I have been a visitor at the Danish Home for years and have to say it is a wonderful homey place…read morewith old world charm. Residents seems happy and the programs are well-attended. The Executive Director, Scott Swanson is very hands on and involved in make each resident's life better. I love the feeling of this place so much I joined the Women's Auxiliary to be more involved.

From the owner: A boutique senior community nestled in a National Registry District of Northwest Chicago.read more

New management let so many people go. They are so so shortstaffed it's not funny. Quality of care…read morehas gone down because of lack of people. They brought all new staff in and let go of some really great people without even knowing what they did. They let go of all agency people to save money yet that left them so short on staff in every area, this should have been phased out instead. Prices are rising yet quality is falling. Everybody in the neighborhood has known somebody that has been here and has always recommended the place but not anymore.

I got admitted to Norwood Crossing on a Friday To do Physical Therapy because I couldn't walk so…read moregetting admitted on Friday I didn't get any Physical Therapy until Monday and on Wednesday was Told I had to leave on Thursday giving me only 3 Days of physical therapy They said that I could walk a 100 yards without help which was a lie even The Therapist said I wouldn't be leaving on Thursday The floor they had me on wasn't to clean either and you could press the button for help and it would take some time for someone to help you So this is why I don't recommend NORWOOD CROSSING

My mom moved here earlier this year after living alone in a house in Portage Park for a year after…read moremy dad died. She loves it here! She's a very social person and she can go to the common areas whenever she wants to talk to people. Everyone from the staff to the other residents are very friendly and the food served at dinner is much better than I expected.

How many miles do they walk each day, These Residents…read moreAssistants in Assisted Living? How many smiles are sent our way, With helping hands giving, giving, giving? When I lived back in A-605 I said I'd never live "over there." But if you get shaky and lose your balance It's good to be living with helpful people who care. Here they wait on us hand and foot. Sheets are changed. Laundry is done. We are fed well three times a day. A wheelchair ride to the beauty parlor is fun. If I get lonely for my old pals Or need some more library books, I can go over to my old haunts And see how the art display looks. Life is different, but everyone is kind. This is a safe haven for our declining years. So never say never, you might have to eat your words And find no reason for your silly fears. Virginia W. Happy Resident :)

What an absolutely wonderful place. There is a beautiful chapel on the 2nd Floor where residents…read moreattend daily mass in the mornings and afternoons. The floors are clean and well maintained and always smell fresh. Just ask the residents themselves living here, they can attest to their happiness.

This is a five star community!!! Not only is it kept clean the staff is courteous and ready to…read moreassist in any circumstance!! There are always fun activities taking place!!! The church is absolutely beautiful!!! And the backyard seating area peaceful and immaculate!!! Residents are friendly and ready to play a dice game in the ice cream shop whenever someone would like! Come and see this hidden gem!!!

Awful how they treated my grandmother, she was neglected and taking advantage of, the minute you…read moreleave a loved one alone with these people they are at risk. She had items stolen from her and she was pressured into signing over money to employees which is another story. Stay away from this place.

Terrible! Management is indifferent if not hostile. Do NOT put your loved one in this facility's…read moreMemory Care. They heard the residents like cattle into a common area and except for a few activities, let them sit alone and mostly unattended while the staff stare are their phones or talk among themselves. The food in memory care is bad and not nutritionally balanced. For example, they will bring a meal without ANY carbs, often neglecting to provide plastic eating utensils, a drink or napkins. If you're not there for every meal, you have no idea if your loved one is eating or not. If you speak to management, they will promise to do something, but they never seem able to resolve even the simplest of issues. Moreover, they NEVER follow up with status, no matter how many times you report the same issue. Management is generally unprofessional and pathetic! They don't clean the rooms properly and will make excuses or blame your loved one if you complain. Overall, most of the staff are indifferent at best. Most of the staff don't know how to deal with hearing aids so they usually sit in the charger. You would think this would be easy for a retirement home, but nothing is easy there. Again, if you're not there most of the time you'll have no idea what's going on.

So kind and welcoming. The staff on the memory care unit was amazing. Admin was responsive to the…read moreneeds of the client

of course they are overly nice when they want your money. as soon as you commit , they do whatever…read morethey want and do not like when families advocate for their loved one. They take it personally and don't make necessary changes .

I worked with Kerry at Senior Living Experts and her help made the process easy to navigate. We…read moreneeded to find an assisted living community for my father-in-law. Kerry asked a lot of questions to help narrow down our options. She recommended several places to help us determine what size/feel would work best for our situation. Kerry set up the appointments for our tours and checked with us to get feedback. Our timeline for moving needed to happen sooner than we thought, and Kerry helped keep us on track. My father-in-law is happy with his new home and we appreciate Kerry's help.

Several months ago I'd grown increasingly worried about my mom's safety at home. The day we were to…read morediscuss assisted living with her doctor, I found myself calling 911 and sending her to the hospital for what would be 51 days, sepsis, 2 surgeries & 2 rehab stints. Having her return home was no longer an option; which led me to quickly get to up to speed on senior living options,mostly on my own. I found her a place & moved her in all before her release. While I ensured her safety, I second guessed my decisions as she vocally struggled to adjust; it was a lot of change particularly for someone who rarely left her home. Almost 6 months in, a different set of doubts & worries took over. Did I make the right call, could she live somewhere more affordable, would she outlive her money, etc. I don't even recall what search term led me to Senior Living Experts, but I'm grateful. Rebecca listened to my story and made me feel less alone. She thought where my mom was at was the best option in terms of cost, desired location and care needs addressed, but would do the research and circle back. We also discussed the care she received currently and provided a few suggestions. As promised, Rebecca followed up and confirmed her initial assessment. Yes, I'll still worry about her finances, but I now have a better understanding of the landscape and what comes should her care needs increase. If I had a do over, I would have started with Senior Living Experts, they are amazing!

I was here after my Colostomy and the staff was super friendly helpful and kind they made my stay…read moremore pleasant than I ever thought it could be. I'd recommend going here to recover after major surgery or whatnot. No complaints here...

This is a clean comfortable nursing home on the Northwest Side. The staff are caring, competent and…read morehave a positive outlook. This is not a nursing home where residents are either neglected or abused. I'd recommend this place highly if you need to care for an elderly parent or grandparent.

Before today I would have given 5 stars but recent events led me to write this review. My loved one…read morewas a resident and I was very impressed with her care here. She was recently sent to hospital and denied re-admission to CBV. This caused us to scramble last minute trying to find another facility. When we called to question this decision we were referred to someone in marketing, Megan. Megan was beyond rude and unhelpful. She couldn't tell me why my LO was denied re-admission and also wouldn't give me access to the clinical team. I reached out to Jazmine (always amazing and helpful) in social work and she gave me the number to contact one of the nursing directors. I've yet to hear back. I have filed complaints with the state and the ombudsman program. There are proper protocols to follow in cases like this and they cannot refuse to give a clinical reason for denial. Hopefully this helps other families. I would avoid this facility as patient care is not the priority as much as their reimbursement is. That is the only possibility for reason of denial as they could not or would not give us a clinical reason.

They told us to go to the hospital for tests (couple days). Then notified us we couldn't return…read more Went to New Summit in Arlington Heights. What an improvement. Sometimes bad things happen for a good reason. Everything is better.