative staff at Mann. I'm taking all of my business here. Thanks guys!

If I could give this dealership zero stars, I would…read more As an Active Duty Soldier for the past 18 years, I have purchased vehicles in countless different states and in another country, but this dealership and the experience I had here is by far the worst place I've ever bought from. What started out as a great car-buying experience quickly turned into an absolute nightmare. I traded in my vehicle and since the dealership calculated the wrong payoff for my trade-in, they required me to pay $400 out of pocket to completely pay off my existing loan. I left believing everything had been finalized. To make matters worse, the very next day after purchasing the vehicle, the battery was completely dead. I had to get a jump-start and ultimately replace the battery myself. Unfortunately, I had driven two hours to purchase the vehicle, so returning to the dealership wasn't a realistic option. Obviously I bought the train "as-is" so didn't expect anything but that meant another $200 spent. After six weeks, I still hadn't received a statement for my first payment. When I contacted my bank, I was shocked to learn that the dealership had never submitted my new loan paperwork. My loan application had expired and was closed because nothing had ever been processed. My bank had contacted the dealership multiple times but they were left with no luck. The worst part wasn't the mistake--it was how it was handled. When I contacted the dealership, they seemed completely unaware there was even an issue. Their response was essentially, "We don't know what happened. Sorry, you'll just have to apply for another loan." That meant another hard credit inquiry, the possibility of a higher interest rate, (which it in fact did go up) and additional stress because of their mistake. When I expressed my concerns, I was simply told, "That's not our problem." As my temp tag was expiring, I went to the DMV to secure my KY plates. When I arrived, the receptionist told me that they never received the title from my bank. When I called me bank they told me that the Mann Dealership didn't pay off the entire loan and there was still a balance due before they would release the title. I then made the rest of the payment over the phone so I can drive my truck since the temp tags expired the next day. Really frustrating that once again, their mistakes led to me paying out of pocket to fix things. Mistakes happen, but accountability and customer service matter. Instead of taking ownership and working to make the situation right, they pushed the consequences onto me. Between the dead battery the day after purchase and the complete failure to process my financing, this has been one of the worst customer service experiences I've ever had. I cannot recommend doing business here. If you're considering purchasing a vehicle from this dealership, I strongly encourage you to think twice.

I took my 4Runner in for service and these folks were eager to please and professional throughout…read morethe process. They worked with the owners of the extended warranty I purchased and consistently notified me of what was going on with my vehicle's repair. After realizing they would need to keep my vehicle longer than anticipated (due to the warranty company, not Toyota by the way) they put me in a rental vehicle with no charge to me. This place has re-established my trust in dealerships. I once thought that it was never a good idea to use dealership service departments by feel differently now. Great service from dedicated people eager to help you in as timely a manner as possible.

Drove 173 miles with a mechanic (who I paid $150) to look at what was suppose to a car in great…read moreshape. When we got there the thing had dent and dings all over it the inside was filthy and the car had been wrecked and poorly repaired. they tried to tell me that they did not know it had been wrecked because the carfax did not show it as being wrecked. Any one opening the hood should be able to tell by a the over spray that this car had had front end damage. Do no waste your time with these people. they wasted 8 hours of my time and $150.00 of my money and then wanted me to look at other cars they had. RIGHT!!