I hired Veronica for both month-of and day-of wedding coordination services, and unfortunately, my…read moreexperience was very disappointing.
Communication and coordination did not meet the expectations that were outlined when I booked her services. I did not receive substantial communication until approximately two weeks before the wedding, and during that time I was still managing vendor communication myself. Additionally, I had to correct information that had been communicated to vendors.
Two days before my wedding, Veronica informed me that she had taken on more work than anticipated and would need to step back from some of her responsibilities. Receiving this information so close to the wedding was stressful, especially since I had hired and paid for professional coordination services specifically to alleviate that burden.
While the floral aspects of her work were handled adequately, I did not receive the level of coordination and support that I expected from a month-of and day-of coordinator. Several responsibilities that I understood to be part of her role were either not completed or ultimately fell on me, my husband, and our guests to manage.
These responsibilities included gathering family members and the wedding party for the rehearsal, leading the rehearsal itself, coordinating our grand entrance, overseeing ceremony music cues, facilitating the cake cutting, dismissing tables for dinner, and maintaining an active presence throughout the wedding to ensure events ran smoothly.
Unfortunately, there were multiple times during the wedding when neither we nor our guests could locate Veronica when assistance was needed. In fact, several guests commented afterward that they thought we did not have a wedding coordinator because they rarely saw one present. While our wedding ultimately came together thanks to the efforts of our family, friends, and vendors, this was not the experience I expected after hiring and paying for professional coordination services.
What was most disappointing was Veronica's response when concerns were raised after the wedding. Rather than taking accountability for the responsibilities that were not fulfilled, she repeatedly offered excuses and attempted to justify why certain duties were not completed. At no point did I feel that she acknowledged the impact her actions had on our wedding day or accepted responsibility for the shortcomings in the services provided.
Instead of addressing my concerns directly, I felt that blame was shifted elsewhere. As a paying client, I expected honesty, accountability, and professionalism when discussing legitimate concerns. Unfortunately, that was not my experience.
In the screenshots below, you will find the message Veronica sent me just two days before our wedding, which took place on May 30. I found it very concerning to receive a message from my coordinator at such a critical time stating that she had taken on more than she anticipated and would be stepping back from some of her responsibilities. Again, she made excuses explaining that her job as coordinator is difficult when she is not involved from day 1. Then maybe do not offer month of coordination..
You will also find an email in which Veronica stated that she would be in charge of the ceremony music and that we simply needed to provide a playlist, which we did in the exact order of appearance. Despite previously agreeing to handle this responsibility, she later did not take accountability for the issues that occurred and instead attempted to shift responsibility elsewhere. Also in the email, she writes that she will send out a wedding timeline on May 12th. We received the timeline from Veronica on May 22nd, 1 week before the wedding.
I encourage anyone considering booking Veronica to take this review into consideration when making their decision. My intention is not to discourage anyone from working with her, but to share my experience honestly so that future clients can make an informed choice.
Unfortunately, based on my experience, I would not recommend her services.