Poor customer service. The phone staff have very bad attitudes and are extremely rude. I will be taking my business to another agency.

Addus Home Care Agency in Norfolk, VA sent Clarice Churchwell to help me for 12 hours a week. She verbally abused me, first made me out a liar. She went to grocery store for me to get Amy's dinners, I asked her to read the ingredients as I am to have no sugar. I got one with sugar, I ate it without reading ingredients and felt bad next day. She called and asked what time she was supoosed to be here, I told her about the dinner with sugar, sĥe said she didn't do it. I had to show her the box. I got into her vehicle next day and I said I heard the news and somebody burned flag outside White House, Trump signed an executive order outlawing it. She threw a raving fit saying I am tired of you mentioning Trump every time you get in my vehicle and proceded calling Trump every name imaginable and telling lies on him Prior to all that she said she was 64, I asked her if she drew social security. She threw this up to me that I was prying into her personal business so I could tell somebody. She is black, she then said whites are always wanting something for nothing. I am white. In the middle of this I said you're the craziest person I have ever seen. I reported her to Addus and they won't do anything with her. I reported this to the Director of the V.A. in DC but have not heard from them, to soon. I also reported her to a local V.A. social worker who contacted Addus in Norfolk. They wanted to send some one else and I said no for I am afraid of them. I asked Devon Roberts in St. Louis, MO to get me another agency. I plan to report Addus to the state agency thar over sees them. read more

They have only been consistent about sending terrible people to care for my dad. The first person was amazing, but for some reason they let her go. It's been a succession since of literal thieves, liars, and drunkards. I'm amazed that the VA thinks these people are appropriate for casting fit disabled veterans. read more

I have Addus for housekeeping. The 3 employees I have had have been good. I currently newly have Claudia providing my services. She is quite MOTIVATED and friendly to do a good job. We need time together to confer on how the housekeeping should be done. She is doing a fantastic job on cleaning my saltillo tile floors. She also does other housekeeping. I genuinely appreciate PCOA with providing the service for me. Louise read more

No, absolutely not, they don't vet their service workers. One stole from me, she stole all of my valuable rings, be very, very, very careful using them. I would not recommend them. read more

Gossip Central My neighbor has the services of a homemaker through Addus, and I had been considering changing companies. But I don't think so. Her homemaker is a hard worker and my neighbor says she does a great job. But she GOSSIPS like mad. She comes over to another neighbor's and they gossip about my neighbor's health issues, how she doesn't try hard enough with her physical therapy, and lots more intimate stuff. I know this because when my windows are open, I can hear every word. Then the homemaker tells all kinds of personal stories to my neighbor, who then gossips to me about it. Very personal details about other clients. I've asked my neighbor to stop telling me this stuff, but she's forgetful and tells me again and again. Things like who wears a diaper, who has runny stools, who loses her teeth in bed. Etc. I don't want or need to know this stuff, and it's like the telephone game. I wish the company would take privacy more seriously. I'm sure these are major HIPAA violations and the company could be in bad trouble for their employees gossipping like this. read more

Tatina Tellis staff member has a unpleasant attitude and is professional this place is tasteless

As a home health aide from the front desk all the way through management just all around great people very compassionate and caring and as long as you're available there's always a client in need I absolutely loved and adored all my clients and always got a quick response from management if there was a question or concern I would recommend for my family as they treat you that you are family I truly never seen a company show so much care and concern for their clients having suffering emergency brain surgery a year later now I am excited to open that door back up and be a part of such a great team taking care of people which is truly heartwarming for me and the fact that the company truly cares for their clients as deeply as addus does just makes it all the better experience for everyone highly recommend 10 stars read more

this company is all over is terrible the service the communication no respect they have no structure at all they need new employees or the employees needs to learn the rules they never email you back or answer the phone only way to get in contact with them is if you go to the job they play with your money I was told I get paid $18 starting off my first couple pay checks pay rate was $17 and they also don't don't add all of your hours to nun of your pay checks I had to quit now I'm with a way much better caregiver company I will never in my life ref anyone to this company I'll tell them to run read more

Addus Healthcare is a terrible place to work for. The staff is very, very unprofessional and possess very little knowledge of what is being done or how to do it. The training department is the biggest joke of them all. Never have I seen/heard of an employer spend so much time threatening employees rather than explain things that should or should not be done. There is very little organization during training/ or quarterly in-service meeting. And, when you offer suggestions you are treated like a leper. read more

The staff are rude. They do not have manners and they talk to people as if they aren't working in a professional environment. I would not recommend them AT ALL. read more

They don't care about clients or employees. When an aide doesn't show up they do nothing. I've had clients call me directly. They also still owe me over 800 and I've only been employed 3 months. Unprofessional is a generous term. read more

Addus staff do not return calls. They do not monitor their employees so there is no accountability. They are allowed to call in on their own phone so they can start late, leave early, and no shows. They don't want to work, on the phone all day. This is the life my 85 year old sister lives and there is nobody checking. I hope they read this because you can't get them on the phone. read more

YOU ARE SO RIGHT!!!! Something is really wrong with those receptionists at this location. If there were any evidence of Black Women having a nasty attitude - then the location at 92 and Western will NOT disappoint you. I don't usually write when people have an attitude problem, I just chalk it up to one day; however when I went in today 4/16/2015 around 10:30 am, to get a form - the woman with the braids need to take some customer service classes for 4 hours instead of the clients sitting through a boring in-service. How she got, and keep her job, is beyond amazing to me.....maybe she had the "hook-up" or something - but the funk coming from her is too much and today was the last straw. GOOD MORNING / MAY I HELP YOU goes a long way (especially when I, the customer, say Good Morning to you first - with a smile) - TONE also goes along way. I apologize that I was interrupting a very "engaging conversation" that you had with the other receptionist (probably about nothing) that you two wanted to get back to. I KNOW I am not the only one who have been on the other side of her attitude but I am like this.............if you can't handle being in PUBLIC SERVICE / CUSTOMER SERVICE, do us a favor and leave........LEAVE NOW...........because it is, based on your actions, i.e. attitude, you don't want to be there. It is a shame that there are people who are out here wanting a job - can't get one and those who have a job - get an attitude like we are making it sooooo difficult for you. Corporate need to get it together and place all of these forms on the website so we don't have to deal with people like her, SO she can stay home and have an attitude party with herself. BTW - if she doesn't think she has an attitude - then there is something MAJOR WRONG here. read more

RUDE. The front desk people are rude and unprofessional and need a attitude adjustment. Sadly I have to give them a star or else I couldn't post this. I'm not a mean or rude person but they brought it out of me & quite honestly, I don't care. I wanted to smack that stupid look off that Hispanic girls face. I wish I would've gotten her name so I could make a complaint to the company. read more

Rude customer service is awful no answers or return calls my grandmother has been with out care for months find another provider immediately Ruffin this place no one will help you read more

Addus really hyped-up the worker they sent telling me she was a great cleaner and had good skills with seniors...ALL LIES!!! I started working and could no longer clean my dad's house the way I wanted. In a nutshell, she cleans with dirty rags, I came in the house one day and my dad was sleeping and she's sitting in the living room reading a book while the house is in chaos. I've called Addus on several occasions to complain with no results. I have left yet another message today with "Ms. Smith". You'd be better off hiring a private person to clean twice a week than using this company! They don't train or watch their workers! read more